A practical guide for patients and visitors using Brookdale Hospital Medical Center in Brooklyn, including One Brooklyn Health MyChart, emergency care, phone numbers, visitor hours, medical records, financial assistance, directions, and safe next steps.
Do not wait for a portal reply, routine callback, or online guide if you have chest pain, stroke symptoms, major bleeding, severe breathing trouble, serious injury, poisoning, suicidal crisis, or a rapidly worsening condition.
Quick Answer: Brookdale Details Patients Need Most
Brooklyn, NY 11212
What to Do First Before Going to Brookdale Hospital Medical Center
Brookdale Hospital Medical Center is part of One Brooklyn Health and serves patients in Brooklyn from the Brownsville, East New York, Canarsie, East Flatbush, and surrounding areas. Most people searching for Brookdale need one of five things quickly: emergency care, MyChart access, a phone number, visiting hours, or medical records.
The safest first step is to match your situation with the correct route. A medical emergency should go through 911 or the emergency department. A routine test result or refill question may belong in MyChart. A visitor should confirm the unit’s visiting window before arriving. A records request should go through Health Information Management, not a nurse’s station.
Call 911 for severe symptoms. Brookdale is listed by One Brooklyn Health as a 911 ambulance-receiving emergency department and Trauma II verified center.
Use MyOneBrooklynHealth MyChart for test results, medication information, appointments, refill requests, secure messages, proxy access, and paperless billing preferences.
Check the correct unit first. Brookdale’s adult ICU, behavioral health, emergency department, medical-surgical, maternal child, pediatric, and NICU areas have different visiting windows.
Call the Financial Counselor at 718-240-5240. OBH says patients may apply for financial assistance and may request a good-faith estimate if uninsured or self-pay.
MyOneBrooklynHealth MyChart: Login, Results, Refills & Billing
Brookdale patients use the One Brooklyn Health MyChart portal at MyOneBrooklynHealth. It is useful after an emergency visit, inpatient stay, clinic appointment, lab test, imaging study, or follow-up visit because it keeps common patient tasks in one secure online place.
Through MyChart, OBH says patients can view portions of their health record, medical history, medications, allergies, immunizations, test results, and send secure messages to healthcare providers. OBH also says patients can request medication refills, make appointments through appointment management, and request proxy access for a child or family member’s records when approved.
Use MyChart for these practical tasks
- Viewing test results and doctor comments when released.
- Checking upcoming and past appointment details.
- Requesting refills for refillable medications.
- Sending routine, non-urgent messages to participating providers.
- Viewing medication lists, allergies, immunizations, and parts of the medical record.
- Requesting proxy access for a child or family member when allowed.
- Managing paperless billing preferences and bill-related tasks.
Portal safety tip
Start from the official MyOneBrooklynHealth MyChart page before entering private information. If you receive a text or email about billing or records, open the portal manually rather than trusting unknown links.
Brookdale ER, Trauma II, Stroke Care & Triage Reality
One Brooklyn Health describes its emergency departments as 24-hour resources for emergency needs and says they are officially designated 911 ambulance-receiving centers. For the Brookdale campus, OBH lists an American College of Surgeons Trauma II Verified Center, Thrombectomy-capable Stroke Center, dedicated Pediatric Emergency Department, STEMI Center, HIV Center, and Urgent Care Center.
For patients, the key point is triage. Emergency departments do not work like a deli line. A person with chest pain, stroke symptoms, severe breathing problems, trauma, sepsis concern, or major bleeding may be taken back before someone who arrived earlier with a less urgent condition. That is not unfair treatment; it is how emergency teams protect life, limb, brain, and heart function.
Chest pain, stroke symptoms, serious injury, uncontrolled bleeding, severe allergic reaction, seizure, poisoning, sudden confusion, severe breathing trouble, suicidal crisis, or rapidly worsening symptoms.
Stable minor cuts, mild flu symptoms, simple rashes, mild sprains, routine infections, refill questions, or non-life-threatening symptoms when a clinic is appropriate.
What to bring to the ER
- Photo ID and insurance card if available.
