Aurora Medical Center MyChart, Doctors, Phone & Hospital Location Guide
Use this guide if you searched for Aurora Medical Center, Aurora MyChart, Aurora doctors, Aurora hospital phone number, or an Aurora emergency room. The key point is simple: Aurora has several medical center campuses, and most online patient tasks now start through LiveWell with Advocate Aurora Health.
Quick Answer: Aurora Medical Center Details Patients Usually Need
“Aurora Medical Center” is not just one location. Aurora Health Care has multiple medical center campuses in Wisconsin, including Summit, Grafton, Kenosha, Oshkosh, Burlington, Bay Area, Fond du Lac, Washington County and others. Before driving, calling, scheduling or using a map, confirm the exact campus name.
For online patient access, Aurora Health Care uses LiveWell with Advocate Aurora Health. Many patients call it “Aurora MyChart” because the experience is connected to MyChart-style patient portal tools, but the official patient-facing route is LiveWell.
What This Aurora Medical Center Guide Covers
This page is built for patients, caregivers and visitors who need a practical route before logging in, calling, visiting an ER, requesting records or searching for a doctor. It is not the official website of Aurora Health Care, Advocate Health, LiveWell, Epic, any insurance company or any government agency.
Aurora Medical Center MyChart Login: Use LiveWell
If you are searching for “Aurora Medical Center MyChart,” the official Aurora route is usually LiveWell with Advocate Aurora Health. Aurora says LiveWell lets patients stay connected to care online and through the app.
Use LiveWell for routine, non-emergency tasks such as scheduling appointments, messaging your doctor, checking test results, paying a bill, managing billing preferences, managing insurance information and completing PreCheck-In when available.
Appointments, messages, results, billing, insurance preferences, PreCheck-In and family account access.
Do not use LiveWell for severe symptoms, emergency advice or same-minute care decisions.
Aurora’s help pages list this general contact route for LiveWell and contact help.
Avoid entering health information on old, sponsored or third-party portal pages.
Open LiveWell from Aurora’s official website
Use the Aurora Health Care LiveWell page or the LiveWell app route. This helps you avoid fake login pages and old portal links.
Choose the correct patient account
If you manage care for a child, parent or dependent adult, use the proper proxy or dependent access route instead of sharing passwords.
Use messages only for routine questions
LiveWell messages are useful for non-urgent care-team questions. For severe symptoms, urgent changes or same-day appointment issues, call the office or use emergency care.
Check billing and insurance inside LiveWell
Aurora supports bill payment and billing preferences through LiveWell. For disputes, estimates or account confusion, call billing support directly.
How to Find Aurora Medical Center Doctors
The safest route is Aurora’s official Find a Doctor and Find a Location tools. Doctor directories can change often because providers may move offices, change accepting-new-patient status, add virtual visit options or work at more than one Aurora campus.
When searching, do not search only by “Aurora Medical Center.” Search by the care you need: primary care, cardiology, orthopedics, OB-GYN, oncology, surgery, imaging, urgent care, emergency care, pediatrics or a specific condition.
Search by name, specialty, location, insurance and appointment options.
Search by city, ZIP code, service type or hospital campus.
Aurora telehealth and video visit options begin through LiveWell when available.
Which Aurora Medical Center Do You Mean?
Because several Aurora hospitals include “Aurora Medical Center” in the name, confirm the city before calling or driving. Here are common Aurora Medical Center campuses and official phone numbers shown on Aurora location or emergency department pages.
