A practical patient dashboard for Wesley Medical Center in Wichita, Kansas, including MyHealthONE, main phone, Level I trauma care, Wesley Children’s Hospital, medical records, visitor hours, gift shop, guest services, Wi-Fi, bill pay and official Wesley Healthcare links.
If you have chest pain, stroke symptoms, severe breathing trouble, traumatic injury, major bleeding, seizure, severe allergic reaction, sudden confusion or a rapidly worsening condition, call 911 or go to the nearest emergency department. Do not wait for MyHealthONE, online registration, medical records, bill pay or a routine callback.
Quick Answer: Most-Needed Wesley Medical Center Details
Wichita, KS 67214
Level II Pediatric Trauma Center
Daily
What to Do First Before Visiting Wesley Medical Center
Wesley Medical Center is located at 550 N Hillside St in Wichita, Kansas. Wesley Healthcare says the hospital has served Wichita, Kansas and northern Oklahoma for more than 100 years and has been part of HCA Healthcare since 1985. The hospital is home to Wesley Children’s Hospital and provides emergency care, pediatric care, birth care, cardiac care, orthopedic care, neurological care, imaging, surgery, intensive care, oncology, transplant services and other hospital services.
The most practical first step is to identify your exact reason for going. A patient arriving for emergency care, a parent going to Wesley Children’s Hospital, a person registering for surgery or diagnostic testing, a family member visiting a patient, and someone requesting medical records all need different planning. Confirm the department, appointment time, entrance, paperwork, insurance card, medication list and whether you should use MyHealthONE before you leave home.
Use MyHealthONE, online registration or the instructions from your doctor’s office. Confirm the department, arrival time, entrance, required documents and whether fasting or pre-registration is needed.
Call 911 for life-threatening symptoms. Wesley describes the hospital as a Level I Trauma Center and the only Level II Pediatric Trauma Center in Kansas.
Start with MyHealthONE for many records. For formal copies, use the online request portal or authorization form and include photo ID.
Wesley lists visiting hours from 6:00 a.m. to 8:00 p.m. daily, with infection-control and age-related exceptions.
MyHealthONE Patient Portal: Records, Results, Follow-Up, Bills & App
Wesley Medical Center uses MyHealthONE as its secure patient portal. Wesley says MyHealthONE helps patients view health records, see discharge instructions, schedule follow-up appointments, pay bills and manage health information. Wesley also notes that MyHealthONE can show lab results, physician notes, imaging reports, post-visit summaries and allow records to be shared with a physician or caregiver.
For practical use, MyHealthONE is especially helpful after an emergency visit, hospital stay, surgery, imaging study, lab work, birth care visit, pediatric visit or specialist follow-up. Instead of calling several departments, patients may be able to review available results, check discharge instructions, manage follow-up tasks, pay a hospital bill or share records with another provider.
Use MyHealthONE for these common tasks
- View hospital lab results, physician notes, imaging reports and other available records.
- Review discharge instructions and post-visit summaries.
- Schedule or manage eligible follow-up appointments.
- Share health records with a physician or caregiver when supported.
- Pay hospital bills through MyHealthONE or HCA/HCA-affiliated payment tools.
- Use the MyHealthONE app from the App Store or Google Play.
🔐 Portal support tip
For MyHealthONE support connected to bill pay and portal access, Wesley’s payment page lists the MyHealthONE Support Team at 855-422-6625.
Medical Records: Online Portal, Authorization Form, Fax, Email & Mail
Wesley Medical Center says patients have multiple ways to view or request medical records, including the MyHealthONE patient portal and a separate online medical record request portal. Some records may only be available through the hospital Medical Records office, so do not assume a record does not exist just because it is not visible in the portal.
For patient requests, Wesley’s records page says patients can use the online medical record request portal or download, print and complete an authorization form. The authorization form must be signed and dated, and Wesley requires a legible copy of a valid photo ID such as a driver’s license, military ID or state ID.
Wesley Medical Center records request details
- Medical records status / questions: 844-481-0278.
- Patient request fax: 844-481-0298.
- Patient request mail: PO Box 290789, Nashville, TN 37229-0789.
- Photo ID required: attach a legible copy of valid photo ID with authorization form requests.
- Radiology images: Wesley says to contact the Radiology Department directly.
- Birth certificate: Wesley says certified birth certificates come from state or local Vital Statistics, not the hospital records office.
Urgent records for physicians
For immediate continuity of care, Wesley says a healthcare provider can request records by faxing a written request on the provider’s letterhead to 786-206-0841. The request should include the patient’s name, date of birth, date of visit and the facility where the patient was treated. Wesley says to indicate “STAT” for urgent requests.
