A practical guide for patients and visitors who need MemorialCare Long Beach Medical Center’s ER location, myChart portal, main phone, parking fees, visitor rules, medical records contacts, billing help, and official patient links before going to the hospital.
Do not wait for a portal reply or website answer if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious injury, sudden confusion, or any rapidly worsening emergency.
Quick Answer: Most-Needed MemorialCare Long Beach Details
Long Beach, CA 90806
What to Do First Before You Go
MemorialCare Long Beach Medical Center is a major hospital campus at 2801 Atlantic Avenue in Long Beach, California. The campus is shared with Miller Children’s & Women’s Hospital, so it is important to confirm whether your visit is for adult hospital care, emergency care, maternity or women’s services, a pediatric area, a specialty institute, outpatient testing, or a separate medical office building.
For a real patient or family member, the most useful information is not a long hospital history. The first questions are simple: where do I park, which entrance do I use, what phone number should I call, can I access results in myChart, how do I request records, and what should I bring if I am going to the ER? This guide focuses on those practical details first.
Check your appointment text, email, myChart account, or referral paperwork. Confirm the exact building, floor, suite, arrival time, parking area, and whether you need insurance authorization.
Call 911 for serious symptoms. If you go to the emergency department, bring ID, insurance card, medication list, allergies, and recent discharge or test paperwork if available.
Visitors should check in at the Information Center, get a visitor pass, wear it visibly, and follow the unit’s current rules. Most visiting hours end at 9 p.m.
Use MemorialCare’s official medical records and billing resources. Medical records requests use a separate Health Information Management process.
MemorialCare myChart: Login, Test Results, Appointments & Messages
MemorialCare uses myChart for patient portal access. The official myChart page lists common portal functions such as messaging your doctor, scheduling appointments, viewing records and test results, renewing prescriptions, reserving urgent care, requesting proxy access, and using guest estimate or pay-as-guest tools.
For many patients, myChart is the fastest way to stay organized after a hospital visit or specialist appointment. It can help you review after-visit instructions, see certain test results, manage upcoming appointments, ask non-urgent questions, and keep your medication information easier to track. It is especially useful after ER care, surgery, imaging, lab work, or follow-up visits because details can be hard to remember when you are stressed.
Use myChart for these common tasks
- Before a visit: review appointment details, prepare questions, and check whether online tools are available for your visit.
- After a visit: view results and records released to your portal, review care instructions, and check follow-up information.
- Between visits: message your doctor’s office for non-urgent questions, request prescription renewals, and schedule available appointments.
- For family care: request proxy access when you are approved to help manage another person’s health information.
🔐 Portal safety tip
Open myChart directly from the official MemorialCare site or app. If a text or email looks suspicious, do not enter your medical or billing login details through an unknown link.
Emergency Room vs Urgent Care: What Patients Should Know
MemorialCare lists Long Beach Medical Center as one of its emergency care locations at 2801 Atlantic Avenue. Emergency departments use triage, which means patients are treated by severity, not by arrival order. A person with stroke symptoms, chest pain, severe breathing trouble, major trauma, uncontrolled bleeding, or sudden confusion may be seen ahead of a patient who arrived earlier with a less urgent problem.
This is the part many families misunderstand. A long ER wait does not always mean the hospital is ignoring you. It usually means staff are prioritizing the most unstable patients, ambulance arrivals, trauma cases, cardiac emergencies, respiratory emergencies, and other high-risk situations. If your symptoms change while waiting, tell the triage nurse immediately.
Chest pain, stroke symptoms, serious injury, severe shortness of breath, uncontrolled bleeding, seizure, sudden confusion, severe allergic reaction, major burns, or severe abdominal pain.
Minor cuts, mild flu symptoms, ear pain, simple rashes, mild sprains, routine infections, and stable non-life-threatening conditions. MemorialCare also lists urgent care and virtual urgent care options.
What to bring to the emergency department
- Photo ID and insurance card if available.
- Current medication list with dose and timing.
- Allergy list, pharmacy name, and major medical history.
- Recent hospital discharge papers, test results, or specialist notes if relevant.
- Phone charger and emergency contact information.
- Caregiver, guardianship, or power-of-attorney documents if you manage care for another person.
🚑 ER reality tip
Do not assume your total visit will be short even if the waiting room looks calm. Labs, imaging, specialist consultation, observation, medication response, discharge planning, or admission decisions can make an ER visit longer.
