Eastside Patient Route Finder
Use this 2026 guide before you call Piedmont Eastside Medical Center, search MyChart, find a doctor, check hospital hours, review ER wait-time links, request medical records, pay a bill, pre-register, visit a patient, or drive to either Snellville campus.
Portal answer: Piedmont Eastside uses Piedmont MyChart. Use the official Piedmont MyChart link before entering health information, paying a bill, checking test results, requesting refills, or messaging your care team.
Choose the Right Piedmont Eastside Route
Most visitors need one practical answer: login, call, find a doctor, check ER status, pre-register, request records, pay a bill, visit a patient, or use the correct Snellville campus.
Piedmont Eastside Phone Numbers and Contact Routes
| Need | Phone / route | Use for | Ask this to save time |
|---|---|---|---|
| Main hospital | 770-979-0200 | General hospital routing, visitor policy questions and department transfer. | “Can you connect me to the correct department for…” |
| Piedmont MyChart help | 855-788-6277 | MyChart login, access and portal help. | “I need help with Piedmont MyChart login or account access.” |
| Upcoming-visit billing / insurance | 855-537-0506 | Accepted insurance or billing concerns for an upcoming Piedmont appointment. | “Can you confirm insurance and financial responsibility before my visit?” |
| Customer service email | customerservice@piedmont.org | Non-urgent billing/customer-service questions. | “What documents should I attach or reference?” |
| Payment plans / financial care | 855-788-1212 | Payment plans, Patient Financial Care, estimate help and financial-assistance questions. | “Do I qualify for a plan, estimate review, discount or assistance?” |
| Medical records | Piedmont MyChart, Datavant request portal, form, fax or recordsrequest@piedmont.org | Hospital records, physician-record requests and copies for yourself or another provider. | “Should I use MyChart Sharing Hub or the formal records request?” |
| Doctor search | Official Piedmont provider search | Find doctors by location, specialty, availability, video visit or new-patient status. | “Is this office on campus, nearby, or at another location?” |
| Emergency care | 911 for life-threatening symptoms; ER wait-time link for live informational wait times | Severe symptoms, ER location decision, and current ER status. | “Should I call 911 instead of driving?” |
| Pre-registration | Piedmont MyChart eCheck-In | Pre-registering before a scheduled appointment. | “Can I complete eCheck-In before arrival?” |
Piedmont Eastside MyChart Patient Portal
What Piedmont MyChart helps with
- Access medical records and health information.
- See test results when available.
- Schedule or manage visits when supported.
- Connect with your care team online.
- View your health summary.
- Request prescription refills when supported.
- Pay eligible Piedmont bills through MyChart or PatientWallet routes.
Portal safety checklist
- Use the official Piedmont MyChart login route.
- Call 855-788-6277 for MyChart help.
- Do not use MyChart messages for emergency symptoms.
- Do not ask about another person from your own MyChart account; that can place information in the wrong chart.
- Some outside doctors or provider groups may bill separately or use different office workflows.
Find Piedmont Eastside Doctors and Appointments
Use official provider search
Search Piedmont doctors near Snellville by specialty, doctor name, condition, office location, video visits and new-patient availability.
Confirm exact office
Eastside-area offices can be on Medical Way, Tree Lane, Fountain Drive, Lawrenceville, Loganville, Duluth or another nearby location.
Ask before booking
Confirm insurance, referral requirement, new-patient status, appointment type, records needed, telehealth, arrival time and separate billing.
Emergency Care: Eastside Main Campus and South Campus
Call 911 / use ER now for
- Chest pain, pressure, severe shortness of breath or possible heart attack.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion or severe headache.
- Major bleeding, poisoning, overdose, seizure, severe allergic reaction or serious injury.
- Loss of consciousness, severe head injury, suicidal crisis or danger to self/others.
- Any symptom that is rapidly worsening or feels life-threatening.
Eastside ER locations to know
- Piedmont Eastside Medical Center: 1700 Medical Way, Snellville, GA 30078.
- Piedmont Eastside South Campus: 2160 Fountain Drive, Snellville, GA 30078.
- The official Piedmont wait-time page displays current ER wait times for both Eastside campuses.
- Wait times are refreshed at least every 15 minutes.
- Wait times are informational, not guaranteed, and life-threatening patients are seen before less-serious cases.
- When “NA” appears, the wait time is not available.
