A practical guide for parents and caregivers who need Cook Children’s Medical Center Fort Worth phone numbers, MyCookChildren’s portal access, doctors, emergency department directions, medical records, billing help, visitor rules, parking guidance, and official links.
Do not wait for a portal reply, web page, email, or routine call if your child has severe breathing trouble, blue lips, seizure, major injury, uncontrolled bleeding, poisoning concern, severe allergic reaction, loss of consciousness, or rapidly worsening symptoms.
Quick Answer: Most-Needed Cook Children’s Fort Worth Details
Fort Worth, TX 76104
What Parents Should Do First Before Visiting
Cook Children’s Medical Center in Fort Worth is a major pediatric hospital, so most visitors are parents, guardians, grandparents, foster caregivers, or family members trying to help a child. The most useful first step is not reading a long hospital history. It is knowing whether your child needs emergency care, a specialty appointment, surgery check-in, lab or imaging, admission, medical records, billing help, or portal access.
Check the appointment message, MyCookChildren’s account, referral paperwork, or clinic instructions. Confirm the clinic building, parking garage, entrance, arrival time, insurance needs, and whether registration should be completed first.
For severe symptoms, call 911. Cook Children’s Emergency Department – Fort Worth is listed at 886 6th Ave., with emergency parking across the street near 6th and West Terrell Avenue.
Use Cook Children’s official Find Care or doctor search tools. Cook Children’s describes care from primary care to more than 100 pediatric specialties and subspecialties.
Bring caregiver ID, insurance card, medication list, chargers, comfort items for the child, and any legal guardianship or custody documents if they may be needed for consent.
Doctors, Pediatric Specialties & Choosing the Right Care Route
Cook Children’s is a pediatric health system, so its doctors and teams focus on children rather than general adult care. Official Cook Children’s physician information describes care from primary care to more than 100 pediatric specialties and subspecialties. For families, the practical challenge is choosing the right route: emergency department, urgent care, primary care pediatrician, specialty clinic, surgery center, imaging, lab, or hospital admission.
Practical doctor and service guide
| Need | Best First Step |
|---|---|
| Pediatrician or primary care | Use Cook Children’s primary care or neighborhood clinic search and confirm whether the office is accepting new patients. |
| Specialty care | Use the specialty or Find Care page and ask whether a referral, records, imaging, or insurance authorization is required. |
| Emergency symptoms | Call 911 or use the emergency department. Do not wait for a portal response if the child is unstable. |
| Lab, imaging, or test visit | Confirm fasting, sedation, order/referral, arrival time, registration route, and whether a parent or guardian must remain present. |
| Second opinion or transfer of care | Request records early and gather imaging, lab results, medication lists, discharge summaries, and specialist notes. |
Parent tip
Before booking a specialist, ask three simple questions: Does my child need a referral? Does insurance require authorization? Should I send records or imaging before the visit? These steps can prevent a wasted trip or delayed appointment.
MyCookChildren’s Portal, Medical Records & Release of Information
Cook Children’s official patient portal is MyCookChildren’s. It is designed to help families manage a child’s health information, including selected results, messaging, appointment information, and electronic health record access. Cook Children’s also describes MyCookChildren’s as a secure way to look at information in a child’s electronic health record from a computer, tablet, or smartphone.
Use MyCookChildren’s for these practical tasks
- Review selected test results and health information when available.
- Check appointment details and visit-related instructions.
- Send non-urgent messages through the portal when that option is available.
- Access telehealth or video-visit support when directed by Cook Children’s.
- Request or receive records electronically when available through the portal.
Portal support numbers
- MyCookChildren’s Patient Support Line: 682-303-4367.
- Virtual Health Help Desk: 682-885-2300 for video visit technical issues.
- Technical support hours for video visit help: Cook Children’s lists weekday and weekend help hours on the official portal page.
Medical records request checklist
For official records, Cook Children’s says families can contact the Release of Information Department at 682-885-1012 between 8 a.m. and 5 p.m., Monday through Friday. Cook Children’s lists email submission to releaseofinformation@cookchildrens.org, fax 682-885-1909, and mailing to HIM Release of Information at Cook Children’s Medical Center, 801 Seventh Ave., Fort Worth, TX 76104.
