Connecticut Children’s Medical Center MyChart, ER, Phone & Visit Guide
Use this practical guide before visiting Connecticut Children’s Medical Center in Hartford. It brings together the official MyChart route, main phone number, emergency department guidance, parking entrances, records, billing help, appointment options and parent preparation tips in one easy page.
Quick Answer: Connecticut Children’s Medical Center Details Parents Need First
Connecticut Children’s Medical Center’s main Hartford campus is at 282 Washington Street, Hartford, CT 06106. The main hospital phone number is 860.545.9000. Connecticut Children’s uses MyChart for patient-family portal access, and the official MyChart support line listed by Connecticut Children’s is 860.837.6500.
The Hartford Emergency Department is a pediatric emergency department and is listed as open 24 hours per day, 7 days per week. For a life-threatening medical emergency, call 911. Do not use MyChart messages, online scheduling or a routine callback request for emergency symptoms.
Connecticut Children’s Medical Center Page Guide
This guide is built for parents, guardians and caregivers who need a clear next step. It is not the official website of Connecticut Children’s, MyChart, Epic, an insurer or any government agency. Always confirm final details directly with the hospital before a planned visit.
How Connecticut Children’s MyChart Works for Parents and Teens
Connecticut Children’s MyChart is the official online portal route for many non-urgent patient-family tasks. Parents and caregivers can use it for appointment details, test results, care-team messages, refills, billing tools, eCheck-In, visit summaries and selected medical record requests.
MyChart is useful after an outpatient visit, specialty appointment, hospital stay, imaging appointment, lab test or follow-up visit. It can reduce phone calls, but it is not instant emergency care. If your child has urgent symptoms, call the care team directly or use emergency services.
Start from the hospital’s MyChart page so you do not land on the wrong MyChart portal for another health system.
Activation may happen by phone during scheduling, through an activation code, or at the front desk during check-in.
Parent and teen access can depend on age, proxy rules and privacy requirements. Ask Connecticut Children’s for your exact situation.
Use this for MyChart username, password or account-access help when self-service reset does not solve the issue.
Start with the official MyChart page
Use the Connecticut Children’s MyChart page for login, signup and support. Avoid random portal links in search results, email or text messages unless you can verify they belong to Connecticut Children’s.
Use MyChart for non-urgent care tasks
Good MyChart tasks include appointment details, eCheck-In, test results, follow-up messages, refill requests, bills and visit summaries.
Do not wait on MyChart for urgent symptoms
MyChart messages are not emergency messages. If symptoms are severe, worsening or life-threatening, call 911 or go to emergency care.
Connecticut Children’s Medical Center ER Guide
Connecticut Children’s Emergency Medicine program serves infants, children and teens with pediatric emergency care. The Hartford Emergency Department is listed as a 35-bed Emergency Department, open 24 hours per day, 7 days per week. Connecticut Children’s also describes the hospital as a Level 1 Pediatric Trauma Center.
Use the ER for symptoms that may need hospital-level pediatric care, trauma evaluation, advanced imaging, specialist support, emergency mental health evaluation or fast treatment. For life-threatening symptoms, call 911 rather than driving yourself.
| Use emergency care for | Consider pediatrician or urgent care for | Do not use MyChart for |
|---|---|---|
| Severe breathing trouble, major injury, serious head injury, seizure, severe allergic reaction, major burn, poisoning, unconsciousness, severe pain or a very sick child. | Mild illness, minor sprain, simple rash, mild ear pain, stable fever concerns, minor cuts or non-life-threatening symptoms when a clinician says urgent care is appropriate. | Chest pain, blue lips, severe asthma attack, uncontrolled bleeding, suicidal crisis, rapidly worsening symptoms, or anything that feels immediately dangerous. |
The ED entrance is listed at the corner of Zwieback and Seymour Streets. Valet parking is not available at the ED entrance.
For scheduled appointments, clinic visits and hospital stays, confirm the exact entrance and parking instructions before leaving.
Parking, Entrance and Campus Navigation
Connecticut Children’s campus instructions vary by reason for visit. The biggest mistake is parking in the wrong garage and walking to the wrong entrance with a sick child, stroller, wheelchair, medical equipment or multiple siblings.