- Medication list with dose, schedule, allergies, and pharmacy name.
- Recent discharge papers or test results if they relate to the emergency.
- Phone charger and emergency contact details.
- Proxy, guardianship, or power-of-attorney documents if you make decisions for someone else.
ER wait-time reality
A less urgent problem may wait longer if ambulances arrive with trauma, stroke, cardiac, pediatric, psychiatric, or critical-care emergencies. The total visit can also include labs, imaging, specialist review, observation, admission decisions, and discharge planning.
Medical Records: Health Information Management at Brookdale
For Brookdale medical records, One Brooklyn Health lists Health Information Management at 718-240-5561 and email healthinfo@bhmcny.org. OBH also lists in-person Brookdale HIM requests at 1 Brookdale Plaza, Brooklyn, NY 11212, with hours of operation from 8:00 am to 4:00 pm.
OBH states that continuing-care requests sent to treating physicians or providers are free of charge. It also notes that record copies are mostly provided as hard copies mailed to the designated address or on CDs, and that OBH does not send records by email or upload them to flash drives under its policies. Requestors may choose to have record copies delivered electronically to the patient portal when available.
Brookdale records contact snapshot
| Need | Brookdale Detail |
|---|---|
| Health Information Management | 718-240-5561 |
| Release of Information | 718-240-6022 |
| Fax | 718-240-5720 |
| healthinfo@bhmcny.org | |
| In-person office | Health Information Management Dept., 1 Brookdale Plaza, Brooklyn, NY 11212 |
| Hours listed | 8:00 am – 4:00 pm |
Records request tip
Ask the receiving doctor what they actually need. A discharge summary, imaging report, operative note, ER note, or lab result is often more useful than requesting the entire chart.
Brookdale Visiting Hours by Unit
Visitor rules at Brookdale are not one-size-fits-all. One Brooklyn Health lists different visiting hours for Brookdale Hospital Medical Center depending on the department. Always confirm with the unit before bringing children, flowers, food, balloons, or overnight items, especially for ICU, NICU, behavioral health, and emergency-department situations.
| Brookdale Department | Listed Visiting Hours |
|---|---|
| Medical Surgical | 2:00 pm – 8:00 pm |
| Adult Intensive Care | 2:00 pm – 3:00 pm and 5:00 pm – 6:00 pm |
| Maternal Child | 2:00 pm – 8:00 pm |
| Pediatric Inpatient | 2:00 pm – 8:00 pm |
| Neonatal Intensive Care | 2:00 pm – 8:00 pm |
| Behavioral Health | 2:00 pm – 3:00 pm and 5:00 pm – 6:00 pm |
| Emergency Department | 2:00 pm – 5:00 pm and 9:00 pm – 12:00 am |
Confirm the patient’s unit, room, visitor limit, current restrictions, and whether the patient is accepting visitors.
Avoid visiting with fever, cough, vomiting, diarrhea, flu-like symptoms, rash, or contagious illness.
Flowers, plants, latex balloons, food, strong fragrances, and large gifts may be restricted in some patient-care areas.
Bring a notebook and write down medication changes, follow-up appointments, warning symptoms, and equipment instructions.
Directions, Parking & Arrival Tips for Brookdale in Brooklyn
Brookdale Hospital Medical Center is located at 1 Brookdale Plaza in Brooklyn. Official OBH pages clearly confirm the campus address and main number, but they do not publish a detailed public parking-fee table on the pages checked for this article. Because parking access, street restrictions, construction, and drop-off routes can change in Brooklyn, use the official map and allow extra time.
Practical arrival plan
- Enter 1 Brookdale Plaza, Brooklyn, NY 11212 into your map app.
- Check whether your appointment is hospital-based, clinic-based, emergency, imaging, lab, maternity, pediatric, or behavioral-health related.
- Arrive early for parking, security, registration, elevators, and wayfinding.
- If mobility is limited, call ahead and ask about the best drop-off entrance and wheelchair help.
- Do not assume ER parking, outpatient clinic parking, and visitor parking use the same entrance.
