Terms of Service

1. Acceptance

By accessing or using medical-centers.org/, you agree to these Terms of Service and to our Privacy Policy, Cookie Policy, Disclaimer, DMCA Policy, Editorial Policy, Sources & Methodology, and Accessibility Statement. If you do not agree, do not use the site.

2. Permitted Use

• Read content for personal, informational, or educational purposes
• Print or save individual pages for personal reference
• Share links to specific pages by URL
• Quote brief excerpts under fair use, with attribution to medical-centers.org/ and a link to the source page
• Use the facility contact details to reach the facility directly
• Use the site as a starting point for finding a hospital, clinic, or medical center for a non-emergency need

3. Prohibited Use

• Use any content as medical advice for yourself or anyone else — the site is informational, not clinical
• Use any content as a “consumer report” under the FCRA — we are not a CRA and our content is not authorised for FCRA-permissible-purpose use
• Use site content for clinician credentialling — use the state medical board, GMC, provincial College of Physicians and Surgeons, or AHPRA
• Use the site to make claims that you or your operation are affiliated with a hospital, regulator, or accrediting body when you are not
• Use site content to file fraudulent insurance claims, fraudulent referrals, or fraudulent regulatory complaints
• Scrape, mass-download, or systematically extract content for commercial republication
• Use the site to harass, threaten, dox, or otherwise harm any individual, including hospital staff, clinicians, or other users
• Use the site as a stand-in for legal or medical advice in any matter
• Re-publish content under a different brand without permission
• Reverse-engineer, decompile, or attempt to extract source code from any site infrastructure
• Use the site to deliver malware, conduct attacks, or otherwise interfere with site operation
• Misrepresent yourself as the site, an editor, a hospital staff member, a clinician, or a regulator
• Use the site to promote unregulated medical claims, miracle-cure products, or unauthorised pharmaceutical sales

4. Accounts

The site does not require account creation for normal browsing. If we add account features in the future, additional terms will apply.

5. Intellectual Property

The original editorial content of medical-centers.org/ — guides, explanations, walkthroughs, structured data, and design — is protected by copyright. Subject to the permitted-use clause above and the fair-use doctrine (17 U.S.C. § 107), all rights reserved. Internally-stored screenshots of facility websites captured during verification are used for editorial reference only and are not republished on the site.

Federal, state, NHS, provincial, and Australian government works have varying copyright statuses. We use facility names — for example, “Massachusetts General Hospital,” “Cleveland Clinic,” “Johns Hopkins Hospital,” “Royal Free London NHS Foundation Trust,” “University Health Network Toronto,” “Royal Melbourne Hospital,” and many others — nominatively to identify the facility our page covers; we do not claim affiliation or endorsement.

6. User Submissions

If you send us a correction, comment, or suggestion, you grant us a perpetual, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, and incorporate the submission into the site for editorial purposes. We will not publish your name or contact details without permission. Do not send us your medical records, medical history, treatment information, prescription information, or any Protected Health Information (PHI). We cannot use them, we cannot store them safely, and they are not protected by HIPAA when sent to us.

7. Third-Party Content & Links

The site links extensively to hospitals, clinics, regulators, and accrediting bodies. We do not control those sites and are not responsible for their content, availability, accuracy, or privacy practices. A link is not an endorsement.

8. Disclaimers

The site is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, and availability. We do not warrant that contact details, addresses, phone numbers, services, accreditation status, or hours are current or accurate at any specific moment — facility information changes frequently in healthcare.

9. Limitation of Liability

To the fullest extent permitted by law: medical-centers.org/ and its operators, editors, contributors, employees, and agents are not liable for any indirect, consequential, special, incidental, or punitive damages arising from your use of the site or your reliance on any content — specifically including but not limited to any healthcare outcome, missed appointment, wrong-facility selection, treatment delay, coverage denial, or any clinical decision made in reliance on site content. Aggregate liability to any user is capped at one hundred U.S. dollars ($100).

10. Indemnity

You agree to indemnify and hold harmless medical-centers.org/ and its operators, editors, contributors, and agents from any claim, loss, liability, demand, or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the site, including any FCRA-prohibited use, any misrepresentation as a clinician or regulator, any clinical-advice claim, or any unregulated-medical-claim activity.

11. Term & Termination

These Terms are effective until terminated. We may terminate or suspend access to the site or any user, at any time, for any reason or no reason, without notice. Sections that by their nature should survive termination — including IP, disclaimers, liability cap, indemnity, governing law, arbitration, and miscellaneous — survive.

12. Governing Law & Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Subject to the AAA arbitration clause below, the exclusive venue for any judicial proceeding (including challenges to enforceability of arbitration) is the state and federal courts located in New Castle County, Delaware, and the parties consent to personal jurisdiction there.

13. Disputes & AAA Arbitration

Any dispute arising from these Terms or your use of the site (a “Dispute”) shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time of filing, except that small-claims court actions for monetary relief within the small-claims court’s jurisdiction may proceed in court.

30-day opt-out. You may opt out of this arbitration agreement by emailing info@medical-centers.org with subject line “Arbitration opt-out” within 30 days of first using the site, including your name and a clear statement that you are opting out.

Procedure. Arbitration is individual. The arbitrator decides all issues, including arbitrability. Hearings, if any, take place by video or in the county where you reside, unless the parties agree otherwise. Each party bears its own attorneys’ fees and costs unless the arbitrator awards otherwise.

14. Class-Action & Jury Waiver

Subject to the 30-day opt-out, you and we waive the right to bring claims as a class, consolidated, or representative action. The arbitrator may not consolidate more than one user’s claims. You and we also waive the right to a jury trial in any matter outside arbitration.

15. Changes to These Terms

We may update these Terms. The “Last reviewed” date at the top reflects the current version. Material changes are flagged on the site for 30 days. Continued use after the effective date of changes constitutes acceptance.

16. Miscellaneous

• Severability. If any clause is found unenforceable, the rest of the Terms remain in effect.
• No waiver. Our failure to enforce any clause is not a waiver of future enforcement.
• Entire agreement. These Terms, together with the Privacy Policy and the other policies incorporated by reference, constitute the entire agreement between you and us regarding the site.
• No third-party beneficiaries. These Terms do not create rights in favor of any third party.
• Assignment. You may not assign these Terms; we may assign them in connection with any sale, merger, or reorganisation of the publication.
• Headings. Section headings are for convenience only and do not affect interpretation.

17. Contact

For any question about these Terms, email info@medical-centers.org with subject line “Terms question.”