Lompoc Patient Route Hub
Use this 2026 guide before you call Lompoc Valley Medical Center, search for MyChart, find a doctor, use the ER, request medical records, pay a bill, visit a patient, or choose between hospital, clinic and urgent-care routes.
Fast correction: LVMC does not use one simple “MyChart” route for everything. Hospital stays and hospital services use FollowMyHealth. Lompoc Health clinic visits use Healow.
What Do You Need from Lompoc Valley?
Phone Directory: Call the Right Lompoc Line
| Need | Phone / route | Use it for | Do not use it for |
|---|---|---|---|
| Main hospital | 805-737-3300 | General routing, main campus contact, department transfer. | Life-threatening symptoms. |
| Emergency Department | 805-737-3333 | ER department information; ER is listed 24 hours a day. | Active life-threatening emergency; call 911. |
| Hospital portal support | 1-888-670-9775 | FollowMyHealth help for hospital stays and services. | Lompoc Health clinic Healow issues. |
| Clinic portal support | 805-737-8652 / portalsupport@lompocvmc.com | Healow help for Lompoc Health clinic visits and appointments. | Hospital FollowMyHealth help. |
| Medical Records / HIM | 805-737-3330 | Hospital medical-record requests and HIM questions. | Billing disputes or portal password reset. |
| Records fax | 805-737-3386 | Faxing authorization form to hospital HIM. | Emergency medical advice. |
| Patient billing | 805-737-3322 | Bill questions, phone payments, payment window and financial assistance route. | Records release or provider scheduling. |
| Imaging / Radiology | 805-737-3375 | X-Ray, MRI, CT, PET-CT, Nuclear Medicine, Fluoroscopy, Ultrasound, Mammography. | Formal full medical chart requests. |
| Laboratory | 805-737-3325 | Hospital lab questions; official department page says appointment required. | Provider result interpretation. |
| Urgent Care | 805-737-8786 | Appointment-only urgent-care help for minor injuries/illnesses. | Emergency symptoms; use ER/911. |
Lompoc Valley MyChart? Use the Correct Portal
Hospital portal: FollowMyHealth
- For Lompoc Valley Medical Center hospital stays and hospital services.
- Can show hospital-based medical record information.
- Examples: lab tests, imaging results, past visit information and discharge instructions.
- Log in through the FollowMyHealth homepage or mobile app.
- Hospital portal support: 1-888-670-9775.
Clinic portal: Healow
- For Lompoc Health clinic visits and appointments.
- Can show doctor-office information such as appointments, medications, lab and imaging test results.
- Use the Healow app or the Lompoc Health portal link.
- Clinic support: 805-737-8652.
- Email: portalsupport@lompocvmc.com.
Doctors, Providers and Appointment Routes
The official provider search lets users filter by provider name, specialty, gender, keyword, languages spoken, locations, ZIP distance, Lompoc Health providers, and providers with photos.
Search by need
Use the official Find a Provider page for name, specialty, condition keyword, location and ZIP-distance searches.
Confirm location
Providers may be at North H Center, North Third Center, Hematology-Oncology, Sleep Disorder Center, or other Lompoc locations.
Before booking
Ask about insurance, new-patient availability, referral requirements, records needed, portal used, and whether the visit is clinic or hospital-based.
Common provider routes
| Care type | Likely route | Phone from official pages | Ask before scheduling |
|---|---|---|---|
| Primary care | North H Center or North Third Center | 805-737-8700 / 805-736-1253 | New patient? insurance? appointment type? Healow portal? |
| Urgent care | Lompoc Health Urgent Care | 805-737-8786 | Appointment-only; confirm same-day availability. |
| Orthopedics / spine / sports medicine | Lompoc Health specialty route | 805-737-8700 | Referral, imaging, prior records, physical therapy plan. |
| OBGYN | Lompoc Health route | 805-736-1253 | Pregnancy stage, records transfer, birthing-center plan. |
| Hematology-Oncology | 1213 E Ocean Ave, Suite 102 | 805-735-1155 | Referral, pathology, imaging, insurance authorization. |
| Sleep medicine | Sleep Disorder Center | 805-770-7070 | Referral, prior sleep study, CPAP records, insurance. |
Hours: Hospital, ER, Departments and Offices
The main hospital and ER are not the same as office departments. Use this section to avoid driving to the wrong door or calling after the office has closed.
