A practical patient guide for Intermountain Medical Center in Murray, Utah, including the MyChart-powered patient portal, doctor search, main phone number, emergency department directions, visitor rules, medical records, billing help, parking, and official links.
Quick Answer: Most-Needed Intermountain Medical Center Details
Murray, UT 84107
📍 Main Campus & ER Navigation
Intermountain Medical Center
5121 South Cottonwood Street
Murray, UT 84107
ER: Building 9, Simmons Trauma Center, east-side entrance.
📞 Key Contacts
Main: 801-507-7000
Emergency Services: 801-507-6600
MyChart Support: 855-275-2517
Medical Records UT/ID: 385-533-0440
👨⚕️ Doctors & Appointments
Use Intermountain’s official doctor search to find providers by specialty, location, appointment availability, virtual care options, and hospital affiliation.
🅿️ Parking & Shuttle
Older campus maps list free valet on weekdays and a campus shuttle. Always confirm current parking, shuttle, and entrance details before your visit.
What to Do First Before You Go
Intermountain Medical Center is a major hospital campus in Murray, Utah, used by patients across the Salt Lake Valley and the wider Intermountain Health region. People may arrive here for emergency services, trauma care, stroke care, cardiology, surgery, hospital admission, imaging, specialist appointments, family medicine, internal medicine, newborn and women’s services, or follow-up after a hospital stay. Because this is a large campus with multiple buildings, the most useful first step is to confirm exactly where you are going before you drive.
Call 911 for life-threatening symptoms. If you are driving to emergency services, Intermountain lists the ER at Building 9, Simmons Trauma Center, with entrance on the east side.
Check your Intermountain Health app, appointment reminder, referral paperwork, or clinic instructions. Confirm the building, suite, parking area, arrival time, and whether check-in is needed before arrival.
Use Intermountain’s official Find a Doctor tool instead of relying on random directory pages. Search by specialty, name, location, language, virtual care, and availability.
Use the official medical records and billing pages. Records requests may need an authorization form, and bills may come from more than one provider, lab, or facility.
Intermountain Medical Center MyChart Portal Login
Intermountain Health now uses the Intermountain Health app powered by MyChart for patients in Utah, Idaho, and Nevada. For Intermountain Medical Center patients, this portal is one of the most practical tools to use before and after a visit. It can help you view results and visit notes, schedule appointments or join a virtual visit, send a message to your provider, manage prescriptions and billing, and set notification preferences.
What you can do in MyChart
- Before your visit: check appointment details, prepare for a virtual visit if offered, review reminders, and update key profile details.
- After your visit: review results, visit notes, medications, follow-up instructions, and care summaries when released to your account.
- Between visits: message a provider for non-urgent questions, manage prescriptions, and track reminders.
- For billing: Intermountain says patients can manage billing in the app, but some services may still bill through systems not fully integrated into the portal.
- For caregivers: Intermountain supports proxy access and record-sharing tools through MyChart when the correct access is granted.
🔐 MyChart setup tip
Intermountain says old usernames and passwords from previous Intermountain apps will not work with the newer MyChart-powered experience. If you used an older portal before, plan to create a new MyChart account or follow the activation steps Intermountain provides.
For teenagers ages 13–17, Intermountain notes that additional identity-verification steps are required because of federal privacy laws. Verification may happen in clinic with an activation link or by phone through the MyChart support line. If you are a parent or caregiver, do not assume you will automatically see all teen records. Privacy rules may limit access depending on the patient’s age and record type.
Intermountain Medical Center Doctors, Specialists & Appointment Search
If your main goal is to find an Intermountain Medical Center doctor, the safest route is Intermountain’s official provider search. It allows patients to search doctors and advanced practice providers by specialty, location, hospital affiliation, appointment options, and care type. This matters because a provider may be affiliated with Intermountain Medical Center but see clinic patients at a different building, another nearby clinic, or through virtual primary care.
How to search without wasting time
- Start with the official Intermountain “Find a Doctor” tool.
- Search by condition or specialty, such as cardiology, internal medicine, family medicine, neurology, stroke, surgery, orthopedics, oncology, gastroenterology, or women’s health.
- Filter by location near Murray, Utah, or by Intermountain Medical Center affiliation if shown.
- Check whether the provider is accepting new patients or only seeing existing patients.
- Confirm whether the appointment is in person, virtual, urgent, routine, or referral-only.
- Call the clinic if you need insurance confirmation, referral requirements, procedure scheduling, or pre-visit instructions.
Use family medicine or internal medicine search. If no appointment is available soon, check nearby Intermountain clinics and virtual primary care options.
Search by specialty first, then confirm whether a referral is required. Some hospital-based specialists may not schedule directly without referral records.
Use your discharge paperwork and MyChart instructions first. The hospital may direct you to a specific clinic or provider team.
