Ochsner New Orleans Route Hub
Use this 2026 guide before you log in to MyOchsner, call Ochsner Medical Center – New Orleans, schedule a doctor appointment, use the emergency room, request records, pay a bill, check parking, visit a patient, or drive to the Jefferson Highway campus.
This version is built as a practical action hub: MyOchsner vs phone scheduling, ER vs Ochsner On Call, records vs billing, South Garage vs valet, visitor-hour rules, advocacy, language help, Children’s Hospital, Benson Cancer Center and price-estimate routes.
Route Hub
Choose the Right Ochsner Route
Official-Source Upgrade: What This Version Improves
This rebuild keeps the existing URL but makes the page more useful for real patient tasks. It puts high-impact phone numbers, portal support, emergency decisions, medical-record release, billing, parking validation, visitor limits, advocacy and language support into scan-first sections instead of long paragraphs.
Verified details included
- Official Ochsner location, address, phone and open-24/7 status.
- Free parking, free valet, South Garage ticket validation and valet locations.
- MyOchsner support phone/email and proxy-access route.
- Medical Records phone and fax for the Jefferson Highway hospital.
- Billing, Pay as Guest, payment plan and price quote contacts.
- Visitor hours, ICU, surgery, pediatrics, PICU and rehab visiting rules.
- Advocacy, language services and nurse advice line contacts.
Always verify live
- Doctor availability, accepted insurance and exact appointment location.
- Visitor restrictions, unit rules and infection-control changes.
- South Garage, valet, Benson Cancer Center and Radiation Oncology entrance instructions.
- Final bill balance after insurance processing.
- Records processing rules, authorization completeness and exact treatment dates.
Best user rule
Use this guide to choose the right Ochsner route, then use official Ochsner pages before entering private information, paying a bill, requesting records, scheduling, or driving to campus.
Jefferson Highway Campus: What “Ochsner New Orleans” Means
The hospital is commonly searched as Ochsner Medical Center New Orleans, but the campus address is 1514 Jefferson Highway, Jefferson, LA 70121. The campus includes the main hospital, Ochsner Children’s Hospital, Benson Cancer Center, specialty clinics, parking/valet routes and on-campus support services.
Main hospital
Ochsner lists this location as open 24/7 with main phone 504-842-3000.
Children’s hospital
For Ochsner Hospital for Children appointments, the appointment route is 504-842-3900 or MyOchsner.
Brent House Hotel
On-campus lodging is available for patients and families. Phone: 504-835-5411.
MyOchsner: Login, Scheduling, Results, Refills and Quick Pay
MyOchsner is the safest starting point for many routine patient tasks. It can help with appointments, results, records access, billing, refills, virtual visits, ePre-Check, mobile check-in and family/proxy access.
Use MyOchsner for
- Schedule or manage appointments.
- View test results and care-team information.
- Request refills when eligible.
- Access available records.
- Use Quick Pay or billing summary.
- Start eligible virtual visits or e-visits.
- Request Family Access under Sharing.
Portal support
MyOchsner Patient Support is 877-339-2637 or MyOchsner@ochsner.org. Listed support hours are Monday-Friday, 8 AM-5 PM.
Quick Pay
Pay as Guest can be used without logging in when you have the guarantor name and account number from the statement.
Doctors, Appointments, Referrals and Clinic Concierge
Ochsner Medical Center – New Orleans is a large academic medical center. A doctor search may lead to the Jefferson Highway campus, Ochsner Baptist, a health center, a specialty building, virtual visit or another Ochsner location.
Schedule appointment
Call 1-866-624-7637 or use MyOchsner.
Children’s appointments
For Ochsner Hospital for Children, call 504-842-3900 or use MyOchsner.
Clinic Concierge
For referral support, Ochsner lists Clinic Concierge at 866-805-3872, clinicconcierge@ochsner.org and fax 504-842-8416.
Before scheduling, confirm these
- Exact campus: Jefferson Highway, Baptist, West Bank, Kenner, Baton Rouge or another Ochsner site.
- Whether the visit is hospital-based, clinic-based, virtual, pediatric, cancer, transplant, heart, neuro, orthopedic, imaging or surgery-related.
- Whether referral, prior authorization, outside records or outside imaging is needed before the appointment.
- Whether MyOchsner ePre-Check or mobile check-in is available.
- Whether fasting, medication holds, arrival time or driver/escort rules apply.
Ochsner New Orleans Phone Directory
Emergency Care, Ochsner On Call and When to Use 911
Ochsner Medical Center – New Orleans is listed as open 24/7. Ochsner On Call is a 24/7 nurse care advice line, but Ochsner’s guidance says emergencies require 911 or the nearest emergency room.
Use ER / 911 now
- Chest pain, pressure, fainting or severe shortness of breath.
- Stroke signs: facial droop, arm weakness, slurred speech or sudden confusion.
- Major trauma, head injury, uncontrolled bleeding or severe burn.
- Severe allergic reaction, seizure, poisoning, overdose or suicidal crisis.
- Pregnancy emergency symptoms, severe abdominal pain or rapidly worsening symptoms.
Use Ochsner On Call for
- Non-emergency symptom guidance.
