Auburn Hospital Route Hub
Use this 2026 guide before you call MultiCare Auburn Medical Center, search MyChart, find a doctor, use the Emergency Department, request records, pay a bill, visit a patient, or drive to the Auburn campus.
Fast answer: the hospital is part of MultiCare Health System and uses MultiCare MyChart for online patient access, bill pay, test results, refills and appointment management.
What Do You Need from MultiCare Auburn?
Phone Directory: Call the Right MultiCare Route
| Need | Phone / route | Use it for | Do not use it for |
|---|---|---|---|
| Main hospital | 253-833-7711 | General hospital routing, department transfer, patient/location questions. | Life-threatening symptoms; call 911. |
| Emergency Department | 253-833-7711 / 911 for emergency | Hospital ER route and emergency-campus contact. | Scheduling routine clinic visits. |
| MyChart support | 844-388-2356 | Login, signup, password, proxy and MyChart access questions. | Medical advice or urgent symptoms. |
| Billing | 800-919-1936 | Pay by phone, payment plan, billing questions and financial-help routing. | Medical records or clinical advice. |
| Medical Records / HIM | 253-403-2433 | Inpatient medical-record copy questions and authorization guidance. | Same-day emergency advice. |
| Clinic outpatient records | 253-372-7175 | MultiCare clinic outpatient-record questions. | Hospital inpatient records if HIM directs otherwise. |
| State assistance help | 253-403-1404 | Help filing for state assistance if you may qualify. | Emergency care delays. |
| Patient concern / compliment | Use MultiCare Patient & Family Relations route | Care experience concerns, compliments or escalation. | 911-level medical emergencies. |
MultiCare Auburn MyChart: What It Helps With
Use MultiCare MyChart for
- Communicating with your participating doctor or care team for non-urgent questions.
- Viewing test results and provider comments when available.
- Requesting prescription refills from refillable medications.
- Managing appointments and viewing past or upcoming appointment details.
- Paying a bill as a guest or through your MyChart account.
- Updating some personal information and keeping contact details current.
MyChart safety rules
- Do not use MyChart for urgent medical symptoms.
- Call the provider office for time-sensitive advice during business hours.
- Call 911 or go to the nearest ER for emergencies.
- If you see results before your provider explains them, do not panic; ask your care team for interpretation.
- Use only the official MultiCare MyChart URL before entering private information.
Doctors, Provider Search and Appointment Planning
MultiCare Auburn Medical Center is a hospital campus, while many routine appointments happen through MultiCare clinics or affiliated provider offices. Search official MultiCare providers before relying on old third-party listings.
Find a doctor
Use MultiCare’s official provider search to find doctors by specialty, location, availability and accepted care route.
Confirm location
Some providers may be inside the Auburn Medical Center Medical Office Building, nearby clinics, or a different MultiCare location.
Ask before booking
Confirm insurance, new-patient status, referral need, clinic address, parking, records needed and whether the visit appears in MyChart.
Before you schedule
- Is the visit with a hospital department, emergency department, primary care clinic, specialist office or imaging/lab service?
- Does the provider accept your specific insurance plan and network?
- Do you need referral, prior authorization, old records, imaging or lab results?
- Will your bill come from MultiCare, a physician group, an emergency physician group, radiology, anesthesia or another professional service?
- Can you schedule or view the appointment in MyChart?
Hours and Campus Routes
| Service / place | Address / route | Phone | Best user tip |
|---|---|---|---|
| MultiCare Auburn Medical Center | 202 N Division St, Auburn, WA 98001 | 253-833-7711 | Use for main hospital routing; confirm department before driving. |
| Emergency Department | Same hospital campus | 253-833-7711 / 911 | Use 911 for emergency symptoms; ER listings show open 24 hours. |
| Medical Office Building | 202 N Division St, suites vary | Call provider office | Clinic hours can differ from the 24-hour hospital/ER route. |
| Billing | Phone / MyChart / guest pay | 800-919-1936 | Have account number, statement, EOB and insurance card ready. |
| Medical Records | HIM / MyChart / authorization route | 253-403-2433 | Know whether you need inpatient or outpatient records. |
| MyChart | mychart.multicare.org | 844-388-2356 | Use for login and account help, not urgent symptoms. |
Emergency Department vs Routine Care
Use ER / 911 now for
- Chest pain, possible heart attack or severe shortness of breath.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion or severe headache.
