Baylor University Medical Center Dallas: MyBSWHealth, Doctors, Phone & Patient Guide
Searching for Baylor University Medical Center usually means you need a practical answer now: the main phone number, the MyBSWHealth login, a doctor search, emergency care, billing help, records, parking or the correct Dallas address. This guide keeps the important patient information together and explains the difference between Baylor University Medical Center, Baylor Scott & White, Baylor College of Medicine and Baylor University.
Choose the task closest to your situation. This quick finder helps you reach MyBSWHealth, find a doctor, call the hospital operator, pay a bill, request medical records, use emergency care or prepare for a visit.
🔐 Use MyBSWHealth, not a random MyChart page
Best route: use the official MyBSWHealth portal for appointments, lab results, prescriptions, messages, records and bills.
App option: Baylor Scott & White also promotes the MyBSWHealth app for managing care in one place.
Safety note: do not use portal messages for a medical emergency. Call 911.
Baylor University Medical Center Quick Facts
Baylor University Medical Center, part of Baylor Scott & White Health, is located at 3500 Gaston Ave, Dallas, TX 75246. The hospital’s main office/operator number is 214.820.0111, and the official location page lists the hospital as open 24 hours.
This is not Baylor University in Waco and not Baylor College of Medicine in Houston. It is a Dallas hospital within Baylor Scott & White Health, with MyBSWHealth as the official patient portal route.
What This Baylor University Medical Center Guide Covers
Does Baylor University Medical Center Use MyChart or MyBSWHealth?
For Baylor University Medical Center patients, the official portal route is MyBSWHealth. Many users search “Baylor MyChart,” but Baylor Scott & White promotes MyBSWHealth for online care management.
MyBSWHealth can help patients access lab results, appointments, prescriptions, medical records, virtual care, secure provider messages, family account management, insurance details and billing tools.
Lab results, appointments, prescriptions, medical records, provider messages, virtual visits, bill pay and insurance updates.
Chest pain, stroke symptoms, severe breathing trouble, major injury, collapse or any emergency that needs immediate care.
Random “MyChart” pages can confuse patients. Use the official Baylor Scott & White MyBSWHealth website or app.
MyBSWHealth supports family health management features. Use official account rules instead of sharing passwords.
How Do You Find Doctors at Baylor University Medical Center?
Use Baylor Scott & White’s official doctor search or call 1.844.BSW.DOCS for help finding a physician. The adviser line can help with physician search and other service questions, but it is not a clinical-advice line.
For specialty care, search by condition, specialty, doctor name, location and insurance. A doctor connected with the Baylor Scott & White network may see patients in a clinic building, hospital department, or nearby office rather than the main hospital entrance.
Start with the official Find Care tool
Use Baylor Scott & White’s doctor search to look for primary care, cardiology, oncology, transplant, orthopedics, women’s health or other specialties.
Check the exact clinic address
Do not assume every doctor appointment happens at 3500 Gaston Ave. Confirm building, floor, suite, parking and appointment location.
Confirm insurance before the visit
Use your insurance plan and the provider’s office to confirm in-network status, referral rules and prior authorization requirements.
Bring outside medical records
Specialists often need lab reports, imaging results, medication lists, prior procedure notes and hospital discharge summaries.
What Is Baylor University Medical Center Phone Number?
The main Baylor University Medical Center operator number is 214.820.0111. Baylor Scott & White says the operator can help connect callers to the person or department they need.
If you need help finding a physician or service, Baylor Scott & White also lists 1.844.BSW.DOCS, or 1.844.279.3627, as a 24/7 adviser line.
214.820.0111
Use for general routing at Baylor University Medical Center.
1.844.BSW.DOCS
Also written as 1.844.279.3627.
MyBSWHealth
Use for appointments, results, messages, bills and available records.
Call 911
Use for life-threatening symptoms or immediate danger.
Is Baylor University Medical Center Open 24 Hours?
The Baylor Scott & White location page lists Baylor University Medical Center as open 24 hours. For emergency symptoms, call 911 rather than waiting for portal messages, online scheduling or a callback.
Use emergency care for sudden, severe or potentially life-threatening symptoms. Use routine appointments, virtual care or urgent care only when the problem is not life-threatening.
