Nassau Medical Center: MyChart, Doctors & Phone 2026

What to Do First Before Visiting Nassau University Medical Center

Nassau University Medical Center, often searched as NUMC, is a major public hospital in East Meadow, New York. Patients and families usually search for it when they need emergency care, trauma care, the FollowMyHealth portal, medical records, radiology records, appointments, billing help, financial assistance, directions, patient information, or a department phone number.

The most useful first step is to match your need with the correct official route. A life-threatening emergency, a clinic appointment, a pediatric visit, a records request, a billing question, and a family visit all require different action. For emergencies, call 911. For non-urgent tasks, use NUMC’s official portal, phone directory, appointment line, patient information line, or patient billing office.

Nassau University Medical Center FollowMyHealth Portal

NUMC’s official website links patients to FollowMyHealth for medical-record access. The hospital’s portal announcement says FollowMyHealth allows NUMC and A. Holly Patterson Extended Care Facility patients to access and manage personal health information from a phone or home computer. Listed examples include prescription and lab results, notes from prior doctor appointments, and discharge instructions after a hospital stay.

The portal is useful after a hospital admission, emergency visit, clinic visit, lab test, discharge, or follow-up appointment. It can also help patients share available information with medical professionals. However, not every document or outside provider record may appear exactly when you expect, so a formal medical-records request may still be needed for complete records.

Use FollowMyHealth for these non-urgent tasks

• Viewing available medical and lab records.
• Reviewing prescription information when available.
• Checking notes from prior doctor appointments.
• Viewing discharge instructions after a hospital stay when released.
• Sharing available records with other medical professionals.
• Helping parents or legal guardians view records when access is permitted.

NUMC Emergency Care, Trauma Center & Triage Reality

NUMC’s phone directory lists Emergency Medicine routes including ER Admission at 516-572-6171 and Internal Triage at 516-572-6944. It also lists a Trauma Center phone number at 516-296-2100. These numbers are useful for hospital routing, but for life-threatening emergencies, patients should call 911 first.

Emergency departments treat patients by medical urgency, not simply by arrival order. A patient with stroke symptoms, chest pain, severe breathing trouble, major trauma, heavy bleeding, sepsis symptoms, poisoning, overdose, or a severe allergic reaction may be treated before a stable patient who arrived earlier. If symptoms worsen while waiting, tell staff immediately.

Call 911 immediately for these symptoms

• Chest pain, chest pressure, fainting, or symptoms that may suggest a heart attack.
• Stroke signs such as facial droop, arm weakness, sudden numbness, slurred speech, confusion, or sudden vision changes.
• Severe breathing trouble, blue lips, choking, serious allergic reaction, or uncontrolled asthma.
• Major trauma, head injury, heavy bleeding, deep wounds, serious burns, or severe fracture.
• Severe abdominal pain, poisoning, overdose, seizure, pregnancy emergency symptoms, or sudden severe headache.
• Suicidal thoughts, self-harm risk, violent crisis, or immediate danger.

Non-emergency after-hours option

NUMC’s patient information says Doctors After Hours is available for non-emergency cases during evening and overnight hours. This kind of option can be useful for stable, non-life-threatening concerns, but it should not replace emergency care for serious or rapidly worsening symptoms.

Nassau University Medical Center Medical Records & Radiology Records

NUMC’s phone directory lists the Medical Records / Health Information Management Correspondence Unit at 516-572-6446 and 516-572-6445, Monday through Friday, 8 a.m. to 5 p.m. It also lists Radiology Records and the X-Ray File Room at 516-572-6639.

Medical records are protected health information, so a hospital generally cannot release full records to someone just because they call. A formal request may require identity verification, treatment dates, the specific record type, recipient details, and a signed authorization when required. FollowMyHealth may be enough for some routine records, but formal copies may still be needed for another provider, insurance, legal, disability, school, or personal-file purposes.

Medical records checklist

1. Check FollowMyHealth first if you only need records already available online.
2. Call the HIM Correspondence Unit if you need formal records, older records, mailed records, or records sent to another provider.
3. Use Radiology Records / X-Ray File Room if you need imaging records or imaging files.
4. Write the patient’s full legal name, date of birth, phone number, and treatment dates clearly.
5. Specify what you need: ER note, discharge summary, lab results, imaging report, operative note, clinic note, billing record, or a date range.
6. Keep a copy of your submitted request and any fax, mail, portal, or in-person confirmation.

