Mills Peninsula Medical Center 2026: MyChart & Doctors Guide

Verified details used

• Sutter official address, main phone and facility page.
• Mills-Peninsula Emergency Department address, phone and open-24-hours listing.
• Sutter My Health Online features from official app/login resources.
• Sutter billing, Pay as Guest, cost-estimate and financial-assistance routes.
• Patient Experience route from Sutter patient-rights resources.
• California HCAI profile: facility status, license type, 241 licensed beds and basic emergency room service level.

Verify live before acting

• Provider availability and exact appointment address.
• Accepted insurance for hospital, doctor, lab, imaging, anesthesia and emergency providers.
• Current visitor restrictions, unit rules and patient-room contact process.
• Final bill balance after insurance processing.
• Valet, cafe, gift shop, birth-center and holiday hours.

Best user rule

Use this guide to choose the right path. Then use official Sutter pages before entering private information, paying a bill, requesting records, choosing a doctor or driving to a department.

Use it for

• Message your doctor or care team.
• Review test results.
• Request prescription refills.
• Schedule and manage appointments.
• Book same-day video visits where available.
• View and pay your bill.
• View immunizations, medications and reminders.

Family/proxy access

Use official Sutter proxy and account tools when managing care for a child, parent, spouse or dependent adult. Do not share passwords.

When not to use it

Do not use My Health Online for severe symptoms, immediate medical advice, emergency transport, hospital discharge confusion that needs same-day staff help, or urgent billing/collections deadlines.

Find a doctor

Use Sutter’s official Find a Doctor tool and filter by specialty, location, availability, insurance and care type.

Schedule route

Established patients may use My Health Online for eligible appointments. New patients should confirm whether online scheduling, phone scheduling or referral scheduling applies.

Location check

Ask if your visit is at Mills-Peninsula Medical Center, Mills Health Center San Mateo, a Sutter/PAMF office, urgent care or a specialty clinic.

Use ER / 911 now

• Chest pain, stroke signs or severe breathing trouble.
• Major injury, major bleeding, poisoning or overdose.
• Severe allergic reaction, seizure or sudden confusion.
• Severe abdominal pain or pregnancy emergency.
• Suicidal crisis or danger to self/others.

Urgent/walk-in may fit

• Minor sprain, mild cut or minor burn.
• Sore throat, ear pain, sinus symptoms or flu-like illness.
• Non-emergency rash or urinary symptoms.
• Same-day care when primary care is not available soon.

Video visit may fit

• Stable, non-emergency symptoms.
• Medication or follow-up questions that can safely wait.
• Care-team guidance when an in-person exam may not be needed.

Pay as Guest

Sutter Pay as Guest lets patients pay without signing into My Health Online. The pay page also prompts users to sign up for My Health Online to save payment methods, review payment history and manage payment plans.

Billing support

Sutter lists billing and insurance help through 800-4SUTTER. Use it for billing, claims, financial assistance and accepted health plan questions.

Financial assistance

Sutter lists financial-assistance help at 855-398-1633. Call before a bill becomes harder to manage.

Hospital network

Check whether Mills-Peninsula Medical Center is in-network for your exact plan, not just Sutter Health generally.

Doctor network

Ask whether your surgeon, specialist, emergency physician, anesthesiologist, radiologist or pathologist is separately in-network.

Authorization

For scheduled surgery, imaging, procedures or specialty care, ask about referral, prior authorization, deductible, coinsurance and estimate details.

Parking

Sutter’s location page lists free onsite parking and complimentary valet parking for the Mills-Peninsula Burlingame campus. Verify valet timing before relying on it.

Emergency entrance

The Emergency Department is at 1501 Trousdale Drive. If symptoms are severe, call 911 instead of driving yourself.

Bay Area timing

Allow extra time for El Camino Real/Trousdale traffic, parking, valet, elevator time and finding the correct clinic or department.

Contact a patient

Use Sutter’s official location page or call the main hospital line if you are unsure about patient-room contact. Privacy rules can limit what staff share by phone.

Gift shop

Gift shop phone: 650-696-5851. Ask the patient’s unit before sending flowers, food, latex balloons or outside items.

Patient Experience

Sutter’s patient-rights page lists Mills Medical Center Patient Experience at 650-696-5565.

Accessibility

Sutter’s location pages list accessibility and campus amenities. Ask ahead for wheelchair help, language assistance, disability support or valet guidance.

Dining

Hospital cafe and dining hours can change by day and holiday. Verify live hours before depending on meal access during a long visit.

Quiet support

Ask staff about chapel, meditative space, waiting areas or support services if your family is waiting during surgery, ICU, birth or emergency care.

Phone

Sutter’s Family Birth Center page lists 650-696-5545 for up-to-date visitor-policy information.

Before arrival

Confirm entrance, parking, visitor/support-person rules, preregistration, ID, insurance, medications, birth plan and what to bring.

Urgent symptoms

For severe bleeding, severe pain, seizure, fainting, trouble breathing or urgent pregnancy concerns, use emergency instructions or call 911.

California HCAI profile

California HCAI lists Mills-Peninsula Medical Center as an open general acute care hospital at 1501 Trousdale Drive, with 241 licensed beds.

Emergency level

HCAI lists the emergency room service level as Basic. For emergency symptoms, call 911 or use the nearest ER.

Reviews and awards

Reviews and awards can help prepare questions, but they do not replace your doctor’s advice, emergency need, insurance rules or official hospital policies.

Confirm appointment address, department, parking, visitor rules, insurance, referral and preparation instructions.

Use official signs and information desks. If symptoms are severe, use ER/911, not regular clinic check-in.

Confirm medication changes, warning signs, follow-up appointment, My Health Online access, records and billing next steps.

Using the wrong MyChart

For Mills-Peninsula, start with Sutter My Health Online. Do not enter private information on a random MyChart result.

Waiting on portal messages in an emergency

Portal messages are not emergency care. Use 911 or the nearest emergency department for severe symptoms.

Driving to the wrong Sutter location

Your appointment may be at the hospital, clinic building, San Mateo campus, PAMF office, urgent care or another Sutter site.

Paying before checking separate charges

Hospital, doctor, emergency provider, imaging, lab and anesthesia bills can be separate. Compare with your EOB first.

Requesting records too late

Formal records may need authorization and processing time. Start early before outside doctor, insurance, legal or school deadlines.

Assuming accepted insurance means every provider

Check hospital and provider network status separately, especially for surgery, imaging, anesthesia and emergency care.