Richmond University Medical Center Patient Portal, Doctors, Phone Numbers, Records & Bill Pay
Searching for richmond university medical center or “Richmond Medical Center MyChart” usually means you need the right patient link, doctor search, phone number, billing route, medical records help, emergency information or address fast. This guide explains the official RUMC Patient Portal, Richmond Health Network doctors, hospital phone numbers, medical records, bill pay, financial assistance, emergency care and Staten Island visit tips in one clean, mobile-friendly page.
Pick your task first. RUMC uses different official pages for patient portal access, doctors, appointments, medical records, bill pay, financial assistance, emergency care and Richmond Health Network offices. Choosing the right route can save you from the classic hospital phone-transfer loop.
🔐 RUMC Patient Portal login and “MyChart” search help
Use this for: secure online access to health information and patient resources through Richmond University Medical Center’s official portal.
Important: RUMC’s official site calls it the RUMC Patient Portal. If you searched “MyChart,” use the official portal link from RUMC instead of a random third-party login page.
Emergency rule: do not use any portal message for chest pain, breathing trouble, stroke symptoms, severe injury or life-threatening symptoms. Call 911.
Richmond University Medical Center Quick Facts
Richmond University Medical Center is located at 355 Bard Ave, Staten Island, NY 10310. The hospital’s official site lists the main hospital route as 844-934-2273, also shown as 844-934-CARE.
RUMC describes its main hospital as open 24 hours. Its main hospital page also describes it as a nonprofit hospital and healthcare facility with acute, emergency and primary care, plus specialized medical departments. RUMC also notes a nearly 470-plus-bed facility and trauma-center designation details on its main hospital page.
What This Richmond University Medical Center Guide Covers
Is Richmond University Medical Center MyChart the Same as the RUMC Patient Portal?
RUMC’s official website identifies its online access tool as the RUMC Patient Portal. Many users type “Richmond University Medical Center MyChart” because they are used to Epic MyChart at other hospitals. For RUMC, the safer route is to open the official RUMC Patient Portal page from the hospital website.
The portal page says patients can access health information and resources securely online. It also says the portal can be used from virtually anywhere and may allow access to information for family members or individuals you care for if permission has been given.
Use the official RUMC Patient Portal page. Avoid look-alike login pages that are not connected to Richmond University Medical Center.
The portal is meant for secure access to health information and patient resources when available through RUMC.
RUMC says the portal may support access for family members or individuals you care for if proper permission has been granted.
Use 911 for severe or life-threatening symptoms. A patient portal is not the right place to wait during an emergency.
How Can You Find Richmond University Medical Center Doctors?
RUMC publishes an official doctors directory, and Richmond Health Network also provides a provider directory. Use both routes when searching for a specialist, primary care doctor, hospital-based physician or outpatient office location.
The RUMC doctors directory lists physicians by name and specialty, and many profiles include office phone numbers, board certification, residency, fellowship or NPI details. Richmond Health Network also lists outpatient providers and locations connected with RUMC-affiliated care.
Start with the official RUMC doctors directory
Use the official doctors page to search physicians by name, specialty and hospital connection.
Check Richmond Health Network for outpatient offices
Use Richmond Health Network if you need primary care, family medicine, surgery consultations, specialty offices or community-based appointments.
Confirm insurance, referral rules and office location
Before non-emergency care, confirm whether the doctor accepts your insurance, where the appointment takes place and whether referral rules apply.
How Do You Make an Appointment at Richmond University Medical Center?
The best appointment path depends on whether you need hospital services or an outpatient physician office. For RUMC hospital services, start with the main hospital site, the service page or the main phone route. For outpatient doctors, Richmond Health Network may be the better starting point.
The RUMC website includes a “Make an Appointment” route, and Richmond Health Network lists locations and appointment routes for multiple Staten Island and nearby offices. If you already know the specialty, call the listed office directly. If you do not know the specialty, use the hospital service page or main line for routing.
Use Richmond Health Network office listings when looking for community-based care.
Search RUMC doctors and confirm the correct department or office.
Start from the RUMC service page or main phone line if you need hospital-based care.
Call 911 or use emergency care for severe symptoms. Do not schedule your way through a crisis.
What Is the Richmond University Medical Center Phone Number?
Richmond University Medical Center lists its main hospital route as 844-934-CARE, shown as 844-934-2273. Use it for general hospital routing when you do not know the exact department.
RUMC’s contact page also lists service phone numbers for several departments, including Emergency Services, Medical Records, cardiovascular care, ENT, gastroenterology/endoscopy, OB/GYN, oncology, ophthalmology, orthopedics, pediatrics, radiology, rehabilitation, surgery, urology and wound care.
