Southern Hills Hospital and Medical Center: MyHealthONE, Doctors & Phone Help
Use this 2026 patient guide for Southern Hills Hospital and Medical Center in southwest Las Vegas. It covers the main phone number, emergency room, MyHealthONE portal, doctors, medical records, billing, visitor planning, map, and what to bring before you go.
Quick Answer: Southern Hills Hospital and Medical Center Details
Southern Hills Hospital and Medical Center is an HCA Healthcare / Sunrise Health hospital serving southwest Las Vegas. The official address is 9300 W Sunset Rd, Las Vegas, NV 89148, and the main phone number is 702-916-5000.
Many people search for “Southern Hills Medical Center MyChart,” but the official HCA patient portal is MyHealthONE. Use MyHealthONE for available hospital records, lab results, imaging reports, post-visit summaries, bill payment, online pre-registration, and managing family/proxy access where allowed.
9300 W Sunset Rd
Las Vegas, NV 89148
Use MyHealthONE, not Epic MyChart.
Main campus ER is 24/7. Southern Hills also lists ER at The Lakes, ER at Desert’s Edge, and ER at S. Las Vegas Blvd.
Official directory support is listed at 855-790-3627.
Contact medical records at 702-916-8400 or use the official request portal.
Southern Hills Hospital Patient Navigation
This page is built for real patients, family members, caregivers, and visitors who need fast answers before going to the hospital or calling a department.
Southern Hills Medical Center MyChart Login? Use MyHealthONE Instead
If you searched for Southern Hills Medical Center MyChart, the important correction is this: Southern Hills Hospital and Medical Center is part of HCA Healthcare / Sunrise Health, and the official portal is MyHealthONE. It is not the same as Epic MyChart used by many other health systems.
MyHealthONE is designed for HCA hospital and physician office information. It can show available health records, lab results, imaging reports, discharge summaries, doctor notes, billing tools, pre-registration tools, and proxy access features for a loved one where supported.
MyHealthONE is available by web browser and mobile app for iOS and Android.
What you can usually do in MyHealthONE
- View many available hospital records, lab results, physician notes, and imaging reports.
- Access post-visit summaries and discharge instructions after eligible visits.
- Pay hospital bills and review billing information online.
- Register for visits in advance when the service supports pre-registration.
- Share selected records with a physician or caregiver.
- Manage proxy access for a loved one after the correct permission process.
Southern Hills Hospital Emergency Room: 24/7 ER and When to Go
Southern Hills Hospital and Medical Center lists 24/7 emergency care on the main hospital campus. The hospital also lists freestanding emergency rooms at ER at The Lakes, ER at Desert’s Edge, and ER at S. Las Vegas Boulevard. These emergency locations are intended for adults and children who need urgent evaluation, diagnostic testing, or stabilization.
The official emergency page explains that patients are evaluated through triage, and that ER wait times are approximate. Patients are seen based on the seriousness of symptoms, not simply the order of arrival.
- Chest pain, pressure, or possible heart attack symptoms.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion, or sudden vision changes.
- Severe breathing trouble, blue lips, severe allergic reaction, or choking.
- Major bleeding, serious burns, poisoning, overdose, seizure, or serious head injury.
- Severe abdominal pain, fainting, sudden weakness, or sudden severe pain.
- Psychiatric emergency, suicidal crisis, or immediate safety risk.
- Photo ID and insurance card.
- Medication list, allergies, and pharmacy name.
- Recent discharge papers, test results, or imaging reports.
- Timeline of symptoms: when it started, what changed, what medicines were taken.
- Emergency contact name and phone number.
- Phone charger and glasses/hearing aids if needed.
ER wait time note
Southern Hills states that ER wait times are informational, approximate, and based on a rolling average from arrival until a qualified medical professional greets the patient. The hospital also states that patients are triaged and then seen in priority order based on the presenting complaint and reason for visit.
Southern Hills Hospital Doctors and Appointment Help
For current Southern Hills doctors, use the official Sunrise Health / HCA provider search or call the physician referral number. Doctor participation, office address, hospital privileges, accepting-new-patient status, and insurance networks can change.
Use this for provider search and referral routing.
Use this for free health-related advice and care navigation, not for emergencies.