For the hospital at 282 Washington Street, Connecticut Children’s lists the main hospital parking garage at 289 Washington Street with entrance on Lincoln Street.
For ED visits, park at the Hartford Hospital public garage and use the ED entrance at Zwieback and Seymour Streets.
Valet is listed for the 282 Washington Street main entrance on weekdays, but Connecticut Children’s says valet is not available at the ED entrance.
Appointments, Doctors and Specialty Care at Connecticut Children’s
Appointment routing depends on whether your child is a new patient, an existing patient, a specialty patient, a follow-up patient or someone who needs urgent care. Connecticut Children’s appointment page lists online scheduling, MyChart follow-up scheduling, phone booking and appointment request options.
For new specialty care, referrals, insurance authorization and required orders can matter. For existing patients, MyChart may be the fastest route for follow-up visits with current care providers.
Decide the type of care first
Primary care, pediatric specialty care, therapy, imaging, surgery, urgent care and emergency care are different routes. Choose the closest match before filling out forms.
Use MyChart for existing-patient follow-up
If your child already has a Connecticut Children’s care team, MyChart may support follow-up scheduling and visit preparation.
Call for unclear or complex cases
Use the main phone number, 860.545.9000, when you are not sure which department, specialist or location is correct.
Ask about referral and insurance requirements
For specialty care, ask whether a referral, prior authorization, order, imaging, lab result or outside record must be received before the visit.
Medical Records, MyChart Documents and Proxy Access
Connecticut Children’s says medical records are confidential and protected. Copies are released only with the required authorization, subpoena or court order. For patients under 18, a parent, next of kin or legally appointed guardian generally completes the authorization, but some sensitive minor records may require the minor’s authorization.
MyChart may help with selected medical information and electronic record requests, but formal record release requests can still require the proper authorization process. For record questions, Connecticut Children’s lists Health Information Management at 860.837.5780.
Use this number for Health Information Management questions about copies, forms or release status.
Connecticut Children’s records page lists this fax route for completed authorization forms.
The official records page lists mailing instructions for release of information requests.
Records can take time, especially for school, another specialist, legal paperwork, insurance or transfer-of-care needs.
Billing, Financial Counseling and Insurance Questions
Hospital billing can involve separate charges for the hospital, doctors, specialists, radiology, anesthesia, labs, emergency services, insurance adjustments and copays. Do not assume every bill comes from the same office or that a portal balance explains the full insurance situation.
Connecticut Children’s contact page lists Customer Service at 860.837.6170 and Financial Counseling at 860.545.8086. Its financial assistance page also lists financial counselor contact options and resources for financial assistance documents.
Use for general customer-service routing and billing-related help when appropriate.
Use for financial assistance, payment preparation or help understanding financial resources.
Keep the statement, account number, child’s name, visit date, insurance card and explanation of benefits nearby.
What to Bring to Connecticut Children’s Medical Center
Connecticut Children’s planning guidance says families should bring identification, insurance card, form of payment for copays or balances, and comfort items for the child. For a real visit, parents often need a little more than that, especially for specialty care or a hospital stay.
- Parent or guardian photo ID
- Child’s insurance card
- Custody, guardianship or DCF paperwork if relevant
- Medication names, doses and pharmacy
- Allergies and major diagnoses
- Recent labs, imaging, discharge papers or specialist notes
- Favorite comfort item
- Phone charger
- Formula, feeding supplies or approved snacks when allowed
What Do You Need From Connecticut Children’s Today?
Choose the situation closest to yours. This shortcut helps parents avoid the wrong portal, wrong entrance or wrong phone route.
I need MyChart login or account help
Use the official Connecticut Children’s MyChart page. For support, call 860.837.6500 if self-service username or password recovery does not work.
Open official MyChart pageMy child may need emergency care
Call 911 for life-threatening symptoms. For the Hartford ED, parking is listed at 256 Washington Street, with entrance at Zwieback and Seymour Streets.
