Use this quick-action Pikeville Medical Center guide before visiting the Pikeville campus. It focuses on the details patients and families need first: MyChart login, appointment scheduling, main phone numbers, emergency and trauma care, medical records, billing, financial aid, visiting hours, pharmacy, and official PMC links.
Do not use MyChart messages, online appointment forms, phone trees, or a directory page for chest pain, stroke symptoms, severe breathing trouble, major bleeding, traumatic injury, poisoning, sudden confusion, or any rapidly worsening condition.
Quick Answer: Most-Needed Pikeville Medical Center Details
911 Bypass Road
Pikeville, KY 41501
What to Do First Before Visiting Pikeville Medical Center
Pikeville Medical Center is located at 911 Bypass Road in Pikeville, Kentucky. Because it serves patients across Eastern Kentucky and the surrounding region, many people visit for very different reasons: emergency care, trauma care, scheduled surgery, outpatient appointments, testing, records pickup, pharmacy services, billing help, or visiting a hospitalized family member.
The most practical step is to identify your purpose before you leave home. A patient going to the emergency department should not plan the visit the same way as someone going to an outpatient clinic, the medical records department, financial aid, the pharmacy, or a patient room. Confirm the department, building, room number, appointment time, parking plan, and paperwork before traveling.
Call appointment scheduling at 606-430-2235 or review your MyChart instructions. Confirm the exact department, arrival time, needed ID, insurance card, referral, pre-certification, medication list, and any pre-visit testing.
Call 911 for serious symptoms. PMC offers trauma care 24 hours a day, seven days a week, and emergency patients are prioritized by clinical urgency rather than arrival order.
General hospital visiting hours are listed as 9 a.m. to 10 p.m. Specialized areas such as ICU, OB, Labor & Delivery, and the Emergency Department have additional limits.
PMC lists Patient Care Coordinators for questions after outpatient clinic, emergency department, or urgent care visits. Call or text 606-794-3750 Monday through Friday, 8 a.m. to 6:30 p.m.
Pikeville Medical Center MyChart Login, Results, Refills + Appointments
Pikeville Medical Center uses MyChart for secure online patient access. The official MyChart login page lists common tasks such as communicating with your doctor, accessing test results, requesting prescription refills, and managing appointments. PMC also links to MyChart from its quick actions and connected-care areas.
Use PMC MyChart for routine tasks
- Before a visit: check appointment details, review messages, and confirm basic instructions.
- After a visit: view selected test results, visit details, and doctor comments when available.
- Medication needs: request prescription refills for eligible refillable medications.
- Appointment management: view upcoming and past appointments and request appointments where available.
🔐 Portal tip that prevents delays
Open MyChart from the official PMC website before entering private health information. Bookmark the official login after confirming it. If you are preparing for surgery, imaging, specialty care, or a time-sensitive appointment, solve login issues before the morning of the visit.
Pikeville Medical Center Emergency + Trauma Care
Pikeville Medical Center offers trauma care 24 hours a day, seven days a week. PMC describes its trauma team as including professionals in trauma, emergency medicine, neurosurgery, orthopedic trauma, critical care, interventional radiology, and local emergency transportation services. PMC also states that it achieved accreditation as Kentucky’s only Level II Trauma Center by the American College of Surgeons in 2015.
For patients and families, the key emergency-room reality is triage. The emergency department does not work like a normal appointment line. A patient with chest pain, stroke symptoms, severe breathing problems, trauma, uncontrolled bleeding, serious head injury, burns, sepsis concern, or a child in distress may be treated before someone who arrived earlier with a stable, less urgent problem.
Chest pain, stroke signs, severe breathing trouble, major trauma, seizure, sudden confusion, severe allergic reaction, heavy bleeding, serious burns, poisoning, or a child who is difficult to wake.
Mild flu symptoms, simple rashes, minor cuts, ear pain, mild sprains, routine infections, medication questions, and other stable non-life-threatening problems when clinically appropriate.
What to bring to the ER
- Photo ID, insurance card, emergency contact, and a phone charger.
