Richmond Medical Center: MyChart, Doctors & Phone 2026

Quick Patient Plan Before You Go

Richmond University Medical Center is a full-service teaching hospital in Staten Island. Patients may come here for emergency care, trauma care, pediatric emergency care, cardiac or stroke emergencies, surgery, behavioral health, pediatrics, maternity-related care, inpatient care, outpatient services, medical records, billing questions, or family visitation. The most useful first step is to match your reason for contacting the hospital with the correct route.

Richmond University Medical Center Overview

Richmond University Medical Center is located at 355 Bard Avenue, Staten Island, NY 10310. The hospital’s official site describes RUMC as a 440+ bed teaching hospital serving Staten Island and the Greater New York City area. It provides inpatient and outpatient care, including emergency and trauma services, surgery, pediatrics, geriatrics, and behavioral health.

For patients and visitors, the main challenge is not understanding that RUMC is a hospital. It is knowing which practical step to take next. Someone with possible stroke symptoms needs 911 and emergency care. Someone looking for lab results may need the patient portal. Someone requesting a discharge summary needs medical records. Someone visiting a behavioral health patient needs a different visiting window than a visitor going to a medical/surgical unit.

This guide focuses on the practical actions most people search for: portal login, medical records, ER and trauma care, visitor hours, parking planning, patient relations, billing questions, and official resource links.

Richmond University Medical Center Phone Numbers: Which One Should You Use?

Use the most specific contact route available. The main campus number and physician referral line can help route general questions, but medical records, patient relations, and urgent emergencies require different steps. If symptoms are serious or rapidly worsening, call 911 instead of calling a routine department.

RUMC Patient Portal: Records, Lab Results, Radiology Reports and Proxy Access

Richmond University Medical Center’s Patient Portal gives patients secure online access to selected health information. The official portal page says portal enrollment can allow patients to review medical records, including radiology reports, lab results, home medications, visit history, and discharge information. Patients may also update personal information through the portal.

The portal is useful after an emergency visit, hospital stay, imaging test, lab work, outpatient service, or discharge. It can reduce the need to call for every basic record question. However, the portal depends on proper registration information. RUMC says all patients must have an email address linked to their demographic information at the time of registration to access the portal.

Use the RUMC Patient Portal for

• Reviewing available radiology reports.
• Checking available lab results.
• Viewing home medications listed in your record.
• Seeing visit history and discharge information.
• Updating personal information.
• Accessing records for family members or people you help care for if permission has been granted.

Proxy access for family caregivers

RUMC says the portal can be used to access information for family members and people you care for if permission is granted. To establish proxy access, the official portal guidance says you must complete an authorization form in person at Richmond University Medical Center in the medical records department.

Medical Records: How to Request RUMC Records Without Delays

Medical records requests are common after an emergency visit, inpatient stay, surgery, imaging test, lab result, discharge, insurance claim, disability paperwork, second opinion, or transfer to another doctor. RUMC lists Medical Records at 718-818-2041 and medical records email at medrecords@rumcsi.org.

Before submitting a formal request, check the patient portal first. If the record you need is a lab result, radiology report, medication list, visit history, or discharge information, it may already be available online. If you need formal records for another doctor, insurance, legal use, disability paperwork, school, employer, or personal file, contact Medical Records and ask for the current authorization process.

Records request checklist

1. Confirm the care happened at Richmond University Medical Center, not a different Richmond Health Network location.
2. Check the patient portal first for available reports and discharge information.
3. Call Medical Records at 718-818-2041 if you need a formal copy.
4. Use the patient’s full legal name, date of birth, visit dates, phone number, and address.
5. Specify exactly what you need: ER note, discharge summary, lab result, radiology report, operative report, medication list, or a date range.
6. Ask whether photo ID, signed authorization, proxy authorization, or legal representative documentation is required.
7. Keep a copy of any form, email confirmation, fax confirmation, or reference number.