NUMC Appointments, Clinics & Department Routing

NUMC lists its general appointment route as 516-486-NUMC (6862). The phone directory also lists many department-specific routes, including outpatient clinics, pediatrics, OB/GYN appointments, dermatology, orthopedics, cardiology, oncology, radiology, ophthalmology, psychiatry, physical medicine and rehabilitation, and other services.

Before calling, write down the patient’s full name, date of birth, reason for visit, insurance or coverage information if available, referral or discharge instructions, and preferred appointment windows. If a doctor has ordered testing, bring the order or referral details and confirm whether the appointment is at the main hospital, a clinic, radiology, lab, or another NuHealth location.

Appointment preparation checklist

• Call the general appointment number first if you are unsure where to begin.
• Use department-specific numbers when you already know the exact service needed.
• Bring photo ID and insurance or coverage information if available.
• Bring a current medication list, including prescriptions, over-the-counter medicine, vitamins, and supplements.
• Bring discharge papers, referral paperwork, outside records, imaging reports, or test orders if relevant.
• Ask whether you need fasting, lab work, arrival time, pre-registration, or special paperwork.

Billing, Price Estimates & Financial Assistance at NUMC

NUMC’s price transparency page says listed charges are generally not what a patient may pay, because payment depends on insurance coverage, actual services received, and possible financial assistance. The page directs patients seeking more accurate charge estimates to call 516-296-2689.

NUMC’s financial assistance page says Nassau University Medical Center and Family Health Centers make every effort to ensure ability to pay is not a barrier to receiving quality medical care. It also says patients who have received a bill or expect to use services may be eligible for a reduction of their bill.

Billing and estimate routes

• Patient Billing: 516-572-6800
• Patient Accounts: 516-572-6669
• More accurate charge estimates: 516-296-2689
• Cashier: 516-572-6113

Billing questions to ask before paying

• Is this a hospital facility bill, physician bill, emergency physician bill, radiology bill, pathology bill, or anesthesia bill?
• Has insurance fully processed the claim, or is this an early statement?
• Can I request an itemized bill or estimate?
• Do I qualify for financial assistance, charity care, a sliding-scale discount, or a payment plan?
• Do I need prior authorization before imaging, surgery, therapy, dialysis, infusion, or outpatient testing?
• Which billing office should handle this exact statement?

Visitor Prep, Meals, Patient Information & Family Support

NUMC’s patient information guide notes that patients should check with the nurse for unit-specific visiting hours. Because hospital visitor rules can vary by unit and patient condition, families should confirm the current room, unit, visiting window, and any restrictions before traveling.

NUMC’s During Your Stay page lists meal-service windows by unit schedule: breakfast from 7:00 a.m. to 10:00 a.m., lunch from 11:00 a.m. to 3:00 p.m., and dinner from 4:00 p.m. to 7:00 p.m. The phone directory also lists Food and Nutrition Services at 516-572-6622, Gift Shop at 516-572-6189, Pastoral Care / Chaplains at 516-572-3195, and Patient Representatives at 516-572-5714.

Before visiting a patient

• Call Patient Information if you need help confirming room or routing details.
• Check with the unit for current visitor hours and restrictions.
• Do not visit with fever, cough, vomiting, diarrhea, flu-like symptoms, or contagious illness.
• Ask before bringing flowers, plants, latex balloons, outside food, or large gifts.
• Bring ID, phone charger, caregiver paperwork, medication list, or discharge notes if needed.
• Respect unit-specific rules for ICU, pediatrics, maternity, behavioral health, isolation, and high-risk patients.

Useful Nassau University Medical Center Phone Numbers

Use NUMC’s official phone directory whenever possible because department routing can change. These are the most practical phone routes for common patient needs.

Official Nassau University Medical Center Links

Use these official NUMC and NuHealth resources for current details. Portal access, records procedures, appointment routing, billing, financial assistance, and department phone numbers can change.

Related New York Medical Center Guides

These internal links were included only after confirming the URLs appear live on medical-centers.org.

Nassau University Medical Center FAQs