| Department / service | Public hours listed | Phone | Patient tip |
|---|---|---|---|
| Main hospital | Use main phone for routing | 805-737-3300 | Ask for department/entrance before driving. |
| Emergency Department | 24 hours a day | 805-737-3333 | Call 911 for life-threatening emergencies. |
| Birthing Center | 24 hours a day | 805-737-3395 | Ask about labor instructions, support people and entrance. |
| Critical Care Unit | 24 hours a day | 805-737-3396 | Visitor numbers may be limited by care needs. |
| Medical/Surgical Unit | 24 hours a day | 805-737-3315 | Call before visiting if patient condition or privacy matters. |
| Imaging/Radiology | Mon-Fri 8 AM-5 PM | 805-737-3375 | Confirm appointment, prep, insurance and order. |
| Laboratory | Mon-Fri 8 AM-5 PM; appointment required | 805-737-3325 | Do not walk in without checking appointment needs. |
| Medical Records / HIM | Mon-Fri 8 AM-4:30 PM | 805-737-3330 | Have signed authorization, ID and date range ready. |
| Patient Financial Services | Mon-Fri 8 AM-4:30 PM | 805-737-3322 | Have statement, EOB, account number and insurance card. |
| Surgery Services | Mon-Fri 6 AM-4:30 PM | 805-737-3350 | Ask about arrival time, fasting, medications and ride home. |
| Rehabilitation Services | Mon-Fri 8 AM-4 PM | 805-737-3388 | Ask about referral/order and visit frequency. |
ER vs Urgent Care: Pick the Safe Route
Use 911 / ER now for
- Chest pain, possible heart attack, stroke signs or severe breathing trouble.
- Cardiac or respiratory arrest.
- Head injury, motor vehicle crash, abdominal trauma or severe burns.
- Continuous bleeding, major lacerations, broken bones or serious wounds.
- Seizures, poisoning, overdose or severe allergic reaction.
- Pediatric emergency care when symptoms are serious or fast-worsening.
Use appointment-only Urgent Care for
- Minor cuts, scrapes, burns or bruising.
- Sprains, strains, minor fractures or back pain.
- Cold/flu symptoms, sinus infections, UTIs, allergies or pink eye.
- Rashes, skin irritation, poison ivy exposure, minor allergic reactions or fever.
- Medication refills when appropriate.
- Call 805-737-8786 first because LVMC says urgent care is by appointment only.
Medical Records: Form, Fax, Email, Fees and California Timing
| Record need | Best route | Prepare this | Timing / warning |
|---|---|---|---|
| Hospital record copy | Complete Authorization for Release of Protected Health Information | Patient details, date range, record type, destination and signature. | Charges may apply under California Health and Safety Code. |
| Mail request | LVMC HIM Department, 1515 E Ocean Ave, Lompoc, CA 93436 | Signed authorization and clear contact/delivery details. | Use complete address to avoid delay. |
| Fax request | 805-737-3386 | Signed authorization form. | Call 805-737-3330 if unsure whether fax arrived. |
| Email request | medicalrecords@lompocvmc.com | Scanned authorization and any required identity details. | Do not email medical questions; use provider route. |
| Hospital HIM help | 805-737-3330 | Facility, date of service, record type, patient identifiers. | Official page says California law allows up to 15 business days to respond. |
| Clinic records – North H Center | Phone 805-737-8747; fax 805-737-8656 | Clinic date range and provider details. | Clinic record contacts can differ from hospital HIM. |
| Clinic records – North Third Center | Phone 805-875-8945; fax 805-875-3374 | Clinic date range and provider details. | Use the correct clinic contact. |
| Hematology-Oncology records | Phone 805-735-1155; fax 805-735-1133 | Referral, pathology, imaging, treatment dates. | Oncology billing/records may use its own workflow. |
Billing, Insurance, Estimates and Financial Help
Pay online
LVMC lists different online payment routes depending on statement date and whether the statement includes a SecureHealthCode.
