Hyde Park Patient Route
Use this guide before you call the University of Chicago Medical Center, log in to MyChart, request records, pay a bill, plan parking, visit a patient, schedule a video visit, find the ER, or decide which Hyde Park building you need.
UChicago Medicine’s Hyde Park campus has multiple buildings, entrances, garages, visitor rules and department routes. This page turns the official details into a practical patient checklist so you do not waste time going to the wrong building, portal, record office or billing path.
Patient Task Finder: Choose the Right UChicago Medicine Route
The biggest time-saver is choosing the right department before you leave home. A person going to the adult ER should not use the same plan as someone going to DCAM, Comer Children’s, Mitchell Hospital, radiology records, MyChart support or financial counseling.
| What you need | Best first route | Why it saves time | Prepare before contacting |
|---|---|---|---|
| Life-threatening symptoms | 911 / Adult Emergency Room or nearest ER | Emergency care is triage-based and cannot wait for portal or routine calls. | Medication list, allergies, symptoms, emergency contact, ID/insurance if safe. |
| General hospital question | Main medical center: 773-702-1000 | Useful when you do not know which building, unit or department handles the issue. | Patient name, DOB if appropriate, department or visit date if known. |
| Schedule appointment | Appointments: 1-888-824-0200 or MyChart if established | Scheduling depends on specialty, location, insurance, referral and visit type. | Insurance card, referral/order, preferred doctor, symptoms, location preference. |
| MyChart login/results | MyChart support: 1-844-442-4278 | Portal help is separate from ER, billing and records. | Activation code, legal name, DOB, phone/email and recent visit date. |
| Medical records | Medical Records: 773-702-1637 | Records, billing records and radiology images use different routes. | Signed authorization, ID, dates of service, record type, recipient details. |
| Billing or financial help | Financial assistance / bill help: 844-843-3594 | MyChart pay, guest pay, financial assistance and hospital vs physician bills differ. | Statement, guarantor/account number, insurance EOB, income documents if applying. |
| Parking question | Parking Services: 773-702-4381 | Parking A, Parking B, valet and validation rules depend on building. | Destination building, appointment time, mobility needs and garage preference. |
Hyde Park Building Guide: Do Not Guess the Entrance
UChicago Medicine’s Hyde Park campus includes several large buildings. Your appointment paperwork, discharge instructions or doctor’s order should control where you go.
| Building / route | Address or location clue | Best for | Parking / entrance tip |
|---|---|---|---|
| University of Chicago Medical Center main mailing address | 5841 S. Maryland Ave., Chicago, IL 60637 | General medical center reference, Mitchell Hospital and main phone routing. | Call 773-702-1000 if your paperwork is unclear. |
| Center for Care and Discovery (CCD) | 5700 S. Maryland Ave. | Flagship critical care hospital, advanced medical/surgical care, ICU and private inpatient rooms. | Parking Garage B is best for CCD; west lobby entrance is open 24/7. |
| Adult Emergency Room – Hyde Park | 5656 S. Maryland Ave.; entrance on ground floor | Adult emergency care, Level 1 adult trauma, stroke center and serious illness/injury. | Use ER route; call 911 for life-threatening symptoms. |
| Duchossois Center for Advanced Medicine (DCAM) | 5758 S. Maryland Ave. | Many outpatient specialty clinics, imaging, pharmacy, labs and procedures. | Parking A and DCAM valet are usually most practical for many outpatient visits. |
| Comer Children’s Hospital | 5721 S. Maryland Ave. | Pediatric inpatient care, pediatric ER and many children’s services. | Visitor and ER rules differ from adult areas. |
| Family Birth Center | Connected with Comer Children’s / Family Birth Center route | Labor, delivery, maternity and birth-related emergency needs. | Ask about labor/delivery entrance and short-term emergency parking when relevant. |
UChicago Medicine MyChart: Login, Results, Messages and Proxy Access
UChicago Medicine uses MyChart for secure portal access. Patients can activate an account with an activation code or link from a clinic visit, email or phone; if you do not have one, you can sign up directly from the MyChart homepage. MyChart support is listed at 1-844-442-4278.
Login and account help
Use official UChicago Medicine MyChart pages only. Do not enter health information into random login pages or old bookmarks.