Emergency Department, Trauma Care, Cardiac and Stroke Emergencies

RUMC’s emergency services pages state that the emergency medical team treats adult and pediatric emergencies. RUMC also states it is a Level I Adult and Level II Pediatric Trauma Center and is equipped to handle serious emergency needs. Its emergency services page also notes that the hospital is nationally accredited for cardiac and stroke care.

The newer James P. Molinaro Emergency Department is described as a 35,000-square-foot emergency department with expanded emergency-care space. RUMC’s emergency information highlights areas for adult emergencies, pediatric emergencies, cardiac/stroke emergencies, trauma and resuscitation, women’s health, and other urgent needs.

ER triage reality

Emergency departments use triage. That means the most medically urgent patients are treated first, not simply the first person who arrived. A patient with stroke symptoms, chest pain, severe breathing problems, major trauma, heavy bleeding, seizure, or sudden confusion may be taken back before someone with a less dangerous condition.

What to bring if safe

• Photo ID and insurance card if available.
• Medication list with doses, allergies, pharmacy name, and recent changes.
• Recent discharge paperwork, specialist notes, or test results if relevant.
• Healthcare proxy, guardianship, power-of-attorney, or caregiver documentation if someone else manages care.
• Phone charger and emergency contact information.

Visiting Hours, Behavioral Health Rules and Family Planning

RUMC’s visitor policy says visiting hours vary by unit but are generally 8 a.m. to 8 p.m. It also lists preferred visiting times where visitors may have increased access to the clinical team. Because rules vary by unit, families should always confirm the current visitor instructions before coming to the hospital.

Before visiting a patient

• Confirm the patient’s room, unit, and current visitor policy.
• Do not visit if you have fever, cough, flu-like symptoms, vomiting, diarrhea, or contagious illness.
• Ask before bringing flowers, food, latex balloons, children, or large bags.
• Bring photo ID, phone charger, and any unit-specific visitor instructions.
• For critical care or behavioral health, call before arriving because rules may be more restrictive.

Parking, Main Hospital Arrival and Practical Navigation Tips

RUMC’s patient and visitor page says the hospital tries to make it easy for patients and visitors to find parking at the main hospital. The verified official pages used for this guide did not provide a current public parking-fee table, so this guide does not invent a parking price. Use hospital signage, the official directions page, or call the hospital before relying on any third-party estimate.

Some RUMC materials mention patient parking near the newer emergency department entrance and bike racks in several locations. The hospital also references a visitor lot in media policy materials. Because access and parking rules can change, especially near emergency areas, follow current posted signage and avoid parking in emergency department access areas unless directed.

Arrival tips

• Use the official map link before leaving home.
• Bring your appointment instructions, department name, provider name, and any pre-registration information.
• Take a photo of your parking area, level, row, and entrance before leaving the car.
• Allow extra time for Staten Island traffic, campus navigation, registration, elevators, and visitor check-in.
• If mobility is limited, call ahead and ask about drop-off, wheelchair assistance, or the easiest entrance.
• For emergency symptoms, call 911 instead of delaying care to plan parking.

Billing, Itemized Bills, Insurance and Patient Rights

Hospital bills can involve facility charges, physician charges, emergency physician charges, lab work, imaging, anesthesia, specialist consultation, or other professional services. RUMC’s patient relations information says patients have the right to receive an itemized bill and an explanation of all charges. That is important if you do not understand a balance or if a visit created more than one bill.

RUMC also has a price transparency page explaining that hospital charges rarely reflect the expected out-of-pocket cost for a specific service. Your own cost can depend on insurance, deductible, coinsurance, copay, financial assistance, network status, and the specific services provided.

Before paying a large hospital bill

• Confirm whether insurance has fully processed the claim.
• Ask whether the bill is from the hospital, a physician group, emergency physician, lab, imaging, anesthesia, or another provider.
• Request an itemized bill if the charges are unclear.
• Ask whether financial assistance, a payment plan, or a self-pay discount may apply.
• Keep copies of statements, insurance explanations of benefits, payment receipts, and call reference numbers.

Official Richmond University Medical Center Resources

Use official RUMC resources for current information because phone routing, portal access, medical records steps, visitor policies, parking guidance, billing information, and department access can change.

Frequently Asked Questions