Phone billing help
Call 805-737-3322, Monday-Friday, 8 AM-4:30 PM.
Financial assistance
LVMC lists Medical Eligibility Program, government-program help, uninsured discounts and charity-care financial assistance.
| Payment / insurance question | Best action | Why it matters |
|---|---|---|
| Statement before March 4, 2025 | Use LVMC’s old payment portal link on the official billing page. | Wrong portal can delay payment posting. |
| Statement after March 5, 2025 with SecureHealthCode | Use LVMC’s new payment portal link on the official billing page. | SecureHealthCode routes to the newer payment system. |
| Pay by mail | Mail payment to LVMC, 1515 East Ocean Ave, Lompoc, CA 93436. | Use statement details and account number. |
| Pay in person | Visit bill-pay window Mon-Fri, 8 AM-4:30 PM. | LVMC says masks are required at the payment window. |
| Need estimate | Ask Patient Financial Services and insurance company. | Coverage, deductible, co-pay and coinsurance affect final cost. |
| Received EOB | Save it; do not treat it as a bill. | LVMC says EOB explains how insurance processed the claim. |
| Need charity care | Ask about financial application and documentation. | LVMC says charity care may apply if income is below 350% of FPL or out-of-pocket medical costs exceeded 10% of household income in past 12 months. |
Visitor Information: Support Person, Limits and Privacy
Patient rights
- Patients can receive visitors and designate a support person.
- Visitors cannot be restricted based on race, color, national origin, religion, sex, sexual orientation, gender identity or disability.
- Patients may consent to, deny or withdraw visitor consent orally or in writing.
- A support person may exercise visitation rights for the patient if the patient is unable to do so.
When visits may be limited
- Infection-control issues.
- Disruptive, threatening or violent behavior.
- Patient or roommate rest/privacy needs.
- Court orders restricting contact.
- Care interventions, personal care, high-risk procedures or clinical contraindication.
- Unit-specific needs such as ICU, recovery, newborn or pediatric security.
General visitor-number guide
| Department | Max visitors listed | Practical action |
|---|---|---|
| Medical/Surgical | 2 | Call unit if patient is resting, isolated or needs privacy. |
| Emergency Department | 1 | Expect changes based on triage, procedure and safety needs. |
| LDRP | 2 | Ask birthing center about support-person and newborn-security rules. |
| Critical Care Unit | 2 | Confirm with nurse before visiting. |
| Inpatient Surgery | 1 | Ask about waiting area and update process. |
| Outpatient Surgery | 1 | Confirm ride-home and procedure instructions. |
| Recovery Room | None listed | Visitation may be restricted due to clinical recovery needs. |
Connected Lompoc Valley Locations
1515 E Ocean Ave, Lompoc, CA 93436
805-737-3300
216 N Third St, Lompoc, CA 93436
805-736-3466
1225 N H St, Lompoc, CA 93436
805-737-8700
136 N Third St, Lompoc, CA 93436
805-736-1253
1213 E Ocean Ave, Suite 102, Lompoc, CA 93436
805-735-1155
228 S D St, Lompoc, CA 93436
805-770-7070
Official Links After You Know Your Route
Map and Directions
Use 1515 E Ocean Ave for the hospital, ER, imaging, lab, surgery and main hospital departments.
Confirm whether your doctor visit is at North H, North Third, Hematology-Oncology, Sleep Disorder Center or another location.
Confirm appointment, department hours, portal, records form, lab appointment requirement, visitor number and insurance.