Results and records
Use MyChart for routine record access, lab results, visit information and care-team messages when available.
Proxy access
Parents, guardians and adult caregivers should use proper proxy access instead of sharing passwords.
| MyChart need | Best answer | Safety warning |
|---|---|---|
| Forgot login or activation issue | Call MyChart support at 1-844-442-4278. | Do not create duplicate accounts if support can recover the original. |
| Schedule or manage care | Use MyChart if you are established or call appointments at 1-888-824-0200. | Some specialties still require referral or phone scheduling. |
| Non-urgent message | Use MyChart messaging when available. | Do not use MyChart for emergency symptoms. |
| Video visit link | Start from MyChart or your appointment email about 10 minutes before the visit. | Use MyChart for correspondence; regular email may not be monitored for care needs. |
| Family member access | Request proxy access through official MyChart tools. | Sharing passwords can mix records and create privacy problems. |
| Billing tools | MyChart can be used to view and pay UChicago Medicine bills. | If the bill is confusing, call financial assistance before paying a large balance. |
Adult ER, Pediatric ER, Birth Center Emergency and Urgent Care Decisions
The Adult Emergency Room – Hyde Park is listed at 5656 S. Maryland Ave., open 24/7, and UChicago Medicine describes it as a certified Level 1 adult trauma center and stroke center. ER care is triage-based, meaning the sickest patients are treated first.
Use ER / 911 now for
- Chest pain, pressure, fainting or heart attack signs.
- Stroke signs: facial droop, weakness, slurred speech, sudden confusion or sudden severe headache.
- Severe breathing trouble, severe allergic reaction or blue lips.
- Major injury, uncontrolled bleeding, severe burn or head trauma.
- Seizure, poisoning, overdose, suicidal crisis or sudden loss of consciousness.
- Pregnancy emergency symptoms or severe abdominal pain.
Urgent care or office may fit for
- Mild cold/flu symptoms, sore throat, ear pain or simple rash.
- Minor sprain, minor cut, medication question or routine follow-up.
- Stable urinary symptoms or non-emergency infections.
- Portal login help, records requests, billing questions or scheduling changes.
- Routine primary care or specialty appointment planning.
| Emergency route | Official phone / location clue | Best for |
|---|---|---|
| Adult Emergency Room | 5656 S. Maryland Ave.; Adult ER phone listed in directory as 773-702-6250 | Adult emergency illness/injury, adult trauma, stroke and serious acute symptoms. |
| Pediatric Emergency Room | Pediatric ER phone listed as 773-702-6249 | Children’s emergency care through Comer Children’s Hospital routes. |
| Family Birth Center Emergency Department | Directory lists 773-702-6118 | Pregnancy/labor-related emergency concerns using birth center instructions. |
| Appointments / non-emergency care | 1-888-824-0200 | Routine visits, follow-ups, specialty care and video visit scheduling. |
Appointments, Find a Doctor, Video Visits and Visit Prep
UChicago Medicine lists appointments at 1-888-824-0200. For video visits, UChicago Medicine says patients can schedule by phone or online using MyChart, and should use a computer, tablet or smartphone with internet, camera, speakers and microphone.
Confirm the building first
Most outpatient visits are in DCAM, but your appointment may use CCD, Comer, Mitchell, a specialty office or another UChicago Medicine location.
Check insurance and referral needs
Ask whether your provider, specialty, test, imaging or hospital-based outpatient clinic is covered by your insurance.
Prepare for video visits
Have medication bottles, questions, a quiet private space, good lighting and your phone nearby in case the care team needs to call.
Before the visit ends
Ask when and how to follow up, where results will appear, what symptoms require urgent care, and whether tests, referrals or prescriptions are needed.
