Practical, fast-use guide for patients and visitors going to Lexington Medical Center in West Columbia, SC. Start here for the right phone number, ER entrance, parking area, MyChart access, medical records, billing help, ICU visiting hours, and dining details.
📍 Address
Lexington Medical Center
2720 Sunset Blvd. / Hwy 378
West Columbia, SC 29169
📞 Most Useful Numbers
Main: 803-791-2000
ER: 803-791-2350
Call a Patient: 803-739-3200
🔐 Portal + Records
MyChart Help: 877-835-0975
Medical Records: 803-791-2264
Billing: 803-791-2300
🅿️ Parking
Main entrance: East Hospital Drive
Free parking: Lot F, Lot G, Parking Garage 2
ER: Emergency entrance + Lot F
Quick Answer: What Should You Do First?
If you are going to Lexington Medical Center today: use 2720 Sunset Blvd., West Columbia, SC 29169; follow East Hospital Drive for the main entrance; use Lot F for the Emergency Room; use Lexington Health MyChart for portal access; call 803-791-2000 for the main hospital; call 803-791-2350 for the ER; and call 803-791-2264 for medical records.
Before You Go: Practical Checklist
Lexington Medical Center is listed by Lexington Health as a 607-bed modern medical complex with an emergency room, ICU, imaging, lab services, visitor amenities, and hospital dining. For patients, the useful question is simple: what should I bring, where should I enter, and who should I call if something goes wrong?
| Situation | Do this | Why it matters |
|---|---|---|
| Scheduled appointment | Bring your appointment reminder, photo ID, insurance card, medication list, and arrival instructions. | The address alone may not tell you the correct tower, clinic, elevator, or check-in desk. |
| Emergency visit | Use the Emergency entrance and Lot F. Do not eat or drink before speaking with the triage nurse. | Food or drink can affect testing, imaging, sedation, or procedures. |
| Visiting a patient | Confirm the room number, unit, and whether the patient wants visitors. | ICU, isolation, surgery recovery, and specialty units may have different instructions. |
| Billing problem | Call Billing and Insurance before bills become overdue. Ask about estimates, payment options, and financial assistance. | Hospital bills can involve separate facility, physician, imaging, lab, and emergency charges. |
Helpful patient tip
Save these numbers in your phone before the visit: Main Hospital 803-791-2000, ER 803-791-2350, Medical Records 803-791-2264, Billing 803-791-2300, Guest Services 803-791-2342, and Call a Patient 803-739-3200.
Lexington Medical Center MyChart Login & Portal Help
Lexington Health uses MyChart for patient portal access. Use MyChart when you need to view available test results, request prescription refills, manage certain health information, review billing tools, or request/share a formal copy of your record through the portal workflow.
Use MyChart for these tasks
- Checking test results after they become available in the portal.
- Requesting prescription refills from a participating provider.
- Reviewing visit information and hospital-related health details.
- Accessing billing tools and online payment options.
- Requesting or sharing records through the “Obtain or Share Your Record” process.
- Managing proxy access when proper authorization applies.
Do not use MyChart for these problems
Login problem tip
If MyChart login fails, call MyChart Help at 877-835-0975 instead of creating multiple accounts. Have your full legal name, date of birth, phone number, email, and recent visit details ready.
Emergency Room: Entrance, Triage, Waits & What to Expect
Lexington Health lists the Lexington Medical Center Emergency Room at 2720 Sunset Boulevard in West Columbia with the ER phone number 803-791-2350. For emergencies, call 911. For arrival by car, the official ER page says to use the entrance marked “Emergency” and park in Lot F.
How ER triage works
The ER is not first come, first served. Lexington Health explains that a triage nurse assesses patients and prioritizes them according to the medical severity of symptoms. This means a patient with signs of heart attack, stroke, severe breathing distress, major injury, sepsis concern, or unstable vital signs may be treated before someone who arrived earlier with a less urgent problem.
What may happen during an ER visit
- Arrival and symptom check: a patient care representative takes basic information.
- Triage: a nurse reviews symptoms, vital signs, and urgency.
- Early tests: for some common symptoms, staff may start tests before the doctor exam.
- Treatment area: nurses gather more information and prepare you for physician evaluation.
- Exam and treatment: staff assess, diagnose, treat, discharge, observe, or admit you as needed.
ER wait-time reality
If your condition changes while waiting, tell a triage nurse. Do not sit quietly with worsening chest pain, new weakness, trouble breathing, severe pain, confusion, or bleeding. Reassessment is important when symptoms change.
ER arrival rules that matter
- Do not eat or drink before speaking with the triage nurse.
- Tell the nurse about medications, vitamins, herbal supplements, and substances you take.
- Check with the nurse before using the restroom in case a specimen is needed.
- Bring ID, insurance card, medication list, allergy list, and recent discharge papers.
- Bring a phone charger and one trusted contact person if possible.
Parking, Entrances, Drop-Off & Pickup
Lexington Health lists the main Lexington Medical Center entrance on East Hospital Drive. Free parking is listed in Lot F, Lot G, and Parking Garage 2. For ER visits, use the Emergency entrance and Lot F. This is one of the most useful facts for patients because it reduces confusion when arriving for urgent care, scheduled surgery, imaging, lab work, or a hospital visit.
Practical parking tips
- Arrive early for your first visit because parking is only one part of the process.
- Take a photo of your lot, level, row, elevator, and entrance before walking inside.
- If the patient has limited mobility, ask the clinic which drop-off entrance is best.
- For surgery or imaging, follow the arrival time on official instructions, not just the appointment time.