- Questions about how soon you should be seen.
- Help choosing clinic, urgent care, virtual visit or ER when symptoms are not severe.
- Next-step guidance when your doctor has not given different instructions.
ER wait reality
Emergency departments treat by medical urgency, not arrival order. Stroke, heart attack, trauma, airway, bleeding or sepsis concerns can move faster than less urgent symptoms.
Medical Records: MyOchsner, Signed Authorization and Jefferson Highway HIM
Use MyOchsner first for available records. Use formal Medical Records / Release of Information when another provider, insurer, school, legal office or caregiver needs official copies.
Billing, Paperless Statements, Estimates and Payment Help
Ochsner billing may involve hospital services, physician services, insurance processing, paperless statements, payment plans, estimates, provider-based billing and surprise-billing rights. Keep your email and phone updated in MyOchsner so billing notices reach you.
Pay routes
Use MyOchsner billing summary, Pay as Guest, automated phone payment, or billing customer service.
Billing customer service
Phone: 504-842-4190. Toll-free: 800-343-0269. Email: billing@ochsner.org. Listed hours: Monday-Friday, 7:30 AM-6 PM.
Price quotes
For price quotes, Ochsner lists central pricing office at 504-703-2773 or 855-241-9351.
Before paying a confusing bill
- Check whether the bill is hospital, physician, clinic, emergency, imaging, anesthesia, lab, pharmacy or another service.
- Compare the statement with your insurance Explanation of Benefits.
- Ask whether insurance has fully processed the claim.
- Ask for billing-code or itemized explanation if the charge is unclear.
- Ask whether financial assistance, payment plan, estimate tools or No Surprises Act protections apply.
- Save phone reference numbers, receipts, email replies and insurer call notes.
Free Parking, South Garage, Valet and Campus Navigation
Ochsner says parking and valet services are free for all patients and visitors at Ochsner Medical Center – New Orleans. Still, the campus can be confusing because different buildings and entrances serve different needs.
Visitor Rules, Unit Limits and Guest Accommodations
Ochsner’s visitor information lists regular hospital room visiting hours from 9 AM to 9 PM, but nursing staff and specialized units may limit visitor number and visit length based on patient needs.
Regular rooms
Visiting hours are listed as 9 AM-9 PM. Nursing staff may limit visitor number or length.
ICU
ICU visitation is listed as 8 AM-8 PM, with two visitors at a time. One visitor may stay overnight; no one under 18 overnight; children under 12 are not permitted.
Day of Surgery
Day of Surgery Waiting Room is listed as 6:30 AM-9 PM, Monday-Friday. Children under 12 are not permitted.
Pediatrics
Parents have 24-hour visiting; after 9 PM, parents only. Other visitors should check with family or nursing staff.
PICU
Parents and grandparents have 24-hour visiting except during rounds and shift changes. Up to two visitors per patient.
Rehabilitation
Rehabilitation Unit visiting is listed as 4-9 PM weekdays and noon-9 PM weekends.
Patient Advocacy, Language Services and Family Support
Use advocacy and language routes when normal front-desk, unit, clinic or billing answers are not enough. Ask for interpreter support early, especially before consent, surgery, serious diagnosis discussions, discharge instructions, medication changes, MyOchsner setup or billing conversations.
Patient Advocacy
Ochsner lists Patient and Provider Advocacy at 844-959-4327 or patientadvocate@ochsner.org. Jefferson Highway local advocacy phone: 504-842-3971.
Language services
Free 24/7 language assistance is listed at 833-804-0229. Select your language when calling.
External grievance
Ochsner lists Louisiana Department of Health at 866-280-7737 and Joint Commission at 800-994-6610 as external grievance routes.
Services, Centers of Excellence and Why This Campus Is Different
Ochsner describes the Jefferson Highway campus as a nationally recognized academic medical center with complex specialty care. Patients often travel here for services that may not be available at smaller locations.
Cancer services
Benson Cancer Center and oncology care may use River Road-facing entrances or separate appointment instructions.
Heart and transplant
Heart, vascular, structural heart, heart failure and transplant-related services are major campus search intents.
Neuroscience
Neurology, neurosurgery, stroke, epilepsy, movement disorders and deep brain stimulation are common specialty routes.
Orthopedics
Orthopedics, fracture care, spine care, shoulder replacement, foot/ankle and trauma orthopedics may require records or imaging.
Robotic surgery
Robotic surgery is listed among key specialty and center-of-excellence topics.
Children’s care
Ochsner Children’s Hospital and pediatric specialty programs are part of the Jefferson Highway campus ecosystem.
Official Ochsner Links to Use After This Guide
Ochsner Medical Center – New Orleans Map and Directions
Use this map for the Jefferson Highway campus. Confirm your exact entrance before leaving, especially for Emergency Department, South Garage, Benson Cancer Center, Radiation Oncology, Merrill Hines, Brent House Hotel, Children’s Hospital or specialty clinic visits.
Confirm department, entrance, parking/valet route, ID, insurance card, referral, records and arrival time.
Use South Garage security podium, valet staff, information desk or MyOchsner walking directions if the route is unclear.
