CAMC Patient Route Hub
Use this 2026 guide before you log in, call Charleston Area Medical Center, search for MyChart, find a doctor, choose the right CAMC hospital, use the ER, request records, pay a bill, report a concern, or plan a visit in Charleston or Teays Valley.
The key correction: many people search “CAMC MyChart,” but CAMC’s official portal is PatientLink. Use PatientLink for available records, test results, medication lists, visit summaries, messages to CAMC-employed physician offices, appointment requests and prescription-renewal requests.
Route Hub
Choose the Right CAMC Route
Official-Source Check: What This Rebuild Adds
This rebuild keeps the existing URL and turns it into a stronger patient-route guide. It is not just a directory rewrite; it helps users choose the right CAMC campus, phone number, portal, ER, records route, billing route and complaint route.
Verified details used
- CAMC operator, scheduling, billing, patient information and medical-records phone numbers.
- PatientLink support, enrollment, invitation, password and feature details.
- General Hospital, Memorial Hospital, Women & Children’s Hospital and Teays Valley Hospital addresses and phone numbers.
- General Hospital Level I trauma / stroke / neurosciences / rehab context.
- Memorial Hospital heart, cancer and robotic/vascular services context.
- Medical Records phone, hours and photo-ID requirement.
- Billing, price quote, financial-assistance and complaint/help-line routes.
Verify live before acting
- Which campus or clinic your appointment is actually at.
- Doctor availability, referral rules and insurance participation.
- Department hours, holiday changes and visitor restrictions.
- Whether a result is in PatientLink or still needs a records request.
- Final bill balance after insurance processing.
Best use
Use this page to choose the right path, then use official CAMC/Vandalia Health links before entering health data, paying a bill, requesting records, or driving to a hospital or clinic.
CAMC MyChart? Use PatientLink
CAMC’s official patient portal is PatientLink. Use it for available records and routine patient access. Do not enter personal details into a random MyChart page, old portal result or unrelated “CAMC” website.
PatientLink helps with
- Test results including lab, radiology and pathology.
- Medication lists.
- Allergies and immunizations.
- Inpatient and outpatient visit summaries.
- Health information recommended by your care team.
- Messages to CAMC-employed physician offices.
- Appointment requests and prescription-renewal requests for eligible CAMC-employed physician offices.
Portal support
PatientLink support phone: 877-621-8014, available 24/7. If an invitation expires, CAMC lists patientlink_support@camc.org for portal access help.
Enrollment basics
You can enroll at registration during a CAMC visit. CAMC says you provide your email address plus a secret question/answer, then finish enrollment from the email invitation. Invitations are valid for 90 days.
Which CAMC Hospital Should You Use?
Charleston Area Medical Center is not one single doorway. Different CAMC hospitals serve different patient needs. Use this guide before driving to the wrong campus.
304-388-5432
304-388-5432
304-388-5432
304-757-1700
304-343-4371
CAMC Emergency Care: General, Memorial, Teays Valley and Children’s Needs
Use the ER or 911 for serious symptoms. CAMC General Hospital is described as a Level I Trauma Center with 24/7 major trauma readiness, and CAMC’s system also has emergency routes at other campuses.
Call 911 / use ER now
- Chest pain, pressure, possible heart attack or severe shortness of breath.
- Stroke signs: face droop, arm weakness, speech trouble or sudden severe headache.
- Major trauma, serious bleeding, fracture with deformity, poisoning or overdose.
- Seizure, sudden confusion, severe allergic reaction or rapidly worsening symptoms.
- Severe pregnancy symptoms, child emergency or danger to self/others.
General Hospital ER
General Hospital’s emergency department is tied to Level I trauma, stroke, neurosciences and rehabilitation services. General Hospital ER phone listed in department details: 304-388-7498.
Memorial Hospital ER
Memorial Hospital’s emergency department is especially tied to heart and vascular care. Memorial department details list Emergency Department phone 304-388-5535.
CAMC Doctors, Appointments and Scheduling
Doctor visits, outpatient tests and procedures may be scheduled through different paths: provider office, CAMC Central Scheduling, PatientLink request, or a specialty clinic. Start with the correct route.
Find a provider
Use CAMC/Vandalia Health Find a Provider to search by name, specialty, condition or health system.
Central Scheduling
Call 304-388-9677 or toll-free 1-800-348-9677. CAMC says you should have your insurance information and physician’s order ready.