Records delivery timing
| Delivery Type | Listed Timing After Processing |
|---|---|
| Records by mail | Shipped within 5–7 business days after processing. |
| Records by email | Received within 1–2 business days after processing. |
| Urgent physician request | Provider should fax written request on letterhead and mark “STAT” when urgent. |
| Insurance, attorney, disability and third-party requests | Send from the requesting organization to the Richmond SSC mailing address listed by Wesley. |
📄 Records request tip
Ask for the exact record type and date range you need, such as discharge summary, emergency note, operative report, imaging report, lab result, pediatric record, birth-care record or medication list. A focused request is usually faster and easier to use than a full chart request.
Parking, Arrival Planning & Campus Navigation
The official pages checked confirmed the main hospital address and visitor information but did not clearly publish a current public parking fee schedule for Wesley Medical Center. Because of that, this guide does not invent parking fees, garage rates or valet rules. Use the official hospital location page, map directions and on-site signage when planning your arrival.
For a smoother visit, confirm the exact destination before driving. Wesley Medical Center, Wesley Children’s Hospital, birth care, emergency care, imaging, surgery, medical records and outpatient services may have different routes or check-in points. If the patient has mobility needs, call ahead and ask about drop-off, wheelchair assistance and the closest entrance.
Arrival checklist
- Use the main address: 550 N Hillside St, Wichita, KS 67214.
- Confirm whether you are going to adult emergency, pediatric emergency, Wesley Children’s Hospital, birth care, surgery, imaging, records, billing or a clinic.
- Leave extra time for parking, check-in, elevators, visitor screening and wayfinding.
- Bring photo ID, insurance card, medication list, appointment paperwork and any pre-registration confirmation.
- Take a phone photo of your parking area, entrance and elevator bank before going inside.
- For serious symptoms, call 911 rather than driving yourself if driving is unsafe.
Emergency, Level I Trauma, Pediatric ER & When to Call 911
Wesley Medical Center describes itself as a Level I Trauma Center and the only Level II Pediatric Trauma Center in Kansas. Wesley Healthcare also says it offers the most extensive emergency care network in Wichita, including the region’s only pediatric ER just for kids. This makes choosing the correct emergency route especially important for adults, children and families.
Emergency departments use triage, meaning patients are treated by clinical urgency rather than arrival order. A person with chest pain, stroke symptoms, severe breathing difficulty, major trauma, uncontrolled bleeding or signs of sepsis may be treated before someone who arrived earlier with a painful but stable condition. Approximate ER wait-time tools are informational only and should never delay emergency care.
Chest pain, stroke signs, severe breathing difficulty, major trauma, heavy bleeding, seizure, sudden confusion, severe allergic reaction, serious burns, severe abdominal pain or symptoms that could threaten life, limb or eyesight.
Minor cuts, mild flu symptoms, ear pain, simple rashes, mild sprains, uncomplicated urinary symptoms or other stable non-life-threatening problems.
What to bring to emergency care
- Photo ID and insurance card.
- Medication list with doses and pharmacy name.
- Allergy list, especially medication allergies.
- Recent discharge papers, imaging reports or specialist instructions if relevant.
- Phone charger and emergency contact information.
- Health care proxy, caregiver, guardianship or power-of-attorney documents if you manage care for someone else.
- For children, bring pediatrician name, medication doses, allergies and comfort items if allowed.
Visitor Hours, Mask Rules, Lori’s Gifts, Guest Services & Wi-Fi
Wesley Medical Center’s visitor page says visiting hours are from 6:00 a.m. to 8:00 p.m. daily. The page also notes that visitor restrictions were lifted, with exceptions including masks inside the facility, no children under 12 unless an exception is granted case-by-case, and visitors with cold/flu symptoms or a pending COVID-19 test being asked not to enter.
Visitor rules and comfort details
| Visitor Need | Official / Practical Detail |
|---|---|
| Visiting hours | 6:00 a.m. to 8:00 p.m. daily. |
| Children under 12 | Not allowed under the listed policy, with possible case-by-case exceptions. |
| Sick visitors | Visitors with cold/flu symptoms or a pending COVID-19 test are asked not to enter. |
| Gift shop | Lori’s Gifts offers flowers, baskets, cards, personal care items, plush animals, books and other items. |
| Gift shop phone | Phone orders during operating hours: 316-962-2200. |
| Wi-Fi | Wesley offers high-speed wireless service called “Guest Access” throughout its facilities. |
Lori’s Gifts hours listed by Wesley
- Monday–Friday: 6:30 a.m. to 9:00 p.m.
- Saturday–Sunday: 6:30 a.m. to 8:00 p.m.
- Phone orders: 316-962-2200 during gift shop operating hours.
- Delivery: hospital delivery is available at no additional charge for eligible in-hospital orders.
Guest services can help with
- Sign language interpreters and interpreters for guests who do not speak English.