844-934-2273
Use for general hospital routing and patient information.
844-834-CARE
Listed by RUMC’s contact page for emergency services routing.
718-818-2041
Use for medical records questions and release help.
718-818-4570
Use for pediatric service routing listed by RUMC.
718-818-3280
Use for radiology department routing listed by RUMC.
718-818-2420
Use for surgery service routing listed by RUMC.
How Do You Request Richmond University Medical Center Medical Records?
RUMC’s official contact page lists Medical Records at 718-818-2041 and provides a Medical Records email contact. Use this route when you need copies of chart notes, discharge paperwork, test results, imaging records, records for another doctor or formal release help.
Before calling or emailing, decide exactly what you need. A full chart request can take longer than a specific discharge summary, lab result or imaging report. Being specific helps the records team process the request more cleanly.
Call Medical Records first if you are unsure
Use 718-818-2041 to ask which form, ID, date range or release process is required for your request.
Prepare exact visit details
Write down the date of service, department, doctor name, test type, hospital stay or emergency visit that relates to your records request.
Ask where records should be sent
If another physician needs the records, ask whether RUMC can send them directly and what authorization is needed.
How Do You Pay a Richmond University Medical Center Bill?
RUMC’s Bill Pay page says patients can call the Business Office at 1-800-634-6013 to make a credit card payment or ask a bill question. The listed Business Office hours are Monday through Friday, 8:00am to 4:30pm.
The Bill Pay page also links to an online payment route. If you are having difficulty paying a bill, RUMC directs patients to its Financial Assistance page. For billing questions, keep your statement and insurance details nearby before calling.
1-800-634-6013
Use for credit card payment and hospital bill questions listed by RUMC.
Monday-Friday
8:00am to 4:30pm, according to the RUMC Bill Pay page.
Use the official RUMC Bill Pay page and online payment link. Avoid paying through third-party pages unless they are linked by RUMC.
Have the statement, account number, date of service, insurance card and payment questions ready.
Does RUMC Offer Financial Assistance or Self-Pay Price Help?
RUMC’s billing and insurance page says Medicaid application and financial assistance staff can be contacted at 718-818-2289. Its Financial Assistance Summary also lists 718-818-2289 and 718-818-2330 for free, confidential assistance.
RUMC’s price transparency page says uninsured patients who require self-pay pricing can contact the hospital’s patient financial services department at 866-772-0067. Patients with emergency or out-of-network billing concerns should also review the hospital’s surprise medical bill protection information.
718-818-2289 or 718-818-2330
Use for financial assistance and coverage questions listed by RUMC.
866-772-0067
Use if uninsured and needing self-pay pricing information listed by RUMC.
Confirm coverage with your plan before scheduled non-emergency care. Hospital pages cannot replace your insurer’s final benefits decision.
RUMC’s medical bills page explains protections for emergency care and certain out-of-network billing situations.
What Services Does Richmond University Medical Center Offer?
RUMC describes itself as a full-service healthcare facility with inpatient and outpatient care. Its official site mentions acute, emergency, primary and specialized care, and its service directory includes many specialty areas.
RUMC’s service phone directory lists areas such as cardiovascular care, clinical research, ear/nose/throat, endocrinology, gastroenterology/endoscopy, lung screening, OB/GYN, oncology, ophthalmology, orthopedics, palliative care, pediatrics, radiology, rehabilitation, sleep disorders, surgery, urology and wound care.
Use emergency routes for severe injury, dangerous symptoms or life-threatening situations.
RUMC lists OB/GYN and pediatrics contact routes through its service directory.
Oncology and cancer care routing appears in RUMC service resources.
Physical, occupational and speech-language therapy phone routes are listed by RUMC.
Is Richmond University Medical Center Open 24 Hours?
RUMC’s main hospital page lists Richmond University Medical Center as open 24 hours. Emergency-related access should still be handled carefully: use 911 for immediate danger, life-threatening symptoms, severe injury, breathing trouble, stroke signs or chest pain.
Use the main hospital line for routing, the patient portal for secure non-urgent online access, Medical Records for record release help and Bill Pay for payment questions. Simple rule: if waiting for a reply could make the situation worse, do not wait.
Richmond University Medical Center Address, Map and Staten Island Visit Tips
Richmond University Medical Center is at 355 Bard Ave, Staten Island, NY 10310. Before driving, confirm the exact building, entrance, department, appointment time and whether your care is at the main hospital or a Richmond Health Network office.
Bring photo ID, insurance card, medication list, allergies, referral paperwork, previous test results, imaging reports and portal login details if you have them. If you need language help, mobility support, caregiver guidance or accessibility information, ask before the visit.
