MetroWest Medical Center Portal, Doctors, Phone & Visit Help
Use this practical guide before you log in, call, request records, look for doctors, pay a bill, plan a visit, or decide which MetroWest Medical Center location you need.
Quick Answer: MetroWest Medical Center Details Patients Search For
MetroWest Medical Center is a hospital system serving the MetroWest area of Massachusetts with major hospital campuses in Framingham and Natick. Many patients search for “MetroWest Medical Center MyChart,” but the official MetroWest hospital portal page uses My Health Rec.
For general scheduling, the site shows 800-872-5473. For Framingham Union Hospital, the official location page lists 115 Lincoln Street, Framingham, MA 01702 and phone 508-383-1000. For Leonard Morse Hospital, the official location page lists 67 Union Street, Natick, MA 01760 and phone 508-650-7000.
Patient Task Finder: Choose the Right Route First
MetroWest Medical Center has different official pages for portal access, doctors, records, billing, patient resources, and locations. Use this selector to jump to the section that matches your need.
Fastest non-urgent path
Use the official MetroWest pages for portal, doctors, records, bills, and location details. Search results and old third-party listings may show outdated phone numbers or confusing portal names.
Do not use online tools for emergencies
MetroWest’s contact page warns that email/contact routes cannot give medical advice and that life-threatening emergencies require 911 or the nearest emergency room.
MetroWest Medical Center MyChart: Use My Health Rec Patient Portal
Many users search “MetroWest Medical Center MyChart,” but the official hospital portal page is branded as My Health Rec. This matters because using the wrong portal can lead to failed login attempts or the wrong healthcare organization.
The official MetroWest patient portal page says patients can privately view some pathology, radiology, and lab results, access health records such as immunizations, medications, and allergies, download records to share with doctors, and save time by paying health bills online.
What My Health Rec Can Help With
Portal Signup and Login Tips
Start only from the official portal page
Search results may show MyChart, third-party pages, older links, or physician-practice portals. Use MetroWest’s own patient portal page first.
Check whether you need enrollment help
The portal page says patients may need to enroll in person and should talk with a care team member during a visit for access details.
Know what the portal cannot do
The portal FAQ says online appointment requests, appointment cancellations, and prescription renewal requests may not be available through My Health Rec.
Call the department for missing results
If certain results are not visible online, the portal page advises contacting the hospital Medical Records department.
MetroWest Medical Center Locations & Phone Numbers
MetroWest Medical Center is not just one doorway. The system includes Framingham Union Hospital and Leonard Morse Hospital in Natick, plus other outpatient and physician-service locations. Choose the correct location before driving or calling.
| Official Location | Address | Phone | Best For |
|---|---|---|---|
| Framingham Union Hospital | 115 Lincoln Street, Framingham, MA 01702 | 508.383.1000 | Emergency department, surgery, maternity, imaging, heart care, cancer care and many hospital services. |
| Leonard Morse Hospital | 67 Union Street, Natick, MA 01760 | 508.650.7000 | Behavioral health and psychiatric-care related services listed by MetroWest. |
| Scheduling / main appointment route | Official site appointment line | 800.872.5473 | Scheduling route shown at the top of MetroWest pages. |
| MetroWest Physician Services Internal Medicine Ambulatory Clinic | 115 Lincoln St., Framingham, MA 01702 | 508.383.1130 | Outpatient primary care, pediatrics and specialty services listed for the ambulatory clinic. |
| Laboratory Service Centers | 115 Lincoln Street, 1st Floor, Framingham, MA 01702 | 508.383.1177 | Lab service questions and location-specific lab access. |
MetroWest Medical Center Doctors: Find a Provider Safely
Use MetroWest’s official Find Care directory to search doctors, facilities, specialties, conditions, and procedures. The directory notes that it lists participating physicians on the MetroWest medical staff, and that the physician is responsible for the medical services provided.
This warning matters because hospital doctor directories can include employed doctors, affiliate physicians, clinically integrated network participants, and physicians who practice at the hospital but bill separately. Always confirm your appointment location, insurance, referral needs, and whether the doctor is part of your plan.