Prepare records, imaging reports, medication list, prior diagnosis, and insurance details before calling. Some offices need records before scheduling.
👨⚕️ Doctor-search tip
Do not choose a doctor only because the name appears near the hospital. Confirm the actual practice location, hospital affiliation, new-patient availability, accepted insurance, and whether the office handles your condition. This is especially important for neurology, cardiology, surgery, and hospital medicine.
Intermountain Medical Center Emergency Room & Triage Reality
Intermountain Medical Center offers 24/7 emergency services and lists Intermountain Medical Center Emergency Services at 5121 South Cottonwood Street in Murray. Intermountain also states that emergency services prioritize prompt critical care with a goal to see patients within 30 minutes upon arrival. This goal is helpful to know, but emergency departments still use clinical triage. A patient with possible stroke, trauma, chest pain, severe breathing trouble, major bleeding, or sudden neurological symptoms may be treated ahead of someone who arrived earlier with a less dangerous problem.
Chest pain, stroke symptoms, severe shortness of breath, major trauma, seizure, serious head injury, heavy bleeding, sudden weakness, severe abdominal pain, suicidal crisis, or a rapidly worsening condition.
Mild flu symptoms, simple ear pain, minor cuts, mild sprains, stable rashes, routine urinary symptoms, or other non-life-threatening problems when symptoms are not severe.
What to bring to the ER
- Photo ID and insurance card if available.
- Current medication list with doses, allergies, and pharmacy name.
- Recent discharge papers, test results, imaging reports, or specialist notes if relevant.
- Phone charger and emergency contact information.
- Power-of-attorney, guardianship, caregiver, or proxy paperwork if you manage care for someone else.
💡 ER wait-time reality
Even when the first clinical review is quick, the full visit can take longer if you need lab work, imaging, specialist consultation, observation, admission, transfer, or discharge planning. If your condition is stable and non-emergency, an affiliated walk-in care option may save time and reduce out-of-pocket cost.
Medical Records, Proxy Access & Release Forms
If you need Intermountain Medical Center records, start with Intermountain’s official medical records page. For records not available in MyChart, Intermountain says patients can request records by mail, fax, email authorization form, or in-person facility visit. For Utah and Idaho records, Intermountain lists Release of Information at PO Box 571069, Murray, UT 84157, fax 385-215-7047, and a records email option. Questions for Utah and Idaho release of records may be directed to 385-533-0440.
Records request checklist
- Check MyChart first for visit notes, results, appointments, medication history, and downloadable records.
- If the record is not in MyChart, download the official patient request or authorization form from Intermountain.
- Use the patient’s full legal name, date of birth, phone number, visit dates, and exact record type needed.
- Specify whether you need the discharge summary, ER note, operative note, imaging report, lab results, billing record, or full chart.
- Send the form using Intermountain’s Utah/Idaho mail, fax, email, or facility-delivery options.
- For another doctor, ask whether the provider can request records directly through the electronic record system.
📄 Faster records tip
A very broad request like “send everything” may be slower and harder to use. If you are seeing a cardiologist, neurologist, surgeon, or second-opinion specialist, ask that office exactly which records they need before submitting the request.
Intermountain also explains that patients can share records through MyChart by signing in, going to Menu, choosing Sharing, and using Share My Record to download, print, or send records electronically. This can be faster for routine care coordination, but legal, insurance, third-party, or full-chart requests may still require a formal authorization process.
Parking, Valet, Shuttle & Map for Intermountain Medical Center
Intermountain Medical Center is a multi-building campus, so parking depends on your destination. The most important rule is simple: use your appointment instructions first. If your visit is in a clinic tower, outpatient center, emergency services, surgical area, women’s and newborn building, or specialty institute, the closest lot or entrance may be different.
Practical arrival tips
- Use the specific clinic or building address from your appointment reminder when available.
- For emergency services, Intermountain lists Building 9, Simmons Trauma Center, enter on the east side.
- Take a photo of your parking area, building number, and entrance before walking away from your car.
- Leave extra time for I-15/I-215 traffic, campus turns, parking, walking, elevators, and registration.
- If mobility is limited, call ahead and ask about the best drop-off point, wheelchair access, shuttle help, and valet availability.
🅿️ Valet and shuttle note
Intermountain campus maps have listed free weekday valet parking and free shuttle service between TRAX, parking areas, and the hospital. Because campus services can change, verify current valet hours, shuttle availability, and the correct entrance before you go.
Visiting Hours, ICU Rules, Dining & Patient Support
Intermountain’s general visitor guidance lists hospital visitation hours from 7 a.m. to 9 p.m., with clinic settings during business hours. The maximum number of visitors at the bedside is determined by the care team, and some units or clinics may have more or less restrictive policies because of room size, vulnerable patients, infection-control needs, or clinical condition.
Confirm the patient’s room, unit, visitor rules, and whether the patient is ready for visitors. Do not assume every unit follows the same rule.