Use for severe, sudden or dangerous symptoms that may require hospital-level evaluation, imaging, labs or immediate treatment.
Use for routine follow-up, medication refills, mild illness, chronic-care reviews and non-emergency questions.
How Do You Request Baylor Medical Records?
Baylor Scott & White says patients can request copies of medical records through MyBSWHealth. If you do not have a MyBSWHealth account, Baylor Scott & White partners with HealthMark Group for online medical record request submissions.
For paper requests, Baylor Scott & White provides Authorization for Release of Information forms. Make sure the form is complete, signed and specific, because incomplete records requests can slow everything down.
Check MyBSWHealth first
Look for available lab results, visit summaries, appointment records and parts of your medical history in the patient portal.
Use the official online request route
If you need copies not available in the portal, follow Baylor Scott & White’s official medical-record request page and HealthMark instructions.
Be specific about the record
Include the facility, date range, doctor, department and record type such as discharge summary, imaging report, lab result or operative note.
Keep billing documents separate
Medical records and billing statements are not always handled by the same team. Use billing resources for itemized bills or payment questions.
How Do Baylor Scott & White Billing and Bill Pay Work?
Baylor Scott & White offers multiple bill payment options, including online, phone, mail and in-person payment at the facility where services were received. The system also supports guest payment and MyBSWHealth account payment options.
Hospital bills can include facility charges, physician charges, lab or imaging charges, insurance adjustments and separate statements. That is normal for hospital care, but it can feel confusing if you expected one single bill.
Use Baylor Scott & White’s official pay-your-bill page or MyBSWHealth for account-based billing tools.
Baylor Scott & White lists a guest payment option for one-time bill payment without registering.
Financial assistance and interest-free payment plans may be available for eligible patients.
Ask whether your balance is a hospital bill, physician bill, itemized statement, insurance balance or payment-plan issue.
What Should Patients Bring to Baylor University Medical Center?
Bring the documents that help staff identify you, verify coverage and understand your medical history. A hospital visit goes smoother when you are not trying to remember medication names at the front desk.
If you are visiting a patient, confirm the current hospital visitor guidance and the exact unit or building before arriving. Large hospital campuses can be confusing, especially on a first visit.
Photo ID, insurance card, medication list, allergies, emergency contact, pharmacy details and MyBSWHealth account access.
Referral, prior authorization, test results, imaging reports, outside records and specialist instructions.
Facility name, date of service, record type, provider name and where the record should be sent.
Patient room or unit if available, parking plan, phone charger, ID if required and current visiting instructions.
What Services Does Baylor University Medical Center Offer?
Baylor University Medical Center is a large academic medical center offering many specialty services. The official location page lists service areas such as emergency care, cancer care, heart and vascular, transplant, women’s health, imaging, neuroscience, orthopedics, surgery, digestive diseases, kidney disease and more.
The hospital began in 1903 as the 25-bed Texas Baptist Memorial Sanitarium and has grown into a major Baylor Scott & White Health flagship hospital in North Texas.
24-hour hospital access, emergency care, inpatient medicine, critical care, imaging and diagnostic support.
Cancer care, heart and vascular, transplant services, neurosciences, orthopedics, digestive diseases and surgery.
Women’s health, labor and delivery, breast imaging, wellness and related support services.
Billing, medical records, pharmacy support, patient tools, financial assistance and MyBSWHealth access.
Is Baylor Medical Center the Same as Baylor University or Baylor College of Medicine?
No. These names are often confused, but they are different organizations and locations. The title here refers to Baylor University Medical Center in Dallas, part of Baylor Scott & White Health.
Baylor University is a university in Waco, while Baylor College of Medicine is a separate medical school and healthcare organization in Houston. If you call the wrong “Baylor,” you may get a polite transfer — or a completely wrong answer.
Baylor University Medical Center
Location: Dallas, Texas.
System: Baylor Scott & White Health.
Phone: 214.820.0111.
Baylor University / Baylor College of Medicine
Baylor University: Waco university.
Baylor College of Medicine: Houston-based medical education and care organization.
Tip: Match the city before calling.
