A practical guide for patients and visitors who need St. David’s Round Rock Medical Center’s MyHealthONE portal, emergency room details, phone numbers, doctors, medical records, billing help, visiting hours, and arrival tips.
Do not wait for a portal reply, website answer, or routine clinic callback if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious injury, sudden confusion, or any rapidly worsening emergency.
Quick Answer: Most-Needed St. David’s Round Rock Details
Round Rock, TX 78681
Confirm unit rules first
What to Do First Before Going to St. David’s Round Rock Medical Center
St. David’s Round Rock Medical Center is a major St. David’s HealthCare hospital in Round Rock, Texas. The official hospital page describes it as a 209-bed facility and Level II Trauma Center with 24/7 emergency services and specialty care across cardiac, trauma, neurosurgery, advanced stroke care, cancer care, orthopedics, robotics, NICU, women’s programs, and inpatient rehabilitation.
For patients, the most useful first step is to separate your need into one of four paths: emergency care, scheduled care, medical records, or billing. Emergency symptoms should go through 911 or the emergency department. Scheduled services should use central scheduling, the doctor’s office, or MyHealthONE when available. Records requests should go through the Medical Records department. Bills and estimates should go through billing or St. David’s patient financial resources.
Call 911 or go to the ER for chest pain, stroke symptoms, serious injury, severe breathing trouble, major bleeding, sudden confusion, seizure, or symptoms that could threaten life, limb, eyesight, or long-term health.
Use central scheduling at 512-341-6414, your doctor’s office, or the instructions on your referral. Bring insurance details, physician name, emergency contact, and procedure date if registering online.
Use the official physician directory or St. David’s physician referral line. Match the provider to the specialty, location, insurance network, and reason for visit before scheduling.
Medical Records and Billing are separate. Use 512-341-6420 for records and 866-391-2017 for billing questions listed in the official phone directory.
MyHealthONE: St. David’s Round Rock Patient Portal
St. David’s HealthCare uses MyHealthONE as its secure patient portal. The portal is designed to help patients manage hospital-related healthcare information from a computer, tablet, or smartphone. St. David’s describes MyHealthONE as a way to view health records such as lab results, physician notes, imaging reports, post-visit summaries, discharge instructions, follow-up appointment options, bill payment tools, and record-sharing features.
Use MyHealthONE for these common tasks
- After an ER visit: review discharge instructions, follow-up guidance, and available visit summaries.
- After a test or procedure: view available lab results, physician notes, imaging reports, and related records when released.
- For follow-up care: schedule or manage follow-up appointments where the portal supports it.
- For bills: access payment tools and hospital billing information through the portal when available.
- For sharing records: share health records with a physician or caregiver when supported by the portal.
🔐 Portal safety tip
Use the official MyHealthONE website or app rather than searching random portal links. If a text or email asks you to log in, open MyHealthONE manually in your browser or app. This reduces the risk of fake login pages and protects medical and billing information.
Doctors, Physician Referral & Scheduling at St. David’s Round Rock
Patients often search for St. David’s Round Rock doctors when they need a cardiologist, neurologist, orthopedic surgeon, trauma follow-up, cancer specialist, women’s health provider, rehabilitation physician, or imaging-related appointment. The right path depends on whether the visit is new, follow-up, referred by another doctor, or part of a hospital discharge plan.
Useful official phone numbers
- Main number: 512-341-1000
- Central Scheduling: 512-341-6414
- Physician Referral: 855-790-3627
- Radiology: 512-341-6440
- Registration/Admissions: 512-341-5155
Appointment checklist
- Confirm whether your insurance requires a referral or prior authorization.
- Ask whether the appointment is at the main hospital, a clinic office, imaging center, or another St. David’s location.
- Bring your insurance card, photo ID, medication list, allergy list, and referral paperwork.
- For procedures, have emergency contact information, physician name, and date of procedure ready.
- Use online registration when available for surgical procedures, mammograms, diagnostic tests, and treatments.
👨⚕️ Doctor-search tip
If your hospital discharge papers tell you to follow up with a specialist, use the exact specialty and diagnosis listed on the paperwork. Saying “I need the doctor they told me about after my ER visit” is less effective than saying “I need follow-up for chest pain, stroke symptoms, orthopedic injury, wound care, neurosurgery, maternity, or rehab.”