- Call Release of Information at 682-885-1012 or use the official medical records page.
- Request the correct authorization form if records need to be sent to another party.
- Use the child’s full legal name, date of birth, treatment dates, and parent/guardian contact details.
- Ask for specific records: ER note, discharge summary, operative note, lab results, imaging report, clinic note, medication list, or date range.
- Keep a copy of the completed request and any email, fax, or mailing confirmation.
Records tip
Cook Children’s says it may take up to 15 business days to process a records request, and fees may apply. For faster service, the official records page recommends using MyCookChildren’s to request and receive records electronically when possible.
Cook Children’s Emergency Department: ER vs Urgent Care
Cook Children’s Emergency Department – Fort Worth is listed at 886 6th Ave. in Fort Worth. Official directions say families driving to the ER should park across the street in the garage at the southwest corner of 6th and West Terrell Avenue, then cross the street toward the red and white emergency signs and enter under the red awning. The broader emergency-services page lists the Fort Worth emergency department phone as 682-885-4093.
Severe breathing trouble, blue lips, seizure, major injury, uncontrolled bleeding, severe allergic reaction, poisoning concern, severe dehydration, altered consciousness, serious burns, or symptoms that are rapidly worsening.
Minor cuts, mild fever without danger signs, simple rashes, ear pain, mild sprains, routine infections, school notes, medication questions, or stable symptoms that still need same-day care.
What to bring to the ER
- Child’s legal name and date of birth.
- Parent or guardian photo ID.
- Insurance card if available.
- Medication list with doses, timing, and recent changes.
- Allergy list, pharmacy name, and recent test results if relevant.
- Custody, guardianship, foster-care, or medical consent documents if they may be needed.
ER triage reality
Emergency departments treat the sickest children first. A child with severe breathing trouble, seizure, major trauma, or signs of shock may be taken back before a child who arrived earlier with a less urgent condition. This can be stressful, but it is how pediatric emergency teams protect the most critical patients.
Visitor, Parent and Family Support Tips
Cook Children’s Fort Worth guest and visitor information lists visiting hours from 8 a.m. to 9 p.m. It also reminds families not to allow visitors who are sick or have a fever, and to wash hands before and after visits. For a children’s hospital, this matters even more because many patients are infants, medically fragile children, surgical patients, oncology patients, or children with weakened immune systems.
Practical visitor checklist
- Confirm the child’s room, unit, current visitor rules, and whether siblings can visit.
- Do not visit if you have fever, cough, vomiting, diarrhea, flu-like symptoms, COVID exposure, or another contagious illness.
- Wash hands or use sanitizer before and after visiting.
- Ask before bringing balloons, flowers, strong fragrances, food, toys, or large gifts.
- For ICU, surgery, oncology, isolation, behavioral health, or neonatal care, ask about special rules first.
Bring chargers, medication list, comfort items, glasses, school/work essentials, and any legal documents needed for consent. Ask the unit what sleeping arrangements are available.
Check current sibling rules before bringing children. Some units may limit young visitors for infection control or patient safety.
Follow the pre-op instructions exactly. Ask where to park, where to register, when the child must stop eating or drinking, and how family updates will be shared.
Cook Children’s provides family-support resources. Ask the care team about social services, child life, spiritual care, language assistance, or discharge planning help.
Parent communication tip
Choose one family member to collect medical updates and share them with others. This reduces confusion and helps the care team focus on the child rather than repeating the same update many times.
Parking, Directions & Fort Worth Campus Map
The main medical center address is 801 7th Ave., Fort Worth, TX 76104. Cook Children’s maps and wayfinding page says the emergency entrance is at the northeast corner of Terrell Avenue at 6th Avenue, with parking directly across from the emergency parking entrance in the Terrell Avenue Garage. For Dodson Specialty Clinic visits, Cook Children’s says to park in the P1 garage at Pennsylvania Avenue and 8th Avenue and enter the clinic through the Pruitt Street entrance.
Before you drive
- Use 801 7th Ave. for the main medical center, but use 886 6th Ave. for emergency department directions.
- For ER parking, follow Cook Children’s emergency parking signs near 6th and West Terrell Avenue.