Medical Records, Billing Records and Radiology Images
UChicago Medicine lists Medical Records at 773-702-1637, fax 708-915-5675 and email himauthforrecords@uchicagomedicine.org. Billing records and radiology images use different routes, so do not send every request to one place.
| Record need | Best route | Prepare | Common mistake |
|---|---|---|---|
| Standard medical records | Medical Records Dept. MC 0978, 5841 South Maryland Ave.; 773-702-1637 | Authorization form, photo ID, dates of visit, record type and recipient. | Requesting “everything” when a discharge summary or imaging report is enough. |
| Records to another doctor | Medical Records authorization route or provider-to-provider request | Receiving physician name, fax/email, office phone and appointment date. | Assuming the specialist already received the records. |
| Billing records | Billing Records / attorney request route; phone 844-843-3594 | Account number, service date, statement and legal/insurance destination. | Confusing clinical records with billing records. |
| Radiology images | Radiology Film Request; phone 773-795-9723, email radfilmlibrary2@bsd.uchicago.edu | Study date, modality, body part, recipient and image format request. | Asking for images when you only need a radiology report. |
| Pickup by patient/representative | Ask records/radiology for pickup rules | Photo ID and signed release may be needed. | Sending a family member without legal authorization or ID. |
Parking, Valet, Garages and Entrance Planning
Parking is one of the most important Hyde Park details. UChicago Medicine lists Parking A at 5840 S. Maryland Ave. and Parking B at 5656 S. Maryland Ave.. Parking Services can be reached at 773-702-4381.
| Parking route | Best for | Official detail to remember | User tip |
|---|---|---|---|
| Parking Garage A | Mitchell Hospital and DCAM outpatient care | 5840 S. Maryland Ave.; bridge on Level 2 connects to Mitchell/DCAM. | Good route for many outpatient clinic visits. |
| Parking Garage B | CCD, Comer Children’s and Adult ER proximity | 5656 S. Maryland Ave.; bridge on Level 2 connects Parking B and CCD. | Best for CCD and many emergency-related routes. |
| Validated self-parking | Patients and visitors who validate tickets | Listed validation rates include $6 under 1 hour, $8 for 1-3 hours, $12 for 3-6 hours, $18 for 6-24 hours. | Ask for validation at clinics or information desks. |
| Valet parking | CCD, Mitchell, DCAM and Comer locations depending on day/time | Valet is offered on weekdays at several Hyde Park buildings; hours vary by building. | Confirm current valet hours if mobility is limited. |
| Accessible parking | Patients/visitors with state-issued placard or plate | Accessible spaces are in Parking A and Parking B. | Do not assume valet is always available after hours. |
| Discount parking | Repeated visits or long stays | Prepaid discounted tickets may be available through Parking Services offices. | Ask early if a family member will visit daily. |
Know whether you need DCAM, CCD, Mitchell, Comer, ER, Family Birth Center or another building.
Take a photo of garage, level, elevator, bridge and ticket before leaving your car.
Ask for validation first; non-validated rates may be higher.
Visitor Rules, ID Badges, Unit Limits and Family Planning
UChicago Medicine visitor rules vary by unit. Hyde Park adult inpatient units in CCD and Mitchell Hospital list two visitors and visiting hours from 9 a.m. to 9 p.m., while adult ED, ICU, pediatrics, NICU, procedural and surgical areas have separate limits.
| Area | Visitor detail listed | What to verify before visiting |
|---|---|---|
| Adult Critical Care / ICU | 2 bedside visitors, 2 waiting room visitors; 9 a.m.-9 p.m. | Unit-specific restrictions, isolation rules and overnight exceptions. |
| Adult Inpatient Units | 2 visitors; 9 a.m.-9 p.m. | Room number, patient consent and whether the patient is off-unit for testing. |
| Adult Emergency Department | 1 visitor | ED crowding, triage status and safety rules can change access. |
| Perioperative / procedural areas | 2 visitors | Ask about waiting area, update calls and procedure timing. |
| Surgical Waiting Area | 2 visitors | Confirm whether children are allowed and where updates are given. |
| Comer Children’s areas | Pediatric limits differ by unit | Ask Comer unit staff before bringing siblings or extra visitors. |
Visitor checklist
- Bring a state-issued photo ID if you are over 18.
- Wear the visitor badge visibly and follow building/unit color rules.
- Do not visit if you have fever, cough, vomiting, diarrhea, flu-like symptoms or contagious illness.
- Ask before bringing flowers, food, plants, latex balloons, strong fragrances or large gifts.
- Choose one family spokesperson for serious admissions to reduce repeated calls to the nursing station.
- Ask the unit before bringing children, especially in ICU, NICU, perioperative or isolation areas.
