A practical patient dashboard for Loma Linda University Medical Center in Loma Linda, California, including MyChart, main phone, visitor check-in, emergency care guidance, free self-parking, valet, medical records, billing, financial assistance, cafeteria, gift shop and official links.
If you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, traumatic injury, seizure, severe allergic reaction, sudden confusion or a rapidly worsening condition, call 911 or go to the nearest emergency department. Do not wait for a MyChart reply or online message.
Quick Answer: Most-Needed Loma Linda Details
Loma Linda, CA 92354
Unit rules may vary
P4 clinic/ER parking
What to Do First Before Visiting Loma Linda University Medical Center
Loma Linda University Medical Center is located at 11234 Anderson St, Loma Linda, California. The Medical Center is part of Loma Linda University Health and includes major hospital buildings such as the adult tower on the Dennis and Carol Troesh Medical Campus, the Hinshaw Towers and the Schuman Pavilion. Because this is a large academic medical campus, the best first step is to confirm exactly where you are going before you drive.
Patients may come here for emergency care, inpatient admission, surgery, specialty consultations, organ transplant services, cancer-related care, cardiac care, radiology, pharmacy services, outpatient follow-up, medical records, billing questions or family visitation. The useful details are not only the hospital name and address. You need the correct entrance, parking option, visitor process, MyChart link, records contact, billing number and emergency plan.
Use MyChart or the phone number on your appointment instructions. Confirm the building, entrance, clinic, provider name, arrival time, insurance card and whether labs or imaging are needed before the visit.
Use emergency care for serious symptoms. If symptoms are severe, sudden or rapidly worsening, call 911 instead of using MyChart or waiting for a callback.
Bring a state-issued ID. Visitors to the Troesh Medical Campus must check in and receive an all-day visitor badge at the kiosk or welcome desk.
Use official Medical Records and Billing & Insurance pages. MyChart is often the easiest place to begin for routine records, bill review and payment tools.
Loma Linda MyChart / myLLUHealth Patient Portal Help
Loma Linda University Health uses MyChart through myLLUHealth. The portal can help patients communicate with doctors, access test results, request prescription refills, manage appointments, manage bills and complete eCheck-In for appointments. This is often the most useful online tool after a hospital stay, emergency department visit, imaging test, lab draw, specialist appointment or surgery.
For routine care, MyChart reduces the need to call multiple departments. You may be able to review available test results, see doctor comments, confirm visit summaries, review medication changes, request refills for eligible prescriptions, handle paperless billing and track upcoming appointments. If you are caring for a parent, child, spouse or dependent adult, ask LLUH about proper proxy access instead of sharing passwords.
Use MyChart for these common tasks
- Access available test results and doctor comments.
- Request prescription refills for eligible medications.
- Manage upcoming and past appointment details.
- Complete eCheck-In tasks before a scheduled visit.
- Manage bills, payment plans and paperless billing options.
- Send non-urgent messages to participating care teams.
🔐 MyChart security tip
Never share your MyChart password, security code or login details with anyone you do not fully trust. If you suspect suspicious activity, change your password and contact MyChart support at 877-558-0090.
Medical Records: MyChart, Request Forms, Fees & Contact Details
Loma Linda University Health says patients can access medical information through MyChart. If the record you need is not visible in MyChart, you can submit a request through MyChart and the records can be sent back to your account to view and download from a computer. This is often the fastest first step for routine personal access.
If you need official records for a specialist, insurance claim, disability paperwork, school, legal matter, second opinion or another provider, you may need a formal disclosure authorization form. Medical records contain protected health information, so requests must identify the patient, the requested information, the date range, the recipient and the reason or authorization for release.
Loma Linda medical records contact details
- Medical records phone: 909-651-4191.
- Fax: 909-558-2454 or 909-651-4180.
- Office address by appointment: 101 E. Redlands Blvd., Suite 1200, San Bernardino, CA 92408.
- Office hours: Monday–Thursday 9 a.m.–12 p.m. and 1 p.m.–4 p.m.; Friday 9 a.m.–11 a.m. and 12 p.m.–2 p.m.
Medical record cost details listed by LLUH
| Record Type | Listed Fee / Note |
|---|---|
| Patient records on CD | $6.50 per CD |
| Patient paper records, 1–25 pages | $6.00 |
| Patient paper records, over 25 pages | $6.00 plus the per-page cost listed by LLUH |
| Radiology CD | $6.50 per CD |
| Study Share for continuity of care | $5.00 |
📄 Records request tip
Request only the records you actually need: discharge summary, imaging report, operative note, lab results, emergency department note, pathology report or a specific date range. A specific request is usually easier to process and easier for the receiving doctor to review.
