TriStar Summit Patient Route Finder
Use this 2026 guide before you call TriStar Summit Medical Center, search “MyChart,” use MyHealthONE, find a doctor, request medical records, schedule imaging, register online, pay a bill, visit a patient, or drive to the Hermitage campus.
Portal correction: TriStar Summit’s official hospital portal route is MyHealthONE. Many users search “MyChart,” but MyHealthONE is the correct official route for hospital records, discharge instructions, follow-up appointments and bill pay.
Choose the Right TriStar Summit Route
Most patients do not need a long hospital description. They need the correct next step: login, call, schedule, register, request, pay, visit, or go to the ER.
TriStar Summit Phone Numbers: Call the Correct Line
| Need | Phone / route | Use for | Ask this to save time |
|---|---|---|---|
| Main hospital | 615-316-3000 | General information, switchboard and department routing. | “Can you connect me to the right department for…” |
| General information | 615-316-3000 | Basic hospital routing and front-line help. | “Which entrance or department should I use?” |
| Physician referral | 855-790-3627 | Help finding a doctor by specialty, condition or location. | “Who is accepting new patients for [specialty]?” |
| Consult-A-Nurse | 844-706-8773 | Free 24/7 nurse line guidance for non-emergency questions. | “Do my symptoms need ER, urgent care or routine care?” |
| Emergency Department | 615-316-3150 | ED department routing when it is not a life-threatening emergency. | “I’m calling about an existing ER visit / non-emergency routing.” |
| ER registration | 615-316-3602 | Emergency registration questions. | “Is this handled through ER registration?” |
| Billing inquiries | 615-886-4788 | Hospital bill questions and payment routing. | “Is this hospital bill separate from doctor/lab/radiology?” |
| Medical Records | 615-316-3580 | Local Health Information / medical-record questions. | “Do I need portal, online request, fax, mail or Radiology?” |
| Records request status | 844-481-0278 | Online/paper records request process and status. | “Has my signed authorization been received?” |
| Central Scheduling | 615-695-7229 / 866-695-7229 | Diagnostic procedures and scheduled services. | “Do I need main admitting or imaging center check-in?” |
| Main Admitting | 615-316-3570 | Inpatient stays, outpatient tests and procedure registration. | “Which lobby or desk should I report to?” |
| Radiology | 615-316-3900 | Radiology department routing and image questions. | “Do I need images, report, or both?” |
| Summit Outpatient Imaging Center | 615-316-2270 | Outpatient imaging center questions. | “Is my appointment at 3901 Central Pike?” |
| Labor & Delivery / Women’s Center | 615-316-4250 | Labor, delivery and women’s center routing. | “Which visitor or entrance rule applies today?” |
| Chaplain | 615-316-3526 | Chaplain support; visitors may also call operator “0”. | “Can a chaplain visit [unit/patient]?” |
| Gift shop | 615-316-3126 | Gift shop questions. | “Can this be delivered to the patient’s room?” |
TriStar Summit MyChart? Use MyHealthONE
What MyHealthONE helps with
- View many hospital records on desktop, laptop, tablet or smartphone.
- View lab results, physician notes, imaging reports and more when available.
- View discharge instructions and post-visit summaries.
- Schedule follow-up appointments when available.
- Share health records with a physician or caregiver.
- Pay hospital bills through MyHealthONE or secure online payment routes.
- Download the MyHealthONE app from the App Store or Google Play if preferred.
Portal safety checklist
- Use the official TriStar Health or MyHealthONE link before entering private health information.
- Do not use portal messaging for emergency symptoms.
- Do not assume every physician-office bill appears in the hospital portal.
- Do not assume every record is available in the portal; some records require Medical Records.
- For MyHealthONE support, call 855-422-6625.
Find TriStar Summit Doctors and Appointments
Search official doctors
Use the official TriStar Summit doctor search by doctor name, specialty, condition or location.
Call referral help
For help finding a physician, call the official physician referral line at 855-790-3627.
Confirm before booking
Ask about insurance, referral need, new-patient status, office address, telehealth, prep instructions, records needed and billing route.