Baylor University Medical Center Pros and Cautions
The biggest advantage is that Baylor University Medical Center is a large Dallas hospital with 24-hour access, many specialty services and MyBSWHealth digital tools. The main caution is that large hospitals come with complex buildings, departments, billing and appointment routes.
Open 24 hours for hospital access and emergency needs.
MyBSWHealth portal for appointments, results, messages, bills and records.
Large specialty footprint with major service lines listed by Baylor Scott & White.
Doctor search help through online Find Care tools and 1.844.BSW.DOCS.
Billing may be complex because hospital, physician and insurance charges can differ.
Doctor offices may be off-campus, so confirm the exact appointment address.
Portal messages are not emergency care; call 911 for life-threatening symptoms.
Baylor names are easy to confuse, especially Dallas, Waco and Houston locations.
Official Baylor University Medical Center Links
Use Baylor Scott & White’s official pages for final decisions. Third-party listings can be helpful for discovery, but official pages are safer for phone numbers, doctors, patient portal access, billing, records and directions.
Hospital Page
Main Baylor Scott & White page for Baylor University Medical Center in Dallas.
Open Hospital PageMyBSWHealth
Use for appointments, results, messages, prescriptions, bills and available records.
Open MyBSWHealthFind Care
Search Baylor Scott & White doctors, specialties, locations and appointment options.
Find DoctorsPay Your Bill
Use for bill payment, statements, payment options and financial assistance guidance.
Pay BillMedical Records
Use for MyBSWHealth records access, HealthMark requests and authorization forms.
Request RecordsBaylor University Medical Center Map and Directions
The hospital address is 3500 Gaston Ave, Dallas, TX 75246. Use the map for general orientation, but check your appointment confirmation for the exact building, entrance, parking area and department.
Map Search: Baylor University Medical Center Dallas
Baylor University Medical Center FAQs
What is Baylor University Medical Center phone number?
The main operator number is 214.820.0111. Baylor Scott & White says the operator can help connect callers with the person or department they need.
Where is Baylor University Medical Center located?
Baylor University Medical Center is located at 3500 Gaston Ave, Dallas, TX 75246.
Does Baylor University Medical Center use MyChart?
The official Baylor Scott & White patient portal is MyBSWHealth. Many people search “Baylor MyChart,” but MyBSWHealth is the correct portal route for Baylor Scott & White patients.
How do I find doctors at Baylor University Medical Center?
Use the official Baylor Scott & White doctor search or call 1.844.BSW.DOCS, also written as 1.844.279.3627, for physician-finding help.
Is Baylor University Medical Center open 24 hours?
Yes. The official location page lists Baylor University Medical Center as open 24 hours. Call 911 for life-threatening emergencies.
How do I request Baylor medical records?
Start with MyBSWHealth. If the records are not available there, use Baylor Scott & White’s official medical-record request page, HealthMark online request option or authorization forms.
Can I pay a Baylor Scott & White bill online?
Yes. Baylor Scott & White offers online bill payment, guest payment, MyBSWHealth payment tools and other payment routes such as phone, mail and in-person options.
Is Baylor University Medical Center the same as Baylor University?
No. Baylor University Medical Center is a Dallas hospital in Baylor Scott & White Health. Baylor University is a university in Waco, Texas.
Medical and Editorial Disclaimer
This page is an independent informational guide and is not the official website of Baylor University Medical Center, Baylor Scott & White Health, MyBSWHealth, Baylor University, Baylor College of Medicine or any insurer. It is not medical advice, diagnosis, treatment advice, legal advice or billing advice. Phone numbers, services, doctor availability, billing routes, insurance participation, portal features and record-request processes can change. Always verify final details with Baylor Scott & White Health or the appropriate official source. In a life-threatening emergency, call 911.
Best Way to Use Baylor University Medical Center in 2026
The fastest route is simple: use 214.820.0111 for the hospital operator, use MyBSWHealth for portal access, use Baylor Scott & White’s doctor search or 1.844.BSW.DOCS for physician help, and use the official billing or medical-record pages for payment and records tasks.
For urgent or life-threatening symptoms, do not wait for an online message or routine appointment. Call 911. For scheduled care, confirm the exact building, insurance status, appointment type and documents needed before visiting the Dallas campus at 3500 Gaston Ave.