- Devices and help for guests who are blind, deaf, have speech or vision impediments or other disabilities.
- Escorts, information booths and advance directive information.
- Flower and balloon delivery, gift shop help and newborn baby photos.
- Wireless service questions and visitor support.
👨👩👧 Family support tip
For a serious admission, choose one family spokesperson to communicate with the care team. This helps relatives receive consistent updates and reduces repeated calls to the nursing desk while respecting patient privacy.
Billing, Online Payment, Payment Plans & Estimate Caution
Wesley Medical Center’s payment page says hospital bills can be paid through a secure online bill pay system. The page offers options to log in with ePay, pay as guest or pay through MyHealthONE. Wesley also says online payment tools may allow multiple payment options, payment plans and automatic recurring payments.
Hospital billing can be confusing because one visit may create more than one statement. You may receive a hospital bill, physician bill, emergency physician bill, radiology charge, lab charge, anesthesia bill or an insurance Explanation of Benefits that is not the final bill. Before paying a large balance, ask whether insurance has finished processing, whether the bill is hospital-based or professional, whether an itemized statement is available and whether a payment plan applies.
Billing and payment details
- Online payment: use Wesley’s official Make a Payment page, ePay guest pay or MyHealthONE bill pay.
- MyHealthONE Support Team: 855-422-6625.
- Payment options: Wesley says online tools may support payment plans and automatic recurring payments.
- Estimate warning: Wesley states pricing information is an estimate and a final bill may differ because of complications, additional tests, procedures or non-hospital charges.
- Separate charges: physician, lab, imaging, anesthesia or emergency professional charges may be billed separately from the hospital.
💡 Billing tip before paying
Keep your hospital bill, insurance Explanation of Benefits, payment receipt, estimate and call notes together. If the balance is unclear, ask whether you are looking at the hospital bill, a physician bill or another separate provider charge.
Common Patient Mistakes to Avoid at Wesley Medical Center
The portal is useful for records, results and bill pay, but it is not emergency care. Call 911 for serious symptoms.
Wesley says a legible copy of valid photo ID is required with authorization form record requests.
Wesley says certified birth certificates come from state or local Vital Statistics, not the hospital records office.
The visitor page says children under 12 are not allowed unless an exception is granted case-by-case.
Ask about itemized charges, insurance processing, payment plans and separate provider bills before paying.
Wesley is home to Wesley Children’s Hospital and the region’s pediatric ER. For a child’s emergency, follow pediatric ER directions and call 911 for serious symptoms.
Official Wesley Medical Center Links
Use these official Wesley Healthcare resources for current details. Hospital information can change, especially visitor rules, records workflows, payment tools, ER wait-time messaging, portal features and parking instructions.
Frequently Asked Questions
Where is Wesley Medical Center located?
Wesley Medical Center is located at 550 N Hillside St, Wichita, KS 67214.
What is the main phone number for Wesley Medical Center?
The official Wesley Medical Center page lists the main phone number as 316-962-2000.
Does Wesley Medical Center use MyHealthONE?
Yes. Wesley Medical Center uses MyHealthONE as its secure patient portal for records, results, discharge instructions, follow-up appointments, bill pay and record sharing.
What is the MyHealthONE support phone number?
Wesley’s payment page lists the MyHealthONE Support Team at 855-422-6625.
Is Wesley Medical Center a trauma center?
Yes. Wesley Medical Center states it is a Level I Trauma Center and the only Level II Pediatric Trauma Center in Kansas.
How do I request medical records from Wesley Medical Center?
Use MyHealthONE for many records, submit an online medical record request, or complete the authorization form with a signed date and valid photo ID. For records questions or request status, call 844-481-0278.
What fax number is used for Wesley patient records requests?
Wesley’s medical records page lists patient request fax as 844-481-0298. Healthcare providers requesting urgent continuity-of-care records should use the provider process listed by Wesley.
How long do Wesley medical records take after processing?
Wesley says records delivered by mail are shipped within 5–7 business days after processing, and records delivered by email are received within 1–2 business days after processing.
What are Wesley Medical Center visiting hours?
Wesley’s visitor page lists visiting hours from 6:00 a.m. to 8:00 p.m. daily. Some exceptions and infection-control rules may apply.
Can children visit patients at Wesley Medical Center?
The visitor page says no children under age 12 are allowed, although exceptions may be granted on a case-by-case basis.
Does Wesley Medical Center have Wi-Fi?
Yes. Wesley says high-speed internet service is available throughout its facilities under the “Guest Access” wireless connection.
What is the gift shop phone number?
Lori’s Gifts phone orders are accepted during operating hours at 316-962-2200.
Can I pay my Wesley hospital bill online?
Yes. Wesley’s Make a Payment page offers secure online bill pay through ePay, guest pay and MyHealthONE, with options that may include payment plans and recurring payments.