Questions to Ask Before Booking
Emergency Care at MetroWest Medical Center
MetroWest lists Emergency Room among its healthcare services, and Framingham Union Hospital’s official page lists a 24-hour Emergency Department. Use emergency care immediately when symptoms are serious or life-threatening.
Call 911 or go to the ER now
- Chest pain, pressure, or possible heart attack symptoms.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden severe headache.
- Severe trouble breathing, blue lips, or choking.
- Major bleeding, poisoning, serious burns, or traumatic injury.
- Seizure, fainting with concern, sudden confusion, or severe allergic reaction.
- Suicidal crisis, violent behavior, or immediate danger to self or others.
Do not wait for these
- Portal message reply.
- Doctor directory callback.
- Email/contact form response.
- Routine appointment opening.
- Insurance check when the condition may be life-threatening.
For behavioral health concerns, MetroWest’s behavioral health pages list dedicated assessment/referral routes. For psychiatric emergencies or immediate danger, use emergency services or call 911.
MetroWest Medical Center Medical Records
MetroWest’s medical records page points patients to an online records request route and also explains that patients can complete a Consent to Use and Disclose Protected Health Information form. The page lists separate medical records phone and fax details for Framingham Union and Leonard Morse.
| Records Need | Official Detail | What to Prepare |
|---|---|---|
| Framingham Union records | Phone: 508.383.8162 / Fax: 508.383.1654 | Photo ID, dates of service, exact record type, delivery method, signed authorization if needed. |
| Leonard Morse records | Phone: 508.650.7216 / Fax: 508.650.7802 | Photo ID, patient details, care dates, authorization, and pickup/fax/mail instructions. |
| Online request route | Request Medical Records | Use the official page to start online or download forms. |
| Portal record access | My Health Rec | Useful for available records, but some records may require a formal request. |
Records Checklist
Billing, Insurance, Estimates & Financial Resources
MetroWest’s patient resources include bill pay, insurance and financial support, pricing information, estimates, payment plan agreements, and Medicare resources. Use the official financial resources and patient pages before paying through any third-party link.
Billing Questions to Ask
Before planned care
- Is the hospital facility in-network for my exact plan?
- Is the doctor or specialist also in-network?
- Do I need prior authorization or referral?
- Can I get a good-faith estimate or price estimate?
- Will labs, imaging, anesthesia, or pathology bill separately?
After you receive a bill
- Has insurance already processed the claim?
- What account number is this statement for?
- Is this a hospital bill or physician bill?
- Do I qualify for financial assistance?
- Can I set up a payment plan?
MetroWest Medical Center Map & Directions
Use the map carefully because MetroWest has more than one campus. Framingham Union Hospital and Leonard Morse Hospital are separate locations. Confirm the building, entrance, department, and appointment location before driving.
Arrival Tips
MetroWest Medical Center Services
MetroWest’s official services page lists many care areas, including emergency room, cardiovascular, diagnostic imaging, obstetrics, orthopedics, urology, behavioral health, diabetes education, gastroenterology, general surgery, gynecology, hospitalist care, intensive care, laboratory medicine, oncology, rehabilitation, stroke treatment, wound care, and more.
Visiting a Patient at MetroWest Medical Center
Visitor rules can vary by unit, patient condition, infection-control needs, behavioral health restrictions, maternity rules, pediatric restrictions, and current hospital policy. Confirm with the hospital or the patient’s care team before visiting.
Before You Visit
- Confirm the correct campus: Framingham or Natick.
- Ask the patient or family which unit and room you need.
- Do not visit if you have fever, flu symptoms, stomach illness, or contagious symptoms.
- Ask before bringing food, flowers, balloons, or many visitors.
- Bring photo ID if visitor check-in requires it.
Privacy Reminder
Hospitals cannot freely share patient information by phone. If a patient wants family updates, ask the care team how the patient can authorize communication.
Be respectful of nursing care, rest periods, procedures, and posted restrictions.
Official MetroWest Medical Center Links
Use these official links for final confirmation before making medical, billing, travel, appointment, or records decisions.
Common MetroWest Medical Center Mistakes to Avoid
Using a random “MyChart” login
MetroWest’s official hospital portal page uses My Health Rec. Do not enter private information on a portal unless you confirm it belongs to the correct healthcare organization.