| Aurora campus | Address | Main phone | Best use |
|---|---|---|---|
| Aurora Medical Center – Summit | 36500 Aurora Dr., Summit, WI 53066 | 262-434-1000 | Summit hospital, emergency services and specialty care planning. |
| Aurora Medical Center – Grafton | 975 Port Washington Rd., Grafton, WI 53024 | 262-329-1000 | Grafton hospital, 24-hour hospital access and specialty services. |
| Aurora Medical Center – Kenosha | 10400 75th St., Kenosha, WI 53142 | 262-948-5600 | Kenosha hospital, emergency care, cancer, stroke and specialty services. |
| Aurora Medical Center – Oshkosh | 855 N. Westhaven Dr., Oshkosh, WI 54904 | 920-456-6000 | Oshkosh hospital, emergency care, cardiology and specialty services. |
| Aurora Medical Center – Burlington | 252 McHenry St., Burlington, WI 53105 | 262-767-6000 | Burlington hospital, Level III trauma/emergency care and specialty services. |
| Aurora Medical Center – Bay Area | 3003 University Dr., Marinette, WI 54143 | 715-735-4200 | Marinette/Bay Area hospital, emergency care and regional services. |
| Aurora Medical Center – Fond du Lac | 210 Wisconsin American Dr., Fond du Lac, WI 54937 | 920-907-7500 | Fond du Lac emergency department and hospital care. |
| Aurora Medical Center – Washington County | 1032 E. Sumner St., Hartford, WI 53027 | 262-673-2300 | Hartford/Washington County hospital and emergency care. |
Aurora Medical Center Emergency Room Guide
Aurora’s emergency department page tells patients to call 911 for serious medical conditions where delaying care could cause permanent harm or death. Aurora lists multiple emergency departments across its hospitals, so the right ER depends on your location and symptoms.
Use emergency care for possible heart attack, stroke, serious injury, poisoning, severe allergic reaction, severe breathing trouble, major bleeding, seizure, sudden confusion or any condition that feels dangerous.
| Situation | Best route | Why it matters |
|---|---|---|
| Life-threatening symptoms | Call 911 | Ambulance teams can start care and route you to an appropriate emergency facility. |
| Severe but stable symptoms | Nearest emergency department | Do not drive farther just because a different Aurora campus is familiar. |
| Minor illness or injury | Urgent care, primary care or telehealth may fit | Emergency rooms use triage and may have higher out-of-pocket costs depending on your plan. |
| Portal question | LiveWell message or office call | Portal messages are for routine communication, not immediate emergency response. |
Aurora Medical Center Medical Records
Aurora says patients have the right to get a copy of medical records in the format they prefer. Aurora lists three main ways to request records: through LiveWell, by completing the correct form, or by writing a letter that includes the required patient and release information.
For medical records questions, Aurora lists 414-979-4590. The official records page also lists email, mail, fax and drop-off options.
Use for record-release questions, forms and request status.
Aurora lists this fax route for medical records requests.
Use only as directed by the official records page and include required forms or letter details.
Vague requests can delay processing. Include dates, doctor, condition, hospital campus and where records should be sent.
Aurora Medical Center Billing, Payment and Cost Questions
Aurora bills can be paid through LiveWell, guest payment, phone or mail depending on the bill type. Aurora’s billing FAQ lists 800-326-2250 for billing questions, pay-by-phone and estimates.
Aurora explains that patients may receive more than one bill in some situations. It also explains that a preventive visit can become a medical visit when an underlying health issue is discussed or treated, which can affect how insurance processes the claim.
Use for bill copies, billing confusion, estimates, payment options and account questions.
Use the official Aurora billing page before entering payment information.
Ask for a cost estimate before scheduled services when possible.
Aurora Visitor Policy, Masking and Before-Visit Planning
Aurora’s visitor policy page says visitors are welcome and there are currently no general visitor restrictions in place, but patients with respiratory symptoms should wear masks outside their rooms, masks may be required in high-risk areas as indicated by signage, and patients may ask providers or care teams to wear masks.
Visitor rules can still vary by unit, clinical condition, safety issue, isolation precautions or patient preference. Always check the hospital’s current visitor page and your specific unit before visiting ICU, maternity, surgery, behavioral health or high-risk areas.
Stay home or call first if you have fever, cough, shortness of breath, sore throat, vomiting, diarrhea or recent positive COVID test.
High-risk patient areas may have additional masking rules.
Hospital staff may also limit visitors for medical or safety reasons.
Aurora Telehealth and Video Visit Options
Aurora’s telehealth pages explain that virtual care options start in LiveWell. Depending on your location, age and visit type, options may include virtual primary care, urgent care video visits, e-visits, pediatric virtual care and video visits with an existing care team.
Telehealth is helpful for many minor or routine needs, but it does not replace emergency care. You should also confirm whether virtual care is available in your state at the time of the visit and whether your insurance treats the visit differently.
Simple symptoms, prescription questions, chronic condition follow-up and care-team check-ins may fit virtual care.
Chest pain, stroke signs, severe breathing trouble, serious injury or rapid decline needs emergency care.
What to Bring to an Aurora Medical Center Appointment
For emergency symptoms, do not delay care while collecting paperwork. For scheduled visits, a little preparation can prevent delays at check-in, billing, records and insurance review.
