UCLA Santa Monica Patient Hub
Use this guide before you call UCLA Santa Monica Medical Center, search for MyChart, find a UCLA doctor, request records, pay a bill, check parking, visit a patient, or drive to the Nethercutt Emergency Center.
Fast portal answer: UCLA Health uses myUCLAhealth, a MyChart-style portal. Use the official UCLA page or app before entering private health information.
What Do You Need from UCLA Santa Monica?
UCLA Santa Monica Phone Numbers: Use the Right Line
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Hospital & patient information | 424-259-6000 | Main hospital routing, patient/unit questions and house-supervisor routing after hours. | Immediate medical emergency. |
| Admissions | 424-259-6611 | Admissions-related questions before or during hospital stay. | Doctor search or portal login help. |
| Emergency Department | 424-259-8400 | Nethercutt Emergency Center department line and ER information. | Calling instead of 911 for life-threatening symptoms. |
| Medical Records | 424-259-8045 | Records office questions for UCLA Santa Monica Medical Center. | Billing, appointment scheduling or emergency care. |
| Santa Monica billing | 310-825-8325 | UCLA Santa Monica hospital-services billing questions. | Portal technical support or clinical advice. |
| Physician billing | 310-301-8860 | UCLA physician-services bill questions. | Hospital-only billing or emergency care. |
| Patient Affairs & Spiritual Care | 424-259-9120 | Patient experience, concerns, spiritual care and support needs. | 911-level emergencies. |
| Gift Shop | 424-259-9922 | Gift shop questions and patient gift routing. | Visitor policy exceptions or patient condition updates. |
| Volunteer Services | 424-259-8180 | Volunteer-related questions. | Care scheduling or records. |
| Parking information | 424-259-9100 | Parking passes, valet, garages and parking-options help. | Medical or billing questions. |
| myUCLAhealth support | 855-364-7052 | Portal login, username, password, activation or access problems. | Emergency symptoms or urgent clinical advice. |
UCLA Santa Monica MyChart? Use myUCLAhealth
What myUCLAhealth helps with
- Schedule medical appointments when available.
- Send secure messages to your care team for non-urgent questions.
- View lab and imaging results when released.
- Request prescription renewals.
- Pay UCLA Health medical bills.
- View health summary, visit details and available medical information.
- Use the MyChart mobile app or myUCLAhealth website.
Important portal rule
UCLA calls the patient portal myUCLAhealth, and it works with the MyChart app. A clinic, student health office, outside doctor, imaging partner or older paperwork may route you differently, so match the portal to the visit location and provider.
Find UCLA Santa Monica Doctors and Appointments
Search official providers
Use UCLA Health’s official provider search to look by condition, specialty, location, doctor name, gender, language, book-online availability or primary care.
Book or request care
New patients can book online with select doctors or request an appointment. Returning patients can schedule through myUCLAhealth or by calling their clinic directly.
Confirm before going
Ask about exact address, insurance, referral, prior authorization, records needed, parking, video visit option and whether the visit is at the hospital or a nearby medical office.
Doctor-search checklist
- Is the provider accepting new patients?
- Is the appointment at UCLA Santa Monica Medical Center, a medical office building, immediate care, surgery center or another UCLA location?
- Does your insurance require a referral or authorization?
- Should records, imaging or lab results be sent before the visit?
- Can you schedule through myUCLAhealth, online booking, clinic phone or appointment-request form?
Hours, Entrances, Parking and Arrival Rules
Important entrances
- Main medical center address: 1250 16th Street, Santa Monica, CA 90404.
- Nethercutt Emergency Center entrance: 1255 15th Street.
- Orthopaedic Institute entrance: 1225 15th Street.
- Follow appointment instructions because UCLA Santa Monica has nearby medical buildings and specialty locations.
Parking details users actually need
- Parking options include UCLA medical buildings, nearby garages and metered street parking.
- Valet is available at the main entrance and at the 1225 15th Street entrance.
- For parking questions, call 424-259-9100.
- Rates, passes and access can change; confirm before a long visit.
