A practical Stanford Medical Center guide for patients and visitors who need the MyHealth portal, doctors and appointment phone numbers, ER directions, medical records, parking, visitor hours, billing help, and official Stanford Health Care links without digging through multiple pages.
Do not wait for a portal reply, online form, routine clinic call, or directory page if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious injury, sudden confusion, seizure, or any rapidly worsening emergency.
Quick Answer: Most-Needed Stanford Medical Center Details
500 Pasteur Drive
Stanford, CA 94305
Palo Alto, CA 94304
What to Do First Before You Go to Stanford Medical Center
Stanford Medical Center usually refers to Stanford Health Care’s main Stanford Hospital campus, including Stanford Hospital at 500 Pasteur Drive and the nearby 300 Pasteur Drive hospital building. The campus is large, and many patients are not simply “going to Stanford” in one building. You may be going to the main hospital, adult emergency department, pediatric emergency department, a specialty clinic, imaging location, surgery check-in desk, inpatient unit, cancer center, neuroscience clinic, or a doctor’s office in a nearby building.
Use your MyHealth appointment details first. Confirm the exact building, entrance, garage, check-in desk, and arrival time. For appointment help, Stanford lists doctor/provider support at 650-498-3333 and referral support at 650-723-5462.
The adult emergency department is listed at 1199 Welch Road in Palo Alto, and pediatric emergency care is listed at 900 Quarry Road Extension. For severe symptoms, call 911 instead of trying to self-navigate.
Stanford says patients can request records through MyHealth online under My Medical Records > Request Records. You can also call Medical Records at 650-723-5721 for help.
Stanford’s billing office lists 1-800-549-3720 for physician and hospital statements. Financial assistance may be available, and patients can apply online through MyHealth.
MyHealth at Stanford: Portal Login, Test Results, Messages & Bill Pay
Stanford Health Care uses MyHealth as its patient portal. For many patients, this is the most important online tool because it connects appointment details, secure messages, test results, prescription renewals, billing, and parts of the medical record in one place. If you already have a Stanford Health Care doctor or recently visited the hospital, MyHealth is usually the best place to review after-visit instructions, see upcoming appointment information, prepare for a visit, and manage non-urgent communication.
Use MyHealth for these common tasks
- Before a visit: check appointment details, prepare for hospital check-in, and review care-team instructions.
- After a visit: view test results, visit summaries, medication lists, and instructions released to the portal.
- Between visits: message your clinic, renew prescriptions, request or manage appointments, and update basic information.
- For bills: Stanford says patients can pay bills through MyHealth, including signing in or using available billing tools.
- For records: Stanford says records can be requested online by logging into MyHealth and using My Medical Records > Request Records.
🔐 MyHealth safety tip
Always open MyHealth from Stanford Health Care’s official website or the official app. If you receive a billing or portal message that feels suspicious, do not click unknown links. Open MyHealth manually and check messages from inside your account.
Stanford Doctors, Providers & Appointment Phone Numbers
Stanford Health Care has many specialty departments, clinics, and providers, so the best “doctor phone number” depends on whether you are a new patient, returning patient, referral patient, or someone trying to reach a specific clinic. Stanford’s official contact page lists the hospital operator at 650-723-4000, appointment information at 650-723-5462, and a physician/provider connection option at 650-498-3333. If you already have an appointment, the most accurate clinic number is usually on your MyHealth appointment details, referral letter, text reminder, or printed instructions.
Use Stanford’s official doctor/provider search or call 650-498-3333. Some specialties may require referral information, prior records, imaging, or insurance authorization before scheduling.
Use MyHealth first when possible. It can show appointment details, messages, refill options, test results, and follow-up instructions tied to your existing care team.
Stanford Health Care lists primary care, express care, and same-day options separately. These may be better than the ER for stable, non-life-threatening symptoms.
Before requesting a second opinion, gather imaging reports, pathology reports, lab results, visit notes, medication lists, and prior treatment summaries.
💡 Appointment preparation tip
For specialty care, bring or upload the reason for referral, prior test results, insurance card, medication list, allergies, and any imaging discs or outside records. Missing records can turn a high-value specialist visit into a “we need more information first” visit.
Stanford Emergency Room: Adult ER, Pediatric ER & Triage Reality
Stanford Health Care lists the Marc and Laura Andreessen Adult Emergency Department at 1199 Welch Road, Palo Alto, CA 94304, and the pediatric emergency department at 900 Quarry Road Extension, Palo Alto, CA 94304. The official emergency department page also says Stanford provides world-class emergency care, with adult and pediatric emergency departments in Palo Alto and a Tri-Valley emergency department in Pleasanton.