PatientLink requests
Patients of CAMC-employed physicians can use PatientLink for appointment requests and prescription renewals when available.
Appointment checklist
- Know whether you need primary care, heart, oncology, neurology, orthopedics, women’s health, pediatrics, surgery, imaging, lab, rehab, sleep, urology or emergency care.
- Have your physician order ready for scheduled tests/procedures.
- Confirm exact campus, building, suite and parking before driving.
- Ask whether insurance authorization, referral, fasting, medication hold or driver/escort is required.
- Use 911/ER instead of scheduling if symptoms are severe or rapidly worsening.
CAMC Phone Directory: Fast Routing
Use the operator for general routing, but use the right department number when you already know your need.
1-800-348-9677
patientexperience@vandaliahealth.org
Medical Records: PatientLink vs Formal Copies
CAMC says PatientLink is the best option for patients who simply want to view results. Use Medical Records when you need formal copies, outside-doctor transfer, legal/insurance paperwork, proxy access help or records not visible online.
Billing, Online Bill Pay, Price Quotes and Financial Assistance
CAMC’s billing page sends patients to online bill pay and lists Billing and Financial Services at 304-388-7530. For a prospective service quote, the price-transparency page also points patients to 304-388-7530.
Bill questions
Billing and Financial Services: 304-388-7530. Use this for bill questions, services, quote questions and payment help.
Online bill pay
Use the official CAMC online bill-pay page. Avoid payment links from ads, emails or third-party sites that are not clearly CAMC/Vandalia Health.
Financial help
CAMC financial-assistance resources include policy, application, Spanish forms, participating provider list and 2026 financial-assistance guidelines.
Before paying or disputing a CAMC bill
- Confirm which CAMC facility, clinic, physician group, lab, imaging or provider generated the charge.
- Compare the bill with your insurance Explanation of Benefits.
- Ask if insurance has fully processed the claim.
- Ask for an itemized statement if the charge is unclear.
- Ask whether financial assistance, payment plan, quote review or insurance correction applies.
- Keep date, representative name, reference number and next step after every call.
Visitors, Rooms, Dining, Gift Shops and Support
CAMC visitor needs differ by campus and unit. Always confirm the exact hospital, room/unit, visitor rules and restrictions before bringing food, flowers, gifts, children or multiple visitors.
Choose campus first
General, Memorial, Women & Children’s, Teays Valley and Charleston Surgical have different buildings, units, entrances and services.
Call main operator
If unsure, call 304-388-5432 and ask for the patient’s hospital/unit or the correct visitor information route.
Women & Children’s
This campus is tied to high-risk births, Level III NICU and Level I pediatric ICU. Unit rules may be stricter for babies and children.
Complaints, Concerns and Patient Experience
CAMC lists a Help Line for concerns and a Patient Experience route for grievances. Use immediate staff escalation if a current patient is unsafe.
Immediate concern
CAMC Help Line: 304-388-9623 for concerns and immediate assistance.
Patient Experience
For grievances or unresolved issues: 304-388-2005 or patientexperience@vandaliahealth.org.
Safety issue
If a current patient is in danger, speak with the nurse, charge nurse, unit manager, security, ER staff or call emergency services.
Before making a complaint
- Write the patient name, date, time, campus, unit and room if known.
- List staff names or roles if known.
- Separate urgent safety concerns from billing, records or service concerns.
- Attach or keep discharge papers, bills, PatientLink messages and call notes.
- Ask for the next step, response timeline and reference number if available.
CAMC Services Patients Search Most
Use this section to avoid the wrong campus. Exact services, doctor schedules and clinic locations can change, so verify on official CAMC/Vandalia pages.
Official CAMC Links to Use After This Guide
CAMC Map: Start With the Right Campus
This map points to CAMC General Hospital. For Memorial, Women & Children’s, Teays Valley, Charleston Surgical Hospital or a clinic, use the official location page and exact address before driving.
Use 501 Morris St, Charleston, WV 25301 for General Hospital campus planning.
Use 3200 MacCorkle Ave SE, Charleston, WV 25304.
Use 800 Pennsylvania Ave, Charleston, WV 25302.
