Caromont Regional Medical Center: Doctors, Hours & MyChart

What to Do First Before You Go

CaroMont Regional Medical Center is the main CaroMont Health hospital in Gastonia, North Carolina. The hospital is a 476-bed acute care medical center and serves as the anchor for CaroMont’s emergency care centers, physician practices, urgent care locations and related hospital services. For patients, the most useful details are not generic descriptions. You need the correct phone number, portal link, entrance, parking option, records contact, billing office and visitor check-in rule before you arrive.

CaroMont MyChart Login, Test Results & Support

CaroMont Health uses MyChart as its secure online patient portal. Patients can use it to access portions of their medical record, request appointments, view health summaries, see test results, request prescription renewals and communicate securely with their care team. This is especially useful after a hospital admission, emergency visit, specialist appointment, lab test or imaging study because the portal can reduce confusion about follow-up instructions.

MyChart is not a full replacement for the Health Information Management department. CaroMont states that some records are available through MyChart at no charge, but patients who need additional records may still need to request them through Medical Records. That matters when you need a complete chart for a second opinion, attorney, insurance claim, disability paperwork, school form or another provider outside the CaroMont system.

Use MyChart for these practical tasks

• View test results when they are released to the portal.
• Request medical appointments and manage appointment information.
• Request prescription renewals from participating providers.
• Send secure non-urgent messages to your provider or care team.
• View portions of your medical record and visit information.
• Request proxy access for a family member when permission and forms are required.

CaroMont Doctors, Appointments & Specialist Access

People searching for “CaroMont Regional Medical Center doctors” usually need one of three things: a doctor at the hospital, a CaroMont Medical Group office, or a specialist tied to a service line such as heart and vascular, cancer care, orthopedics, maternity, pediatrics, gastroenterology, surgery, imaging, rehabilitation or women’s health. The safest starting point is the official CaroMont Find a Doctor directory or your MyChart account if you are already an established patient.

Before scheduling, confirm whether the doctor is accepting new patients, whether your insurance requires a referral, and whether the appointment is at the hospital, an outpatient practice, a specialty center, an imaging location or another CaroMont facility. A common patient mistake is assuming a “CaroMont doctor” means the visit is inside the main hospital. Many providers see patients in nearby outpatient offices, which may have separate parking and check-in instructions.

Before calling for a doctor appointment

• Have your insurance card and referral information ready.
• Know the reason for the visit and any diagnosis you already received.
• Ask whether the doctor, facility and any related testing are in-network.
• Ask whether you should bring prior imaging, lab results or outside records.
• Confirm the exact location, entrance, suite number and arrival time.
• Ask whether MyChart messages, forms or online check-in should be completed before the visit.

Emergency Room, Level III Trauma Center & Urgent Care Reality

CaroMont Regional Medical Center offers emergency care and is described by CaroMont as having a Level III Trauma Center. Emergency departments operate by triage, not arrival order. That means a person with a life-threatening condition, severe trauma, stroke symptoms, chest pain, breathing distress or uncontrolled bleeding may be treated before someone who arrived earlier with a less urgent problem.

Emergency care can involve registration, triage, labs, imaging, medication, specialist consultation, observation and discharge planning. A short wait before triage does not mean the full visit will be short. If a patient needs CT imaging, lab repeats, specialist review, admission or transfer, the visit can take much longer than expected.

What to bring for an ER visit

• Photo ID and insurance card if available.
• Medication list with doses, allergies and pharmacy name.
• Recent discharge paperwork, imaging reports or specialist notes if relevant.
• Emergency contact information and phone charger.
• Legal caregiver, guardianship or healthcare power-of-attorney documents if you manage care for someone else.

Medical Records: HIM Department, Forms & Fax

CaroMont’s official medical records page says patients can request records from CaroMont Regional Medical Center or CaroMont Medical Group doctor’s offices by contacting the HIM/Medical Records Department at 704-834-2111. Patients may also visit the Customer Service counter located on Level B, off the visitor parking deck, Monday through Friday from 8:30 a.m. to 5:00 p.m.

Medical records request details

• Phone: 704-834-2111
• Fax: 704-834-2867
• Mailing address: CaroMont Regional Medical Center, 2525 Court Drive, Attn: Medical Records, Gastonia, NC 28054
• In-person help: Customer Service counter on Level B, off the visitor parking deck, Monday through Friday, 8:30 a.m. to 5:00 p.m.

