New York Mount Sinai Medical Center: MyMountSinai, Phone, ER, Records & Parking
This practical guide is for The Mount Sinai Hospital in New York City, the main Manhattan hospital many people search for as New York Mount Sinai Medical Center or Mount Sinai Hospital Manhattan.
Use it for MyMountSinai, main phone numbers, emergency department access, medical records, billing help, patient representatives, visitor planning, entrances, garage parking, map, and official Mount Sinai links.
Quick Answer: Mount Sinai New York Phone, Address, ER, Records and Billing
The official hospital name is The Mount Sinai Hospital. The main hospital address is 1 Gustave L. Levy Place, New York, NY 10029. Mount Sinai lists main switchboard numbers 212-241-6500 and 212-590-3300. The Emergency Department is at 1468 Madison Avenue, New York, NY 10029, at Madison Avenue and 101st Street.
Main Hospital
The Mount Sinai Hospital
1 Gustave L. Levy Place
New York, NY 10029
Main Phone
212-241-6500
212-590-3300
General routing.
Emergency
212-241-6639
For true emergencies, call 911.
Records
212-241-7607
HIM / Medical Records.
Verified Patient Details: Use These Before You Act
This page uses responsive cards instead of wide desktop tables, so the article stays readable on small WordPress mobile screens.
Which Mount Sinai? Avoid the Wrong Hospital or City
This guide is for The Mount Sinai Hospital in Manhattan, New York City. It is not for Mount Sinai Queens, Mount Sinai Brooklyn, Mount Sinai Morningside, Mount Sinai West, Mount Sinai South Nassau, New York Eye and Ear Infirmary of Mount Sinai, Mount Sinai Medical Center in Florida, or Sinai Health in Toronto.
This page covers
The Mount Sinai Hospital main Manhattan campus, MyMountSinai, ED at 1468 Madison Avenue, records at Box 1111, billing for The Mount Sinai Hospital, entrances, garage parking, and Mount Sinai New York official links.
Do not mix these up
Other Mount Sinai hospitals can have different portals, phone numbers, records departments, billing offices, ER entrances, visitor rules, and parking locations.
Right-Route Tool: MyMountSinai, ER, Records, Billing or Parking?
This tool is not medical advice. It helps patients and caregivers choose the correct official route before calling, logging in, requesting records, paying a bill, or driving to the campus.
Tap your situation
MyMountSinai / MyChart: Login, Results, Refills, Records and Support
Mount Sinai patients use MyMountSinai for many routine online tasks, including communicating with doctors, viewing results, requesting eligible prescription refills, managing appointments, and using record-sharing features where available.
Login safely
Use the official MyMountSinai login page before entering health information. Avoid confusing pages for Mount Sinai sites in other states or countries.
App and video visits
Use MyMountSinai or the related MyChart tools for routine digital access. Technical support is listed at 1-855-343-3470.
Records tools
Use MyMountSinai’s Sharing Hub when available. For formal copies, use the official medical records request process.
Appointments, Doctors and Physician Referral
For provider search and appointment routing, use Mount Sinai’s official doctor-search tools or the official physician-referral route. The hospital contact page lists Physician Referral as 800-TO-SINAI (800-867-4624).
Before you book
- Ask whether the provider is accepting new patients.
- Confirm exact office, building, entrance, floor, and appointment time.
- Ask whether referral, order, prior authorization, or outside records are required.
- Confirm insurance network status with both the office and your plan.
Mount Sinai campus reality
A “Mount Sinai appointment” may be in the hospital, Annenberg Building, Guggenheim Pavilion, Icahn School of Medicine buildings, Center for Advanced Medicine, another Mount Sinai site, or a Mount Sinai Doctors office. Use your appointment instructions over a generic map pin.
Mount Sinai New York Phone Numbers and Best Department Route
The main switchboard is useful, but a direct route is faster when your task is specific.
The Mount Sinai Hospital Emergency Department
The Mount Sinai Hospital Emergency Department is located at 1468 Madison Avenue, New York, NY 10029, at the corner of Madison Avenue and 101st Street. Mount Sinai says the ED provides care 24 hours a day, seven days a week, for adults and children.