Do not visit if you have fever, vomiting, diarrhea, cough, flu-like symptoms, rash, or a contagious illness. Vulnerable patients may be at higher risk.
Ask before bringing flowers, plants, latex balloons, outside food, strong fragrances, or large gifts. Some units may restrict them.
Rules may be stricter for ICU, surgical recovery, newborn, oncology, transplant, or infection-control areas. The care team can limit visitors for patient safety.
Food, overnight waiting, and support
Dining and amenities can vary by building and time of day. Families staying through surgery, trauma care, or an unexpected admission should ask the information desk or unit staff about current cafeteria options, coffee, vending, waiting rooms, overnight visitor rules, spiritual support, and nearby rest areas. If you are staying for many hours, bring a charger, medication for yourself, a water bottle if allowed, and a simple notebook for care-team updates.
👪 Family communication tip
Choose one family spokesperson for updates when possible. This reduces repeated calls to the nurse’s station and helps the care team communicate clearly. Write down medication changes, discharge instructions, follow-up appointments, and warning symptoms before leaving.
Billing, Insurance, Price Estimates & Financial Assistance
Intermountain’s billing page explains that bills can come from many different providers, labs, or facilities. That is important for patients because a hospital visit may create more than one statement. You might see a facility charge, professional provider bill, imaging bill, lab charge, anesthesia bill, emergency physician charge, or a bill for services not fully integrated into the patient portal.
Billing contacts and estimate help
- Utah and Idaho billing / financial assistance: 866-415-6556.
- Hospital cost estimate specialist: 855-442-8601.
- Online bill pay: Intermountain lets patients search outstanding bills by name or account number, then log in to pay online.
- Older bills: Intermountain notes that Utah, Idaho, or Nevada bills for services before September 6, 2025 may not appear in the newer patient portal.
Ask for an estimate and have your procedure name or CPT code plus insurance details ready. Then confirm expected cost with your insurer.
Check whether insurance processed the claim, whether the amount is facility or professional billing, and whether financial assistance applies.
Call financial assistance early. Do not wait until the balance is overdue or sent to collections.
Request an itemized statement and compare it with your insurance explanation of benefits before making a large payment.
Official Intermountain Medical Center Links
Use official Intermountain resources for the latest details. Hospital policies, parking, portal access, doctor availability, visitor guidance, records procedures, and billing rules can change.
Frequently Asked Questions About Intermountain Medical Center
What is the phone number for Intermountain Medical Center?
The main phone number listed for Intermountain Medical Center is 801-507-7000. Emergency Services are listed at 801-507-6600. For Utah and Idaho billing support, Intermountain lists 866-415-6556.
Where is Intermountain Medical Center located?
Intermountain Medical Center is located at 5121 South Cottonwood Street, Murray, UT 84107. The emergency services location is also listed at this address, with Building 9, Simmons Trauma Center, entering on the east side.
Does Intermountain Medical Center use MyChart?
Yes. Intermountain Health uses the Intermountain Health app powered by MyChart. Patients can view results and visit notes, schedule appointments or virtual visits, message providers, manage prescriptions and billing, and set reminder preferences.
How do I find doctors at Intermountain Medical Center?
Use Intermountain’s official Find a Doctor tool. Search by specialty, location, availability, provider name, virtual care options, and hospital affiliation. Always confirm the actual clinic location before your appointment.
What is the MyChart support number for Intermountain?
Intermountain lists MyChart technical support at 855-275-2517. For teens ages 13–17 who need identity verification and an activation link, Intermountain also lists phone verification through the MyChart support process.
How do I request medical records from Intermountain Medical Center?
Check MyChart first. For records not available in MyChart, use Intermountain’s official medical records request form. For Utah and Idaho release-of-information questions, Intermountain lists 385-533-0440, fax 385-215-7047, and a Utah/Idaho Release of Information mailing address in Murray.
What are the visitor hours at Intermountain hospitals?
Intermountain’s general guidance lists hospital visitation hours from 7 a.m. to 9 p.m., but bedside visitor limits and unit-specific restrictions may vary based on care-team discretion, room size, vulnerable patients, and infection-control needs.
Can I bring flowers, food, or balloons to a patient?
Ask the unit first. Some areas may restrict flowers, plants, latex balloons, outside food, or large gifts because of patient safety, allergies, infection control, or room limitations.
Where do I go for the emergency room?
Intermountain lists Intermountain Medical Center Emergency Services at 5121 South Cottonwood Street in Murray, with Building 9, Simmons Trauma Center, enter on the east side. For life-threatening symptoms, call 911.
Who do I call for Intermountain billing questions?
For Utah and Idaho billing and financial assistance, Intermountain lists 866-415-6556. For procedure estimates, Intermountain Medical Center’s price transparency page lists a hospital cost estimate specialist at 855-442-8601.
🔗 Related Utah Medical Center Links
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