- Medication list with doses, allergies, pharmacy name, and recent changes.
- Recent discharge papers, test results, outside imaging, or specialist notes if relevant.
- Power-of-attorney, guardian, or caregiver paperwork if you manage care for another patient.
- A short written summary of major diagnoses, surgeries, implanted devices, and recent symptoms.
💡 ER time reality
Even a “minor” emergency visit can take time if trauma cases, ambulance arrivals, imaging, lab work, specialist consults, or admission decisions are happening. Ask staff what the next step is, but do not assume that a quick triage check means a quick full visit.
Pikeville Medical Center Medical Records: Phone, Fax, Email + Request Process
Pikeville Medical Center’s medical records page instructs patients to complete the authorization for use and disclosure of protected health information form and include a copy of a government-issued photo ID. If a representative requests records for the patient, or if the patient is deceased, additional documentation such as a court order, power of attorney, or executor-of-estate paperwork may be required.
Medical records contact details
| Records Item | PMC Detail |
|---|---|
| Medical Records phone | 606-430-3800 |
| Medical Records fax | 606-218-4855 |
| Email route | ROI@pikevillehospital.org |
| Mailing route | Pikeville Medical Center, Attn: Medical Records Department, Building G, 155 Park Street, Pikeville, KY 41501 |
Practical records checklist
- Download and complete the official PMC authorization form.
- Attach a copy of a government-issued photo ID.
- Include legal representative documents if requesting records for someone else.
- Write the exact record type needed: ER notes, discharge summary, lab results, imaging reports, operative notes, billing records, or a date range.
- If records should go to another physician, include the physician’s name and fax number in the proper section of the authorization.
📄 Avoid a records delay
Do not request “everything” unless you truly need the full chart. If another doctor needs only an imaging report, discharge summary, operative note, or lab result, a specific request is easier to process and easier for the receiving office to use.
Pikeville Medical Center Visiting Hours, ICU Rules + Children Under 12
PMC lists general hospital visiting hours from 9 a.m. to 10 p.m. After 10 p.m., visitor passes must be obtained at the second-floor information desk. Specialized areas have their own requirements, so families should not assume that the general hospital schedule applies to every unit.
Unit-specific visitor rules listed by PMC
| Care Area | Listed Visitor Rule |
|---|---|
| Emergency Department | Limit of two visitors at a time for each patient |
| ICU | Limit of two visitors at a time; visitation blocks 8 a.m.–6 p.m. and 8 p.m.–6 a.m. |
| OB | Limit of four visitors at one time; no children under 12 unless they are siblings of the newborn |
| Labor & Delivery | Three visitors maximum, no changing in or out, and no siblings until after delivery |
| Children under 12 | Should wait in patient-care-unit waiting rooms unless special arrangements are made with the charge nurse |
👨👩👧 Family planning tip
If the patient is seriously ill, confused, elderly, preparing for surgery, or being discharged, bring a notebook. Write down medication changes, warning signs, follow-up appointments, equipment instructions, and the name of the unit or care coordinator.
Billing, Price Transparency + Pikeville Medical Center Financial Aid
PMC’s contact page lists Billing for hospital and physician bills at 606-430-9696. Hospital billing can still be confusing because care may involve facility charges, physician services, labs, imaging, emergency care, anesthesia, or non-PMC providers. If you received services from other providers, a separate bill may arrive.
PMC’s financial assistance policy lists two financial assistance programs: the DSH Program and the In-House Sliding Scale Program. PMC states that patients must submit applications for these programs and that copies of the policy and applications are available online or from the patient financial counselor’s office on the second floor of the May Tower at 911 Bypass Road, Building A, Pikeville, Kentucky 41501. PMC lists patient financial counselors at 606-430-3303.
Billing and financial-aid contacts
- Billing, hospital and physician: 606-430-9696
- Financial Aid: 606-430-3303
- Price questions for upcoming hospital visit: 606-218-3510
- Price transparency: use the official PMC price transparency route before making cost decisions.
Before paying a large balance
- Check whether insurance has fully processed the claim.
- Ask whether the balance includes both hospital and physician charges.