Billing, Hospital-Based Outpatient Charges and Financial Assistance
UChicago Medicine’s billing page says UChicago Medicine bill help and financial assistance can be reached at 844-843-3594. Patients can view and pay bills online through MyChart, and the official page says there are no fees for online bill payment.
Pay online
Use MyChart or guest pay from the official UChicago Medicine billing page.
Bill help
For UChicago Medicine bill help, call 844-843-3594.
Pay in person
In-person payments are listed at the Financial Counseling Office on the 2nd floor of Mitchell Hospital, Room TS200, with office hours 8 a.m.-4:30 p.m.
Before paying a large or confusing bill
- Ask whether the charge is hospital facility, physician group, lab, imaging, anesthesia, emergency physician or another separate bill.
- Wait for insurance to process and compare the bill with the Explanation of Benefits.
- Ask for an itemized statement if the amount is unclear.
- Ask whether financial assistance, payment plan or self-pay discount applies.
- Ask whether hospital-based outpatient clinic billing affects your insurance cost.
- Save payment confirmation, statement and call notes.
Interpreter Services, Pharmacy, Food and Patient Amenities
UChicago Medicine’s patient guide says interpreter services are provided at no cost for patients who need American Sign Language or whose preferred language is not English. Ask for language help when scheduling and again at arrival.
Interpreter help
Ask scheduling to note your preferred language and interpreter need. Do not rely on a child or untrained family member for consent or discharge instructions.
DCAM Pharmacy
The DCAM outpatient pharmacy is on the first floor. Patient guide materials list DCAM pharmacy phone as 773-834-7002.
Food and waiting
CCD includes food court/coffee options, and DCAM includes outpatient amenities. Hours can change, so verify on arrival.
Patient Family Insights, Complaints, Grievances and Care Concerns
UChicago Medicine says patients and families should first talk with the care team when possible. If the issue is not resolved, the Patient Family Insights Department can help bridge communication gaps, deliver compliments and file formal grievances.
Start with care team
Ask your nurse, doctor, charge nurse, clinic manager or social worker first when a care concern is immediate.
Patient Family Insights
Phone: 773-834-0500. Mailing address listed: 850 E. 58th Street, MC 1135, Chicago, IL 60637.
Prepare details
Write patient name, visit date, unit/clinic, staff names if known, what happened and the outcome you want.
Care concern note template
Patient name: [name]. Location/unit/clinic: [unit]. Date/time: [date]. Concern: [what happened]. People involved: [names if known]. What we already tried: [care team / charge nurse / doctor]. Desired next step: [clarification / callback / correction / apology / grievance review].Official UChicago Medicine Links to Use After This Guide
Use this guide to choose the right route, then verify live details on official UChicago Medicine pages because visitor rules, parking rates, valet hours, MyChart features, billing policies and records instructions can change.
University of Chicago Medical Center Map and Directions
Use this map for general route planning to the Hyde Park medical campus. For scheduled visits, confirm the exact building, garage, entrance, floor and suite before leaving.
Confirm building, entrance, garage, appointment time, ID, insurance, medications, forms and records.
Ask information desk staff for the shortest way to your department; bridge and elevator routes can differ.
Confirm discharge instructions, follow-up, pharmacy, MyChart access, records, billing and parking validation.
Helpful Video / Resource Decision
No single official UChicago Medicine video was reliable enough to embed as the main patient-instruction video for this guide without risking outdated parking, visitor, ER, MyChart or billing details. The safest user experience is to link directly to official UChicago Medicine pages for MyChart, emergency care, records, billing, parking, visitor rules and video visits.
UChicago Medicine Patient Route Planner
Choose your situation and this browser-side planner creates a practical next-step list. It does not send information anywhere.
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Short, specific messages work better than long explanations. Copy and edit the script that matches your situation.
MyChart support script
Hi, I need help with UChicago Medicine MyChart. My issue is [login / activation / missing result / proxy access / video visit / billing]. My visit or test was on [date]. What is the correct next step?Appointment script
Hi, I need to schedule or confirm an appointment with [doctor/specialty]. My insurance is [plan], and I need to know the exact building, entrance, floor, arrival time, referral requirements and parking recommendation.Records script
Hi, I need UChicago Medicine records from [date range]. I need [discharge summary / ER note / lab result / imaging report / radiology images / billing records]. Which form, ID and destination details are required?Billing script
Hi, I received a UChicago Medicine bill for account/guarantor number [number]. Has insurance finished processing, is this hospital or physician billing, and can I request an itemized bill or financial-assistance review?Common University of Chicago Medical Center Mistakes to Avoid
These mistakes create wrong-building visits, missed validation, delayed records, billing confusion and unsafe care decisions.