Use 911 / ER for
Chest pain, stroke signs, severe breathing trouble, major trauma, severe bleeding, seizure, sudden confusion, severe allergic reaction, poisoning, suicidal crisis, serious burns, severe abdominal pain, or symptoms that may threaten life, limb, or eyesight.
ER timing reality
Emergency departments use triage. Labs, imaging, consults, observation, admission decisions, ambulance arrivals, and trauma volume can make wait and discharge times unpredictable.
Medical Records: MyMountSinai First, Formal Request When Needed
Mount Sinai says patients can request records from hospitalizations, surgeries, clinic visits, doctor office visits, and emergency room visits. MyMountSinai can help with eligible online requests, while formal HIM requests are used for official copies, outside providers, legal needs, insurance, disability, or older records.
Use MyMountSinai first
Check available results, notes, after-visit summaries, and sharing options before requesting a full chart copy.
Use formal request for copies
For The Mount Sinai Hospital, call 212-241-7607. The HIM/Medical Records address is One Gustave L. Levy Place, Box 1111, New York, NY 10029.
Use the exact treatment site
Mount Sinai has multiple hospitals and practices. Send the records request to the site where the patient was treated.
Bring or include valid ID
For in-person record requests, Mount Sinai says a valid government-issued photo ID is required.
Request only what is useful
Ask for the ER note, discharge summary, operative note, imaging report, lab result, pathology report, or billing record you actually need.
Entrances, Parking Garage and Manhattan Arrival Tips
Mount Sinai says the main hospital entrances are via the Guggenheim Pavilion at 1190 Fifth Avenue and 1468 Madison Avenue. The Emergency Department entrance is on Madison Avenue. The listed parking garage is 1292 Park Avenue, New York, NY 10029, on 99th Street between Park and Madison Avenues.
Main entrances
Use Guggenheim Pavilion at 1190 Fifth Avenue or 1468 Madison Avenue unless your appointment gives a different location.
Parking garage
Mount Sinai lists the garage at 1292 Park Avenue. It is open 24 hours and accepts cash, credit, and debit cards.
Garage rate check
Call 212-241-5125 for hourly and daily parking-rate questions before relying on older third-party parking information.
Visitors, Patient Representatives, Language Help and Family Planning
Large hospital units may have different visitor rules. Emergency, intensive care, pediatrics, perioperative areas, infection-control situations, behavioral health, and end-of-life care may use special instructions. Confirm the patient’s unit before traveling.
Before visiting
Confirm the patient’s legal name, room, unit, visitor status, current restrictions, and best entrance before leaving home.
Patient support
Patient Representatives are listed at 212-659-8990. Use this route for communication concerns, access concerns, or unresolved support questions.
Language help
Mount Sinai lists a Language Assistance Program at 212-241-2700. Ask early if interpretation or communication support is needed.
- Do not visit if you have fever, cough, vomiting, diarrhea, rash, flu-like symptoms, or another contagious condition.
- Ask before bringing flowers, plants, latex balloons, outside food, strong fragrances, or large gifts.
- Choose one family spokesperson for serious admissions to reduce repeated calls and improve consistency.
Billing, Patient Financial Services and Financial Assistance
Hospital billing can involve several statements. You may receive a hospital facility bill, physician bill, radiology bill, lab bill, anesthesia bill, emergency physician bill, or an insurance explanation of benefits that is not a final bill.
Billing questions
Call Patient Financial Services at 212-731-3100 or 866-682-9380. Keep the bill, account number, service date, and insurance EOB ready.
Payment options
Mount Sinai lists online, phone, mail, and in-person payment options for The Mount Sinai Hospital bill.
Financial screening
The existing hospital guide lists Financial Screening at 212-731-3600. Ask about assistance before an account becomes overdue.
Before You Visit: Patient Checklist That Prevents Delays
Most Mount Sinai visit problems are simple but stressful: wrong entrance, missing appointment details, no parking time, missing ID, no medication list, wrong records route, or assuming MyMountSinai replaces urgent care.