Parking at Loma Linda University Medical Center: P3, P4, Valet & Drop-Off
Loma Linda University Health lists multiple parking and drop-off options for patients and visitors. Patients and visitors can use parking structures or valet services, and they may also drop off or pick up patients at the front entrance on Prospect Avenue. Parking is one of the most practical details to check because the campus has multiple towers, nearby clinics and separate emergency and outpatient routes.
Official parking options
| Parking Option | Practical Detail |
|---|---|
| P3 Patient and Visitor Parking | Free self-parking. Located at Barton Road and Campus Street, around the block from the hospital main entrance. |
| P3 capacity and accessibility | Six levels, 745 spaces, ADA parking spaces, van ADA spaces and electric vehicle charging spaces listed by LLUH. |
| P4 Clinic and Emergency Parking | Free self-parking for Faculty Medical Clinics and emergency rooms. Located on Anderson Street across from the hospital. |
| Valet parking | Available at the hospital main entrance on Prospect Avenue. Listed cost is $5 per vehicle, credit card only. |
| Valet hours | Monday–Thursday 5 a.m.–6:30 p.m.; Friday 5 a.m.–5:30 p.m. |
| Valet exceptions | Valet is listed as free for those with disability license plates or placards and for patients of the Cancer Center and International Heart Institute. |
🅿️ Practical parking tip
If you are going to the emergency room or Faculty Medical Clinics, check whether P4 is the better route. If you are visiting the main Medical Center or Children’s Hospital, P3 may be the better self-parking option. Take a phone photo of your parking level, row and elevator area before entering the hospital.
Emergency Department vs Urgent Care: Choose the Right Level of Care
Emergency departments do not operate like standard appointment clinics. Patients are evaluated through triage, which means the sickest or most unstable patients are seen first. A person with stroke symptoms, chest pain, severe breathing difficulty, major bleeding, serious trauma or signs of sepsis may be treated before someone who arrived earlier with a stable but painful problem.
Chest pain, stroke signs, major trauma, severe breathing trouble, seizure, sudden confusion, severe allergic reaction, heavy bleeding, serious burns, severe abdominal pain or symptoms that could threaten life, limb or eyesight.
Minor cuts, mild flu symptoms, ear pain, simple rashes, mild sprains, routine infections, uncomplicated urinary symptoms or other stable non-life-threatening issues.
What to bring to the emergency department
- Photo ID and insurance card.
- Medication list with doses, allergies and pharmacy name.
- Recent discharge papers, imaging reports or specialist instructions if relevant.
- Phone charger and emergency contact information.
- Caregiver, power-of-attorney or guardianship paperwork if you manage care for someone else.
Visitor Rules, Check-In, Cafeteria, Gift Shop & Family Tips
Loma Linda University Health lists hospital visiting hours as 9 a.m. to 9 p.m. Visitors must be at least 16 years old, and the limit is two visitors at a time. Visit hours and privileges may vary depending on the patient’s condition and hospital area, so the best step is to call the patient information desk at 909-558-4000 or ask staff in the patient’s area.
Visitors to the Troesh Medical Campus, including the Medical Center and Children’s Hospital, must check in on arrival and receive a badge at a check-in kiosk or welcome desk. Bring a state-issued ID and know the patient’s correct name. Anyone with flu-like symptoms or recent contact with someone diagnosed with the flu may not be permitted.
Visitor checklist before you go
- Bring a state-issued ID for visitor badge check-in.
- Confirm the patient’s exact building, room, unit and visiting status.
- Do not visit if you have fever, cough, sore throat, congestion, vomiting, diarrhea or other contagious symptoms.
- Ask the unit before bringing flowers, food, balloons, blankets, pillows or large gifts.
- Use the information desk or staff if you need wheelchair assistance.
Cafeteria and food options
Loma Linda’s UH Tower Cafeteria is listed at 11234 Anderson St and is open Sunday through Saturday from 6 a.m. to midnight, with holiday hours listed as 6 a.m. to 9 p.m. LLUH also notes that cafeteria food options are vegetarian. This matters for families who may be waiting through a long surgery, emergency evaluation or inpatient admission.
Gift shop details
The gift shop is located on the lobby level of the Medical Center, to the right of the main entrance. LLUH lists gift shop hours as Monday–Thursday 10 a.m.–6 p.m., Friday 9 a.m.–3 p.m., and closed Saturday, Sunday and major holidays. The listed gift shop phone number is 909-651-7255.
👨👩👧 Family support tip
For a serious admission, choose one family spokesperson to receive and share updates. This reduces repeated calls to the nursing desk and helps the family stay organized while respecting the patient’s privacy preferences.
