Holston Valley Medical Center: MyChart, Doctors & Phone 2026

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Independent Kingsport patient guide

Holston Valley Medical Center MyChart, Doctors, Phone & Visit Help

Use this 2026 guide before you call, log in, drive to the hospital, request records, look for doctors, or ask a billing question. It focuses on the official Ballad Health routes for Holston Valley Medical Center in Kingsport, Tennessee.

Official Hospital Page Open MyChart Find Doctors
Kingsport care dashboard
130 W Ravine RdKingsport, TN
423-224-4000Main phone
MyChartBallad Health portal
ER 24/7Emergency room
Emergency warning:

Call 911 now for chest pain, stroke symptoms, severe breathing trouble, major bleeding, poisoning, suicidal crisis, serious injury, seizure, sudden confusion, loss of consciousness or any rapidly worsening emergency. Do not wait for a MyChart reply, web form, directory result or routine callback.

Quick Answer: Holston Valley Medical Center Details

Holston Valley Medical Center is a Ballad Health hospital at 130 West Ravine Road, Kingsport, TN 37660. Ballad Health lists the hospital contact number as 423-224-4000 and the Emergency Room as open 24/7. Patients use Ballad Health MyChart for secure online access to common care tasks.

Hospital Holston Valley Medical Center
Address 130 West Ravine Road
Kingsport, TN 37660
Main phone 423-224-4000
Emergency room Open 24/7
Patient portal Ballad Health MyChart
MyChart support 866-517-5873
Records requests 800-775-3274
Billing help 888-288-5174
Call Hospital Open Google Maps MyChart Login

What to Do First Before Using Holston Valley Medical Center

The fastest route depends on your reason for contacting the hospital. A MyChart login problem, a doctor search, a medical-record request, a bill question and an emergency should not go through the same path.

Routine portal task

Use MyChart

Best for test results, appointment check-in, prescription refill requests, secure messages, online bill tools and selected virtual-care tasks.

Doctor appointment

Use Find a Doctor

Search Ballad Health doctors by specialty, condition, name, gender and location. Confirm office address and insurance before going.

Formal copies

Use Medical Records

Use the release process when you need records for another provider, legal matter, insurance, disability paperwork or a second opinion.

Serious symptoms

Call 911

For urgent or life-threatening symptoms, do not wait for MyChart, doctor-search pages, online forms or routine phone routing.

Independent guide note: This page is not the official Holston Valley Medical Center or Ballad Health website. It is a patient-navigation guide. Always confirm final details directly with Ballad Health before making medical, billing, travel or insurance decisions.

Holston Valley Medical Center MyChart Login and Portal Help

Holston Valley Medical Center patients use Ballad Health MyChart. Ballad Health describes MyChart as a free online health-management tool used in Ballad Health facilities. It can help patients securely view portions of their medical record, check results, schedule future appointments, message providers, request eligible prescription refills, check in before appointments and pay bills online.

Before a visit

Check in and prepare

Use MyChart when available to confirm appointment details, complete check-in information, update contact details and review instructions before arriving.

After care

Review results and records

MyChart can show selected test results, visit information, allergies, immunizations, prescriptions and other health details when available.

Billing

Pay online

Ballad Health allows online payment through MyChart and guest payment options. Keep your guarantor name and account number ready for guest pay.

Use the official Ballad Health MyChart page.

Open MyChart from BalladHealth.org or the Ballad Health app before entering private health information. Avoid unrelated hospital portals with similar names.

Use portal support for login issues.

Ballad Health lists MyChart technical support at 866-517-5873, Monday through Friday, 8 a.m. to 5 p.m.

Do not use MyChart for emergencies.

Secure messages and portal tools are for routine tasks. Emergency symptoms need 911 or emergency care.

Use Medical Records for formal copies.

MyChart gives a snapshot of your Ballad Health history. If the information you need is not available there, use the official medical-records request process.

Proxy-access tip: If you manage care for a child, parent, spouse or dependent adult, ask Ballad Health about approved MyChart proxy access instead of sharing passwords.
Open Ballad Health MyChart Info Log In to MyChart

How to Find Holston Valley Medical Center Doctors

Use Ballad Health’s official Find a Doctor tool when looking for Holston Valley Medical Center doctors, primary care, specialists, surgeons, heart and vascular care, orthopedics, pulmonology, urology, wound care, imaging-related referrals or follow-up after a hospital visit.

Search route

Start with Ballad’s directory

Search by provider name, specialty, condition, gender and location. Do not assume a third-party listing is current.

Location check

Confirm the exact office

A doctor may see patients at Holston Valley, a separate Ballad clinic, another Kingsport office, Bristol, Johnson City or a different facility.

