Jackson West Medical Center: MyChart, Doctors & Phone 2026

Verified details used

• Address, main phone, open-24-hours status and official Jackson West location details.
• 100-bed all-private acute-care hospital and adult/pediatric ER feature.
• Services: breast health, cardiac care, gastroenterology, neuropsychology, oncology, orthopaedics, radiology, rehabilitation, urology, weight-loss surgery and wound care.
• Jackson Medical Group | Jackson West Suite 402, phone and clinic services.
• UHealth Jackson Specialty Care at Jackson West fourth-floor pediatric specialty care.
• Billing, medical records, radiology images, visitor information and pharmacy refill routes.

Verify live before acting

• Doctor availability, accepting-new-patient status and insurance participation.
• Exact suite, floor, entrance and whether your appointment is hospital, medical group or UHealth.
• Visitor restrictions, pediatric rules, ICU rules and infection-control changes.
• Final bills after insurance processing and separate provider statements.
• Pharmacy hours, café hours, holiday hours and urgent-care wait/appointment availability.

Best user rule

Use this guide to choose the correct route, then use official Jackson Health pages before entering personal health data, requesting records, paying a bill, scheduling care, or driving to a specific suite.

Use the portal for

• Accessing available personal medical information.
• Viewing available records from Jackson Health System care.
• Checking available discharge or visit information when posted.
• Keeping records organized after ER, imaging, surgery or clinic visits.
• Managing eligible portal functions through official Jackson tools.

Portal safety

Open the portal from Jackson’s official patient tools or the official myJacksonHealth route. Avoid sponsored lookalikes, unrelated MyChart organizations, fake payment pages or third-party record forms.

Do not use it for

• Emergency symptoms or same-day triage.
• Critical questions before surgery or imaging today.
• Formal legal, school, employer or attorney record release.
• Radiology images/CDs when a specialist needs image files.

Use ER / 911 now

• Chest pain, stroke signs or severe breathing trouble.
• Major injury, heavy bleeding, serious fall or head injury.
• Poisoning, overdose, seizure or severe allergic reaction.
• Severe abdominal pain, pregnancy emergency or sudden confusion.
• Child difficult to wake, severe breathing trouble, seizure, dehydration signs or serious injury.

Pediatric ER note

Jackson West’s official campus details list adult and pediatric emergency room services. For serious pediatric symptoms, call 911 or use emergency care immediately.

Bring if safe

• Photo ID and insurance card.
• Medication list, doses and allergies.
• Recent discharge papers or imaging/lab reports.
• Parent/guardian authorization when relevant.
• Phone charger and emergency contact details.

HIM phone

305-585-6290 for medical-record questions.

Billing records

Billing Department: 1-877-881-6177, Monday-Friday, excluding holidays.

Radiology images

Radiology Department: 305-585-7056, Monday-Friday, excluding holidays.

Bill questions

Jackson lists Patient Finance Customer Service at 1-877-881-6177 for bill questions, duplicate bills and itemized bills.

Scheduling / financial assessment

Jackson lists the Patient Scheduling Center at 305-585-6000 for appointments, changes and financial assessment routing.

Financial assistance

Jackson says emergency or critical care may be received regardless of financial status or ability to pay. Ask early if you need help.

Visitor information

Jackson’s visitor page lists 786-466-1050 for Jackson West visitor information. Call before bringing food, flowers, children or multiple visitors.

SkyWay Café

Jackson visitor information lists Jackson West SkyWay Café weekday breakfast 7:30-10:30 AM and lunch/dinner 11 AM-6 PM; weekend lunch/dinner is listed until 5 PM.

Jackson Pharmacy | Jackson West

Jackson Pharmacy at Jackson West is listed at 786-466-1010. Jackson’s pharmacy refill app instructions list Jackson West as a refill location.

Traffic reality

Doral/Palmetto-area traffic can slow arrival. Leave extra time for parking, elevators, registration and walking to the correct suite.

Suite reality

Jackson Medical Group, UHealth pediatric specialty care, hospital departments and pharmacy can use different floors or suite instructions.

Discharge checklist

Before leaving, ask what changed, which medicines changed, what symptoms mean return, who to call, and whether results will appear in myJacksonHealth.

Use Jackson West Medical Center at 2801 N.W. 79th Avenue. For life-threatening symptoms, call 911.

Confirm whether your appointment is Suite 402, fourth floor, UHealth suite, urgent care, or another Jackson location.

Save provider name, appointment time, suite/floor, insurance, referral, parking plan and records checklist.

Using the wrong “MyChart”

Jackson West uses myJacksonHealth. Do not enter private information into an unrelated MyChart portal.

Calling the ER for records or billing

Use HIM for records, radiology for images, and billing/customer service for bills.

Driving to the wrong suite

Jackson Medical Group, pediatric specialty care, UHealth suites, pharmacy and urgent care can be different routes.

Waiting on portal messages during emergencies

Portal messages are not emergency care. Call 911 for severe symptoms.

Paying before checking separate bills

Hospital, doctor, imaging, anesthesia, emergency-provider and pathology bills can be separate. Compare with your EOB.

Requesting “all records” when a specific record is enough

For doctor follow-up, ask the receiving office whether they need discharge summary, imaging report, actual images, labs or operative note.