Olive View Medical Center MyChart, Doctors & Phone Help
If you searched for Olive View Medical Center MyChart, Olive View doctors, or Olive View phone number, this guide helps you use the correct LA County Health Services route. Olive View patients should usually use the LA Health Portal / MyWellness, call the appointment desk for provider access, and use 911 or the emergency department for urgent medical or psychiatric emergencies.
Quick Answer: Olive View Medical Center Details Patients Need First
Olive View-UCLA Medical Center is an LA County Health Services hospital in Sylmar, California. It serves patients across the San Fernando and Antelope Valleys with emergency care, urgent care, primary care, specialty clinics, inpatient care and teaching-hospital services connected with UCLA.
Main Hospital
Portal + Appointments
Olive View Medical Center MyChart: Use LA Health Portal / MyWellness
Many people search “Olive View Medical Center MyChart” because “MyChart” is a familiar patient-portal name. For LA County Health Services, the official portal is the LA Health Portal, also shown as MyWellness. It is designed for communicating with your medical team, viewing labs, accessing health records, managing appointments and managing medications.
Use LA Health Portal For
- Viewing lab and imaging results when available.
- Accessing health record information.
- Viewing immunizations, prescriptions, procedures and doctor notes.
- Requesting, changing or canceling primary care appointments when available.
- Reviewing, renewing or requesting current medications.
- Sending non-urgent questions to your doctor’s office.
- Connecting health-management apps if eligible.
Do Not Use Portal For
- Chest pain, stroke symptoms or severe breathing trouble.
- Suicidal thoughts, psychiatric crisis or danger to self/others.
- Major injury, head trauma, heavy bleeding or seizure.
- Poisoning, overdose or severe allergic reaction.
- Questions that need an answer before surgery or discharge today.
- Any rapidly worsening medical condition.
Portal Help
For LA Health Portal login, enrollment, account or app issues, use official portal support.
- Login support: (877) 621-8014
- Email: MyWellnesshelp@dhs.lacounty.gov
- App: HealtheLife mobile app
Portal Troubleshooting: What to Do Based on the Problem
| Search / Problem | Actual User Intent | Practical Answer | Best Official Route |
|---|---|---|---|
| Olive View MyChart login | Patient wants portal access for labs, appointments, records or messages. | Use LA Health Portal / MyWellness. Do not use UCLA Health’s MyChart unless your paperwork specifically directs you there. | LA Health Portal |
| Olive View lab results | Patient wants bloodwork, imaging or test-result access. | Check LA Health Portal first. If you need a formal copy or older records, call Medical Records. | (747) 210-4124 |
| Olive View appointment online | Patient wants to request, change or cancel a visit. | Use portal tools where available or call the Central Appointment Desk. Cancel or reschedule at least 72 hours in advance when possible. | (747) 210-8000 |
| Olive View portal message | Patient wants to ask a doctor a question. | Use portal messaging only for non-urgent questions. LA Health Portal says offices typically respond within 3 business days. | Portal Messaging |
| myUCLAhealth vs Olive View portal | Patient is confused by UCLA name. | Olive View-UCLA is an LA County Health Services facility. Use LA Health Portal for Olive View unless your visit paperwork says UCLA Health. | Official Olive View |
Olive View Doctors: How to See a Provider, Specialist or Clinic Team
“Olive View doctors” usually means one of several needs: finding a primary care doctor, scheduling with your existing provider, getting a specialty referral, following up after the emergency room, or understanding which clinic handles your condition. Olive View does not work like a simple private hospital directory where every doctor can be selected online. For many patients, the correct route is through the Patient Access Center, your assigned medical home, or a referral from your care team.
Primary Care
Use primary care for checkups, medication management, chronic disease care, immunizations, referrals and routine follow-up.
Specialty Care
Olive View offers specialty services such as cardiology, neurology, gastroenterology, hematology/oncology, surgery and more.
Hospital Follow-Up
After ER care or admission, ask which clinic handles follow-up, how soon you need to be seen and which records are needed.