Medical Records: MyChart, Datavant, Forms, Fax and Email
| Record need | Best route | What to prepare | Delay warning |
|---|---|---|---|
| Online-accessible records | Piedmont MyChart | MyChart login; use the Sharing Hub tab to request records. | You will get a message when records are ready to view, print or download. |
| Formal medical-record request | Datavant / Piedmont partner request portal | Patient details, hospital name, dates of service and delivery method. | Choose one delivery method: mail, secure email or pick up. |
| Request by form | Complete English or Spanish request form | Completed form plus copy of government-issued ID. | Missing ID, missing signature or missing dates can delay release. |
| Fax or email request | Fax the facility number or email recordsrequest@piedmont.org | Add the hospital name to the subject line. | Include applicable service dates and double-check all fields. |
| Physician-office records | Use MyChart or the correct Piedmont record-request route | Doctor office, date, provider name and record type. | Hospital records and physician-office records may not follow the same path. |
| Imaging records | Ask whether you need report, images, or both | Exam type, date and destination doctor/facility. | Images and written radiology reports may be separate requests. |
Billing, PatientWallet, Estimates and Financial Assistance
Pay a bill
Piedmont uses PatientWallet through Patientco. You can pay through Piedmont MyChart or the Patientco online portal.
Payment plans
Balances may qualify for interest-free payment plans. Piedmont’s Customer Solutions Center phone is 855-788-1212.
Financial help
Piedmont offers financial assistance for eligible uninsured or underinsured patients who received medically necessary services.
Before paying a large bill, check this
- Is it a Piedmont hospital bill, doctor bill, anesthesia bill, pathology bill, lab bill, radiology bill or another provider-based bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need a clear, itemized statement?
- Can you use PatientWallet or MyChart to pay?
- Does your balance qualify for an interest-free payment plan?
- Do you need extended financing through Curae?
- Do you qualify for financial assistance, uninsured discounts or hardship assistance?
- Do you need a price estimate before a scheduled service?
Pre-Registration and eCheck-In
What pre-registration does
- Helps you save time before a scheduled appointment.
- Lets you complete paperwork through Piedmont MyChart eCheck-In.
- Helps you understand insurance coverage.
- Helps confirm financial responsibilities.
- Helps plan for any advance payments.
Have ready before eCheck-In
- Piedmont MyChart login.
- Insurance card.
- Photo ID if requested at visit.
- Appointment details.
- Medication list and allergy list.
- Time to complete forms without rushing.
Piedmont Eastside Visitor Hours and Rules
| Visitor situation | Official guidance to know | Best action |
|---|---|---|
| General visiting hours | 6:00 AM-9:00 PM. | Call 770-979-0200 if you need unit-specific guidance. |
| Visitor operations | The number of visitors allowed in patient rooms has returned to normal operating procedures. | Ask the unit if you are unsure how many visitors are allowed in that room. |
| Entrances | Hospital entrances are open with a passive screening recommendation. | Use official directions and ask about the correct building before arrival. |
| COVID-positive patients | Visitation is handled at the unit level. | Call before coming; rules may differ by unit. |
| Children | Children 12 and under are restricted from visiting. | Do not bring young children unless the unit confirms an exception. |
| Women’s services | Women’s services and behavioral health at South Campus continue restricting visitation and following the same operating procedures until further notice. | Call the department before visiting or bringing support people. |
| Georgia visitation rights | The No Patient Left Alone Act took effect July 1, 2024. | Ask staff about patient representative/support-person rules when relevant. |
Two Snellville Campuses, Services and Map Planning
Main campus
1700 Medical Way, Snellville, GA 30078. Official page lists the hospital as open 24 hrs and shows main phone 770-979-0200.
South Campus
2160 Fountain Drive, Snellville, GA 30078. Piedmont shows a separate ER wait-time listing for Eastside South Campus.
Campus maps
The official hospital page links to a main campus aerial map, main hospital floors map and South Campus floors map.
Recognitions
Official page highlights DNV recognition and ACR recognition, including Primary Stroke Center and Breast Imaging Center of Excellence details.
Major services
Services listed include emergency medicine, heart care, intensive care, maternity with NICU, neurosciences, orthopedics, behavioral health and more.
Before driving
Confirm whether your appointment is at Medical Way, Fountain Drive, Tree Lane, an imaging center, a physician office or another Piedmont location.
Official Links After You Know the Right Route
Map and Directions
Use 1700 Medical Way, Snellville, GA 30078 for the main Piedmont Eastside Medical Center campus.