Driving to the wrong campus
Framingham Union Hospital and Leonard Morse Hospital are not the same location. Confirm the campus before leaving home.
Assuming all doctors bill through the hospital
Doctors may be affiliated, employed, contracted, or separately billing. Ask about provider network status and separate charges.
Waiting for portal help during urgent symptoms
Portal, email, and contact forms are not emergency-response tools. Call 911 for life-threatening symptoms.
Requesting “all records” too late
Records requests may require forms, ID, authorization, and processing time. Start early before a specialist appointment.
Not checking insurance twice
Confirm the hospital, doctor, facility, imaging, lab, and anesthesia network status when possible. A hospital being in-network does not automatically guarantee every professional charge is in-network.
Source Verification & Editorial Note
This independent guide was prepared using official MetroWest Medical Center pages for hospital locations, phone numbers, My Health Rec portal information, patient resources, medical records, financial resources, doctor search, services, and contact guidance.
Hospital details can change. Always confirm current phone numbers, portal access, appointment instructions, visitor rules, billing policies, accepted insurance, records procedures, and emergency guidance directly with MetroWest Medical Center.
FAQs About MetroWest Medical Center
Does MetroWest Medical Center use MyChart?
MetroWest’s official hospital portal page uses the name My Health Rec. Patients often search for MyChart, but you should start from the official MetroWest patient portal page to avoid the wrong login.
What is My Health Rec at MetroWest Medical Center?
My Health Rec is MetroWest Medical Center’s patient portal route. It can help patients view some results, access available health information, download records, and pay health bills online when those features are available for their account.
What is the phone number for MetroWest Medical Center?
The official site shows 800-872-5473 as a scheduling route. Framingham Union Hospital is listed at 508-383-1000, and Leonard Morse Hospital is listed at 508-650-7000.
Where is MetroWest Medical Center located?
MetroWest Medical Center includes Framingham Union Hospital at 115 Lincoln Street, Framingham, MA 01702, and Leonard Morse Hospital at 67 Union Street, Natick, MA 01760.
How do I find MetroWest Medical Center doctors?
Use the official MetroWest Find Care directory. Confirm location, insurance, referral requirements, appointment availability, and whether the provider bills separately from the hospital.
How do I request medical records from MetroWest Medical Center?
Use the official Request Medical Records page. Framingham Union records are listed at 508-383-8162, and Leonard Morse records are listed at 508-650-7216. Bring photo ID and be ready to complete authorization forms if needed.
Can I request appointments through My Health Rec?
The MetroWest portal FAQ says appointment requests, appointment cancellations, and prescription renewal requests may not be available through My Health Rec. Use the official scheduling line or doctor office route for appointment needs.
What services does MetroWest Medical Center provide?
The official services page lists emergency room, cardiovascular, diagnostic imaging, obstetrics, orthopedics, urology, behavioral health, laboratory medicine, oncology, rehabilitation, stroke treatment, wound care, and other services.
Which MetroWest campus should I go to?
Confirm your appointment instructions before driving. Framingham Union Hospital and Leonard Morse Hospital are separate locations, and some outpatient services or physician offices may use another address.
How do I pay a MetroWest Medical Center bill?
Start from MetroWest’s official Financial Resources or patient resources page. Ask whether the bill is a hospital bill, physician bill, lab bill, imaging bill, or other professional charge before paying.
Should I use the patient portal for emergency symptoms?
No. Do not use My Health Rec, email, or contact forms for life-threatening symptoms. Call 911 or go to the nearest emergency room immediately.
Is this the official MetroWest Medical Center website?
No. This is an independent guide. Use the official MetroWest Medical Center website for final confirmation of hospital policies, medical advice, portal login, billing, records, and appointment instructions.
Final Summary
MetroWest Medical Center patients should start with the official MetroWest website, especially for portal login, doctors, billing, records, and location details. The key point is that the official portal page uses My Health Rec, not a generic MyChart login.
For phone and location help, remember: Framingham Union Hospital is at 115 Lincoln Street, Framingham, phone 508.383.1000; Leonard Morse Hospital is at 67 Union Street, Natick, phone 508.650.7000; and the official scheduling line shown on the site is 800.872.5473. For emergencies, call 911.