Billing, Financial Assistance, Surprise Bills & Good-Faith Estimates
One Brooklyn Health says it believes everyone should have access to medically necessary care regardless of financial situation. Its Financial Assistance Program can help qualifying patients pay for medically necessary services such as emergency and hospital care. OBH also says patients can get help from financial counselors to fill out forms and that applicants may bring photo ID, proof of address, and recent pay stubs, while still being able to work with the hospital if they do not have all documents.
Brookdale’s financial counselor number is listed as 718-240-5240. OBH also says Brookdale has a Financial Office on the fourth floor of the Snapper Building at 1 Brookdale Plaza for free confidential assistance. If you are uninsured, self-pay, or not using insurance, OBH notes your right to receive a Good Faith Estimate explaining how much medical care will cost.
Before paying a large bill
- Confirm whether insurance has fully processed the claim.
- Compare the hospital bill with your insurance explanation of benefits.
- Ask whether the charge is from the hospital, an ER physician, anesthesiologist, pathologist, radiologist, cardiologist, hospitalist, or another separate provider.
- Call the Financial Counselor before the account becomes overdue.
- Ask whether you qualify for financial assistance, a discount, a payment plan, or insurance application help.
Billing documentation tip
Keep every bill, statement, EOB, estimate, application, payment receipt, and phone-call note together. Write down the date, time, account number, and representative name whenever you call about a bill.
Brookdale Hospital Medical Center Map
Use the map below for general navigation to Brookdale Hospital Medical Center. For emergencies, call 911. For scheduled care, follow the building, department, and arrival instructions from your appointment message or clinic office.
Official Brookdale and One Brooklyn Health Links
Use official OBH resources for current details because hospital policies, visitor rules, portal tools, billing procedures, records processes, parking access, and phone routing can change.
Frequently Asked Questions
What is the main phone number for Brookdale Hospital Medical Center?
The main Brookdale Hospital Medical Center phone number listed by One Brooklyn Health is 718-240-5000.
Where is Brookdale Hospital Medical Center located?
Brookdale Hospital Medical Center is located at 1 Brookdale Plaza, Brooklyn, NY 11212.
Does Brookdale use MyChart?
Yes. Brookdale patients use MyOneBrooklynHealth MyChart for access to portions of the health record, test results, medication information, secure messages, appointments, refill requests, proxy access, and billing-related tasks.
Is Brookdale a trauma center?
One Brooklyn Health lists the Brookdale campus as an American College of Surgeons Trauma II Verified Center. It also lists Brookdale as a Thrombectomy-capable Stroke Center with a dedicated Pediatric Emergency Department, STEMI Center, HIV Center, and Urgent Care Center.
What are Brookdale’s general medical-surgical visiting hours?
One Brooklyn Health lists Brookdale Medical Surgical visiting hours as 2:00 pm to 8:00 pm. Unit rules can change, so confirm with the hospital before visiting.
What are Brookdale ICU visiting hours?
One Brooklyn Health lists Adult Intensive Care visiting hours at Brookdale as 2:00 pm to 3:00 pm and 5:00 pm to 6:00 pm. Confirm with the unit before going because ICU rules may vary by patient condition.
How do I request Brookdale medical records?
Contact Brookdale Health Information Management at 718-240-5561 or email healthinfo@bhmcny.org. OBH also lists Release of Information at 718-240-6022 and fax 718-240-5720.
Who do I call for Brookdale financial assistance?
One Brooklyn Health lists the Financial Counselor phone number as 718-240-5240. Brookdale’s Financial Office is listed on the fourth floor of the Snapper Building at 1 Brookdale Plaza.
Can I bring flowers, food, or balloons to a Brookdale patient?
Ask the patient’s unit first. ICU, NICU, behavioral health, emergency, maternity, pediatric, and infection-control areas may restrict flowers, plants, latex balloons, outside food, or young visitors.
Should I use the ER or urgent care?
Use the ER or call 911 for severe or life-threatening symptoms. For stable minor issues such as mild illness, simple rashes, minor cuts, or routine infections, urgent care or clinic care may be more appropriate when medically safe.
Related New York Medical Center Guides
Only verified existing internal pages are linked below.
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