- For Dodson Specialty Clinic visits, use the P1 garage at Pennsylvania Avenue and 8th Avenue.
- For outpatient surgery at Dodson Surgery Center, Cook Children’s notes a valet ramp on Cooper Street and says Dodson valet parking is free for outpatient surgery.
- Take a phone photo of your garage, level, row, and entrance before leaving the car.
Billing, Insurance & Financial Assistance
Cook Children’s billing resources explain that health care bills can be confusing, especially when a child has a complex condition, multiple doctors, or different treatments. A hospital visit may involve a Cook Children’s hospital bill, emergency department physician charges, ER charges, specialist charges, lab tests, medications, operating room fees, medical supplies, imaging, or other services.
Useful billing and financial contacts
- Billing questions: 682-885-4432.
- Toll-free billing questions: 888-852-6635.
- Financial assistance help: Cook Children’s lists 682-885-2965, option 3.
- Pre-registration / related financial office contact: Cook Children’s contact page lists surgery pre-registration and financial-related department numbers.
Before paying a large bill
- Check whether insurance has processed the claim.
- Ask whether the bill is for the hospital, ER physician, specialist, anesthesia, imaging, lab, pharmacy, or another service.
- Ask for an itemized statement if the balance is unclear.
- Ask whether financial assistance applies to the type of service your child received.
- Keep copies of bills, insurance explanations, payment receipts, assistance applications, and call notes.
Billing help tip
Call billing support before a bill becomes seriously overdue. If your family is uninsured, underinsured, or facing hardship, ask about financial assistance early and write down the date, representative name, account number, and next steps.
Official Cook Children’s Links
Use these official resources for current information. Pediatric hospital policies, portal tools, parking routes, visitor rules, billing procedures, and specialty-clinic instructions can change.
Frequently Asked Questions
What is the phone number for Cook Children’s Medical Center Fort Worth?
The main phone number listed for Cook Children’s Medical Center – Fort Worth is 682-885-4000. Cook Children’s says this main number is answered 24 hours a day.
Where is Cook Children’s Medical Center located?
Cook Children’s Medical Center – Fort Worth is located at 801 7th Ave., Fort Worth, TX 76104. The emergency department is listed separately at 886 6th Ave., Fort Worth, TX 76104.
Does Cook Children’s use MyChart?
Cook Children’s official patient portal is MyCookChildren’s. Families should use the official MyCookChildren’s portal page or the portal instructions provided by Cook Children’s for account access, results, messages, appointments, and health information.
Who do I call for MyCookChildren’s portal help?
Cook Children’s lists the MyCookChildren’s Patient Support Line at 682-303-4367. For video visit technical issues, Cook Children’s lists the Virtual Health Help Desk at 682-885-2300.
Where is the Cook Children’s emergency department?
Cook Children’s Emergency Department – Fort Worth is listed at 886 6th Ave., Fort Worth, TX 76104. Official directions say emergency parking is across the street near 6th and West Terrell Avenue.
How do I request medical records from Cook Children’s?
Call Cook Children’s Release of Information Department at 682-885-1012, Monday through Friday, 8 a.m. to 5 p.m. Completed authorizations may be emailed to releaseofinformation@cookchildrens.org, faxed to 682-885-1909, or mailed to HIM Release of Information at 801 Seventh Ave., Fort Worth, TX 76104.
How long does Cook Children’s take to process medical records?
Cook Children’s states that processing a records request may take up to 15 business days. The official records page recommends using MyCookChildren’s for faster electronic records requests and delivery when possible.
What are visiting hours at Cook Children’s Fort Worth?
Cook Children’s Fort Worth guest and visitor information lists visiting hours from 8 a.m. to 9 p.m. Families should still confirm current unit-specific rules before arriving.
Who should I call for billing questions?
For Cook Children’s billing questions, call 682-885-4432. If calling from area codes other than 817 or 682, Cook Children’s lists toll-free billing help at 888-852-6635.
Where should I park for Cook Children’s?
Parking depends on the reason for the visit. For the emergency department, Cook Children’s directs drivers to emergency parking near 6th and West Terrell Avenue. For Dodson Specialty Clinics, park in the P1 garage at Pennsylvania Avenue and 8th Avenue.