A practical patient guide for Southern NH Medical Center in Nashua, including SolutionHealth MyChart, doctor search, main phone numbers, emergency department planning, medical records, billing, visitor rules, food options, and map directions.
Do not wait for a portal reply, website answer, or routine office callback if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious injury, sudden confusion, or any rapidly worsening emergency.
Quick Answer: Southern NH Medical Center Details
Nashua, NH 03060
What to Do First Before You Go
Southern NH Medical Center is the main hospital campus of Southern New Hampshire Health in downtown Nashua. It is a community hospital with 188 beds, an emergency department, surgical services, orthopedics, labor and delivery, cardiology, primary care connections, and a network of local specialty and primary care practices.
The most helpful first step is to match your need with the correct route. A patient going to the emergency department, a visitor going to an inpatient room, a new patient trying to find a doctor, and someone requesting records should not all use the same process. This guide keeps those next steps clear so users do not waste time calling the wrong department.
Call 911 for severe or life-threatening symptoms. Southern NH Medical Centerâs emergency department operates 24 hours a day, 7 days a week, 365 days a year.
Use the official provider search or call Southern NH HealthMatch at 603-880-EASY (3279), Monday through Friday, 8amâ5pm.
Use SolutionHealth MyChart to view results, request appointments, message providers, pay bills, request prescription refills, and view basic health information.
Medical Records and Billing are separate departments. Records requests use a signed release process; billing questions go to the hospital billing line.
SolutionHealth MyChart Login, Test Results & Account Help
Southern New Hampshire Health patients use SolutionHealth MyChart. This portal gives patients secure online access to parts of their electronic medical record from a computer, tablet, or smartphone. It is especially useful after an emergency visit, hospital stay, specialist appointment, lab test, imaging test, or follow-up visit.
SolutionHealth MyChart is shared across Southern New Hampshire Health and Elliot Health System, which can reduce the hassle of transferring information when care happens across SolutionHealth locations. For patients, the practical benefit is simple: your care team can see important health information inside one connected record, and you can use the portal for common tasks without calling every time.
What patients can do in MyChart
- Request an appointment when online scheduling is available.
- Send a secure non-urgent message to a provider.
- View a family memberâs chart when proxy access is approved.
- View basic health information and test results.
- Pay medical bills or use guest pay for certain bill payments.
- Request a prescription refill from the appropriate provider.
Portal safety tip
Use MyChart for non-urgent care communication. Do not use portal messages for chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding, suicidal thoughts, or rapidly worsening symptoms. Use 911 or emergency care for urgent situations.
MyChart help line
Southern NH Health lists MyChart help at 1-888-243-7153. If you cannot log in, avoid creating duplicate accounts. Use the official password, username, activation code, or help-line process so your record stays connected correctly.
Doctors, Specialists & Southern NH HealthMatch
Users searching âSouthern NH Medical Center doctorsâ are often trying to solve one of three problems: finding a new primary care doctor, finding a specialist after a diagnosis, or confirming whether a doctor is affiliated with Southern NH Health. Southern NH Health offers an official provider search and a HealthMatch team that helps people establish care with a primary care provider.
The HealthMatch line is especially useful if you are new to Nashua, changing insurance, moving from pediatric to adult care, helping an older parent, or looking for a doctor close to home. Southern NH Health lists HealthMatch at 603-880-EASY (3279), Monday through Friday, 8amâ5pm.
Call HealthMatch or use the provider search. Have your insurance plan, preferred location, and any language or gender preferences ready.
Use the official provider search by specialty. Some specialties may need a referral, records, imaging, or insurance authorization before scheduling.
Use MyChart for non-urgent messaging, appointment details, test results, and refill requests when the provider participates.
Do not wait for a new-patient appointment if symptoms are serious. Use urgent care, immediate care, the emergency department, or 911 as appropriate.
Emergency Department vs Immediate Care: What Patients Should Know
Southern NH Medical Center lists emergency department services as available 24 hours a day, 7 days a week, 365 days a year. The hospital also reminds patients that understanding immediate care can help save time and money when the condition is not life-threatening.
Emergency departments use clinical triage. That means the most serious cases are treated first, not simply the person who arrived first. If ambulances bring in trauma, stroke symptoms, chest pain, breathing failure, sepsis symptoms, or another high-risk emergency, those patients may bypass lower-acuity waiting room cases. This is why someone with a sprain, mild fever, or stable pain can wait longer than expected.
Chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, sudden confusion, seizure, severe allergic reaction, serious burns, or severe abdominal pain.