Emergency Care: Main ER, Mt. Juliet ER, Chest Pain, Stroke and OB ER
Call 911 / go to the ER for
- Chest pain, pressure, palpitations, cold sweat, shortness of breath, nausea, unexplained anxiety or severe weakness.
- Stroke signs: severe headache, face/arm/leg numbness or weakness, difficulty walking, dizziness, vision trouble, confusion or speech trouble.
- Broken bones, deep lacerations, cuts requiring stitches, major burns or head injuries.
- Serious illness or injury, seizure, poisoning, overdose or severe allergic reaction.
- Thoughts of suicide or self-harm.
- Pregnancy-related emergency symptoms that may need OB ER care.
ER features to know
- Main campus ER is in Hermitage at 5655 Frist Blvd.
- TriStar Summit says its ER serves more than 60,000 patients each year.
- ER features include digital radiology, simultaneous triage/treatment, bedside registration, critical care and trauma suites, and a separate ambulance entrance.
- The ER includes an on-site Level III Trauma Center.
- TriStar Summit is listed as an Accredited Chest Pain Center.
- OB ER is open 24/7 for pregnant patients experiencing a health emergency.
Medical Records: Portal, Online Request, Fax and Mail
| Record need | Best route | What to prepare | Timing / warning |
|---|---|---|---|
| Common hospital records | MyHealthONE first | Portal account and identity details. | Some records may only be available through Medical Records. |
| Formal patient records request | Online medical-record request portal | Patient details, facility, dates of service and requested record type. | For questions/status call 844-481-0278. |
| Paper authorization | Download, complete, sign and date authorization form | Signed authorization plus legible valid photo ID copy. | Unsigned, undated or unreadable forms can delay release. |
| Fax request | 844-481-0298 | Signed authorization and valid photo ID copy. | Use the official authorization form. |
| Mail request | PO Box 290789, Nashville, TN 37229-0789 | Signed authorization, ID copy and clear destination details. | Mail delivery can take longer. |
| Radiology images | Contact Radiology directly | Ask Radiology at 615-316-3900 for image-copy steps. | Images and written reports may be separate. |
| Birth certificate | State or local Vital Statistics Office | Patient/parent identifying details. | The hospital records route does not replace the vital-record office. |
Registration, Admitting, Imaging and What to Bring
| Task | Official detail | Phone / location | Bring or prepare |
|---|---|---|---|
| Main admitting | Monday-Friday, 6:00 AM-6:00 PM | Registration Desk in Patient Lobby; 615-316-3570 | Insurance cards, picture ID, advance directives if applicable. |
| Online registration | Use MyHealthONE account for eligible services. | Support: 800-593-1843 or 615-695-7243; Mon-Fri 8:00 AM-5:30 PM | Patient/responsible party/emergency contacts, insurance cards, visit/delivery date, physician names, employer info. |
| Eligible online registration | Surgery, procedure or scheduled appointment; scheduled screening mammogram; childbirth. | MyHealthONE sign-in route. | Complete ahead of visit when applicable. |
| Outpatient Imaging Center | Monday-Friday 8:00 AM-7:00 PM; Saturday 8:00 AM-Noon. | 3901 Central Pike, Hermitage, TN; 615-316-2270 | Confirm exact appointment site before driving. |
| Summit Imaging at Lebanon | Monday-Friday 8:00 AM-5:00 PM; Saturday 8:00 AM-Noon. | 100 Physicians Way, Suite 100, Lebanon, TN 37087 | Confirm whether your order is for Lebanon or Hermitage. |
| Central Scheduling | Monday-Friday 7:00 AM-6:00 PM. | 615-695-7229 or 866-695-7229 | Physician order, insurance, preferred date/time and test name. |
| ER registration | ER is open 24/7; after main registration hours, admissions register through ER area. | ER registration: 615-316-3602 | Do not delay emergency care for paperwork. |
Billing, Payment, Estimates and Financial Help
Billing phone
The phone directory lists billing inquiries at 615-886-4788. Online bill pay also offers ePay login, guest pay and MyHealthONE payment routes.