Medical Home
LA Health Services encourages patients to use a medical home so care is coordinated across clinics, hospitals and specialists.
Doctor and Appointment Checklist
Call the appointment desk first
For scheduling or rescheduling, call the Central Appointment Desk at (747) 210-8000, Monday through Friday, 8:00 a.m. to 4:30 p.m.
Ask whether you need primary care or specialty care
If you are not sure which doctor you need, describe your symptom, diagnosis, referral, recent ER visit or discharge instruction. Ask whether your primary care team must place a referral first.
Bring ID, address proof, insurance and medication list
Olive View asks scheduled patients to bring photo identification, address verification, the Olive View identification card if available, insurance card if covered, and all current medications.
Cancel early if you cannot attend
If you need to reschedule, call at least 72 hours in advance when possible. This helps the clinic offer the appointment to another patient.
Olive View Medical Center Phone Numbers: Main, Appointments, Portal, Records, Billing and Pharmacy
The right phone number depends on your task. Use general information for routing, the Central Appointment Desk for scheduled visits, LA Health Portal support for portal access, medical records for formal records, and Patient Financial Services or billing inquiry numbers for payment questions.
| Need | Phone | Use This For | Important Note |
|---|---|---|---|
| General information | (747) 210-3000 | General hospital routing and department information. | Use when you are not sure which department to call. |
| Make or reschedule appointment | (747) 210-8000 | Appointments, rescheduling and interpretation planning. | Mon–Fri 8 a.m.–4:30 p.m. for appointment desk guidance. |
| LA Health Portal support | (877) 621-8014 | MyWellness / LA Health Portal login and enrollment help. | Use portal only for non-urgent tasks. |
| Medical records | (747) 210-4124 | Formal record requests at Olive View, Room 1D136. | Fax listed as (747) 210-3518. |
| Patient Financial Services | (747) 210-3082, option 2 | Financial screening, coverage and patient financial services questions. | Useful for Medi-Cal, coverage and help-paying questions. |
| Billing inquiry | (626) 525-6990 | Billing inquiry route listed by LA County locator. | For billing records, LA County also lists the Consolidated Business Office. |
| Pharmacy | (747) 210-3066 | Pharmacy questions and medication routing. | Use portal medication tools only when appropriate. |
| Patient Relations | (747) 210-8000, option 5 | Concerns, service feedback and patient-experience issues. | Ask for patient relations if you need help resolving a concern. |
Olive View Emergency Room: ER 24/7, Urgent Care Hours and When to Call 911
Olive View lists emergency services as available 24/7. Urgent care hours are different from emergency care and are listed as weekday daytime/evening hours plus Saturday hours. If you have a medical or psychiatric emergency, call 911.
Use ER / Call 911 For
- Chest pain, pressure or possible heart attack.
- Stroke symptoms: face drooping, arm weakness, speech trouble or sudden vision change.
- Severe breathing trouble, blue lips or loss of consciousness.
- Major trauma, serious fall, head injury or car crash.
- Heavy bleeding, deep wound or severe burn.
- Seizure, sudden confusion or severe weakness.
- Suicidal thoughts, psychiatric crisis, poisoning, overdose or severe allergic reaction.
Use Urgent / Clinic Care For
- Mild fever, cough, sore throat or cold symptoms when stable.
- Minor sprain, strain or small cut.
- Stable rash, ear pain or urinary symptoms.
- Medication refill questions that are not urgent.
- Routine follow-up after a visit.
- Non-emergency appointment or portal questions.