Insurance check

Call your plan

Ask whether the doctor, hospital, lab, imaging, anesthesia and emergency physician groups are in network for your exact plan.

Appointment call script

Say: “I need an appointment for [reason]. I was seen at Holston Valley Medical Center on [date], I have [insurance], and I need to know whether a referral, authorization, outside records or imaging discs are required.”

  • Ask whether the visit is hospital-based or office-based.
  • Ask whether a referral or prior authorization is required.
  • Ask if the provider is accepting new patients.
  • Ask where to park and which building or entrance to use.
  • Ask what records, imaging, medication list or discharge papers to bring.
Open Official Doctor Search Call Main Hospital

Emergency Room, Stroke, Trauma and Hospital Services

Ballad Health lists Holston Valley Medical Center’s Emergency Room as open 24/7. The official hospital page also lists services such as emergency care, trauma care, heart and vascular care, imaging, orthopedics, pulmonology, surgical services, intensive care, wound care and hyperbarics, advanced primary stroke center, rehabilitation, cancer care and more.

Use ER / 911 for

Serious or fast-changing symptoms

Chest pain, stroke signs, severe breathing trouble, major bleeding, poisoning, serious trauma, seizure, severe allergic reaction, sudden confusion or suicidal crisis.

Do not delay

Online wait times are not triage

Hospital pages may display ER information, but emergency departments treat by medical urgency. Call 911 for life-threatening symptoms.

Bring these if available

  • Photo ID and insurance card.
  • Medication list with dose, schedule, pharmacy and allergies.
  • Recent discharge papers, lab results, imaging reports or specialist notes.
  • Emergency contact, caregiver documents and phone charger.
  • Advance directive or medical power of attorney if relevant.
ER visitor note: Ballad’s Holston Valley page says Emergency Room visitors are allowed based on patient condition and care needs. Unit rules can change, especially for infection control, ICU, pediatrics, surgery or isolation rooms.

Medical Records: MyChart Snapshot vs Formal Record Request

Ballad Health says medical records can be requested for hospital visits, long-term care, home health, DME and Ballad Health Medical Associates clinics or offices. A Patient Release of Information form is required for medical-records requests. Requests may be submitted through MyChart, online, by email, phone, mail, fax or in person at select Ballad Health facilities.

Start here

MyChart record snapshot

Use MyChart first for available results, visit summaries and selected health information. This is often enough for personal review or routine follow-up.

Formal copies

Release of Information process

Use the official records request when you need a full copy, older records, legal paperwork, insurance documentation or records sent to another provider.

Request only what you actually need.

A discharge summary, ER note, operative note, imaging report or lab result is often more useful than a full chart.

Use complete patient details.

Include legal name, date of birth, phone number, visit date range, requested record type and where the record should be sent.

Use the official contact route.

Ballad Health lists records request help at 800-775-3274 and email at roi@balladhealth.org.

Plan early for specialist visits.

Records, imaging discs and outside-provider transfers can take time. Do not wait until the appointment day.

Billing, Insurance, Price Estimates and Payment Help

Ballad Health lists billing support at 888-288-5174. The official billing page says patients can pay online through MyChart, pay as a guest, pay by phone or pay by mail. It also explains that phone support can help with itemized billing requests, payment by phone, payment options and billing questions.

Bill questions

Call billing support

Use 888-288-5174 for Ballad billing questions. Have your guarantor number, account number, statement and insurance information nearby.

Before scheduled care

Ask pre-visit coordination

Ballad says pre-visit coordinators can help verify benefits, coverage, authorizations and estimated out-of-pocket costs for nonemergency services.

Cost estimate

Use price-estimator tools

Ballad’s price estimator is described as a good-faith estimate, not a guarantee. Final charges can vary by services, insurance and patient-specific factors.

Billing need Best route What to keep ready
Pay hospital bill MyChart, guest pay or phone payment Statement, guarantor name, account number and payment method
Ask for itemized bill Billing support at 888-288-5174 Visit date, account number and insurance EOB
Scheduled procedure estimate Pre-visit coordination or price estimator Insurance card, procedure name, CPT code if available and ordering doctor
Separate physician bill Number on that specific statement Provider name, statement copy and insurance EOB
Cost caution: Hospital care can involve separate charges from facility, emergency physicians, anesthesia, radiology, pathology, labs or other contracted providers. Check your insurance network before scheduled care whenever possible.

Holston Valley Medical Center Map, Directions and Visit Prep

The main hospital address is 130 West Ravine Road, Kingsport, TN 37660. Before leaving, check your appointment instructions because emergency care, outpatient testing, surgery, imaging, visitor access and specialty clinics may use different entrances or registration routes.

Save the full address

Use 130 West Ravine Road, Kingsport, TN 37660 in your map app and verify the entrance with your appointment or department instructions.