Emergency Room and Level II Trauma Care in Round Rock
St. David’s Round Rock Medical Center provides 24/7 emergency services and is described by St. David’s as a Level II Trauma Center. The hospital also lists specialty capabilities including advanced cardiac care, cancer care, neurosurgery, orthopedics, robotic services, inpatient rehabilitation, and trauma care. For patients in Round Rock and nearby Williamson County communities, the ER is intended for serious and potentially life-threatening conditions.
Emergency departments use triage. That means patients are evaluated based on clinical severity, not simply arrival order. A person with stroke symptoms, chest pain, major trauma, severe breathing trouble, uncontrolled bleeding, or sudden confusion may be taken back before someone who arrived earlier with a painful but stable condition. This can feel frustrating, but it is how emergency care prioritizes life-threatening risk.
Chest pain, stroke symptoms, major trauma, severe breathing trouble, uncontrolled bleeding, seizure, sudden confusion, severe abdominal pain, serious burns, poisoning, pregnancy emergency symptoms, or symptoms that may threaten life or long-term health.
Stable minor cuts, simple rashes, mild flu symptoms, ear pain, routine infections, mild sprains, medication questions, or non-severe symptoms that do not appear life-threatening.
What to bring to the ER
- Photo ID and insurance card, if available.
- Medication list with dose, frequency, and pharmacy name.
- Allergy list and recent discharge instructions if you were recently hospitalized.
- Emergency contact information.
- Caregiver, guardianship, or power-of-attorney documents if you manage care for someone else.
- Phone charger, glasses, hearing aids, mobility aids, and any essential medical device information.
🚑 ER wait-time reality
An online ER wait-time number, if displayed, is not a promise for the total visit length. A full ER visit may include triage, registration, room placement, labs, imaging, medication, specialist consultation, observation, transfer, admission, or discharge planning.
Parking, Arrival and Campus Navigation
St. David’s Round Rock Medical Center is located at 2400 Round Rock Ave in Round Rock, Texas. For most patients, the safest arrival plan is to use the hospital name and address in your map app, then follow signs for the emergency department, main entrance, registration, imaging, maternity, or the specialty department listed on your appointment instructions.
Because hospital parking and entrance details can change with construction, emergency traffic, staffing, or campus updates, do not rely on an old screenshot or a third-party listing. Use the official St. David’s location page, your appointment reminder, or the department phone number before visiting. If you are arriving for surgery, imaging, maternity, cardiac care, rehab, or an emergency visit, the best entrance may not be the same.
Practical arrival tips
- Use the official address: 2400 Round Rock Ave, Round Rock, TX 78681.
- Arrive early for scheduled services so you have time for parking, registration, elevator wait, paperwork, and clinic check-in.
- Take a photo of your parking area, entrance, and floor before leaving your vehicle.
- Ask admissions or the unit desk whether any parking validation or special visitor instruction applies.
- If mobility is limited, call the department before arrival and ask which entrance is closest.
Medical Records at St. David’s Round Rock Medical Center
St. David’s Round Rock Medical Center lists a Medical Records department phone number of 512-341-6420. The official medical records page also explains that MyHealthONE gives patients access to many common records from a computer, laptop, tablet, or smartphone, but some records may only be available through the hospital Medical Records office.
Records request checklist
- Start with MyHealthONE if you need common records such as post-visit summaries, lab results, physician notes, imaging reports, or discharge instructions.
- Call Medical Records at 512-341-6420 if the record is not available in the portal or if you need an official copy.
- Use the patient’s full legal name, date of birth, phone number, and treatment dates.
- Specify the exact records needed: ER note, discharge summary, operative report, imaging report, lab result, billing record, or date range.
- Ask where forms should be submitted and whether identity verification is required.
📄 Records tip
Do not ask for “everything” unless you truly need the full chart. A specific date range and record type is usually faster and more useful for a second-opinion doctor, insurance company, school, employer, or attorney.
Visiting Hours, Children, ICU Rules and Family Tips
St. David’s Round Rock Medical Center lists visiting hours from 5:00 a.m. to 8:00 p.m. The hospital also states that visitors under age 12 are allowed but must be accompanied by an adult at all times. Families should still confirm the patient’s unit rules before visiting because ICU, NICU, maternity, surgery, cancer care, rehab, and infection-control situations may have different restrictions.
Confirm the patient’s room, unit, visiting hours, parking area, and whether the patient can receive visitors at that time.