Medical Records: How to Request MemorialCare Hospital Records
For MemorialCare hospital records, the official Medical Records Department lists the phone number 657-241-7001, fax 657-276-4774, and email MHSHIMMedicalRecords@memorialcare.org. Phone hours are listed as 8:00 a.m. to 4:00 p.m., Monday through Friday, excluding holidays.
Medical records are protected health information, so a signed authorization is usually required before records can be released. This helps protect the patient from unauthorized disclosure. If you are requesting records for another person, be prepared to provide proof that you are legally allowed to receive them.
Records request checklist
- Use MemorialCare’s official medical records forms page.
- Write the patient’s full legal name, date of birth, phone number, and treatment dates clearly.
- Specify what you need: ER note, discharge summary, lab results, imaging reports, operative note, billing records, or a date range.
- Include where the records should be sent and why they are needed.
- Sign and date the authorization form before submitting it.
📄 Avoid a records delay
Do not submit a vague request such as “send everything” unless you truly need the full chart. A targeted request is usually easier for another doctor, insurer, attorney, school, or employer to use.
Parking at Long Beach Medical Center: Fees, Valet & Passes
MemorialCare says the Long Beach Medical Center campus is large and shared with Miller Children’s & Women’s. It recommends checking the campus map to see which parking structure is closest to the building you are visiting. Visitor parking garage and lot areas are located off Memorial Medical Center Drive and are open 24 hours a day, 7 days a week, including holidays.
Official listed parking rates
| Parking Item | Listed Detail |
|---|---|
| First 30 minutes | Free |
| Day rate | $8 |
| Lost ticket | $10 |
| 3-day pass | $10 |
| 5-day pass | $18 |
| 10-day pass | $30 |
| 30-day pass | $60 |
| 90-day pass | $90 |
| Senior annual pass | $50 per year, age 55+ |
Valet and parking office details
- Parking Office: 562-933-0121.
- Public Safety: 562-933-0010.
- Valet service: MemorialCare lists valet at the main lobby entrance, Monday through Friday, 6 a.m. to 6 p.m.
- Valet cost: MemorialCare says valet service is free, but the vehicle owner still pays parking at the pay station.
- Extended-day passes: Purchased at the parking office during posted office hours.
🅿️ Parking workflow that saves stress
Before leaving the car, take a photo of your parking level, row, elevator area, and entrance. Keep your ticket with you because self-pay machines are located around campus, including one by valet near the main lobby.
Visitor Rules: Check-In, Badges, Illness, Balloons & Safety
MemorialCare says visitors should check in at the Information Center for a visitor pass and wear the pass visibly. Most visiting hours end at 9 p.m., but units may have additional rules. Families may be asked to follow restricted visiting when a patient is immunosuppressed or during virus season when visitors have illness symptoms.
MemorialCare also lists special safety and security measures. Visitors age 18 and older must provide a valid government-issued photo ID at check-in, and visitor badges must be visible. This can surprise families who arrive in a hurry, so bring ID even if you are only planning a short visit.
Confirm the patient’s room, unit, visitor limit, current policy, parking area, and whether the patient can receive visitors at that time.
Postpone your visit if you have a cold, sore throat, cough, rash, fever, or another contagious condition. This protects patients who may be recovering from surgery or illness.
MemorialCare says latex balloons are not permitted in the hospital. Ask the unit before bringing flowers, plants, food, or large gifts.
Smoking is not allowed on Long Beach Medical Center grounds, including parking areas.
👨👩👧 Family support tip
If a patient may be discharged soon, bring a notebook. Write down medication changes, follow-up appointments, equipment instructions, diet restrictions, warning signs, and the name of the unit or care coordinator.
Billing, Insurance, Cost Estimates & Financial Help
MemorialCare lists billing resources and a billing office number for Long Beach Medical Center at 877-323-0043. Hospital billing can be confusing because one hospital visit may create several separate charges, such as facility fees, emergency physician fees, specialist fees, lab work, imaging, anesthesia, pathology, or other professional services.
Before paying a large balance, check whether your insurance has fully processed the claim. A statement may arrive before every insurance adjustment is complete. If you are uninsured, underinsured, or worried about paying, use MemorialCare’s official financial resources and ask about help before the account becomes overdue.
Before paying a large bill, check these items
- Has insurance processed the claim, or is the bill still pending adjustment?
