Use this practical guide before visiting Lakeland Regional Medical Center in Lakeland, Florida. It brings the most useful patient actions into one place: portal access, emergency department locations, main phone numbers, medical records, billing help, parking, valet, visitation, and official links.
Quick Answer: Most-Needed Lakeland Regional Medical Center Details
Lakeland, FL 33805
Open 24/7
Open 24/7
Credit card only
What to Do First Before Visiting Lakeland Regional Medical Center
Lakeland Regional Medical Center is a major hospital campus in Lakeland, Florida. Patients may come here for emergency care, pediatric emergency care, OB emergency services, surgery, inpatient treatment, specialist referrals, imaging, lab work, billing help, medical records, or family visitation. Because the campus has multiple entrances, parking areas, emergency locations, and patient resources, the best first step is to identify your exact purpose before you leave home.
Check your appointment reminder, portal message, or clinic instructions. Confirm the building, entrance, arrival time, parking area, insurance requirements, and whether any pre-visit forms are needed.
For severe or potentially life-threatening symptoms, call 911. Lakeland Regional Health lists its Medical Center emergency department, children’s emergency department, OB emergency department, and South Lakeland freestanding emergency department as 24/7 emergency locations.
Call the Medical Records department at 863-687-1067. Ask for the correct request process and request only the specific records you need to avoid unnecessary copy costs or delays.
Hospital billing questions go through Patient Financial Services at 844-930-0464. Physician and professional billing questions are listed separately at 863-284-5000, option #4.
Patient Portal Login, MyChart & Online Health Access
Lakeland Regional Health provides patient portal access so patients can stay connected to their health information. The official portal page explains that Lakeland Regional Health Physician Group transitioned its doctor’s office portal to MyChart on February 1, 2022, while a read-only FollowMyHealth option remains available for older information. For patients, this matters because the right portal depends on where you received care and what type of information you need.
A practical way to think about the portal is simple: use it for non-urgent account access, appointment and provider communication tools, and records that are made available online. Do not use a portal message for emergencies, severe symptoms, or time-sensitive medical decisions. Portal messages can be helpful for routine follow-up questions, medication refill requests, office communication, and reviewing available test information, but they are not a substitute for emergency care.
Best uses for the Lakeland Regional portal
- Accessing available visit information and health details online.
- Using the correct doctor’s office portal when your provider participates in MyChart.
- Checking appointment-related messages and non-urgent provider communication options.
- Reviewing older FollowMyHealth information when the portal directs you to a read-only legacy account.
- Keeping your phone number, email, pharmacy, and insurance details updated with the care team.
🔐 Portal tip that prevents frustration
Do not create multiple portal accounts if you cannot log in. First confirm whether you need MyChart, a legacy read-only FollowMyHealth account, or another Lakeland Regional Health portal option. Duplicate accounts can make it harder to find the right records and may require support to correct.
Medical Records: How to Request Records from Lakeland Regional Medical Center
Medical records requests are handled separately from normal appointment scheduling. Lakeland Regional Health lists the Medical Records department phone number as 863-687-1067. The official page also notes that state and federal laws may allow fees for copies of medical records when they are not requested by healthcare providers for direct patient care. For that reason, patients should request specific information rather than automatically asking for a complete record.
What to request when you need records
Ask for the emergency department provider note, discharge instructions, lab results, imaging reports, and medication list for the exact visit date.
Ask for the operative report, anesthesia note if needed, discharge summary, pathology report if applicable, and follow-up instructions.
Ask the receiving specialist what they need before requesting records. A targeted request can be faster and easier to use.
Clarify the date range, record type, and recipient. Incomplete authorization details can slow down the request.
Records request checklist
- Call Medical Records at 863-687-1067 and confirm the current request method.
- Use the patient’s full legal name, date of birth, phone number, and treatment date range.
- Specify the exact records needed instead of requesting the entire chart by default.
- Ask whether fees apply if records are not being sent directly to another healthcare provider.
- Keep a copy of the request, confirmation details, and any reference number.
📄 Helpful records shortcut
If another doctor needs the records for continuing care, ask that doctor’s office whether they can request records directly. Provider-to-provider requests for direct patient care may be handled differently than patient copy requests.
Lakeland Regional Emergency Department: Main ER, Children’s ER, OB ER & South Lakeland ER
Lakeland Regional Health lists several emergency care locations. The main Emergency Department at Lakeland Regional Health Medical Center is at 1324 Lakeland Hills Blvd and is open 24/7. The George W. Jenkins Children’s Emergency Department is also at the Medical Center campus inside the Carol Jenkins Barnett Pavilion for Women and Children and is open 24/7. The Obstetrics Emergency Department is also listed at the Pavilion and operates 24/7. Lakeland Regional Health also lists a freestanding emergency department at 6150 S. Florida Avenue in South Lakeland, open 24/7.