Use 2160 Fountain Drive, Snellville, GA 30078 when your appointment or ER route is specifically South Campus.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Piedmont Eastside Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart
Hi, I’m trying to access my Piedmont Eastside information through Piedmont MyChart. My issue is [login / test results / bill pay / appointment / refill / message]. Should I call the MyChart Help Desk at 855-788-6277?Doctor search
Hi, I need a Piedmont provider near Eastside for [condition/specialty]. Can you confirm the exact office address, insurance, new-patient availability, referral needs and whether video visits are offered?ER
Hi, my symptoms are [describe]. Is this something for 911, the main Eastside ER, Eastside South Campus ER, urgent care, or a routine appointment?Medical records
Hi, I need records from Piedmont Eastside for service date [date]. Should I use MyChart Sharing Hub, the Datavant request portal, the request form, fax, or email recordsrequest@piedmont.org?Billing
Hi, I received a bill for account [number]. Is this a Piedmont hospital bill or a separate anesthesia/pathology/lab/radiology/provider bill? Can I request an itemized statement, estimate review, payment plan or financial assistance?Visitor / campus
Hi, I want to visit [patient/unit] at Piedmont Eastside. Can you confirm current visiting hours, child restrictions, unit rules, building, entrance and whether I should use Medical Way or Fountain Drive?Piedmont Eastside Medical Center FAQ
Where is Piedmont Eastside Medical Center located?
Piedmont Eastside Medical Center is located at 1700 Medical Way, Snellville, GA 30078.
What is Piedmont Eastside Medical Center’s main phone number?
The main phone number listed on the official hospital page is 770-979-0200.
Is Piedmont Eastside Medical Center open 24 hours?
Yes. The official Piedmont Eastside hospital page lists the main campus as open 24 hrs.
Does Piedmont Eastside use MyChart?
Yes. Piedmont Eastside uses Piedmont MyChart. Use the official Piedmont MyChart login route for secure access to records, results, appointments, refills, care-team communication and bill pay.
Who do I call for Piedmont MyChart help?
The Piedmont MyChart Help Desk phone number listed on the official MyChart page is 855-788-6277.
What can I do in Piedmont MyChart?
Piedmont MyChart can help patients access medical records, view health information, stay connected with their care team, see test results, schedule visits, view a health summary, request prescription refills and pay eligible bills.
How do I find doctors near Piedmont Eastside?
Use the official Piedmont provider search and set the location to Snellville or Piedmont Eastside. Confirm the exact office address, insurance, referral needs, new-patient status and whether video visits are available.
Does Piedmont Eastside have more than one campus?
Yes. Piedmont Eastside is described as a multi-campus system with two Snellville locations: 1700 Medical Way and 2160 Fountain Drive.
Where is Piedmont Eastside South Campus?
Piedmont Eastside South Campus is listed at 2160 Fountain Drive, Snellville, GA 30078.
How do ER wait times work at Piedmont Eastside?
Piedmont’s ER wait-time page displays current wait times for Piedmont Eastside Medical Center and Piedmont Eastside South Campus. Wait times are refreshed at least every 15 minutes, are informational only, and cannot be guaranteed upon arrival.
When should I call 911 instead of checking ER wait times?
Call 911 for life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, major injury, uncontrolled bleeding, poisoning, seizure, severe allergic reaction, suicidal crisis or rapidly worsening symptoms.
Is Piedmont Eastside a stroke center?
Yes. The official Piedmont Eastside page says Piedmont Eastside is a DNV-certified Primary Stroke Center.
How do I request medical records from Piedmont Eastside?
Start with Piedmont MyChart and the Sharing Hub tab. You can also submit a request through Piedmont’s partner portal, complete a request form, or send your completed form and government ID by fax or email to recordsrequest@piedmont.org with the hospital name in the subject line.
What should I include with a medical-record request?
Include a copy of your government-issued ID, double-check all fields and signatures, add applicable service dates and the hospital name, and choose one delivery method such as mail, secure email or pick up.
How can I pay a Piedmont Eastside bill?
Piedmont uses PatientWallet through Patientco. Patients can pay through Piedmont MyChart or the Patientco online portal.
Who do I call for payment plans or financial assistance?
For payment plans, financial assistance, estimate questions or Patient Financial Care support, call 855-788-1212.
What are Piedmont Eastside visiting hours?
The official Piedmont Eastside page lists visiting hours as 6:00 AM to 9:00 PM. Unit-specific rules can still apply.
Can children visit Piedmont Eastside patients?
The official Piedmont Eastside visitor policy says children 12 and under are restricted from visiting.
How do I pre-register for a Piedmont appointment?
Use Piedmont MyChart eCheck-In. Piedmont says pre-registration is required for all appointments and typically takes about 10 to 15 minutes.
Is this page the official Piedmont Eastside website?
No. This is an independent patient-navigation guide. Always verify current MyChart, doctor, ER, records, billing, pre-registration, visitor, insurance and appointment details directly with Piedmont Healthcare.