Olive View Hours: Emergency, Urgent Care, Clinics, Appointments, Records and Visitors
“Olive View hours” can mean emergency services, urgent care, clinic hours, appointment desk hours, medical records, visitor hours or financial services. These are not the same, so always confirm the exact department before traveling.
| Area | Listed / Practical Hours | What Patients Should Know |
|---|---|---|
| Emergency services | 24/7 | Call 911 for medical or psychiatric emergencies. |
| Urgent care | Mon–Fri 8 a.m.–8 p.m.; Sat 8 a.m.–4 p.m. | Urgent care is not the same as the ER. Severe symptoms need 911 or ER care. |
| Clinic hours | Mon–Fri 8 a.m.–5 p.m. | Specific clinics may have different schedules. |
| Appointment desk | Mon–Fri 8 a.m.–4:30 p.m. | Call (747) 210-8000; reschedule at least 72 hours in advance when possible. |
| General hospital contact | Mon–Fri 7:30 a.m.–5:30 p.m. shown on some site sections | Use (747) 210-3000 for general routing. |
| Medical records | Mon–Fri 8 a.m.–5 p.m. | Olive View records: Room 1D136, phone (747) 210-4124. |
| General visiting hours | 10 a.m.–8 p.m. | After 6 p.m. and on weekends, visitors may need to sign the after-hours visitor log. |
| Clinic J-3 Medical Hub | Mon–Fri 8 a.m.–4:30 p.m. | Medical Hub details list Clinic J-3 separately from general hospital clinics. |
Olive View Medical Records: Portal, Formal Requests and Billing Records
If you only need available labs, notes, medications or health information for your own use, start with the LA Health Portal. If another doctor, school, employer, insurance company, attorney or caregiver needs an official record, use the formal medical record request process.
Olive View Medical Records
LA County lists Olive View Medical Records at:
- Location: 14445 Olive View Drive, Sylmar, CA 91342, Room 1D136
- Phone: (747) 210-4124
- Fax: (747) 210-3518
- Hours: Monday–Friday, 8 a.m.–5 p.m.
Billing Records
For billing records, LA County lists the Consolidated Business Office in Alhambra with phone (626) 525-6474 and fax (626) 525-5399.
For general billing inquiry, LA County locator lists (626) 525-6990.
Records Request Checklist
- Patient full legal name, date of birth and phone number.
- Exact date or date range of service.
- Location: Olive View hospital, ER, urgent care, clinic, imaging, surgery or specialty department.
- Record type: discharge summary, ER note, labs, imaging report, doctor notes, operative report, medication list or full chart.
- Recipient: patient, outside doctor, school, employer, attorney, insurance company or caregiver.
- Signed authorization and ID/proof of authority if required.
- Ask whether the receiving doctor needs images, imaging reports or both.
Olive View Billing, Coverage, Medi-Cal and Help Paying Your Bills
Olive View is part of LA County Health Services, so billing and coverage questions may involve Medi-Cal, Medicare, private insurance, county programs, patient financial services and hospital price transparency. If you are unsure what you owe or whether you qualify for help, call the appropriate financial services route before assuming the balance is final.
Patient Financial Services
LA County locator lists Olive View Patient Financial Services at (747) 210-3082, option 2.
Coverage Help
If you have Medi-Cal, Medicare, LA Care or private insurance, bring your card to appointments and ask financial services about coverage, eligibility or bill-help options.
Before You Pay or Ignore a Bill
- Match the patient name, account number and service date.
- Compare any bill with your insurance or Medi-Cal information.
- Ask whether the balance is hospital, clinic, pharmacy, lab, imaging, professional or billing-record related.
- Ask for an itemized statement if the charge is unclear.
- Ask about coverage, charity care, financial help or payment options if you cannot pay.
- Keep copies of receipts, letters, eligibility notices and phone-call dates.
Visitors, Parking, Appointment Prep and What to Bring
Olive View asks scheduled patients to arrive before the appointment time and bring documents that help staff verify identity, address, coverage and medications. For visitors, general hospital visiting hours are listed as 10 a.m. to 8 p.m., with after-hours visitor-log rules after 6 p.m. and on weekends.
Bring to Appointments
- Photo identification.
- Address verification, such as driver’s license or recent utility bill.
- Olive View identification card if you have one.
- Insurance card, Medi-Cal, Medicare or private coverage card if applicable.
