JFK Medical Center: MyHealthONE, Phone, ER, Doctors & Records
This practical guide helps patients, visitors and caregivers use JFK Medical Center, now officially listed as HCA Florida JFK Hospital, without getting stuck between the wrong portal, wrong phone number, wrong hospital campus or wrong entrance.
Use it before calling, logging in, paying a bill, requesting records, finding a doctor, scheduling care, checking visitor services, driving to campus or deciding between the ER and a routine care route.
Quick Answer: JFK Medical Center Address, Phone, Portal and Key Contacts
JFK Medical Center is currently branded as HCA Florida JFK Hospital. The main hospital is located at 5301 S Congress Ave, Atlantis, FL 33462. The main number is 561-965-7300. HCA’s contact page lists Central Scheduling at 877-331-7007, Billing & Patient Accounts at 866-235-6517, Medical Records at 888-616-5721, Consult-A-Nurse at 844-706-8773, Physician Referral at 855-790-3627, and Pre-Registration at 877-351-7006.
Main Hospital
HCA Florida JFK Hospital
5301 S Congress Ave
Atlantis, FL 33462
Main Phone
561-965-7300
Use for general hospital routing.
Scheduling
877-331-7007
Use for central scheduling support.
Patient Portal
Use MyHealthONE for records, lab results, imaging reports, bills and follow-up management.
Verified Patient Details: Use These Before You Act
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JFK Medical Center vs JFK North Hospital: Do Not Mix the Two
There are similarly named HCA facilities in Palm Beach County. If your discharge papers, appointment order, portal account or bill says JFK Hospital / HCA Florida JFK Hospital, use the Atlantis campus details. If it says JFK North Hospital, that is a different HCA facility in West Palm Beach.
HCA Florida JFK Hospital
5301 S Congress Ave, Atlantis, FL 33462. This is the main facility commonly meant by “JFK Medical Center.” Main number: 561-965-7300.
HCA Florida JFK North Hospital
2201 45th St, West Palm Beach, FL 33407. This is a separate facility with a different address and phone number.
JFK Medical Center Patient Portal: MyHealthONE Login and Safe Use
HCA Florida uses MyHealthONE as the secure patient portal. It can help patients view health records, lab results, imaging reports, post-visit summaries, appointments, bills and selected care-management tasks.
Login safely
Use the official MyHealthONE login route. Avoid ads, lookalike portals or unrelated “JFK” pages when entering health information.
Use it for records
HCA says MyHealthONE gives access to many common health-record tasks and lets patients manage health information securely.
Use it for bills
HCA’s JFK payment page routes patients to payment options and lists MyHealthONE support at 855-422-6625.
Right-Care Decision Tool: ER, Nurse Line, Scheduling, Records or Billing?
This tool is not medical advice. It helps you choose the right official route before you call, drive, log in, request records or pay a bill.
Tap your situation
JFK Medical Center Phone Numbers: Use the Right Department
Using the right phone number can save time. For emergency symptoms, call 911 first. For routine tasks, start with the department below.
JFK Medical Center Emergency Care and 24/7 Nurse Guidance
HCA Florida JFK Hospital provides emergency care at the main hospital campus. HCA also lists Consult-A-Nurse at 844-706-8773 for health-related information, symptom discussion, treatment options, provider help and appointment routing. That line does not replace 911.
Use 911 / ER for
Chest pain, stroke symptoms, trouble breathing, severe abdominal pain, severe bleeding, major trauma, severe head injury, poisoning, overdose, loss of consciousness, severe allergic reaction, pregnancy emergency, or symptoms that feel dangerous.
What to say at triage
“Symptoms started at [time]. The main problem is [symptom]. The patient takes [medications]. Allergies are [list]. Recent surgery, pregnancy, blood thinner use, diabetes, stroke history or heart history: [yes/no].”
Doctors, Referrals, Scheduling and Provider Search
For provider routing, HCA lists Physician Referral at 855-790-3627. For scheduled hospital services, use Central Scheduling at 877-331-7007 when your order or instruction points you there. Always ask whether the provider, hospital and any separate provider groups are in network.
Before scheduling
- Confirm the exact test, procedure, doctor or specialty name.
- Ask whether a physician order has been sent.
- Ask whether referral or insurance authorization is required.
- Ask about fasting, medication instructions and arrival time.
- Confirm the exact campus, entrance and parking location.
Before choosing a doctor
Ask if the doctor is accepting new patients, which insurance plans are accepted, whether hospital-based providers bill separately, and whether the appointment is at JFK Hospital, JFK North, a physician office, a freestanding ER or another HCA location.
JFK Medical Center Medical Records: MyHealthONE First, Formal Request When Needed
For many routine needs, MyHealthONE may be the fastest route. For formal copies, legal requests, outside doctors, imaging, insurance, school, disability or caregiver needs, use the official records request process.
Use MyHealthONE first
The JFK patient page says medical records can be accessed through the MyHealthONE patient portal. This is often the fastest route for routine access.
Use formal request for official copies
The records page provides an online medical record request portal and printable request options. Call if you have questions about the request process.
JFK Medical Center Billing, Payments, Estimates and Separate Provider Bills
Billing is where patients often make expensive mistakes. Verify the patient name, service date, account number, facility name, insurer, payment route and whether the bill is from the hospital or a separate provider group.
Billing questions
HCA’s contact directory lists Billing & Patient Accounts at 866-235-6517 and Patient Account Customer Service at the same number.
Estimates
Patient Estimation Assistance and Price Estimates are listed at 888-334-3868. Estimates may not include complications or non-hospital charges.
Payment support
HCA’s payment page lists MyHealthONE Support at 855-422-6625 for portal/payment-access help.