The South Lakeland freestanding emergency department is not an urgent care center. Lakeland Regional Health states that it is part of Lakeland Regional Health Medical Center and that services are billed at hospital emergency department rates. This is an important practical detail because some patients assume a standalone emergency location will bill like urgent care. If your condition is non-life-threatening and stable, an urgent care center may be more appropriate and less expensive. If your symptoms could represent a serious emergency, use emergency care.
Emergency location quick guide
| Need | Officially listed location | What to know |
|---|---|---|
| Adult emergency care | 1324 Lakeland Hills Blvd | Main Medical Center Emergency Department, open 24/7. |
| Children’s emergency care | Carol Jenkins Barnett Pavilion for Women and Children | Dedicated children’s emergency department, open 24/7. |
| OB emergency care | Carol Jenkins Barnett Pavilion for Women and Children | Obstetrics emergency department, open 24/7. |
| South Lakeland emergency care | 6150 S. Florida Avenue, Lakeland, FL 33813 | Freestanding emergency department; billed at hospital emergency department rates. |
ER vs urgent care decision help
Chest pain, stroke symptoms, severe shortness of breath, major bleeding, head injury, severe abdominal pain, seizure, sudden confusion, serious burns, major trauma, pregnancy emergencies, or severe allergic reaction.
Stable minor cuts, mild flu symptoms, ear pain, sore throat, minor sprains, mild rashes, uncomplicated urinary symptoms, or routine infections when symptoms are not severe.
🚑 What to bring to the ER
Bring photo ID, insurance card, a current medication list with doses, allergy details, pharmacy name, recent discharge papers, specialist names, and caregiver documents if you manage care for someone else. These details reduce delays and help prevent medication errors.
Parking, Valet, Entrances & Campus Navigation
Lakeland Regional Health states that it offers ample free parking for visitors and guests at the Medical Center campus. The official driving directions page lists the B–C Parking Garage near the B Wing and the D–E Parking Garage near the Carol Jenkins Barnett Pavilion for Women & Children. Surface visitor parking is also listed throughout the campus.
This matters because the best parking area depends on why you are visiting. A surgery appointment, children’s emergency visit, OB emergency visit, inpatient visit, specialist appointment, or main hospital service may not all use the same entrance. Before arrival, check your appointment instructions or call the department to confirm the closest entrance.
Valet details officially listed by LRH
| Valet item | Official detail |
|---|---|
| Weekday valet hours | Monday–Friday, 5:00 AM–5:30 PM |
| Weekend valet hours | Saturday–Sunday, 8:00 AM–6:00 PM |
| Valet entrance | B Entrance / B Wing area |
| Cost | $5 per car, credit card only |
Practical parking tips
- For main hospital services, check whether the B–C garage is closest to your appointment.
- For women’s and children’s services, check whether the D–E garage is closer to the Carol Jenkins Barnett Pavilion.
- Take a phone photo of your parking level, garage name, and nearby elevator before entering the hospital.
- Give yourself extra arrival time for campus traffic, parking, walking, elevators, and registration.
- If mobility is limited, ask about valet, drop-off, wheelchair assistance, or the closest entrance before you arrive.
🅿️ Patient arrival tip
For a first visit, do not arrive only five minutes before check-in. A large hospital campus can add 15–30 minutes for parking, wayfinding, registration, and elevator travel, especially if you enter the wrong wing.
Visiting, Companion Policy, Family Support & Guest WiFi
Lakeland Regional Health’s visitation policy emphasizes patient- and family-centered care and states that the Medical Center provides open visitation so patients can have around-the-clock support from a family member or Care Partner. Even with open visitation, visitors should still follow unit instructions, infection-control rules, patient preference, and staff guidance.
Family support is especially important during surgery, emergency care, childbirth, intensive care, discharge planning, and serious diagnoses. However, visitors should not assume every unit operates the same way. ICU, pediatric, OB, behavioral health, and infection-control areas may have additional safety rules. The safest approach is to call the patient’s unit before bringing children, flowers, plants, latex balloons, outside food, or overnight items.
Before visiting a patient
Ask for the patient’s room, unit, pavilion, entrance, and any special visitor instructions.