Confirm discharge instructions, medication changes, follow-up, MyOchsner access, records needs and billing questions.
Ochsner New Orleans Patient Route Planner
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
MyOchsner script
Hi, I’m an Ochsner patient and need help with MyOchsner. My issue is [login / result / appointment / refill / proxy access / Quick Pay / record download]. What is the correct next step?Appointment script
Hi, I need an appointment for [specialty/condition] at Ochsner. Is Jefferson Highway the correct campus, do I need referral or outside records, and can I schedule through MyOchsner?Medical records script
Hi, I need Ochsner Medical Center New Orleans records from [date]. I need [ER note / discharge summary / operative report / imaging report / labs]. What authorization and recipient details are required?Billing script
Hi, I have an Ochsner bill for account [number]. Has insurance finished processing, is this hospital or physician billing, and can I request an itemized explanation, estimate review or payment plan?Parking script
Hi, my appointment is at [department/building]. Should I use South Garage, main entrance valet, Benson Cancer Center entrance, Radiation Oncology/Merrill Hines valet or another route?Advocacy script
Hi, I need help with a care concern from [date/unit]. I have the patient name, department, what happened and the outcome I’m asking for. Should I speak with Patient Advocacy or administrator on call?Common Ochsner New Orleans Mistakes to Avoid
Using MyOchsner during an emergency
MyOchsner is for routine portal tasks. Call 911 for emergency symptoms.
Going to the wrong Ochsner campus
Ochsner New Orleans can mean Jefferson Highway, Baptist, Children’s, Benson Cancer Center or another nearby Ochsner site. Confirm exact location.
Skipping South Garage validation
If you park more than 6 hours in South Garage, validate your ticket at the Security podium before leaving.
Requesting records too late
Formal records need signed authorization, specific dates and recipient details. Start early before specialist, legal or insurance deadlines.
Paying a confusing bill too quickly
Check insurance EOB, hospital vs physician charges, itemized details and payment-plan options first.
Bringing restricted visitor items
Ask the nurse before bringing food, flowers, plants, balloons, children, religious items or personal equipment.
Ochsner Medical Center New Orleans FAQ
Where is Ochsner Medical Center – New Orleans located?
Ochsner Medical Center – New Orleans is located at 1514 Jefferson Highway, Jefferson, LA 70121.
What is the main phone number for Ochsner Medical Center – New Orleans?
The main phone number is 504-842-3000.
Is Ochsner Medical Center – New Orleans open 24 hours?
Yes. Ochsner’s official location page lists Ochsner Medical Center – New Orleans as open 24/7. For emergencies, call 911.
How do I schedule an appointment at Ochsner?
To schedule an appointment, call 1-866-624-7637 or use MyOchsner. For Ochsner Hospital for Children appointments, call 504-842-3900 or use MyOchsner.
What is MyOchsner used for?
MyOchsner can be used for appointment scheduling, test results, records access, refills, Quick Pay, billing tools, virtual visits, ePre-Check, mobile check-in and approved family/proxy access.
What is the MyOchsner support phone number?
MyOchsner Patient Support is 877-339-2637 or MyOchsner@ochsner.org. Listed support hours are Monday through Friday, 8 a.m. to 5 p.m.
Who do I call for Ochsner Medical Center New Orleans medical records?
For Ochsner Medical Center – New Orleans on Jefferson Highway, Medical Records phone is 504-842-2832 and fax is 504-842-4047.
Who do I call for Ochsner billing questions?
Ochsner billing customer service is 504-842-4190 or 800-343-0269. Email is billing@ochsner.org. Listed customer-service hours are Monday through Friday, 7:30 a.m. to 6 p.m.
How do I get an Ochsner price quote?
Ochsner lists the central pricing office at 504-703-2773 or 855-241-9351 for price quotes.
What is Ochsner On Call?
Ochsner On Call is a 24/7 nurse care advice line for non-emergency guidance. Call 1-800-231-5257 or 504-842-3155. For emergencies, call 911.
Is parking free at Ochsner Medical Center – New Orleans?
Yes. Ochsner says parking and valet services are free for all patients and visitors at Ochsner Medical Center – New Orleans.
What should I know about South Garage parking?
Patients and visitors need to pull a ticket upon entry and keep it for exit. If parked more than 6 hours, validate the ticket at the Security podium on the 1st floor near the South Garage elevators.
What are regular visiting hours at Ochsner Medical Center – New Orleans?
Regular hospital room visiting hours are listed as 9 a.m. to 9 p.m., but nursing staff and specialized units may limit the number of visitors and visit length.
What are ICU visiting rules at Ochsner New Orleans?
ICU visitation is listed as 8 a.m. to 8 p.m. with two visitors allowed at a time. One visitor may be allowed to stay overnight, but no one under 18 may stay overnight and children under 12 are not permitted.
Who do I call for Ochsner patient advocacy or complaints?
Ochsner lists Patient and Provider Advocacy at 844-959-4327 or patientadvocate@ochsner.org. The Jefferson Highway local advocacy phone is 504-842-3971.
Does Ochsner offer language assistance?
Yes. Ochsner lists free 24/7 language assistance at 833-804-0229.