Bring these
- Photo ID and insurance card.
- Medication list, doses, pharmacy name, and allergies.
- Appointment instructions with building, floor, provider, and arrival time.
- Referral, order, authorization, outside records, or imaging reports if required.
- Phone charger, glasses, hearing aids, caregiver contact, and health care proxy documents if needed.
Confirm these
- Exact campus, building, entrance, floor, and parking plan.
- Whether the visit is hospital, clinic, imaging, surgery, emergency, lab, infusion, or video visit.
- Arrival time, fasting instructions, medication holds, and driver requirement.
- Visitor rules before bringing food, flowers, children, large bags, or gifts.
- Whether new or worsening symptoms should go to ER instead.
The Mount Sinai Hospital Map, ED Entrance and Parking
Use 1 Gustave L. Levy Place, New York, NY 10029 for the main hospital. Use 1468 Madison Avenue for the Emergency Department entrance area. For parking, Mount Sinai lists 1292 Park Avenue on 99th Street between Park and Madison Avenues.
Main hospital
The Mount Sinai Hospital, 1 Gustave L. Levy Place, New York, NY 10029.
Emergency Department
1468 Madison Avenue, New York, NY 10029, at Madison Avenue and 101st Street.
Parking garage
1292 Park Avenue, New York, NY 10029. Call 212-241-5125 for current garage-rate questions.
Official Mount Sinai New York Links
Use these official Mount Sinai links for current details before entering health information, requesting records, paying a bill, visiting a patient, parking, or driving to the campus.
New York Mount Sinai Medical Center FAQs
What is the official name of New York Mount Sinai Medical Center?
The official hospital name is The Mount Sinai Hospital. Many people search for New York Mount Sinai Medical Center, Mount Sinai Hospital Manhattan, or Mount Sinai Medical Center NYC.
What is the main phone number for The Mount Sinai Hospital?
The Mount Sinai Hospital lists main switchboard numbers 212-241-6500 and 212-590-3300.
Where is The Mount Sinai Hospital located?
The Mount Sinai Hospital is located at 1 Gustave L. Levy Place, New York, NY 10029.
Where is The Mount Sinai Hospital Emergency Department?
The Emergency Department is located at 1468 Madison Avenue, New York, NY 10029, at the corner of Madison Avenue and 101st Street.
What is the Mount Sinai Emergency Department phone number?
The Mount Sinai Hospital Emergency Department number is 212-241-6639. For life-threatening symptoms, call 911.
Does Mount Sinai use MyChart?
Yes. Mount Sinai patients use MyMountSinai, a MyChart-style portal, for routine online tasks such as results, messages, appointments, refills, and record-sharing tools where available.
What is the MyMountSinai support number?
Mount Sinai MyChart support materials list technical support at 1-855-343-3470. Some support materials also list MyChartSupport@mountsinai.org.
How do I request medical records from The Mount Sinai Hospital?
Use MyMountSinai when available or call The Mount Sinai Hospital HIM/Medical Records at 212-241-7607. The records address is One Gustave L. Levy Place, Box 1111, New York, NY 10029.
Where can I park near The Mount Sinai Hospital?
Mount Sinai lists a parking garage at 1292 Park Avenue, New York, NY 10029, on 99th Street between Park and Madison Avenues. Call 212-241-5125 for hourly and daily rate questions.
Who do I call for Mount Sinai billing questions?
For The Mount Sinai Hospital billing, call Patient Financial Services at 212-731-3100 or toll-free 866-682-9380.
Can I bring food, flowers, or balloons to a Mount Sinai patient?
Ask the patient’s unit first. ICU, pediatric, emergency, perioperative, infection-control, and other special units may restrict food, flowers, latex balloons, strong fragrances, or large gifts.
Is this the same as Mount Sinai Medical Center in Florida or Sinai Health in Toronto?
No. This guide is for The Mount Sinai Hospital in Manhattan, New York City. Other Mount Sinai or Sinai hospitals have different portals, addresses, phone numbers, billing offices, records departments, and visitor rules.