CAMC Patient Route Planner
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
PatientLink script
Hi, I’m a CAMC patient and need help with PatientLink. My issue is [login / invitation expired / results / appointment request / prescription renewal / proxy access]. What is the correct next step?Scheduling script
Hi, I have a physician order for [test/procedure]. My insurance is [plan]. Can you help schedule and tell me the campus, prep, arrival time and pre-registration requirements?Medical records script
Hi, I need CAMC records from [campus] for service date [date]. I need [ER note / discharge summary / lab result / imaging report / full chart]. Should I use PatientLink or a formal records request?Billing script
Hi, I have a CAMC bill for service date [date]. Has insurance finished processing, is this hospital or professional billing, and can I request an itemized statement, quote review, payment plan or financial-assistance review?Campus script
Hi, I’m trying to confirm whether my visit is at General, Memorial, Women and Children’s, Teays Valley, Charleston Surgical, or an outpatient clinic. Can you confirm address, suite, parking and check-in?Concern script
Hi, I need help with a concern from [date/unit/campus]. I have the patient name, what happened, and the outcome I’m asking for. Should I call the Help Line or Patient Experience?Common CAMC Mistakes to Avoid
Using the wrong MyChart page
Use CAMC PatientLink. Do not enter health information into a MyChart page from a different hospital system.
Driving to the wrong campus
General, Memorial, Women & Children’s, Teays Valley and Charleston Surgical serve different needs and addresses.
Using portal messages for urgent symptoms
CAMC says not to use PatientLink messaging for urgent or emergent issues. Call the office, ER or 911 as appropriate.
Calling billing for medical records
Use Medical Records at 304-388-1308 for CAMC/Teays records; use Billing at 304-388-7530 for bill questions.
Scheduling without an order
Central Scheduling says you should have your insurance information and physician’s order ready.
Ignoring separate Vandalia locations
Greenbrier Valley and Plateau records/portals may have separate instructions based on facility and visit date.
Charleston Area Medical Center FAQ
What is Charleston Area Medical Center’s main phone number?
The main CAMC operator/information number is 304-388-5432.
Does CAMC use MyChart?
CAMC’s official patient portal is PatientLink. Many people search for MyChart, but for CAMC you should start with the official PatientLink page.
What is CAMC PatientLink?
PatientLink is CAMC’s free and secure patient portal. It lets patients access health records and other information about their care from a computer, tablet or phone.
What is the CAMC PatientLink support phone number?
CAMC lists PatientLink support at 877-621-8014, available 24 hours a day, 7 days a week.
What can I see in CAMC PatientLink?
PatientLink can show test results, medication lists, allergies, immunizations, inpatient and outpatient visit summaries, and recommended health information. Patients of CAMC-employed physicians may also message the office, request appointments and request prescription renewals.
How do I enroll in CAMC PatientLink?
You can enroll during registration at a CAMC visit by giving an email address and a secret question and answer. CAMC says the portal invitation email is valid for 90 days.
Where is CAMC General Hospital located?
CAMC General Hospital is located at 501 Morris St, Charleston, WV 25301.
Where is CAMC Memorial Hospital located?
CAMC Memorial Hospital is located at 3200 MacCorkle Avenue SE, Charleston, WV 25304.
Where is CAMC Women and Children’s Hospital located?
CAMC Women and Children’s Hospital is located at 800 Pennsylvania Ave, Charleston, WV 25302.
Where is CAMC Teays Valley Hospital located?
CAMC Teays Valley Hospital is located at 1400 Hospital Drive, Hurricane, WV 25526.
Who do I call for CAMC scheduling?
Call CAMC Central Scheduling at 304-388-9677 or toll-free 1-800-348-9677. Have your insurance information and physician’s order ready.
Who do I call for CAMC medical records?
For CAMC and Teays Valley Hospital visits, CAMC lists Medical Records at 304-388-1308, available 8:30 a.m. to 4 p.m.
Who do I call for CAMC billing questions?
CAMC lists Billing and Financial Services at 304-388-7530.
How do I report a concern at CAMC?
CAMC lists a Help Line at 304-388-9623 for concerns and immediate assistance. For grievances or unresolved concerns, CAMC lists Patient Experience at 304-388-2005 or patientexperience@vandaliahealth.org.
When should I call 911 instead of using PatientLink or calling a CAMC office?
Call 911 for chest pain, stroke signs, severe breathing trouble, major trauma, major bleeding, poisoning, overdose, seizure, severe allergic reaction, suicidal crisis, severe pregnancy symptoms, child emergency, sudden confusion or symptoms getting worse quickly.