Shannon Medical Center: MyChart, Doctors & Phone 2026

What to Do First Before You Go

Shannon Medical Center is a 24/7 hospital in San Angelo, Texas, located at 120 E. Harris Ave. The official Shannon location page says the medical center has served the community since 1932 and provides inpatient and emergency services for residents throughout San Angelo and surrounding West Texas counties.

The fastest way to avoid confusion is to match your reason for visiting with the correct Shannon resource. A patient coming for emergency care needs a different route than someone looking for a primary care doctor, requesting records, paying a bill, visiting ICU, or trying to access MyChart results. Use the quick cards above first, then confirm current details on the official Shannon website before you travel.

Doctors at Shannon Medical Center & Dr. Matchmaker

If your main search is “Shannon Medical Center doctors,” start with Shannon’s official provider directory rather than an outdated third-party doctor profile. Shannon’s provider directory includes doctors and advanced practice professionals by specialty, location and contact route. The same health system also offers Dr. Matchmaker, a service designed to help people find a primary care provider.

This matters because Shannon is not just one building. Shannon has hospital services, Shannon Clinic locations, urgent care sites, South Campus services, St. John’s Campus services and specialty offices across San Angelo. A patient may need a family doctor, hospitalist, surgeon, cardiologist, orthopedics specialist, urologist, pediatrician, OB/GYN, imaging provider, wound care team or urgent care location depending on the problem.

How to find the right Shannon doctor

• Primary care: use Dr. Matchmaker at 325-747-2343 or DrMatchmaker@shannonhealth.org if you need help finding a PCP.
• Specialty care: use the official provider directory and filter by specialty, location and contact information.
• After an ER visit: use your discharge paperwork first. It may list a specific follow-up specialty, timeframe and warning signs.
• Insurance check: verify your doctor and facility with your insurance plan before assuming coverage.
• Records transfer: bring or request records early if you are transferring from another health system.

Shannon MyChart: Login, Test Results, Appointments & Messages

Shannon MyChart is the main patient portal resource for many Shannon patients. Shannon says MyChart makes it convenient to access health records, schedule appointments, view important test results and communicate securely with your doctor’s office from a computer, tablet or smartphone.

Patients can sign up using an activation code provided during a visit or by selecting “Sign Up Now” through Shannon’s MyChart access. Shannon also notes that MyChart includes information for visits after October 7, 2017. If you are searching for older information, Shannon’s MyChart page points patients to older RelayHealth information separately.

Use Shannon MyChart for these practical tasks

• View available health records and important test results.
• Schedule or manage eligible appointments.
• Communicate securely with participating doctor’s offices.
• Use the MyChart mobile app from the App Store or Google Play.
• Access visit information after October 7, 2017, where available.
• Contact MyChart support if login or activation issues stop access.

Emergency Room, Level 3 Trauma Center & Urgent Care Reality

Shannon Medical Center’s official location page lists the Emergency Department, Level 3 Trauma Center, Stroke Center, ICU, advanced imaging and Shannon AirMed 1 among services at the hospital. This makes the downtown medical center an important emergency-care resource for San Angelo and surrounding West Texas communities.

Emergency departments use triage. That means patients are evaluated by clinical urgency, not by arrival order. A person with chest pain, stroke symptoms, serious trauma, severe breathing trouble, uncontrolled bleeding or a time-sensitive neurological problem may be taken back before a patient who arrived earlier with a less urgent condition. This system can feel slow if you are waiting, but it is designed to protect patients who may lose life, limb or brain function without rapid care.

Shannon urgent care phone options

• Shannon Clinic – North: 325-747-2271.
• Shannon Urgent Care – South: 325-747-2222.
• Shannon Urgent Care – West: 325-747-2226.
• Shannon Urgent Care – Jackson: 325-747-2321.

What to bring for an ER visit

• Photo ID and insurance card if available.
• Medication list with doses, allergies and pharmacy name.
• Recent discharge papers, lab results, imaging reports or specialist notes if relevant.
• Phone charger and emergency contact information.
• Power-of-attorney, caregiver, guardianship or proxy paperwork if you manage care for another person.