- Major bleeding, deep wounds, severe burns, poisoning, overdose or seizure.
- Serious injury from crash, fall, assault or workplace accident.
- Suicidal crisis, danger to self/others or rapidly worsening symptoms.
Use routine routes for
- Primary care checkups, medication follow-up and chronic-care management.
- Non-urgent test-result questions and prescription refill requests.
- Billing questions, estimates, insurance updates or financial assistance.
- Records-copy requests or forms.
- Provider search, appointment scheduling and referral questions.
Medical Records: MyChart First, Formal Request When Needed
| Record need | Best route | Prepare this | Warning |
|---|---|---|---|
| Recent basic results or visit info | Check MultiCare MyChart first | MyChart login and correct patient account. | Not every document may be visible immediately. |
| Complete hospital record copy | MultiCare HIM / medical-record request | Patient name, DOB, dates of service, facility and requested record type. | Call 253-403-2433 for inpatient-record guidance. |
| Clinic outpatient records | MultiCare clinic outpatient records route | Clinic/provider name, visit dates, what records are needed. | Use 253-372-7175 if current official details confirm clinic-record routing. |
| Records for another person | Authorization / proxy / ROI route | Legal authority, patient authorization, relationship and ID details. | MyChart proxy is not the same as full records release. |
| Radiology images | Ask the ordering provider or imaging department | Date, type of imaging, report vs image-copy need. | Written report and image disk/link may be separate. |
| Billing records | Billing department / MyChart bill pay | Statement, account number, EOB and insurance details. | Billing records are not always handled like clinical records. |
Billing, Guest Pay, Payment Plans and Financial Assistance
Pay online
MultiCare MyChart includes a guest-pay route and account bill-pay tools.
Call billing
Billing support is commonly listed at 800-919-1936, Monday-Friday, 7:30 AM-5 PM.
Ask for help
Ask about payment plan, financial assistance, state assistance, itemized bills and insurance claim status.
Before paying a large bill
- Confirm whether the bill is from MultiCare hospital, emergency physicians, radiology, anesthesia, lab, clinic or another professional group.
- Compare the bill with your insurance Explanation of Benefits.
- Ask whether the account is eligible for payment plan or financial assistance.
- Request an itemized bill if charges are unclear.
- Call insurance if your claim is denied, pending, out-of-network or missing prior authorization.
- Use MyChart/guest pay only after confirming the correct account.
Visitors, Parking and Campus Tips
Parking
Use the hospital’s Auburn campus directions and current parking signs. Patient/visitor parking is commonly routed from North Division Street, but verify current access before pickup or discharge.
Visitor rules
Call the main hospital before visiting ICU, ER, surgery, maternity, behavioral health, isolation or after-hours patients because unit rules can change.
Transit / pickup
The hospital is near downtown Auburn. Plan extra time for discharge pickup, parking garage access, mobility needs and traffic around the Auburn station area.
Auburn Campus and Nearby MultiCare Routes
202 N Division St, Auburn, WA 98001
Main: 253-833-7711
Use for hospital and ER routing.
Same hospital campus
Use 911 for emergency symptoms; call hospital only for non-life-threatening routing questions.
202 N Division St, suites vary
Use provider office instructions for check-in, hours and appointment questions.
mychart.multicare.org
Use for messages, results, refills, appointments and bill pay.
800-919-1936
Use for bill pay, payment plan, dispute, itemized bill and financial-assistance routing.