How to avoid records delays

1. Use the correct CaroMont records form for patient requests or third-party requests.
2. Write the patient’s full legal name, date of birth, phone number and treatment dates clearly.
3. Specify exactly what you need: discharge summary, ER note, lab results, imaging report, operative note, clinic note or a date range.
4. Include where the records should be sent and why they are needed.
5. Keep a copy of the form, fax confirmation or submission details.

Parking, Map, Entrances & Campus Navigation

CaroMont states that all CaroMont Health facilities provide free parking for patients and visitors. For CaroMont Regional Medical Center in Gastonia, patients should generally use the Parking Deck accessible through Entrance A off Court Drive, unless they are going to the Emergency Department. Emergency Department patients should use the Emergency Department lot, accessible through Entrance A or Entrance B off Court Drive. Accessible spaces are available.

Practical arrival plan

• Use 2525 Court Drive, Gastonia, NC 28054 in your map app.
• For routine hospital visits, look for the Parking Deck through Entrance A off Court Drive.
• For emergency care, use the Emergency Department lot rather than visitor parking.
• Take a phone photo of your parking area before entering the hospital.
• Ask Visitor Information Desks in the Rotunda or Main Lobby for wheelchair escort or shuttle help if needed.
• Do not use parking marked for specific services such as Radiation Oncology, Cardiopulmonary Rehabilitation or Endoscopy unless you are going to that service.

Visitor Rules, Fast Pass Check-In, Dining & Amenities

CaroMont Health says family members and care partners are welcomed as respected members of the healthcare team, but visitors must follow safety and security rules. CaroMont uses the Fast Pass visitor management system at CaroMont Regional Medical Center. Patients and visitors must check in using Fast Pass stations at public entrances before entering the hospital, and anyone 18 or older must provide a government-issued photo ID such as a driver’s license, state ID, passport, military ID or other government-issued identification.

Dining and family amenities

The Terrace Cafe is located on the second floor and CaroMont lists it as open seven days a week. Published hours are Monday through Friday from 6:30 a.m. to 2:00 a.m., Saturday and Sunday from 6:30 a.m. to 7:00 p.m., and closed daily from 10:00 a.m. to 11:00 a.m. and 4:00 p.m. to 5:00 p.m. The Gift Shoppe is located off the main lobby and CaroMont lists assistance by phone at 704-834-2258, with hours Monday through Friday from 11:00 a.m. to 8:00 p.m., Saturday and Sunday from 12:00 p.m. to 8:00 p.m., and closed on federal holidays.

CaroMont also lists spiritual care services, a chapel on the second floor, interpreter services upon request, guest services in the Rotunda and Main Lobby, and spaces for reflection. Families staying through surgery or a long admission should bring a phone charger, medication list, light jacket, payment card, notebook and the patient’s room/unit details.

Billing, Insurance, Price Estimates & Financial Assistance

CaroMont lists the Billing Office at 704-834-2931, with assistance Monday through Friday from 8:30 a.m. to 5:00 p.m. The hospital also lists Pre-Registration at 704-834-2914, Monday through Friday from 8:30 a.m. to 9:00 p.m. Patients calling pre-registration should have the physician order and insurance card ready.

What to check before paying a large bill

• Has insurance processed the claim yet?
• Is this a hospital bill, doctor bill, lab bill, imaging bill or another separate charge?
• Can you request a cost estimate or itemized statement?
• Does the bill include services from a provider who may bill separately?
• Are you eligible for financial assistance, a payment arrangement or a minimum monthly payment plan?

CaroMont says uninsured patients may automatically be eligible for a discount comparable to managed care insurance discounts. It also describes government assistance and financial assistance options based on financial need, with required documentation possible. CaroMont states that accounts are considered past due if payment is not received within 25 days of the statement date, so patients who cannot pay by the due date should contact the Billing Office to discuss options.

Official CaroMont Regional Medical Center Links

Use these official CaroMont resources for the most current details. Hospital pages, visitor rules, MyChart features, dining hours, parking instructions, price tools and billing policies can change.

Frequently Asked Questions