The hospital allows visitors under 12 when accompanied by an adult, but specific units may still limit young visitors for safety, infection control, or patient condition.
Stay home if you have fever, cough, vomiting, diarrhea, flu-like symptoms, rash, or a contagious illness. Hospital patients may be medically fragile.
Flowers, plants, latex balloons, outside food, strong fragrances, or large gifts may be restricted in certain units. Ask the nurse’s station first.
Family support tip
If you are helping with discharge, bring a notebook or use your phone notes app. Write down medication changes, follow-up appointments, wound care instructions, equipment needs, driving restrictions, diet instructions, and the name of the nurse or care coordinator who explained them.
Billing, Insurance, Estimates and Financial Questions
St. David’s Round Rock Medical Center’s phone directory lists Billing Information at 866-391-2017. The official payment information also warns that price estimate information is only an estimate and that the final bill may differ substantially because of unforeseen complications, additional tests or procedures, and non-hospital-related charges.
Before paying a large hospital bill
- Confirm whether your insurance has fully processed the claim.
- Ask whether the bill is a hospital facility bill, physician bill, lab bill, imaging bill, anesthesia bill, emergency physician bill, or another professional charge.
- Request an itemized statement if the balance is unclear.
- Ask about payment plans or financial assistance options before the account becomes overdue.
- Keep copies of statements, insurance explanations of benefits, payment receipts, and call reference details.
💡 Billing tip
Do not assume one hospital visit means one bill. ER physicians, radiology, anesthesia, pathology, surgeons, and other professional services may bill separately from the hospital facility. Call billing if a balance looks unexpected.
Official St. David’s Round Rock Medical Center Links
Use official St. David’s HealthCare resources for the latest details. Hospital policies, ER wait displays, portal features, visiting rules, billing information, phone routing, and campus instructions can change.
Frequently Asked Questions
What is the phone number for St. David’s Round Rock Medical Center?
The main phone number is 512-341-1000. The official phone directory also lists Emergency Department at 512-341-6428, Billing Information at 866-391-2017, Medical Records at 512-341-6420, Central Scheduling at 512-341-6414, and Physician Referral at 855-790-3627.
Where is St. David’s Round Rock Medical Center located?
St. David’s Round Rock Medical Center is located at 2400 Round Rock Ave, Round Rock, TX 78681. Use the exact department or appointment instructions because hospital campuses may have different entrances for ER, surgery, imaging, maternity, and outpatient services.
Does St. David’s Round Rock Medical Center use MyChart?
St. David’s HealthCare uses MyHealthONE as its secure patient portal. Patients can use it to view health records, lab results, physician notes, imaging reports, post-visit summaries, discharge instructions, follow-up appointment options, and bill payment tools.
Is St. David’s Round Rock Medical Center a trauma center?
Yes. St. David’s describes St. David’s Round Rock Medical Center as a Level II Trauma Center with 24/7 emergency services. For serious or life-threatening symptoms, call 911 immediately.
What are the visiting hours at St. David’s Round Rock Medical Center?
The hospital lists visiting hours from 5:00 a.m. to 8:00 p.m. Visitors under 12 are allowed but must be accompanied by an adult. Always confirm unit-specific rules before visiting ICU, NICU, maternity, surgery, rehab, or infection-control areas.
Can I bring flowers, food, or balloons to a patient?
Ask the patient’s unit first. Some units may restrict flowers, plants, latex balloons, outside food, strong fragrances, or large gifts because of infection-control, allergy, safety, or patient-condition rules.
How do I request medical records from St. David’s Round Rock Medical Center?
Start with MyHealthONE for common records available online. If the records are not available in the portal or you need an official hospital copy, call Medical Records at 512-341-6420 and ask about the required request process.
Who do I call for billing questions?
The official phone directory lists Billing Information at 866-391-2017. Before paying a large balance, ask whether insurance has processed the claim, whether an itemized statement is available, and whether payment options or financial resources apply.
What should I bring to the ER?
Bring photo ID, insurance card if available, current medication list, allergy list, pharmacy name, recent discharge instructions, emergency contact information, and caregiver documents if you manage care for another person.
Should I use the ER or urgent care?
Use the ER or call 911 for serious symptoms such as chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious injury, seizure, or sudden confusion. For stable minor issues, urgent care or a doctor’s office may be faster and less expensive.