The Right Channel for Every Question
medical-centers.org/ is editorial — we cannot provide medical advice, schedule your appointment, take your complaint about clinical care, or release your medical records. This page sets out exactly what we can help with, what we cannot, and where to send each kind of question across all four countries we cover.
- USA & Canada — 911
- UK — 999 (or 112)
- Australia — 000 (or 112 from mobile)
- Mental health crisis (USA/Canada) — 988
- Mental health crisis (UK) — Samaritans 116 123
- Mental health crisis (Australia) — Lifeline 13 11 14
What We Can Help With
- Corrections to any contact detail, address, phone number, URL, Google Maps location, or service description on the site
- Reports of broken links or pages where the screenshot no longer matches the live agency interface
- Privacy and data-rights requests under U.S. state laws, UK GDPR, Canadian PIPEDA, and Australian Privacy Act
- Cookie preferences and Global Privacy Control questions
- Accessibility issues and reports of barriers using assistive technology
- DMCA copyright notices and counter-notices
- Press inquiries about the site, methodology, or editorial decisions
- Editorial questions about specific entries, methodology, or sourcing
- Notification of facility mergers, acquisitions, network rebrands, or material service changes
What We Cannot Help With
- Medical advice for any clinical concern — consult a licensed clinician
- Appointment booking — go to the facility’s patient portal or call the facility
- Medical records requests — go to the facility’s medical records / health information management department
- Clinical complaints about care or a specific clinician — go to the appropriate regulator (state medical board / CQC / provincial College of Physicians and Surgeons / AHPRA)
- Insurance coverage questions — your insurer or your country’s public coverage authority (Medicare/Medicaid in US, NHS in UK, OHIP/MSP in Canada, Medicare Australia)
- Hospital billing disputes — the facility’s billing or patient-financial-services department
- Physician verification — state medical board, GMC, provincial College, or AHPRA
- Adding a facility listing — we are not a paid directory and we do not accept paid placement
- FCRA-permissible-purpose reports — use a licensed CRA
- Legal advice or medical advice on any matter — consult a licensed attorney or clinician
Channels & Response Targets
Dial-test failure
You called a phone number listed on our site and it failed (disconnected, wrong facility, dead line, voicemail-only when staffed line published). Top-priority correction queue.
Email: info@medical-centers.org
Subject: “Dial-test failure”
Include: page URL + number called + what happened
General correction
Wrong address, wrong service description, outdated screenshot, broken link, facility merger or rebrand we haven’t picked up yet, or any other content error.
Email: info@medical-centers.org
Subject: “Correction”
Privacy & data rights
Access, deletion, correction, portability, opt-out — under U.S. state laws (CCPA/CPRA, VCDPA, CPA, CTDPA, TDPSA, FDBR, OCPA), UK GDPR, PIPEDA / provincial Canadian, or Australian Privacy Act.
Email: info@medical-centers.org
Subject: “Privacy rights request”
Include: country and state/province + what right you’re exercising
Accessibility
A page or feature is hard or impossible to use with your assistive technology, or fails WCAG 2.1 AA in a specific way.
Email: info@medical-centers.org
Subject: “Accessibility issue”
Include: page URL + AT used + what went wrong
DMCA
Copyright takedown notice or counter-notice under 17 U.S.C. § 512.
Email: info@medical-centers.org
Subject: “DMCA notice” or “DMCA counter-notice”
Include: all six required elements
Cookie settings
Change your cookie preferences or ask about specific tracking technologies on the site.
Email: info@medical-centers.org
Subject: “Cookie inquiry”
Or: use the “Cookie settings” link in the footer
Press & media
Background, comment, or interview request.
Email: info@medical-centers.org
Subject: “Press inquiry”
Include: outlet + deadline + topic
Editorial / methodology
Question about how a specific page was researched, sourced, or screenshot-verified.
Email: info@medical-centers.org
Subject: “Editorial question”
Where to Send Things We Cannot Handle — By Country
| If you have… | Send it to |
|---|---|
| A medical emergency anywhere | 911 (USA/Canada) · 999 (UK) · 000 (Australia) |
| A mental health crisis | 988 (USA/Canada) · Samaritans 116 123 (UK) · Lifeline 13 11 14 (Australia) |
| An appointment to schedule | The facility’s patient portal or main switchboard (every facility page on this site) |
| A medical records request | The facility’s medical records / health information management department |
| U.S. clinician licensure complaint | Your state medical board |
| U.S. hospital complaint | State health department; CMS for Medicare-certified facilities; Joint Commission Office of Quality Monitoring |
| UK clinician licensure complaint | General Medical Council at gmc-uk.org |
| UK hospital complaint (England) | Care Quality Commission at cqc.org.uk; Parliamentary and Health Service Ombudsman |
| UK hospital complaint (Scotland) | Healthcare Improvement Scotland; Scottish Public Services Ombudsman |
| UK hospital complaint (Wales) | Healthcare Inspectorate Wales; Public Services Ombudsman for Wales |
| UK hospital complaint (Northern Ireland) | RQIA; Northern Ireland Public Services Ombudsman |
| Canadian clinician licensure complaint | Provincial College of Physicians and Surgeons (CPSO Ontario, CPSBC BC, CPSA Alberta, etc.) |
| Canadian hospital complaint | Provincial health authority; provincial ombudsman |
| Australian clinician licensure complaint | AHPRA at ahpra.gov.au; state Health Care Complaints Commission |
| Australian hospital complaint | State or territory health-complaints commissioner |
| U.S. insurance/coverage question | Your insurer; Medicare 1-800-MEDICARE; state Medicaid office |
| UK NHS coverage / non-emergency advice | NHS 111 (England/Scotland/Wales) |
| Canadian provincial coverage question | Your provincial health insurance plan (OHIP, MSP, AHCIP, RAMQ, etc.) |
| Australian Medicare question | Services Australia 132 011 |
| Substance use disorder support | SAMHSA 1-800-662-HELP (US); FRANK 0300 123 6600 (UK); Drug and Alcohol Helpline 1-800-565-8603 (CA, Ontario; varies by province); Counselling Online (AU) |
| Domestic violence safety | National Domestic Violence Hotline 1-800-799-7233 (US); Refuge 0808 2000 247 (UK); Assaulted Women’s Helpline 1-866-863-0511 (CA, Ontario; provincial); 1800RESPECT 1800 737 732 (AU) |
| Children’s safety | Childhelp 1-800-422-4453 (US); NSPCC 0808 800 5000 (UK); Kids Help Phone 1-800-668-6868 (CA); Kids Helpline 1800 55 1800 (AU) |
What We Need Before Email
- Page URL the issue is about (full URL from your address bar)
- Brief description of what’s wrong or what you’re requesting
- For dial-test failures: phone number called + what happened
- For privacy rights requests: country and state/province + which right
- For accessibility issues: assistive technology + browser
- For DMCA: all six required elements (see DMCA Policy)
Do not send your medical records, treatment history, prescriptions, lab results, Social Security Number, NHS number, OHIP/MSP/Medicare Australia number, or any Protected Health Information through unencrypted email. We do not need them, we cannot use them, and they are not protected by HIPAA when sent to us.
Postal Mail
If you must send postal mail, use the email address first to confirm the appropriate handling. We do not publish a postal address for routine correspondence to limit physical-mail abuse and to encourage faster electronic handling.
Have an Issue or Correction?
Email info@medical-centers.org with a clear subject line. For a medical emergency, do not email — call 911 / 999 / 000.
📧 info@medical-centers.org