Lompoc Valley Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my Lompoc Valley records. Was my visit a hospital service that uses FollowMyHealth or a Lompoc Health clinic visit that uses Healow? What support number or invitation step should I use?Doctor search
Hi, I need help finding a Lompoc provider for [specialty/condition]. Is the provider accepting new patients, what location do they use, what insurance/referral is needed, and which portal will the visit use?Medical records
Hi, I need records from [date/service]. I need [ER note / discharge summary / lab / imaging result]. Should I use FollowMyHealth first, or send the authorization form to HIM by fax/email/mail?Billing
Hi, I received a statement for account [number]. Is this a hospital bill or clinic/specialty bill, which payment portal applies, can I get an itemized bill, and should I apply for financial assistance?Urgent care
Hi, I need urgent care for [minor injury/illness]. Is an appointment available today, and should I go to urgent care or the 24/7 emergency room instead?Visitor
Hi, I want to visit [patient/unit]. Can you confirm visitor number, support-person rules, any infection-control limits, and whether this department has special restrictions?Lompoc Valley Medical Center FAQ
Where is Lompoc Valley Medical Center located?
Lompoc Valley Medical Center is located at 1515 E Ocean Ave, Lompoc, CA 93436.
What is Lompoc Valley Medical Center’s main phone number?
The main phone number is 805-737-3300.
Does Lompoc Valley Medical Center use MyChart?
Lompoc Valley Medical Center’s official portal page lists FollowMyHealth for hospital stays and services, and Healow for Lompoc Health clinic visits. Many people search for MyChart, but patients should use the official FollowMyHealth or Healow route shown by LVMC.
What is the hospital portal support number?
For Lompoc Valley Medical Center hospital portal help with FollowMyHealth, the official portal page lists support at 1-888-670-9775.
What is the Lompoc Health clinic portal support number?
For Lompoc Health clinic portal help with Healow, the official portal page lists portalsupport@lompocvmc.com and 805-737-8652.
How do I get a patient portal invitation?
LVMC says adult patients need an invitation. To request one, complete the E-mail Collection Form and return it to the HIM Department by mail to 1515 E Ocean Ave, Lompoc, CA 93436, by fax to 805-737-3386, or by email to medicalrecords@lompocvmc.com.
What is the Lompoc Valley ER phone number?
The Emergency Department phone number is 805-737-3333. For a life-threatening emergency, call 911.
Is the Lompoc Valley Emergency Department open 24 hours?
Yes. The official hospital departments page lists the Emergency Department as open 24 hours a day.
Is Lompoc Health Urgent Care walk-in?
The urgent-care page says the facility is open by appointment only and directs patients to call 805-737-8786 as soon as they need assistance.
How do I request medical records from Lompoc Valley Medical Center?
Complete the Authorization for Release of Protected Health Information form and send it to the HIM Department by mail to 1515 E Ocean Ave, Lompoc, CA 93436, by fax to 805-737-3386, or by email to medicalrecords@lompocvmc.com. For help, call 805-737-3330.
How long can a medical-record request take?
LVMC says California state law allows up to 15 business days to respond to a medical-record request, though most requests may be processed sooner.
Who do I call for billing questions?
Call Patient Financial Services at 805-737-3322. LVMC lists phone support Monday through Friday, 8 AM to 4:30 PM.
Does Lompoc Valley offer financial assistance?
Yes. LVMC lists financial assistance options including the Medical Eligibility Program, government-program help, uninsured discounts and charity-care financial assistance for qualifying patients.
How many visitors are generally allowed?
The visitor information page lists general visitor-number guidance by department, including Medical/Surgical 2, Emergency Department 1, LDRP 2, Critical Care Unit 2, Inpatient Surgery 1, and Outpatient Surgery 1, with changes possible based on patient needs and clinical situation.
Is this page the official Lompoc Valley Medical Center website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, phone, records, billing, urgent care, ER, visitor and appointment details directly with Lompoc Valley Medical Center or Lompoc Health.