Minor cuts, mild flu symptoms, ear pain, simple rashes, sprains, uncomplicated urinary symptoms, and other stable non-life-threatening problems.
What to bring to the ER
- Photo ID and insurance card if available.
- Medication list with dose, frequency, allergies, and pharmacy name.
- Recent discharge papers, specialist instructions, or test results if relevant.
- Emergency contact information and phone charger.
- Power-of-attorney, caregiver, or guardianship paperwork if you manage care for another person.
ER cost and timing reality
An ER visit can involve facility charges, physician charges, lab testing, imaging, medications, observation, or admission decisions. For non-life-threatening problems, immediate care or your primary care office may be faster and less expensive.
Medical Records: HIM Department, Release Form & Fax
Southern NH Healthâs Health Information Management Department maintains medical records and protects patient information under privacy rules. For patients, this means the hospital cannot simply release a full chart to anyone who asks. A signed and dated authorization form is normally required when records are sent by mail or released to another party.
| Records Need | Official Detail |
|---|---|
| Medical Records Department | Southern New Hampshire Health Medical Records Department, 29 Northwest Blvd., Nashua, NH 03063 |
| Records Phone | 603-577-7500 |
| Records Fax | 603-577-5756 |
| Records Hours | Monday through Friday, 7:30amâ4pm |
| Radiology/Imaging Films | Call Radiology directly at 603-577-2800 |
| Processing Time | SNHH states Medical Records has up to 30 days to fulfill a request under regulatory guidelines. |
Practical records checklist
- Use the official medical records release form.
- Write the patientâs legal name, date of birth, phone number, and treatment dates clearly.
- Specify exactly what you need: discharge summary, ER note, lab results, imaging report, operative note, billing record, or date range.
- Sign and date the authorization form.
- Fax, mail, or submit the request using the official Southern NH Health instructions.
Avoid a records delay
Do not request âeverythingâ unless you truly need the full chart. A targeted date range and record type can make the request easier to process and easier for a new doctor, insurer, school, attorney, or disability reviewer to use.
Visitor Rules, ICU Restrictions, Mail & Balloons
Southern NH Health says family members and visitors are encouraged during day and early evening hours to support healing and rest. Anyone visiting after 8:00pm may be asked to check in with Security before visiting.
The visitor guidance focuses on a quiet, respectful, healing environment. Visitors are expected to wash hands, respect privacy, communicate respectfully with the care team, avoid disruption, and support the patientâs care plan. Children must be supervised by a responsible adult other than the patient at all times.
Confirm the patientâs room, unit, visitor expectations, and whether the patient is available for visitors.
Visitors may need to check in with Security before visiting. Call the main line if you are unsure.
SNHH states flowers, plants, and balloons cannot be accepted in the Intensive Care Unit.
Only Mylar, non-latex balloons are allowed because of latex allergy safety.
Mail and delivery format
Southern NH Health tells visitors to address mail, flowers, balloons, or packages with the patient name, room number, Southern New Hampshire Medical Center, 8 Prospect Street, P.O. Box 2014, Nashua, NH 03061-2014. If mail arrives after discharge, it may be sent to the patientâs home address; flowers may be returned to the florist for home delivery.
Food, Coffee, Guest Trays & Vending Options
Food access matters for families waiting through surgery, emergency care, delivery, or long inpatient visits. Southern NH Health lists several food and drink options for visitors, including room-service guest trays, cafeteria service, coffee shop options, cafés in nearby buildings, and 24-hour vending.
| Food Option | Location / Hours |
|---|---|
| Cafeteria | Ground floor of the Medical Center. MondayâFriday 6:30amâ6:30pm; SaturdayâSunday 7amâ6pm. |
| Coffee Shop | Off the main lobby on the first floor. MondayâFriday 7amâ5pm; closed weekends and holidays. |
| 10 Prospect Street CafĂ© | Main lobby of the Health and Education Building at 10 Prospect Street. MondayâFriday 8amâ1:30pm. |
| 17 Prospect Street CafĂ© | Main lobby of the 17 Prospect Street medical office. MondayâFriday 10:30amâ1:30pm. |
| Vending Machines | 24-hour vending for snacks and drinks on the ground floor across from Security offices adjacent to the Emergency Department. |
Family waiting tip
If you may be waiting overnight or after cafeteria hours, know the 24-hour vending location before leaving the unit. For guest trays, SNHH says visitors can buy a guest meal voucher from the cafeteria before ordering from the patient room menu.