Visitors, Parking, Valet, Cafeteria and Gift Shop
HCA Florida JFK Hospital’s visitor information page lists surface parking and three parking garages on campus. It also lists valet services at the Main Entrance and Rothman Entrance, available Monday through Saturday from 8:00am to 8:00pm. Always verify current visitor rules before arriving, especially for ICU, surgery, maternity, infection-control or high-risk patients.
Parking
Surface parking and three parking garages are listed on campus. Confirm where to park based on the department or entrance you need.
Valet
Valet services are listed at the Main Entrance and Rothman Entrance, Monday–Saturday, 8:00am–8:00pm.
Cafeteria
Visitor information lists breakfast 7:30am–9:00am, lunch 11:15am–2:00pm and dinner 4:15pm–7:00pm.
Gift shop
The visitor page lists the gift shop as open Monday–Friday, 10:30am–5:00pm.
Patient SMS updates
HCA lists patient SMS updates under visitor resources. Ask registration or staff how updates work for your visit type.
Visitor rules
Confirm visitor policy, unit restrictions, children’s visitor rules, mask requirements and after-hours access before arriving.
Specialty Care at JFK Medical Center
JFK Hospital provides multiple specialty services. Before scheduling specialty care, confirm the exact specialist, facility, entrance, payer participation and whether separate provider bills may apply.
Cardiology
HCA Florida JFK Hospital lists heart and cardiology services for diagnosis and treatment of heart and circulatory system conditions.
Imaging
The imaging services page lists diagnostic imaging in Lake Worth, Florida, with radiologists and imaging specialists.
Orthopedics
The Orthopedic Institute at JFK Hospital treats musculoskeletal injuries and joint pain with orthopedic specialists and support staff.
Inpatient rehabilitation
JFK Hospital lists a state-of-the-art 42-bed Physical Rehabilitation Center for patients needing intense daily treatment.
ER expansion context
HCA’s about page notes JFK’s ER expansion and renovation includes additional treatment rooms, and its parking garage expanded with additional spaces.
Patient forms and rights
Use official patient pages for forms, patient rights, pre-registration and privacy-related patient information.
JFK Medical Center Map and Directions
Use the main campus address for HCA Florida JFK Hospital, but confirm your department, entrance and parking route before leaving. Do not confuse the Atlantis campus with JFK North Hospital in West Palm Beach or a freestanding emergency department.
Main campus
5301 S Congress Ave, Atlantis, FL 33462. Main number: 561-965-7300.
JFK North is separate
JFK North Hospital is listed at 2201 45th St, West Palm Beach, FL 33407.
Freestanding ERs
HCA lists freestanding emergency departments connected to JFK Hospital. Check the exact location before driving.
Before Your JFK Medical Center Visit: Patient Checklist
Most visit problems are avoidable: wrong JFK campus, missing insurance card, missing physician order, no authorization, wrong entrance, wrong portal, missing medication list or unclear bill.
Bring these
- Photo ID and insurance card.
- Medication list, doses, allergies and pharmacy name.
- Physician order, referral or authorization if required.
- Prior imaging, lab results or outside records if requested.
- Phone charger, glasses, hearing aids, mobility aids and caregiver contact.
Confirm these
- Exact facility: JFK Hospital, JFK North, physician office or freestanding ER.
- Exact department, building, entrance and parking location.
- Arrival time, fasting rules and medication instructions.
- Whether MyHealthONE already has the information you need.
- Whether symptoms should go to ER instead of routine care.
Official JFK Medical Center Links
Use these official links for final verification before logging in, paying, requesting records, scheduling, driving or making care decisions.
JFK Medical Center FAQs
What is JFK Medical Center called now?
JFK Medical Center is currently branded as HCA Florida JFK Hospital. Many patients still search the older name, JFK Medical Center.
What is JFK Medical Center’s address?
The main HCA Florida JFK Hospital campus is located at 5301 S Congress Ave, Atlantis, FL 33462.
What is JFK Medical Center’s main phone number?
The main phone number listed for HCA Florida JFK Hospital is 561-965-7300.
Is JFK Medical Center the same as JFK North Hospital?
No. HCA Florida JFK Hospital is in Atlantis at 5301 S Congress Ave. HCA Florida JFK North Hospital is a separate facility in West Palm Beach at 2201 45th St.
What patient portal does JFK Medical Center use?
HCA Florida JFK Hospital uses MyHealthONE, the HCA patient portal, for health records, lab results, imaging reports, bills and selected care-management tasks.
Who do I call for JFK Medical Center medical records?
The contact directory lists Medical Records at 888-616-5721. The medical records page also lists 844-481-0278 for questions about the records request process.
Who do I call for JFK Medical Center billing?
HCA’s JFK contact page lists Billing & Patient Accounts at 866-235-6517. Payment support through MyHealthONE is listed at 855-422-6625.
Who do I call for a JFK Medical Center price estimate?
Patient Estimation Assistance and Price Estimates are listed at 888-334-3868.
Who do I call if I am unsure whether I need the ER?
For life-threatening symptoms, call 911. For non-911 health-related guidance, HCA lists Consult-A-Nurse at 844-706-8773.
Does JFK Medical Center have valet parking?
The visitor information page lists valet services at the Main Entrance and Rothman Entrance, Monday through Saturday from 8:00am to 8:00pm. Verify current availability before relying on it.
Can I receive separate bills after a JFK Hospital visit?
Yes. HCA’s Florida pricing transparency information explains that certain physician, surgeon, radiologist, anesthesiologist, emergency physician and pathologist fees are not included in the hospital bill and may be billed separately.
What should I bring to a JFK Medical Center appointment?
Bring photo ID, insurance card, medication list, allergies, physician order or referral if required, prior records or imaging if requested, phone charger, glasses, hearing aids, mobility aids and caregiver contact information.