Visiting Hours, ICU Rules, Pediatrics & Cafeterias

Shannon’s official visiting-hours page says visiting times differ based on the unit. For ICU, Shannon lists visiting hours from 9 am to 9 pm. For Pediatrics, Shannon lists visiting hours from 5 am to 9 pm. These posted hours are useful, but they do not override unit-specific safety decisions, patient preference, infection control needs, procedures, shift change or the clinical condition of the patient.

Visitor rules that matter

• Do not visit if you have fever, vomiting, diarrhea, cough, flu symptoms or a contagious illness.
• Ask before bringing flowers, plants, latex balloons, food or young children to ICU or specialty units.
• Expect staff to ask visitors to step out during procedures, bedside care, rounds or patient rest.
• Keep visits calm and short if the patient is in pain, exhausted, confused or recovering from surgery.
• For long stays, confirm café hours before relying on food service late at night.

Map, Parking & Campus Arrival Tips

Shannon Medical Center’s downtown campus is located at 120 E. Harris Ave. in San Angelo. Shannon also provides official downloadable maps for hospital and clinic locations, including Shannon Medical Center – Downtown Campus, downtown hospital floors, South Campus and St. John’s Campus.

Arrival workflow

1. Use the exact address: 120 E. Harris Ave., San Angelo, TX 76903.
2. Check whether your appointment is at Shannon Medical Center, Shannon Clinic, Shannon South or another Shannon location.
3. For emergency symptoms, follow ER signs or call 911 rather than searching for a clinic entrance.
4. For scheduled services, bring ID, insurance, medication list and any pre-registration instructions.
5. Take a photo of where you parked and which entrance you used, especially if a family member will pick you up.

Medical Records at Shannon Medical Center

Shannon’s official Request Medical Records page says forms should be emailed to ROIRequests@shannonhealth.org along with a valid picture ID, or mailed to Shannon Health System, Attn: HIM/Release of Information, 3555 Knickerbocker Road, San Angelo, Texas 76904. Shannon lists the HIM/Release of Information phone as 325-747-5198.

The page also notes that the Medical Records department is located at Shannon Clinic Knickerbocker on the basement floor for pickup of requested medical or radiology records. This matters because patients sometimes go to the hospital front desk expecting immediate copies, but formal records requests usually require authorization, identity verification and processing.

Records request checklist

1. Use Shannon’s official Request Medical Records page.
2. Complete the correct release form and include a valid picture ID.
3. Write the patient’s full legal name, date of birth, phone number and visit dates.
4. Specify what you need: ER note, discharge summary, lab results, imaging report, operative note, billing record or a date range.
5. State exactly where records should be sent and why they are needed.
6. Keep a copy of your emailed or mailed request, confirmation and any pickup instructions.

Billing, Insurance, Itemized Statements & Financial Assistance

Shannon’s billing page says patients may contact a patient representative at 325-747-5307 for business-service questions. Shannon also states that every patient has the right to receive an itemized statement and that deposits, co-pays and deductibles may be requested at the time of service.

For self-pay or uninsured patients, Shannon says financial counselors can help patients apply for local, state or federal programs to help pay a medical bill. The financial counselors are listed in the Registration Department on the first floor of the hospital and can be reached at 325-747-8834 or 800-313-9267.

Before paying a large bill

• Ask whether your insurance has fully processed the claim.
• Request an itemized statement if the total does not make sense.
• Ask whether multiple accounts can be assigned to one guarantor number if you receive more than one statement.
• Ask about payment plans if you cannot pay the balance at once.
• Apply for financial assistance before the account becomes seriously overdue.
• Keep copies of statements, payment receipts, financial assistance applications and call notes.

Official Shannon Medical Center Links

Use these official Shannon Health resources for current information. Hospital hours, department phone numbers, visitor rules, cafeteria hours, billing procedures, maps and portal support can change.

Frequently Asked Questions