- Ask for an itemized bill if the charges are unclear.
- Ask whether the DSH Program, In-House Sliding Scale Program, or another financial-aid process applies.
- Keep copies of every statement, insurance explanation of benefits, receipt, application, and phone reference number.
💡 Financial help tip
Contact financial aid early if you are uninsured, underinsured, or worried about paying. Waiting until a bill becomes overdue can make the process harder and more stressful.
PMC Outpatient Pharmacy, Refills + After-Visit Help
PMC lists its outpatient pharmacy at 911 Bypass Road, Building E, Pikeville, KY 41501, with phone number 606-430-3576. The outpatient pharmacy page lists lobby hours of Monday through Friday, 8 a.m. to 9 p.m.; Saturday and Sunday, 10 a.m. to 6 p.m.; and a drive-through open 24 hours daily.
Useful pharmacy and after-visit routes
Use this route for PMC pharmacy services, refill questions, outpatient medication pickup, and the 24-hour drive-through pharmacy.
For questions after a clinic, ED, or urgent care visit, PMC lists call/text support at 606-794-3750 Monday through Friday, 8 a.m. to 6:30 p.m.
Use MyChart for routine refill requests where appropriate, but call the pharmacy or care team for time-sensitive medication access issues.
If a medication reaction causes trouble breathing, facial swelling, chest pain, fainting, severe rash, or confusion, call 911 immediately.
Official Pikeville Medical Center Links
Use these official PMC resources for the latest details. Hospital policies, phone routing, MyChart access, medical records steps, visitor rules, pharmacy hours, billing processes, and financial assistance rules can change.
🔗 Internal Links
Frequently Asked Questions About Pikeville Medical Center
What is the main phone number for Pikeville Medical Center?
Pikeville Medical Center lists its main phone number as 606-430-3500. For appointment scheduling, PMC lists 606-430-2235. For billing, PMC lists 606-430-9696.
Where is Pikeville Medical Center located?
Pikeville Medical Center is located at 911 Bypass Road, Pikeville, KY 41501. Confirm your department, building, and entrance before leaving home because the campus includes multiple patient service areas.
Does Pikeville Medical Center use MyChart?
Yes. PMC uses MyChart for patient portal tasks such as communicating with your doctor, accessing test results, requesting prescription refills, and managing appointments.
What is Pikeville Medical Center’s appointment scheduling number?
PMC lists appointment scheduling at 606-430-2235. For a specific provider or department, use the number shown in MyChart, on your appointment paperwork, or on the official PMC provider page.
How do I request medical records from Pikeville Medical Center?
Complete the official authorization form, include a government-issued photo ID, and send the request by mail, fax, or email. PMC lists Medical Records at 606-430-3800, fax 606-218-4855, and email ROI@pikevillehospital.org.
What are Pikeville Medical Center visiting hours?
PMC lists general hospital visiting hours as 9 a.m. to 10 p.m. After 10 p.m., visitor passes must be obtained at the second-floor information desk. Specialized areas such as ICU, OB, Labor & Delivery, and the Emergency Department have additional requirements.
Is Pikeville Medical Center a trauma center?
PMC states that it offers trauma care 24 hours a day, seven days a week, and that it achieved accreditation as Kentucky’s only Level II Trauma Center by the American College of Surgeons in 2015.
Who should I call after an outpatient, urgent care, or emergency visit?
PMC lists Patient Care Coordinators for additional help after outpatient clinic, emergency department, or urgent care visits. The call/text number is 606-794-3750, Monday through Friday from 8 a.m. to 6:30 p.m.
Does Pikeville Medical Center offer financial assistance?
Yes. PMC lists two financial assistance programs: the DSH Program and the In-House Sliding Scale Program. Patients must apply, and PMC lists financial aid help at 606-430-3303.
Does PMC have an outpatient pharmacy?
Yes. PMC lists an outpatient pharmacy at 911 Bypass Road, Building E, Pikeville, KY 41501. The listed phone number is 606-430-3576, and PMC states that the drive-through is open 24 hours daily.