Arrive early

Allow time for traffic, parking, walking, check-in, insurance verification, elevators and finding the correct department.

Confirm visitor rules

Visitor limits can depend on patient condition, unit rules, infection control and care needs. Call ahead when visiting ICU, surgery, isolation rooms or pediatrics.

Visitor, ICU, Gift Shop and Caregiver Notes

Ballad’s Holston Valley page lists general visitor and department-hour information, including Emergency Room visitor access based on patient condition and care needs. It also notes ICU visitor guidance and gift shop availability, but unit rules can change.

  • Ask the patient’s unit before bringing children, flowers, plants, balloons, outside food or large gifts.
  • Do not visit with fever, cough, vomiting, diarrhea, rash or contagious symptoms.
  • Bring a phone charger, ID, medication list and a notepad if you are the main caregiver.
  • For discharge planning, write down medication changes, follow-up appointments, warning signs and equipment needs.
  • Ask nurses or case management about home health, rehab, oxygen, wound care or mobility equipment before discharge day.
Caregiver tip: Choose one family contact when possible. It reduces repeated calls and helps the care team share updates more efficiently within privacy rules.

Common Holston Valley Patient Mistakes to Avoid

Using MyChart for urgent symptoms

MyChart is helpful for routine tasks, not emergencies. Call 911 for life-threatening symptoms.

Calling the wrong doctor office

Confirm whether the provider is at the hospital, a Ballad clinic, another Kingsport office or a separate facility.

Assuming every bill is the same bill

Hospital, doctor, anesthesia, radiology, pathology and emergency physician bills may arrive separately.

Requesting the entire chart first

Ask the receiving doctor what they need. Specific records are usually faster and easier to review.

Not checking authorization

For scheduled tests or procedures, confirm insurance benefits, coverage and authorization before the appointment when possible.

Arriving at the wrong entrance

Large hospitals can have different routes for ER, surgery, imaging, registration and outpatient departments.

Holston Valley Medical Center FAQs

What is the phone number for Holston Valley Medical Center?
Ballad Health lists the main contact number for Holston Valley Medical Center as 423-224-4000.
Where is Holston Valley Medical Center located?
Holston Valley Medical Center is located at 130 West Ravine Road, Kingsport, TN 37660.
Does Holston Valley Medical Center use MyChart?
Yes. Holston Valley Medical Center is part of Ballad Health, and Ballad Health uses MyChart for secure patient portal access, test results, appointment tools, messages, refill requests and online bill-related tasks.
What is the Ballad Health MyChart support phone number?
Ballad Health lists MyChart technical support at 866-517-5873, Monday through Friday, 8 a.m. to 5 p.m.
How do I find doctors at Holston Valley Medical Center?
Use Ballad Health’s official Find a Doctor tool. Search by specialty, condition, provider name, gender and location, then confirm the exact office location, insurance participation and appointment requirements.
Is the Holston Valley Medical Center ER open 24/7?
Ballad Health lists the Holston Valley Medical Center Emergency Room as open 24/7. For life-threatening symptoms, call 911.
How do I request medical records from Holston Valley Medical Center?
Use Ballad Health’s official medical-records page. Records can be requested through MyChart, online, by email, phone, mail, fax or in person at select facilities. Ballad Health lists records request help at 800-775-3274.
What is Ballad Health billing support for Holston Valley bills?
Ballad Health lists billing support at 888-288-5174. Have your statement, guarantor number, account number and insurance information ready before calling.
Can I use MyChart to pay a Holston Valley Medical Center bill?
Yes. Ballad Health says patients can pay online through MyChart or pay as a guest. Phone payment and mail payment options are also listed by Ballad Health.
What should I bring to a Holston Valley appointment or ER visit?
Bring photo ID, insurance card, medication list, allergies, pharmacy information, recent discharge papers, outside test results, imaging reports, referral paperwork and caregiver documents if relevant.

Final Patient Checklist

  • Use 423-224-4000 for the main Holston Valley Medical Center phone route.
  • Use official Ballad Health MyChart links before entering private login details.
  • Use the official Find a Doctor tool, then confirm office location and insurance.
  • Use Medical Records for formal copies, older records and records sent to another provider.
  • Use billing support at 888-288-5174 for itemized statements, payment questions and account issues.
  • Call 911 for emergency symptoms instead of waiting for a portal message or routine callback.
Disclaimer: This page is an independent patient-navigation guide and is not the official Holston Valley Medical Center or Ballad Health website. It is not medical advice, diagnosis, treatment, emergency guidance, billing advice, insurance advice or legal advice. For emergencies, call 911. For current appointments, portal access, doctor availability, medical records, billing, visitor policies, parking, directions and care decisions, confirm directly with Ballad Health or your care team.