Billing, Insurance, Financial Assistance & Price Transparency
Loma Linda University Health’s billing page explains that patients can pay through MyChart, by phone or by mail. Hospital and physician billing questions are directed to 909-651-4300. LLUH also explains that some visits may involve both a professional fee and a facility fee. The professional fee is for the provider’s time and clinical evaluation, while the facility fee covers the hospital or clinic resources used to support the visit.
This matters because a single visit can create more than one statement. Your insurance may also send an Explanation of Benefits, which is not a bill. If a bill looks wrong or confusing, call billing before paying a large balance. Ask whether insurance has finished processing, whether the charge is professional or facility-based, and whether financial assistance or a payment plan applies.
Billing and insurance contacts
- Billing phone: 909-651-4300.
- Billing mailing address: Billing Department, 101 E. Redlands Blvd. #1500, San Bernardino, CA 92408.
- Text alerts: LLUH says patients can text START to 24947 for real-time and two-way billing alerts.
- Insurance reminder: LLUH accepts many plans, but patients should contact their insurance company to confirm facility coverage.
Financial assistance and help paying your bill
LLUH provides financial assistance resources for patients who may need help paying hospital bills. Patients should review the official Help Paying Your Bill page and contact the billing department for current program details, eligibility rules, application forms and language assistance. Do not wait until a bill becomes overdue if you think you may qualify for help.
💡 Billing tip before paying
Keep your account number, bill date, insurance Explanation of Benefits, payment receipts and call reference notes together. If you are uninsured or underinsured, ask about financial assistance before the account becomes overdue.
Common Patient Mistakes to Avoid at Loma Linda University Medical Center
Portal messages are not emergency care. Call 911 for serious symptoms.
P3 and P4 serve different needs. Confirm whether you need main hospital parking, clinic parking or emergency parking.
Visitors should bring a state-issued ID for badge check-in at the Troesh Medical Campus.
Ask for the exact record type and date range to reduce delays and unnecessary copy fees.
Check insurance processing, professional vs facility charges, payment plans and assistance before paying a large balance.
Ask the unit before bringing flowers, food, balloons or large gifts, especially for intensive care or infection-control situations.
Official Loma Linda University Medical Center Links
Use these official resources for current information. Hospital details can change, especially visitor rules, parking instructions, valet hours, records forms, billing procedures, insurance participation and MyChart features.
Frequently Asked Questions
What is the phone number for Loma Linda University Medical Center?
The official Medical Center page lists the primary phone number as 909-558-4000. Use this for general hospital routing when you do not know the exact department number.
Where is Loma Linda University Medical Center located?
Loma Linda University Medical Center is located at 11234 Anderson St, Loma Linda, CA 92354. Confirm the exact building, entrance, department and parking option before visiting.
Does Loma Linda University Medical Center use MyChart?
Yes. Loma Linda University Health uses MyChart through myLLUHealth. Patients can use it to communicate with doctors, access test results, request prescription refills, manage appointments, manage bills and complete eCheck-In.
What is the Loma Linda MyChart support phone number?
The MyChart login page lists 877-558-0090 for suspicious activity or MyChart account support. Use official myLLUHealth links rather than third-party portal pages.
What are Loma Linda University Medical Center visiting hours?
LLUH lists hospital visiting hours as daily from 9 a.m. to 9 p.m. Visitors must be at least 16 years old, and the general limit is two visitors at a time. Unit and patient-specific rules may vary.
Do visitors need an ID at Loma Linda University Medical Center?
Yes. Visitors to the Troesh Medical Campus must check in at a kiosk or welcome desk and receive an all-day visitor badge. LLUH says visitors should bring a state-issued ID.
Where should I park at Loma Linda University Medical Center?
P3 provides free self-parking for patients and visitors at Barton Road and Campus Street. P4 provides free self-parking for Faculty Medical Clinics and emergency rooms on Anderson Street across from the hospital.
How much is valet parking at Loma Linda University Medical Center?
LLUH lists valet parking at $5 per vehicle, credit card only. Valet is listed as free for those with disability license plates or placards and for patients of the Cancer Center and International Heart Institute.
How do I request medical records from Loma Linda?
Start with MyChart for available records. If you need additional records, use the official medical records page and disclosure authorization form. The Loma Linda medical records phone number is 909-651-4191.
What is the billing phone number for Loma Linda University Health?
LLUH lists 909-651-4300 for hospital and physician bills. You can also manage bills through MyChart.
Does Loma Linda offer financial assistance?
Yes. LLUH provides financial assistance resources. Patients should review the official Help Paying Your Bill page and contact LLUH billing for current eligibility rules, forms and application help.
What are the cafeteria hours at Loma Linda University Medical Center?
The UH Tower Cafeteria is listed as open Sunday through Saturday from 6 a.m. to midnight, with holiday hours listed as 6 a.m. to 9 p.m. LLUH says cafeteria food options are vegetarian.
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