- All current medications, including prescriptions, over-the-counter medicines, vitamins and herbs.
Bring for Admission
- Photo ID and address verification.
- Insurance or coverage information.
- All current medications.
- Advance directive if you have one.
- Leave valuables, jewelry, cash, checks and unnecessary electronics at home.
Visitor Safety
- Do not visit if you are sick.
- Clean hands when entering and leaving.
- Follow unit-specific rules.
- Sign in if required after hours or on weekends.
- Ask before bringing food from home for a patient.
Parking and Campus Tips
- Confirm whether your appointment is in the main hospital, a clinic, urgent care, Medical Hub Clinic J-3, Women & Children’s Center, or another LA Health Services site.
- Medical Hub directions mention visitor parking in lots C and A for the Women’s Health Center after hours, and near Clinic J-3 during regular clinic hours.
- Take a phone photo of your parking lot, entrance, clinic sign and elevator area before going inside.
- Arrive early for parking, walking time, check-in, ID verification and interpreter needs.
Official Olive View and LA Health Services Links
Use official LA County Health Services pages for final verification because portal screens, appointment rules, phone routing, visitor guidance, parking, financial help and medical records instructions can change.
Olive View Medical Center FAQs
What is Olive View Medical Center’s official name?
The official name is Olive View-UCLA Medical Center. Many patients shorten it to Olive View Medical Center or Olive View Hospital.
Where is Olive View Medical Center located?
Olive View-UCLA Medical Center is located at 14445 Olive View Drive, Sylmar, CA 91342.
What is the main phone number for Olive View Medical Center?
The general information phone number is (747) 210-3000.
How do I make an appointment at Olive View Medical Center?
Call the Central Appointment Desk at (747) 210-8000, Monday through Friday, 8:00 a.m. to 4:30 p.m. If you need to reschedule, call at least 72 hours in advance when possible.
Does Olive View Medical Center use MyChart?
Patients commonly search for Olive View MyChart, but the official LA County Health Services portal is the LA Health Portal / MyWellness. Use it for labs, records, medications, appointments and non-urgent messages.
What is the LA Health Portal support phone number?
LA Health Portal login support is listed as (877) 621-8014. The support email listed by LA Health Portal is MyWellnesshelp@dhs.lacounty.gov.
Is Olive View emergency room open 24 hours?
Yes. Olive View lists emergency services as available 24/7. If you have a medical or psychiatric emergency, call 911.
What are Olive View urgent care hours?
Official LA County listings show urgent care as Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday, 8:00 a.m. to 4:00 p.m. Some listings also note holiday hours. Always confirm before traveling.
How do I request medical records from Olive View?
Olive View Medical Records is listed at 14445 Olive View Drive, Room 1D136. The phone number is (747) 210-4124 and the fax number is (747) 210-3518. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
What are Olive View visiting hours?
General hospital visiting hours are listed as 10:00 a.m. to 8:00 p.m. Visitors arriving after 6:00 p.m. and on weekends may need to sign the after-hours visitor log. Unit-specific rules may apply.
How do I find Olive View doctors?
For most patients, the practical route is to call the appointment desk at (747) 210-8000, use your assigned medical home, or ask your primary care team for a specialty referral. Olive View provides primary and specialty care, but access often depends on appointment, referral and clinic assignment.
Who do I call for billing or financial help at Olive View?
LA County locator lists Patient Financial Services at (747) 210-3082, option 2, and billing inquiry at (626) 525-6990. For billing records, LA County lists the Consolidated Business Office at (626) 525-6474.
Can I use LA Health Portal for emergency symptoms?
No. LA Health Portal messaging is for non-urgent questions. Call 911 for emergency symptoms or go to the nearest emergency room.
Independent patient guide. This page is not the official LA County Health Services or Olive View-UCLA Medical Center website and is not medical, legal, billing or insurance advice. Always confirm current details with official LA County Health Services pages, your insurance plan and your care team. Call 911 for emergencies.