- Check your appointment reminder before choosing a garage because nearby UCLA buildings use different entrances.
| Location / service | Useful access note | Best user action |
|---|---|---|
| Nethercutt Emergency Center | Emergency Center entrance at 1255 15th Street; phone 424-259-8400. | Use ER for urgent/emergency issues; call 911 for life-threatening symptoms. |
| fast ER | Fast-track service for qualifying minor injuries/illnesses is listed daily from 11 AM-11 PM. | Do not assume you qualify; ER staff decide based on condition. |
| Main hospital | 1250 16th Street. | Use for the main hospital unless your appointment gives another entrance. |
| Orthopaedic Institute | 1225 15th Street entrance. | Use when your appointment confirmation points to the Orthopaedic Institute. |
| Parking structures | Parking garages are located near 15th and 16th Streets. | Call parking services or check the official parking page for rates and passes. |
| Street parking | Metered street parking may be available nearby. | Do not rely on street parking for urgent ER or time-sensitive appointments. |
Emergency Care: Nethercutt Emergency Center vs Immediate Care
Use 911 / ER now for
- Chest pain, pressure or possible heart attack.
- Stroke signs: face droop, arm weakness or speech trouble.
- Severe breathing trouble, major bleeding, poisoning or overdose.
- Severe allergic reaction, seizure, head injury, serious fracture or major trauma.
- Suicidal crisis, danger to self/others or rapidly worsening symptoms.
Official ER details to know
- Nethercutt Emergency Center is on the ground floor of the hospital’s Southwest Wing on 15th Street.
- Emergency Center location: 1255 15th Street, Santa Monica, CA 90404.
- Emergency Center phone: 424-259-8400.
- fast ER is listed for qualifying minor injuries/illnesses and aims for 90 minutes or less.
- fast ER is listed daily from 11 AM to 11 PM.
Medical Records: myUCLAhealth, Online Request and Formal Copies
| Record need | Best route | What to prepare | Timing / warning |
|---|---|---|---|
| Quick access to available results | myUCLAhealth | Portal login and correct UCLA Health account. | Not every record may be visible immediately. |
| Formal medical record copy | UCLA Health medical records request | Photo identification and request details. | Use official release process for legal, insurance, school, work or transfer needs. |
| Santa Monica records office | 424-259-8045 | Patient name, date of birth, dates of service and facility. | Call before going in person. |
| Records for another doctor | Ask receiving office what they need | Specific visit notes, imaging, labs or discharge summary. | Image files and written reports may be handled differently. |
| MyChart app confusion | Use myUCLAhealth / MyChart app | Correct UCLA Health username, Epic ID or activation route. | Portal tech support: 855-364-7052. |
Billing, Insurance, Price Estimates and Financial Help
Pay online
UCLA Health says patients can sign in to myUCLAhealth to securely view and pay bills.
Pay by phone
UCLA lists phone payment options 24/7 with no service charge. Physician bill phone: 310-301-8860. Hospital bill phone: 310-825-8021. Santa Monica hospital-services billing line: 310-825-8325.
Financial help
UCLA Health says financial assistance may provide partial or full discounts for eligible low-income, uninsured or under-insured patients.
Before paying or disputing a bill, check this
- Is it a hospital bill, physician bill, radiology bill, lab bill, anesthesia bill or separate professional charge?
- Has insurance processed the claim and issued an Explanation of Benefits?
- Do you need an itemized statement?
- Can you use myUCLAhealth billing tools?
- Do you qualify for financial assistance or a payment arrangement?
- Are you looking for a price estimate rather than a final bill?
- For insurance network questions, confirm with UCLA’s insurance representatives or your health plan.
Visitors, Patient Support and Comfort Details
Visitor questions
For visitor-policy questions, contact the Office of Patient Experience during normal business hours or use the main hospital information number after hours/weekends/holidays and ask for the house supervisor.
Visitor badges
Inpatient visitors should check in at the hospitality services information desk for a visitor badge. Policies can change, so confirm before visiting.
Symptoms rule
Clinic, lab and ambulatory visitors should be symptom-free of infectious disease. Use phone or video support when sick.
Patient Affairs & Spiritual Care
For UCLA Santa Monica, Patient Affairs & Spiritual Care is listed at 424-259-9120.
Gift shop
The UCLA Santa Monica contact directory lists gift shop help at 424-259-9922. Ask the unit before sending flowers, balloons, food or large items.