The practical point for patients is triage. Emergency departments do not work like a normal line. A patient with stroke symptoms, trauma, chest pain, severe breathing trouble, sepsis signs, uncontrolled bleeding, or a dangerous allergic reaction may be moved ahead immediately. A person with a stable sprain, mild fever, minor cut, or routine infection may wait longer because critical patients must be treated first.
Chest pain, stroke symptoms, serious head injury, severe breathing trouble, major trauma, uncontrolled bleeding, seizure, sudden confusion, severe abdominal pain, serious burns, or symptoms that may threaten life, limb, eyesight, or long-term health.
Stable minor illness, simple rash, mild flu symptoms, ear pain, mild sprain, routine infection, urinary symptoms, or small cuts that are not severe and not rapidly worsening.
What to bring to the ER
- Photo ID and insurance card, if available.
- Current medication list with exact doses, allergies, and pharmacy name.
- Recent discharge papers, specialist notes, imaging reports, or test results if relevant.
- Emergency contact information and phone charger.
- Power-of-attorney, guardianship, caregiver, or proxy paperwork if you make decisions for another patient.
🚑 ER wait-time reality
An online or posted wait estimate, if available, does not predict your full visit time. Labs, imaging, specialist consults, observation, admission decisions, and transfer to a unit can add hours after the first triage step.
Stanford Medical Records: MyHealth Request, HIM Help & Release Process
Stanford Health Care says patients or legal representatives can obtain a copy of medical records or send copies to another person or facility. Stanford’s medical records page says patients can request records online by logging into MyHealth on the web and completing the form under My Medical Records > Request Records. Stanford’s contact page lists Medical Records at 650-723-5721.
Records request checklist
- Decide exactly what you need: ER note, discharge summary, operative note, lab results, imaging report, pathology report, clinic note, billing record, or a date range.
- Use MyHealth on the web if you are requesting through Stanford’s online medical records form.
- Use the patient’s full legal name, date of birth, phone number, treatment dates, and destination for the records.
- If another provider needs the records, ask whether that provider can request them directly through the correct medical records workflow.
- For imaging discs or image transfers, confirm whether radiology has a separate process before the appointment day.
📄 Records tip
Do not request “everything” unless you truly need the full chart. A targeted request is easier to process and easier for another doctor, insurer, attorney, school, or employer to review.
Stanford Medical Center Parking, Map & Arrival Tips
Stanford Health Care lists Stanford Hospital at 500 Pasteur Drive and Stanford Hospital at 300 Pasteur Drive as adjacent hospital buildings served by a single parking garage. Stanford’s parking map page for the 500 Pasteur hospital lists patient parking rates as: first hour free, $1 hourly, and $12 daily maximum, with emergency department validation available. Parking rates and rules can change, so always verify current rates before your visit.
Stanford Hospital at 500 Pasteur Drive, Stanford, CA 94305. If you are unsure of your destination, Stanford says to call 650-723-4000 for assistance.
Marc and Laura Andreessen Adult Emergency Department, 1199 Welch Road, Palo Alto, CA 94304. For life-threatening symptoms, call 911.
Marc and Laura Andreessen Pediatric Emergency Department, 900 Quarry Road Extension, Palo Alto, CA 94304.
Enter the garage or department address into your map app, not only “Stanford.” Take a photo of your garage level, row, elevator area, and walking route.
🅿️ Arrival timing tip
For a first-time Stanford visit, do not arrive only five minutes early. Allow time for Palo Alto traffic, garage entry, walking distance, elevators, security or check-in questions, insurance verification, and finding the correct desk.
Stanford Visiting Hours, Dining & Guest Services
Stanford Health Care’s visiting-hours page says most units have visiting hours from 8 a.m. to 8 p.m., with exceptions depending on patient needs and treatment schedules. To confirm visiting hours for a specific patient, Stanford says to call 650-723-4000 and have the patient’s full name available. Visitor rules may also vary in shared rooms, specialty units, ICU areas, transplant/cancer areas, pediatric areas, and during infection-control situations.
Confirm the room, unit, visitor limit, current policy, and whether the patient can receive visitors. Do not assume every unit has the same rules.
Stay home with fever, cough, vomiting, diarrhea, flu-like symptoms, or any contagious illness. High-risk hospital patients can be harmed by routine infections.