- For ER visits, do not park far away if the patient’s symptoms are serious; use the Emergency entrance.
Medical Records: How to Get a Formal Copy
Medical records are needed for second opinions, new specialists, insurance claims, disability paperwork, legal documentation, school forms, or personal health files. Lexington Health lists Medical Records at 803-791-2264 and explains that patients can request a digital copy through MyChart using the record-sharing workflow.
Best path for most patients
- Log in to MyChart.
- Open “Your Menu.”
- Select “Obtain or Share Your Record.”
- Choose who you want to share records with.
- Use “Request a Formal Copy” and complete the form.
- Call Medical Records at 803-791-2264 if you need help.
Tip: Do not request “everything” unless you truly need the full chart. Many specialists only need discharge summary, imaging report, lab results, operative report, ER note, pathology report, or a specific date range. A targeted request is easier to review.
Visiting Hours, ICU Rules & Calling a Patient
Lexington Health’s patient and visitor page lists hospital visiting hours as anytime, day or night. ICU visiting hours are listed as 9:00 a.m. – 7:00 p.m. and 9:00 p.m. – 7:00 a.m. For calling a patient, Lexington Health lists 803-739-3200.
Before visiting, confirm these details
- Patient’s full name, room number, and unit.
- Whether the patient actually wants visitors right now.
- Whether the patient is in ICU, isolation, surgery recovery, maternity, or another restricted area.
- Whether children, flowers, balloons, outside food, or overnight support are allowed.
- Whether the unit has quiet hours, mask requirements, or infection-control instructions.
Visitor common-sense rule
Do not visit if you have fever, vomiting, diarrhea, cough, flu-like symptoms, or a contagious illness. Hospitalized patients may be more vulnerable to infection than they appear.
Dining, Café Hours & Guest Meal Tips
Lexington Health lists dining options for patients and visitors. The Terrace Café is in the North Tower, Lower Level, and is listed as open daily from 6:30 a.m. – 7:00 p.m., with late-night daily hours from 12:30 a.m. – 3:30 a.m. Sunset Café is listed under meals and dining for visitors. These details matter for families waiting through surgery, ER delays, ICU visits, or overnight support.
Food tips that prevent problems
- Ask the nurse before giving outside food to a patient.
- Do not bring food to a patient who is NPO, on a swallow restriction, diabetic diet, fluid restriction, or post-surgery diet.
- Keep simple snacks for yourself during long waits, but follow unit rules.
- Check café hours before leaving a patient’s room late at night.
- If staying all day, ask the unit about the best nearby dining option before walking far.
Billing, Insurance, Cost Estimates & Financial Assistance
Lexington Health lists Billing and Insurance at 803-791-2300. Its billing page says patients can pay online, by mail, or by phone, and that cost estimate tools are available for inpatient or outpatient care. It also notes that patients with limited or no insurance coverage may qualify for assistance.
Call billing when you need help with
- Understanding a hospital statement.
- Checking whether insurance processed a claim.
- Asking about payment options or arrangements.
- Requesting a cost estimate for planned care.
- Understanding surprise billing rights and protections.
- Learning whether financial assistance may apply.
Financial assistance tip
If you have limited or no insurance coverage, call financial counselors early at 803-791-2490. Do not wait until bills are overdue. Ask what documents are required and whether you should apply before setting up a payment plan.
Billing documents to keep
- Hospital statement.
- Insurance explanation of benefits.
- Payment receipts.
- Cost estimate or good faith estimate.
- Financial assistance application and decision letters.
- Names, dates, and reference numbers from billing calls.
Official Lexington Medical Center Links
Use these official Lexington Health resources for the latest instructions. Hospital phone numbers, department hours, visitor rules, portal features, dining details, and billing processes can change.
Frequently Asked Questions About Lexington Medical Center
What is the main phone number for Lexington Medical Center?
The main hospital phone number is 803-791-2000. For the Emergency Room, call 803-791-2350. For billing questions, call 803-791-2300. For medical records, call 803-791-2264.
Where is Lexington Medical Center located?
Lexington Medical Center is located at 2720 Sunset Blvd. / Hwy 378, West Columbia, SC 29169. For scheduled care, confirm the exact entrance, clinic, tower, and arrival time on your appointment instructions.
Where do I park for the Emergency Room?
Use the entrance marked “Emergency” and park in Lot F. For life-threatening symptoms, call 911 instead of driving yourself if it is unsafe.
Is parking free at Lexington Medical Center?
Lexington Health lists free parking in Lot F, Lot G, and Parking Garage 2 for the main hospital campus. Check official directions before your visit because routes and entrances can change.
Does Lexington Medical Center use MyChart?
Yes. Lexington Health uses MyChart for portal access. Patients can use MyChart for test results, prescription refill requests, billing tools, and record-sharing options when available.
How do I request medical records?
Use MyChart’s “Obtain or Share Your Record” workflow for a digital copy, or call Medical Records at 803-791-2264 for help with formal records requests.
What are the ICU visiting hours?
Lexington Health lists ICU visiting hours as 9:00 a.m. – 7:00 p.m. and 9:00 p.m. – 7:00 a.m. Always confirm current unit rules before visiting because policies can change.
Who do I call for financial assistance?
Call Lexington Health financial counselors at 803-791-2490 if you have limited or no insurance coverage and need help understanding financial assistance options.
Can I bring food, flowers, or balloons to a patient?
Ask the unit first. Some patients have diet restrictions, infection-control precautions, allergy concerns, or unit-specific rules. Never give food to a patient without staff approval if they recently had surgery, are NPO, or have a restricted diet.