Interpreter help
Ask UCLA Health staff for interpreter or language-support services when needed. Do not delay urgent care while looking for a translated page.
Official Links After You Know the Right Route
Map and Directions
Use 1250 16th Street for the main hospital unless your appointment gives a different entrance.
Use Nethercutt Emergency Center entrance at 1255 15th Street for ER arrival.
Call 424-259-9100 or check the parking page for current rates, passes and garage access.
UCLA Santa Monica Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my UCLA Santa Monica records through myUCLAhealth. My issue is [login / activation / missing result / billing / proxy access]. Should I call portal support or Medical Records?Doctor search
Hi, I need help finding a UCLA doctor near Santa Monica for [condition/specialty]. Can you confirm new-patient availability, insurance/referral needs, exact address and whether online booking is available?Medical records
Hi, I need records from UCLA Santa Monica Medical Center for service date [date]. I need [ER note / discharge summary / imaging report / labs]. Should I use myUCLAhealth or the formal records request?Billing
Hi, I received a UCLA bill for account [number]. Is this hospital billing or physician billing, has insurance processed it, and can I request itemization or financial-assistance review?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visitor rules, allowed hours, unit restrictions, gift/flower rules and whether I should speak with the house supervisor?Parking
Hi, I have an appointment at [building/department]. Which parking option should I use, what entrance is closest, and are valet or parking passes available today?UCLA Santa Monica Medical Center FAQ
Where is UCLA Santa Monica Medical Center located?
UCLA Santa Monica Medical Center is located at 1250 16th Street, Santa Monica, CA 90404.
What is the main phone number for UCLA Santa Monica Medical Center?
The main hospital and patient information number is 424-259-6000.
Does UCLA Santa Monica Medical Center use MyChart?
Yes. UCLA Health uses myUCLAhealth, a MyChart-style patient portal that also works with the MyChart mobile app.
What is myUCLAhealth technical support phone number?
UCLA lists myUCLAhealth technical support at 855-364-7052.
What can I do in myUCLAhealth?
myUCLAhealth can help patients schedule appointments when available, send secure non-urgent messages, view test results, request prescription renewals, pay medical bills and access available health information.
How do I find UCLA Santa Monica doctors?
Use UCLA Health’s official Find a Doctor page to search by condition, specialty, location or provider name. New patients may be able to book select doctors online or request an appointment; returning patients can use myUCLAhealth or call their clinic.
What is the UCLA Santa Monica Emergency Department phone number?
The Nethercutt Emergency Center / Emergency Department phone number is 424-259-8400. For life-threatening symptoms, call 911 instead of calling the department line.
Where is the UCLA Santa Monica Emergency Center entrance?
The Nethercutt Emergency Center entrance is listed at 1255 15th Street, Santa Monica, CA 90404.
What is fast ER at UCLA Santa Monica?
UCLA says the Nethercutt Emergency Center offers fast ER, a fast-track service for qualifying minor injuries and illnesses that strives to treat qualifying patients within 90 minutes or less. It is listed daily from 11 AM to 11 PM.
How do I request medical records from UCLA Santa Monica?
Start with myUCLAhealth for records available in the portal. For formal copies, use UCLA Health’s official medical records request process or call UCLA Santa Monica Medical Records at 424-259-8045.
Who do I call for UCLA Santa Monica billing?
For UCLA Santa Monica hospital-services billing, call 310-825-8325. UCLA also lists physician bill phone payments at 310-301-8860 and hospital bill phone payments at 310-825-8021.
Where should I park at UCLA Santa Monica Medical Center?
Parking options include nearby UCLA medical buildings, garages on 15th and 16th Streets, metered street parking and valet at the main entrance and 1225 15th Street. Call 424-259-9100 for parking information.
What is the UCLA Santa Monica Orthopaedic Institute entrance?
The Orthopaedic Institute entrance is listed at 1225 15th Street.
Who should I call about visitor questions?
For visitor questions, contact the Office of Patient Experience during normal business hours or call the main hospital information number at 424-259-6000 after hours, weekends or holidays and ask to speak to the house supervisor.
Is this page the official UCLA Santa Monica Medical Center website?
No. This is an independent patient-navigation guide. Always verify current portal, doctors, records, billing, parking, visitor and emergency details with UCLA Health.