Going to the wrong building
Mitchell, CCD, DCAM, Comer, Adult ER and Family Birth Center use different routes. Confirm your exact destination before leaving.
Using MyChart for emergency symptoms
MyChart is for routine care communication and account tasks, not emergency response.
Forgetting parking validation
Validated self-parking rates are lower than non-validated rates. Ask at clinics or information desks when eligible.
Requesting vague records
Ask for a specific record type and date range instead of requesting “everything” unless you truly need the full chart.
Arriving without visitor ID
Visitors over 18 may need a state-issued photo ID to receive a visitor badge.
Paying a large bill too quickly
Check insurance processing, itemized charges, financial assistance and hospital-vs-physician billing before paying.
Related Medical-Centers.org Guides
Use these related guides if you are comparing Illinois hospitals, MyChart portals, records, billing, parking and ER workflows.
University of Chicago Medical Center FAQ
What is the address for University of Chicago Medical Center?
The main UChicago Medicine Hyde Park campus address is commonly listed as 5841 S. Maryland Ave., Chicago, IL 60637. Confirm your exact building before visiting because the campus includes Mitchell Hospital, CCD, DCAM, Comer Children’s Hospital and emergency routes.
What is the main phone number for University of Chicago Medical Center?
The main medical center number is 773-702-1000. Appointments are listed at 1-888-824-0200.
Does University of Chicago Medical Center use MyChart?
Yes. UChicago Medicine uses MyChart as its secure patient portal. MyChart support is listed at 1-844-442-4278.
How do I request UChicago Medicine medical records?
Use the official authorization process. UChicago Medicine lists Medical Records at 773-702-1637, fax 708-915-5675 and email himauthforrecords@uchicagomedicine.org.
How do I request radiology images?
Radiology image requests use the Radiology Film Request route. UChicago Medicine lists 773-795-9723 and radfilmlibrary2@bsd.uchicago.edu for radiology images.
What is the phone number for UChicago Medicine billing?
The official billing and financial assistance page lists 844-843-3594 for UChicago Medicine bill help and financial assistance.
Where is the Adult Emergency Room at Hyde Park?
The Adult Emergency Room – Hyde Park is listed at 5656 S. Maryland Ave., Chicago, IL 60637. It is open 24/7 and the entrance is on the ground floor.
Where should I park for CCD?
Parking Garage B at 5656 S. Maryland Ave. is best for the Center for Care and Discovery and Comer Children’s Hospital. A walking bridge on Level 2 connects Parking B and CCD.
Where should I park for DCAM or Mitchell Hospital?
Parking Garage A at 5840 S. Maryland Ave. is best for Bernard A. Mitchell Hospital and Duchossois Center for Advanced Medicine. A walking bridge on Level 2 connects Parking A to Mitchell and DCAM.
How much is validated self-parking at UChicago Medicine?
The parking page lists validated self-parking rates of $6 under 1 hour, $8 for 1 to 3 hours, $12 for 3 to 6 hours and $18 for 6 to 24 hours. Rates may be higher without validation.
What are adult inpatient visiting hours at UChicago Medicine Hyde Park?
UChicago Medicine lists adult inpatient units in CCD and Mitchell Hospital with two visitors and visiting hours from 9 a.m. to 9 p.m. Unit-specific rules and safety restrictions can still apply.
Do visitors need ID at UChicago Medicine?
Visitors over 18 may need to present a state-issued photo ID to receive a visitor badge. Badges must be displayed during the visit.
How do I contact Patient Family Insights?
UChicago Medicine lists Patient Family Insights at 773-834-0500. Start with the care team when possible, then use Patient Family Insights if the concern is unresolved.
Does UChicago Medicine offer interpreter services?
Yes. UChicago Medicine says interpreters are provided at no cost for patients who need American Sign Language or whose preferred language is other than English.