Flowers, plants, latex balloons, outside food, strong fragrances, and large gifts may be restricted in some units. Ask the nurse’s station first.
Stanford lists Guest Services as available 24/7, with support for patients and families. The contact page lists Guest Services at 650-498-3333.
Dining and patient meals
Stanford’s dining information says inpatients can order from the “At Your Request” room-service dining program from 6 a.m. until 9 p.m., with menu choices guided by the patient’s prescribed diet. For family members and visitors, campus food options and coffee/food services can vary by building, day, and time, so check official dining information or ask Guest Services after arrival.
Stanford Billing, Insurance, Price Estimates & Financial Assistance
Stanford Health Care’s billing page says patients can pay bills online through MyHealth and lists the Patient Billing Customer Service Office at 1-800-549-3720, Monday through Friday, 9 a.m. to 5 p.m., with daily lunch closure from 11:30 a.m. to 12:30 p.m. Stanford also provides information about payment plans, financial assistance, price transparency, and protections against surprise medical bills.
Before paying a large hospital bill
- Confirm whether your insurance has processed the claim.
- Check whether the bill is a hospital facility bill, physician bill, lab bill, imaging bill, anesthesia bill, or another professional charge.
- Ask for an itemized bill if the amount is unclear.
- Ask whether you qualify for Stanford financial assistance or a payment plan.
- Use official Stanford billing pages or MyHealth, not third-party payment links.
💡 Financial assistance tip
Stanford Health Care says patients can apply for financial assistance online through MyHealth and provides financial assistance resources in multiple languages. If you cannot pay the full balance, ask about help before the account becomes seriously overdue.
Official Stanford Medical Center Links
Use official Stanford Health Care resources for current information. Hospital policies, visitor rules, portal tools, phone routing, parking details, billing instructions, and records processes can change.
Frequently Asked Questions
What is the main phone number for Stanford Medical Center?
The Stanford Health Care hospital operator number is 650-723-4000. Stanford also lists appointment information at 650-723-5462, doctor/provider support at 650-498-3333, emergency services at 650-723-5111, billing at 1-800-549-3720, and medical records at 650-723-5721.
Where is Stanford Hospital located?
Stanford Hospital at 500 Pasteur Drive is located at 500 Pasteur Drive, Stanford, CA 94305. The Stanford Hospital complex also includes 300 Pasteur Drive nearby, and the adult emergency department is listed separately at 1199 Welch Road, Palo Alto, CA 94304.
What patient portal does Stanford use?
Stanford Health Care uses MyHealth. Patients can use MyHealth to make appointments, message doctors, view test results, renew prescriptions, pay medical bills, and request medical records online when available.
How do I find Stanford doctors?
Use Stanford Health Care’s official doctor/provider search or call the appropriate appointment line. Stanford lists 650-498-3333 for connecting with a doctor or provider and 650-723-5462 for appointment information and referrals.
Where is the Stanford adult emergency department?
The Marc and Laura Andreessen Adult Emergency Department is listed at 1199 Welch Road, Palo Alto, CA 94304. The emergency services phone number listed by Stanford is 650-723-5111. For life-threatening symptoms, call 911.
Where is the Stanford pediatric emergency department?
The Marc and Laura Andreessen Pediatric Emergency Department is listed at 900 Quarry Road Extension, Palo Alto, CA 94304. It is separate from the adult emergency department and is designed for pediatric emergency care.
How do I request Stanford medical records?
Stanford says patients can request records online through MyHealth on the web by going to My Medical Records > Request Records. Stanford’s contact page lists Medical Records at 650-723-5721.
What are Stanford Hospital visiting hours?
Stanford’s visiting-hours page says most units have visiting hours from 8 a.m. to 8 p.m., with exceptions depending on patient needs and treatment schedules. Call 650-723-4000 to confirm visiting hours for a specific patient.
Can I bring flowers, food, or balloons to a Stanford patient?
Ask the unit first. Some units may restrict flowers, plants, latex balloons, outside food, or strong fragrances because of infection-control, allergy, diet, surgery, ICU, cancer-care, transplant, or pediatric safety rules.
Who do I call for Stanford billing questions?
Stanford Health Care lists the Patient Billing Customer Service Office at 1-800-549-3720. The billing page says the office is open Monday through Friday, 9 a.m. to 5 p.m., and closed daily for lunch from 11:30 a.m. to 12:30 p.m.