Richmond University Medical Center Patient Task Guide
Use this mobile-friendly guide to choose the right official route. It gives structured information without forcing mobile users to scroll across a tiny table.
Best route: RUMC Patient Portal.
Use for: secure online health-information access and patient resources.
Best route: RUMC Doctors Directory or Richmond Health Network physician directory.
Use for: specialists, office contacts and outpatient providers.
Best route: 844-934-2273.
Use for: hospital routing and general patient information.
Best route: 718-818-2041.
Use for: copies of records, releases and record questions.
Best route: 1-800-634-6013.
Use for: credit card payment and hospital bill questions.
Best route: 911.
Use for: severe or life-threatening symptoms.
Official Richmond University Medical Center Links for Portal, Doctors, Records and Bill Pay
Use official RUMC and Richmond Health Network links for final action. Third-party hospital pages may help with discovery, but official pages are safer for patient portal access, phone numbers, doctor details, billing, medical records and current services.
RUMC Home
Main official site for hospital services, patient resources, contact links and current news.
Open RUMC SiteRUMC Patient Portal
Secure online access to health information and patient resources.
Open Patient PortalRUMC Doctors
Search Richmond University Medical Center doctors and specialties.
Find DoctorsContact Us
Department phone directory, main campus phone and Medical Records contact.
Open Contact PageBilling and Insurance
Financial assistance, Medicaid application staff and billing support information.
Open Billing InfoPrice Transparency
Self-pay pricing contact and hospital standard charge information.
Open Price InfoRichmond Health Network
Outpatient provider and office access connected with RUMC-affiliated care.
Open Physician DirectorySurprise Medical Bills
Patient protections for certain emergency and out-of-network billing situations.
Open Billing RightsRichmond University Medical Center Map and Directions
Use the map below for Richmond University Medical Center at 355 Bard Ave, Staten Island, NY 10310. Confirm your exact department and appointment details before leaving home.
Map Search: Richmond University Medical Center
Richmond University Medical Center Patient Portal FAQs
What is the Richmond University Medical Center MyChart login?
RUMC’s official website calls its online tool the RUMC Patient Portal. If you searched for MyChart, use the official RUMC Patient Portal page rather than a third-party MyChart login page.
What is Richmond University Medical Center’s main phone number?
Richmond University Medical Center lists its main phone route as 844-934-2273, also shown as 844-934-CARE.
Where is Richmond University Medical Center located?
Richmond University Medical Center is located at 355 Bard Ave, Staten Island, NY 10310.
Is Richmond University Medical Center open 24 hours?
The official main hospital page lists Richmond University Medical Center as open 24 hours. Department and clinic hours can still vary, so confirm the specific service before visiting.
How do I contact RUMC Medical Records?
RUMC’s official contact page lists Medical Records at 718-818-2041 and provides a Medical Records email contact. Use this route for copies, releases and record questions.
How do I pay a Richmond University Medical Center bill?
RUMC’s Bill Pay page says patients can contact the Business Office at 1-800-634-6013 for credit card payments or bill questions, Monday through Friday from 8:00am to 4:30pm.
Who do I call for RUMC financial assistance?
RUMC lists financial assistance help at 718-818-2289 and 718-818-2330. For uninsured self-pay pricing, the hospital lists 866-772-0067.
How do I find Richmond University Medical Center doctors?
Use the official RUMC doctors directory and Richmond Health Network physician directory. Check specialty, office phone, location, insurance and referral rules before scheduling.
Should I use the RUMC Patient Portal for an emergency?
No. Call 911 for life-threatening symptoms such as chest pain, trouble breathing, stroke symptoms, severe bleeding or major injury. Do not wait for a portal response during an emergency.
Medical and Editorial Disclaimer
This guide is independent informational content and is not the official Richmond University Medical Center website. It does not provide medical advice, diagnosis, treatment, billing advice or insurance advice. Phone numbers, portal access, appointment routes, doctor details, medical records processes, billing policies and service availability can change. Always verify final details through Richmond University Medical Center, Richmond Health Network or the correct official department. For emergencies, call 911.
Best Way to Use Richmond University Medical Center Portal and Phone Help
The safest starting point is simple: use the RUMC Patient Portal for secure online patient access, call 844-934-2273 for the main hospital route, call 718-818-2041 for Medical Records, use 1-800-634-6013 for Bill Pay questions, and use the official RUMC doctors directory or Richmond Health Network for provider searches.
For severe symptoms, do not use a portal or general contact form. Call 911. For non-emergency care, confirm the correct location, doctor, insurance, appointment time, records requirement and billing route before going to the hospital or outpatient office.