Billing, Insurance, Estimates & Financial Assistance
Southern NH Health says it bills insurance for services such as hospital stays, tests, procedures, and doctor visits, and patients may need to pay a balance depending on their insurance plan. Billing can be confusing because hospital bills may include deductibles, co-pays, co-insurance, or separate charges from providers not covered under the same arrangement.
| Billing Need | Contact / Detail |
|---|---|
| Southern NH Medical Center billing | 603-577-7800, weekdays 8amâ6pm |
| Foundation Medical Partners billing | 603-577-7900 |
| Financial Counseling | 603-281-6630 |
| Cost estimate request | Call 603-577-7800 and press 3. SNHH says calls are returned within 2 business days. |
| Payment plans | SNHH lists interest-free payment plans; call 603-713-7647 or create a plan in MyChart. |
Charitable care and financial assistance
Southern NH Health says it offers financial assistance for eligible patients who need medically necessary, urgent, or emergency services and meet policy criteria. The policy summary includes eligibility factors such as being uninsured, not qualifying for other funding sources, living in Nashua or surrounding towns, income at or below a stated percentage of federal poverty guidelines, and not having enough assets to cover medical expenses.
Before paying a large bill
Call billing, confirm insurance processing, request an itemized statement if needed, ask about financial assistance, and ask whether an interest-free payment plan is available. Do not ignore a bill you believe is incorrect; SNHH tells patients to call immediately rather than filing it away.
Map, Parking & Arrival Tips for the Nashua Campus
Southern NH Medical Center is located at 8 Prospect Street in Nashua. The campus includes the hospital and nearby medical office locations, so visitors should use the correct entrance or building listed on their appointment paperwork. If you are going to the emergency department, follow emergency signs rather than only relying on the main hospital entrance.
Check the exact building and floor before leaving home. Arrive early enough for downtown traffic, parking, elevators, registration, and insurance verification.
Use emergency directions and signs. Bring only essential items and keep medication details available for the triage team.
Take a photo of your parking location and entrance. This helps after long surgery waits, late-night discharges, or stressful inpatient visits.
Do not assume all offices are inside the same building. Records and billing may use different addresses, phone lines, or online forms.
Official Southern NH Medical Center Links
Use these official resources for the latest information. Hospital pages, portal features, visitor policies, billing rules, and office hours can change.
Frequently Asked Questions
What is the phone number for Southern NH Medical Center?
The main phone number for Southern NH Medical Center is 603-577-2000. For medical records, call 603-577-7500. For billing questions, call 603-577-7800. For MyChart help, call 1-888-243-7153.
Where is Southern NH Medical Center located?
Southern NH Medical Center is located at 8 Prospect Street, Nashua, NH 03060. Use your appointment instructions or the official campus map because some services may be in nearby medical office buildings.
Does Southern NH Medical Center use MyChart?
Yes. Southern NH Health uses SolutionHealth MyChart. Patients can use it to view basic health information, test results, request appointments, send messages, pay bills, request prescription refills, and view a family memberâs chart when proxy access is approved.
How do I find Southern NH Medical Center doctors?
Use the official Southern NH Health provider search or call HealthMatch at 603-880-EASY (3279), Monday through Friday, 8amâ5pm, for help finding or establishing primary care.
Is the Southern NH Medical Center emergency department open 24 hours?
Yes. Southern NH Medical Center describes its emergency department as available 24 hours a day, 7 days a week, 365 days a year. For life-threatening symptoms, call 911.
How do I request medical records from Southern NH Health?
Use the official medical records release form. Completed forms can be sent to Southern New Hampshire Health Medical Records Department, 29 Northwest Blvd., Nashua, NH 03063, or faxed to 603-577-5756. For help, call 603-577-7500.
Can I bring flowers or balloons to a patient?
Southern NH Health allows Mylar non-latex balloons because of latex allergy safety. Flowers, plants, and balloons cannot be accepted in the Intensive Care Unit. Always ask the unit before bringing items.
What food options are available for visitors?
The cafeteria is on the ground floor of the Medical Center and is listed as open MondayâFriday 6:30amâ6:30pm and SaturdayâSunday 7amâ6pm. SNHH also lists a coffee shop, cafĂ©s in nearby buildings, guest trays, and 24-hour vending near the Emergency Department.
Who do I call for billing or financial assistance?
For Southern NH Medical Center billing, call 603-577-7800 on weekdays between 8am and 6pm. For financial counseling, call 603-281-6630. For payment plans, SNHH also lists 603-713-7647 or the MyChart payment plan option.
Should I use the ER or immediate care?
Use the ER or call 911 for severe or life-threatening symptoms. For stable non-life-threatening issues such as mild illness, minor cuts, sprains, ear pain, or simple rashes, immediate care may be faster and less expensive.