- Is the charge from the hospital facility, an outside professional group, anesthesia, lab, imaging, or emergency physician billing?
- Can you request an itemized statement?
- Do you qualify for financial assistance, charity care, a discount, or a payment plan?
- Did you receive a cost estimate before scheduled care, and does the bill match what was expected?
💡 Billing call tip
When calling about a bill, keep notes: date, time, representative name if provided, account number, what was promised, and any reference number. Save all statements, receipts, and insurance explanation-of-benefits documents.
Key Services and Institutes at Long Beach Medical Center
MemorialCare Long Beach Medical Center includes a range of specialty services and institutes. The official location page highlights areas such as emergency care, heart and vascular care, stroke care, neuroscience, cancer services, orthopedics, spine care, joint replacement, rehabilitation, breast care, lung and respiratory care, wound healing, imaging, surgery, and other hospital-based services.
For patients, the practical point is that not every service uses the same building, suite, phone number, or parking entrance. For example, some services are in the main hospital at 2801 Atlantic Avenue, while others may be located in nearby buildings such as Todd Cancer Pavilion or outpatient medical office locations. Always follow the address listed in your appointment reminder rather than assuming every visit uses the main entrance.
Confirm whether your appointment is in the hospital, a specialty institute, or an outpatient office. Bring prior EKG, imaging, medication, and cardiology records if requested.
Many cancer-related services may use Todd Cancer Pavilion or related specialty areas. Ask about lab timing, infusion instructions, parking, visitor rules, and treatment-day items.
Pre-op classes, imaging, surgery check-in, therapy, and follow-up visits may happen in different places. Keep all surgery instructions together.
For sudden stroke symptoms, call 911. For scheduled neuroscience visits, bring imaging discs, reports, medication lists, and prior specialist notes if requested.
Official MemorialCare Long Beach Links
Use these official resources for current information. Hospital policies, parking fees, visitor rules, billing processes, portal features, and medical records instructions can change.
Frequently Asked Questions
What is the phone number for MemorialCare Long Beach Medical Center?
The main phone number listed for Long Beach Medical Center is 562-933-2000. For billing, MemorialCare lists 877-323-0043. For hospital medical records, MemorialCare lists 657-241-7001.
Where is MemorialCare Long Beach Medical Center located?
MemorialCare Long Beach Medical Center is located at 2801 Atlantic Avenue, Long Beach, CA 90806. Always confirm your exact building and entrance because the campus is large and shared with Miller Children’s & Women’s Hospital.
Does MemorialCare Long Beach Medical Center use myChart?
Yes. MemorialCare uses myChart. Patients can use it to message a doctor, schedule appointments, view records and test results, renew prescriptions, reserve urgent care, request proxy access, and use billing-related tools when available.
Where should I park at Long Beach Medical Center?
MemorialCare says the visitor parking garage and lot are located off Memorial Medical Center Drive and are open 24 hours a day, 7 days a week, including holidays. Check the official campus map before visiting.
How much is parking at Long Beach Medical Center?
MemorialCare lists parking as free for the first 30 minutes, with a day rate of $8 and a lost-ticket fee of $10. Extended-day and senior passes are also listed on the official parking page.
Does Long Beach Medical Center offer valet parking?
MemorialCare lists valet service Monday through Friday, 6 a.m. to 6 p.m., at the main lobby entrance. The valet service is listed as free, but the vehicle owner must still pay parking at the pay station.
How do I request medical records from MemorialCare?
Use MemorialCare’s official medical records forms page. For MemorialCare Health System hospitals, the Medical Records Department is listed at 657-241-7001, fax 657-276-4774, and email MHSHIMMedicalRecords@memorialcare.org.
What are the visiting rules at Long Beach Medical Center?
Visitors should check in at the Information Center, obtain a visitor badge, and wear it visibly. Visitors 18 and older must provide valid government-issued photo ID. Most visiting hours end at 9 p.m., but unit restrictions may apply.
Can I bring balloons or flowers to a patient?
MemorialCare says latex balloons are not permitted in the hospital. Ask the patient’s unit before bringing flowers, plants, food, or large gifts, especially for ICU, oncology, surgical, or infection-control areas.
Should I go to the ER or urgent care?
Use the ER or call 911 for severe or life-threatening symptoms. For stable, non-life-threatening issues such as minor cuts, mild flu symptoms, simple rashes, or routine infections, urgent care or virtual urgent care may be more appropriate.