Payment options
Official bill pay says patients may make payments, arrange payment plans, get help, and set up automatic recurring payments.
Financial resources
TriStar says financial assistance may be available for qualifying patients who need help with emergency or medically necessary care.
Before paying a large bill, check this
- Is it a hospital bill, doctor bill, ER physician bill, radiology bill, lab bill, anesthesia bill or another separate bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemization of services from a recent visit?
- Are you uninsured or self-pay and eligible for a Good Faith Estimate?
- Do you qualify for financial assistance, payment plans or another payment option?
- Does the estimate exclude unforeseen complications, additional tests/procedures and non-hospital charges?
Visitor Rules: What to Know Before You Arrive
| Visitor situation | Official guidance to know | Best action |
|---|---|---|
| General visiting | General visiting hours are 11:00 AM-9:00 PM daily. | Call the nursing station if visiting a specialty unit. |
| After 9:00 PM | Visitors are allowed only after signing in at the Emergency Department registration desk and obtaining a Visitor Pass. | Bring ID and expect extra check-in steps. |
| Sick visitors | Visitors with cold, flu-like symptoms or contagious disease should not visit hospitalized patients. | Stay home if you have fever, cough, sore throat or contagious symptoms. |
| Room limit | Only two visitors are allowed in the room at one time. | Coordinate family turns before arriving. |
| Noise and rest | Visitors should maintain a quiet environment and avoid unnecessary noise. | Keep calls, groups and hallway conversations low. |
| Smoking | Smoking is not permitted anywhere on the hospital campus, inside or outside buildings. | Do not smoke in parking areas or near entrances. |
| ICU | Two family members per patient at a time for 30 minutes during listed blocks: 9:00-11:00 AM, 1:00-5:00 PM, 8:00-9:00 PM. | Hours can vary during emergency situations; call first. |
| Recovery room | Recovery room does not allow visitors. | Visitors may see patients after they return to their rooms. |
| Women’s Center | Visiting hours are 9:00 AM-9:00 PM. Visitors must be at least 12, except newborn siblings under 12 are permitted. | Confirm current mother/baby and support-person rules before arrival. |
| Exceptions | Religious visitation and disability support-person exceptions may apply, subject to infection-control protocols. | Ask the unit or operator before assuming an exception. |
Wi-Fi, Chapel, Campus Map and On-Site Help
Wi-Fi
Complimentary Wi-Fi is available for patients and visitors.
Chapel
The chapel is open 24 hours every day and is located in the Visitor Entrance lobby on the first floor near the Volunteer Information desk.
Chaplain
For a chaplain, call the operator at “0” or use the phone directory chaplain number 615-316-3526.
Campus map
Campus maps are available at the information desk in the main lobby and through the official visitor page download.
Gift shop
Gift shop phone: 615-316-3126. Call before ordering flowers or gifts for a specific unit.
Food service
Food service phone: 615-316-3690. Ask the unit before bringing outside food for a patient.
Official Links After You Know the Right Route
Map and Directions
Confirm whether you report to Main Admitting, Outpatient Imaging, Lebanon imaging or a provider office.
General visiting hours are 11 AM-9 PM. After 9 PM, sign in at ED registration and get a Visitor Pass.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
TriStar Summit Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my TriStar Summit hospital records through MyHealthONE. My issue is [login / missing result / discharge instructions / bill pay / sharing record]. What is the correct support step?Doctor search
Hi, I need help finding a TriStar Summit doctor for [condition/specialty]. Can you confirm offices accepting new patients, insurance requirements, referral needs and appointment location?Emergency care
Hi, my symptoms are [describe]. Is this something for 911, the main ER, Mt. Juliet ER, Consult-A-Nurse, or routine care?Medical records
Hi, I need records from TriStar Summit for service date [date]. I need [ER note / discharge summary / imaging report / images / labs]. Should I use MyHealthONE, online request, fax, mail or Radiology?Registration
Hi, I have a scheduled [procedure/test] on [date]. Should I report to Main Admitting, Outpatient Imaging, Summit Imaging at Lebanon, or another location? Do I need online registration first?Billing
Hi, I received a bill for account [number]. Is this the hospital bill or a separate provider bill, has insurance processed it, and can I request itemization, payment plan, estimate review or financial-assistance review?TriStar Summit Medical Center FAQ
Where is TriStar Summit Medical Center located?