253-403-2433
Use for inpatient medical-record copy guidance and HIM request questions.
Official Links After You Know Your Route
Map and Directions
Use 202 N Division St for the hospital and ER. Confirm suite/office if visiting a provider.
Confirm entrance, parking, visitor rules, appointment location, records process and whether the visit is hospital or clinic-based.
Call 911 instead of driving yourself if symptoms are severe, sudden or unsafe.
MultiCare Auburn Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart
Hi, I’m trying to access MultiCare MyChart. My issue is [login / sign up / password / proxy / test results / bill pay]. Is 844-388-2356 the correct support route today?Doctor search
Hi, I need a MultiCare doctor near Auburn for [condition/specialty]. Is the provider accepting patients, what location do they use, and does the visit show in MyChart?Medical records
Hi, I need records from MultiCare Auburn Medical Center for [date/service]. Should I use MyChart first, or submit a formal medical-record request through HIM?Billing
Hi, I received a bill for account [number]. Is this a hospital, clinic, emergency physician, radiology or separate professional bill, and can I ask about an itemized statement or financial assistance?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visitor rules, entrance, parking, patient location and whether any unit restrictions apply today?Emergency routing
I have [symptom]. Is this an emergency department situation, or should I contact a provider office? If symptoms are severe or worsening, I will call 911 now.MultiCare Auburn Medical Center FAQ
Where is MultiCare Auburn Medical Center located?
MultiCare Auburn Medical Center is located at 202 N Division St, Auburn, WA 98001.
What is MultiCare Auburn Medical Center’s main phone number?
The main hospital phone number is 253-833-7711.
Does MultiCare Auburn Medical Center use MyChart?
Yes. MultiCare Auburn Medical Center is part of MultiCare Health System, and the patient portal route is MultiCare MyChart.
What can I do in MultiCare MyChart?
MultiCare MyChart helps patients communicate with participating care teams, access test results, request prescription refills, manage appointments and use guest bill pay or account bill pay.
What is the MultiCare MyChart support number?
MultiCare MyChart support is commonly listed as 844-388-2356, Monday through Friday, 7 AM to 6 PM. Always verify current support details on the official MyChart page.
Is the Emergency Department open 24 hours?
Emergency department listings for MultiCare Auburn Medical Center show the ER as open 24 hours. For life-threatening symptoms, call 911.
How do I find doctors at MultiCare Auburn?
Use MultiCare’s official Find a Doctor search and confirm the provider’s exact clinic location, new-patient status, insurance acceptance, referral need and MyChart availability.
How do I request medical records from MultiCare Auburn?
Check MyChart first for available information. For formal medical-record copies, contact MultiCare Health Information Management. Commonly listed medical-record help is 253-403-2433 for inpatient records and 253-372-7175 for MultiCare clinic outpatient records.
Who do I call for MultiCare billing questions?
MultiCare billing support is commonly listed as 800-919-1936, Monday through Friday, 7:30 AM to 5 PM. Use it for billing questions, payment plans and financial-assistance routing.
Can I pay a MultiCare bill without logging into MyChart?
Yes. The MultiCare MyChart login page includes a guest bill-pay option, so patients can pay online without first logging into a full MyChart account.
What should I bring for a hospital or doctor visit?
Bring photo ID, insurance card, medication list, referral or authorization if required, old records or imaging if requested, MyChart login if available, and the exact clinic or department address.
Can MyChart messages be used for urgent symptoms?
No. MyChart is for routine, non-urgent communication. For urgent or life-threatening symptoms, call 911 or go to the nearest emergency department.
Why might I receive more than one bill?
Hospital care can generate separate bills from the hospital, physician groups, emergency physician groups, radiology, anesthesia, lab or other professional services. Confirm which account you are paying before using bill pay.
Is this page the official MultiCare website?
No. This is an independent patient-navigation guide. Always verify current doctors, hours, MyChart, billing, medical records, emergency, parking and visitor details directly with MultiCare.