- Photo ID
- Insurance card
- Referral or prior authorization if required
- Copay or payment method if applicable
- Medication list with doses
- Allergies and major diagnoses
- Recent labs, imaging reports or discharge papers
- Names of outside doctors
- Phone charger
- Glasses, hearing aids or mobility aids
- Advance directive if relevant
- Written top questions
Official Aurora Medical Center Links
Use official Aurora pages for final decisions. Portal features, doctor availability, hospital location pages, billing rules, visitor guidance, insurance handling and records processes can change.
Aurora Medical Center Map Search
Because “Aurora Medical Center” may refer to several hospitals, this page does not pretend there is only one address. Use the map search below to choose the exact Aurora Medical Center campus near your city, then confirm the address on Aurora’s official location page before driving.
Related Patient Guides
These related medical center guides are useful if you are comparing portal, phone, doctors, ER and billing workflows across hospitals:
Aurora Medical Center FAQs
What is Aurora Medical Center?
Aurora Medical Center is a name used by several Aurora Health Care hospital campuses, mostly in Wisconsin. Examples include Aurora Medical Center – Summit, Grafton, Kenosha, Oshkosh, Burlington, Bay Area, Fond du Lac and Washington County.
Does Aurora Medical Center use MyChart?
Aurora’s official patient portal route is LiveWell with Advocate Aurora Health. Many patients search “Aurora MyChart,” but Aurora’s patient-facing help pages direct users to LiveWell.
What can I do in LiveWell?
LiveWell can help patients schedule appointments, message a doctor, check test results, pay a bill, manage billing preferences and insurance, complete PreCheck-In and access family account tools when available.
What is Aurora Health Care’s general contact number?
Aurora’s official contact pages list 833-528-7672 as a general contact route.
How do I find Aurora Medical Center doctors?
Use Aurora Health Care’s official Find a Doctor tool. Search by provider name, specialty, condition, city, ZIP code, insurance and appointment type instead of relying on old third-party directory pages.
Which Aurora Medical Center is in Summit?
Aurora Medical Center – Summit is listed at 36500 Aurora Dr., Summit, WI 53066, with main phone 262-434-1000.
Which Aurora Medical Center is in Grafton?
Aurora Medical Center – Grafton is listed at 975 Port Washington Rd., Grafton, WI 53024, with main phone 262-329-1000.
Which Aurora Medical Center is in Kenosha?
Aurora Medical Center – Kenosha is listed at 10400 75th St., Kenosha, WI 53142, with main phone 262-948-5600.
Can I use LiveWell for an emergency?
No. LiveWell is for routine online patient tasks. For life-threatening symptoms, call 911 or use emergency care.
How do I request Aurora medical records?
Aurora says patients can request records through LiveWell, by completing the correct form, or by writing a letter with required release details. The medical records phone number listed by Aurora is 414-979-4590.
What is Aurora billing customer service?
Aurora’s billing FAQ lists 800-326-2250 for billing questions, phone payments, estimates and payment option help.
Is this the official Aurora Medical Center website?
No. This is an independent patient guide. Always use Aurora Health Care’s official website, LiveWell, hospital location pages and phone numbers for final decisions.
Medical and Editorial Disclaimer
This page is an independent informational guide and is not the official website of Aurora Health Care, Advocate Health, Advocate Aurora Health, LiveWell, Epic, any Aurora Medical Center campus, any insurance company or any government agency. It is not medical advice, diagnosis, treatment advice, billing advice or insurance advice.
Hospital locations, doctor availability, visitor policies, portal tools, billing rules, insurance participation, emergency department details, medical records processes, phone routing and parking guidance can change. Always confirm final details directly with Aurora Health Care or the specific Aurora Medical Center campus. In an emergency, call 911.
Best Way to Use Aurora Medical Center in 2026
First, identify the exact Aurora campus. Then use the right official route: LiveWell for portal tasks, Aurora Find a Doctor for providers, the specific hospital location page for address and campus phone, the emergency department page for ER locations, 414-979-4590 for medical records and 800-326-2250 for billing questions.
The most common mistake is searching “Aurora Medical Center” and calling or driving to the wrong campus. Confirm the city, address, department, entrance and appointment details in LiveWell or on the official Aurora location page before leaving.