TriStar Summit Medical Center is located at 5655 Frist Blvd, Hermitage, TN 37076.
What is TriStar Summit Medical Center’s main phone number?
The main hospital phone number is 615-316-3000.
Does TriStar Summit Medical Center use MyChart?
TriStar Summit’s official hospital portal route is MyHealthONE. Many users search for MyChart, but MyHealthONE is the safer official route for TriStar Summit hospital records, discharge instructions, follow-up appointments and bill pay.
What can I do in MyHealthONE?
MyHealthONE can help patients view health records such as lab results, physician notes and imaging reports when available, view discharge instructions or post-visit summaries, schedule follow-up appointments, share records with a physician or caregiver, and pay hospital bills.
Who do I call for MyHealthONE support?
The MyHealthONE Support Team phone number is 855-422-6625.
How do I find doctors at TriStar Summit?
Use the official TriStar Summit doctor search page or call the physician referral line at 855-790-3627.
What is the TriStar Summit Emergency Department phone number?
The official phone directory lists the Emergency Department at 615-316-3150 and ER registration at 615-316-3602. For life-threatening symptoms, call 911 instead of calling the department line.
Does TriStar Summit have another ER location?
Yes. TriStar Mt. Juliet ER is listed at 100 Wilfong Parkway, Mt. Juliet, TN 37122. It is open 24/7, and the listed phone number for information or directions is 615-449-1100.
How do I request medical records from TriStar Summit?
Use MyHealthONE first for available records. For formal records, use the online medical-record request portal, send a signed authorization with valid photo ID by fax to 844-481-0298, or mail the request to PO Box 290789, Nashville, TN 37229-0789. For questions or status, call 844-481-0278.
What is TriStar Summit’s local Medical Records phone number?
The official phone directory lists Health Information, also called Medical Records, at 615-316-3580.
Where do I call for radiology or imaging questions?
The phone directory lists Radiology at 615-316-3900 and the Summit Outpatient Imaging Center at 615-316-2270.
What are TriStar Summit’s main admitting hours?
Main Admitting hours are Monday through Friday, 6:00 AM to 6:00 PM. The Registration Desk is located in the Patient Lobby and may be reached at 615-316-3570.
What services can use online registration?
Online registration is listed for surgery, a procedure or scheduled appointment, scheduled screening mammogram and childbirth. Patients sign in using a MyHealthONE account.
What should I have ready for online registration?
Have patient, responsible party and emergency contact information, current insurance cards including Medicare and Medicaid, date of scheduled visit or expected delivery date, family and ordering physician first and last names, and employer contact information.
Who do I call for billing questions?
The official phone directory lists billing inquiries at 615-886-4788. Patients may also use online bill pay, guest pay or MyHealthONE payment options.
What are general visiting hours at TriStar Summit?
General visiting hours are 11:00 AM to 9:00 PM daily. After 9:00 PM, visitors must sign in at the Emergency Department registration desk and obtain a Visitor Pass.
What are ICU visiting hours at TriStar Summit?
ICU visitation is restricted to two family members per patient at a time for 30 minutes during 9:00 AM to 11:00 AM, 1:00 PM to 5:00 PM and 8:00 PM to 9:00 PM. These hours may vary during emergency situations.
Does TriStar Summit offer Wi-Fi and chapel access?
Yes. Complimentary Wi-Fi is available for patients and visitors. The chapel is open 24 hours every day and is located in the Visitor Entrance lobby on the first floor near the Volunteer Information desk.
Is this page the official TriStar Summit website?
No. This is an independent patient-navigation guide. Always verify current MyHealthONE, doctor, ER, records, billing, registration, visitor, insurance and appointment details directly with TriStar Summit Medical Center or TriStar Health.