View official Emergency Medicine pageI need a doctor or specialist
Use the official doctors search or schedule appointment page. Ask about referral, insurance authorization, records and exact appointment location.
Find doctorsI need records for school or another doctor
Use the medical records page and Health Information Management route. Do not wait until the deadline because authorizations and identity checks can take time.
Request recordsOfficial Connecticut Children’s Links
Use official pages for final decisions. Hospital phone routing, doctor availability, parking rules, appointment access, portal permissions, visitor guidance, insurance details and financial-assistance processes can change.
Connecticut Children’s Medical Center Map and Directions
The main campus is at 282 Washington Street, Hartford, CT 06106. Use this map for general orientation only. For ED visits, scheduled clinics, inpatient stays, NICU, imaging or specialty care, confirm the exact entrance and parking instructions before leaving.
Connecticut Children’s Medical Center FAQs
What is Connecticut Children’s Medical Center address?
Connecticut Children’s Medical Center’s main Hartford campus is at 282 Washington Street, Hartford, CT 06106.
What is Connecticut Children’s Medical Center main phone number?
The main phone number listed by Connecticut Children’s is 860.545.9000.
Does Connecticut Children’s use MyChart?
Yes. Connecticut Children’s uses MyChart for portal access, appointment details, non-urgent care-team messaging, results, refills, bills, eCheck-In and selected medical information requests.
What is the Connecticut Children’s MyChart support number?
Connecticut Children’s lists 860.837.6500 for MyChart support. Use it for account access help when online username or password recovery is not enough.
Can I use MyChart for an emergency?
No. Connecticut Children’s states that MyChart is not for medical emergencies. Call 911 for life-threatening symptoms or use emergency care when your child needs immediate help.
Is the Connecticut Children’s Hartford Emergency Department open 24/7?
Connecticut Children’s Emergency Medicine page says the Hartford Emergency Department is open 24 hours per day, 7 days per week.
Where should I park for the Connecticut Children’s Emergency Department?
For the ED, Connecticut Children’s parking guidance lists the Hartford Hospital public garage at 256 Washington Street. The ED entrance is at the corner of Zwieback and Seymour Streets.
Where should I park for hospital stays or clinic appointments?
For the hospital at 282 Washington Street, inpatient visits, clinic appointments and the NICU on the 6th floor, Connecticut Children’s lists the 289 Washington Street Garage with entrance on Lincoln Street.
How do I request medical records from Connecticut Children’s?
Use the official medical records page and follow the authorization instructions. For questions, Connecticut Children’s lists Health Information Management at 860.837.5780.
How do I schedule an appointment at Connecticut Children’s?
Use the official schedule appointment page for online scheduling, MyChart follow-up scheduling, appointment request options or phone booking. Connecticut Children’s lists 860.545.9000 for phone booking.
What should parents bring for a Connecticut Children’s appointment?
Bring a parent or guardian ID, the child’s insurance card, payment method for copays or balances, medication list, allergies, important records, referral paperwork if required, and comfort items for the child.
Is this page the official Connecticut Children’s website?
No. This is an independent guide for planning and navigation. Always use Connecticut Children’s official website and phone numbers for final decisions.
Medical and Editorial Disclaimer
This page is an independent informational guide and is not the official website of Connecticut Children’s, Connecticut Children’s Medical Center, MyChart, Epic, any insurance company or any government agency. It is not medical advice, diagnosis, treatment advice, insurance advice or billing advice.
Hospital services, physician availability, appointment access, MyChart permissions, parking instructions, visitor rules, financial assistance processes, records procedures and phone routing can change. Always confirm final details directly with Connecticut Children’s or the relevant official department. In an emergency, call 911.
Best Way to Use Connecticut Children’s Medical Center in 2026
Start with the official Connecticut Children’s website, then choose the right route: MyChart for non-urgent portal tasks, the main number for general help, the appointment page for scheduling, Health Information Management for records, financial counseling for payment help, and emergency services for severe symptoms.
The most important parent planning step is to confirm the exact location, entrance and parking before leaving home. Connecticut Children’s has multiple buildings and different parking instructions for hospital visits, specialty appointments and the Emergency Department.