Avoid visiting with fever, vomiting, diarrhea, cough, flu symptoms, rash, or any contagious illness.
Flowers, plants, balloons, food, and large gifts may be restricted in certain units.
LRH notes guest wireless networks are public and not secure, so avoid sending passwords, credit card numbers, or sensitive personal details over guest WiFi.
👨👩👧 Family caregiver tip
If you are helping a loved one through discharge, bring a notebook. Write down medication changes, follow-up appointments, equipment instructions, wound-care steps, diet limits, warning signs, and who to call after discharge.
Billing, Insurance, Bill Pay & Financial Assistance
Hospital billing can be confusing because one episode of care may create more than one bill. Lakeland Regional Health lists hospital billing inquiries separately from physician and professional billing inquiries. The Medical Center/Hospital billing phone number is 844-930-0464. LRH Physician and Professional Billing inquiries are listed at 863-284-5000, option #4.
This separation matters because a patient may receive a facility bill from the hospital and a professional bill connected to physicians or other providers. If you receive multiple statements, do not assume they are duplicates. Match each bill against the date of service, provider name, insurance explanation of benefits, account number, and balance.
Before paying a large balance
- Confirm that your insurance has processed the claim.
- Ask whether the bill is hospital/facility billing or physician/professional billing.
- Request an itemized bill if the charges are unclear.
- Ask about financial assistance before the account becomes seriously overdue.
- Save every statement, payment receipt, and phone reference number.
Lakeland Regional Medical Center, Inc.
1324 Lakeland Hills Blvd
Lakeland, FL 33805
Phone: 844-930-0464
Lakeland Regional Health Systems, Inc.
1730 Lakeland Hills Blvd
Lakeland, FL 33805
Phone: 863-284-5000, option #4
Official Lakeland Regional Health Links
Use official Lakeland Regional Health pages for the most current information. Hospital policies, portal access, emergency locations, visitor rules, parking, billing procedures, and medical records instructions can change.
Frequently Asked Questions About Lakeland Regional Medical Center
What is the main phone number for Lakeland Regional Medical Center?
The main phone number for Lakeland Regional Medical Center is 863-687-1100. For medical records, call 863-687-1067. For hospital billing questions, call 844-930-0464.
Where is Lakeland Regional Medical Center located?
Lakeland Regional Medical Center is located at 1324 Lakeland Hills Blvd, Lakeland, FL 33805. Use your appointment instructions to confirm the correct entrance, garage, wing, and department.
Does Lakeland Regional Health use MyChart?
Lakeland Regional Health states that its Physician Group patient portal transitioned to MyChart on February 1, 2022. The official patient portal page also provides access to a read-only FollowMyHealth option for older information.
Is the South Lakeland emergency department an urgent care center?
No. Lakeland Regional Health states that the South Lakeland freestanding emergency department is part of Lakeland Regional Health Medical Center and is not an urgent care center. Services are billed at hospital emergency department rates.
Where should I park at Lakeland Regional Medical Center?
LRH lists free parking across the Medical Center campus, including the B–C Parking Garage near the B Wing, the D–E Parking Garage near the Carol Jenkins Barnett Pavilion for Women & Children, and surface visitor parking areas.
How much is valet parking at Lakeland Regional Health?
Lakeland Regional Health lists valet service at $5 per car, credit card only. Listed valet hours are Monday–Friday from 5:00 AM to 5:30 PM and Saturday–Sunday from 8:00 AM to 6:00 PM.
How do I request medical records from Lakeland Regional Medical Center?
Call the Medical Records department at 863-687-1067. LRH advises patients to consider requesting specific information rather than a complete record to reduce unnecessary costs when copy fees apply.
Can family stay with a patient at Lakeland Regional Medical Center?
LRH’s visitation policy says the Medical Center values patient- and family-centered care and provides open visitation so patients can have around-the-clock support from a family member or Care Partner. Unit-specific safety rules may still apply.
Can I bring flowers, plants, balloons, or food to a patient?
Ask the patient’s unit first. Some hospital units may restrict flowers, live plants, latex balloons, outside food, or young visitors because of infection-control, allergy, safety, or patient-specific concerns.
Who do I call about a Lakeland Regional hospital bill?
For Medical Center/Hospital billing inquiries, LRH lists Patient Financial Services at 844-930-0464. For LRH Physician and Professional Billing inquiries, LRH lists 863-284-5000, option #4.
🔗 Internal Linking Note
Related Florida medical-center links were intentionally not added because matching live URLs could not be confirmed. Add internal links later only after the target pages are published and verified in the sitemap or site search.