How to search for the right doctor
Search by the care you need: cardiology, OB-GYN, pediatrics, orthopedics, spine, neurology, oncology, behavioral health, surgery, imaging, family medicine, or emergency medicine.
A doctor may see patients at Southern Hills, a nearby office, another Sunrise Health facility, or multiple locations. Confirm the address, suite, floor, entrance, and parking before leaving.
Ask both the doctor’s office and your insurance plan. A hospital can be in-network while a specific doctor, anesthesiology group, radiology group, lab, or outpatient service may have different billing rules.
Bring medication lists, allergies, recent labs, imaging reports, discharge papers, referral forms, and the main question you want solved.
Southern Hills Hospital Phone Number and Department Directory
Use the main phone number for general hospital routing. For emergency symptoms, call 911 instead of calling a department desk. For routine questions, the department directory can save time.
| Need | Phone | Best use |
|---|---|---|
| Main hospital | 702-916-5000 | General hospital routing, location questions, and department transfer. |
| Emergency Services | 702-916-7800 | Emergency department contact questions. Call 911 for a true emergency. |
| Find a Physician | 855-790-3627 | Doctor search, referral routing, and specialty appointment direction. |
| Consult-A-Nurse | 844-706-8773 | Free health-related advice and care navigation when symptoms are not life-threatening. |
| Medical Records | 702-916-8400 | Questions about requesting hospital records. |
| MyHealthONE support | 855-422-6625 | Portal login, account, proxy access, and technical support. |
| Registration information | 702-304-3152 | Online pre-registration and scheduled service questions. |
| Financial Counselor | 702-916-9078 | Cost, financial counseling, and payment-support direction. |
| Diagnostic Imaging | 702-916-7288 | Imaging appointment or diagnostic testing questions. |
| Pre-Admission Testing | 702-916-7860 | Testing or instructions before a scheduled surgery or procedure. |
| Labor & Delivery | 702-916-7070 | Maternity and delivery-related hospital contact. |
| Security | 702-916-8352 | Security desk, safety, and on-campus support questions. |
Medical Records at Southern Hills Hospital and Medical Center
Southern Hills offers multiple ways to request medical records. For many recent hospital records, start with MyHealthONE. If the record is not available in the portal, if you need older records, or if you need formal release to another doctor or organization, use the official medical records request process.
Records request checklist
- Use MyHealthONE first for available recent records, discharge summaries, results, and reports.
- Use the official medical records request portal for formal release requests.
- Have a valid photo ID ready if requesting records outside the portal.
- Be specific: ER visit, imaging report, lab result, surgery report, discharge summary, billing record, or a date range.
- Ask the receiving doctor what they need before requesting an entire chart.
- Keep copies of confirmation numbers, fax confirmations, and request dates.
Online Pre-Registration and What to Prepare
Southern Hills supports online pre-registration for certain scheduled services through MyHealthONE. The official registration guidance says online pre-registration can be used for patients with a scheduled procedure or surgery, OB patients pre-registering for labor and delivery, and patients requesting a screening mammography appointment.
The hospital advises completing online pre-registration at least two business days before the scheduled appointment when possible. Registration still has to be completed with staff on the date of service, including consent forms.
- Social Security number if requested.
- Name of ordering physician.
- Date of scheduled procedure.
- All insurance card information.
- Employer information if requested.
- Contact number and email address.
- Starting the form without insurance details nearby.
- Leaving the computer idle and losing progress.
- Assuming pre-registration replaces check-in on arrival.
- Forgetting referral or authorization requirements.
- Arriving without the physician order for a test.
Visitor Information, Entrance Timing and Cafeteria
Southern Hills states that the hospital is open to visitors 24/7, while main entrance doors are open from 6:00 a.m. to 8:00 p.m. After hours, visitors should use the Emergency Department entrance located north of the main entry. Visitor rules can still vary by unit, patient condition, infection-control needs, and department policy, so confirm before you go.
- Use the main entrance during posted main-entry hours.
- Use the Emergency Department entrance after hours.
- Call ahead for ICU, maternity, behavioral health, surgery, or restricted-unit visits.
- Ask for the patient’s room/unit before arriving if privacy rules allow it.
- Breakfast: 6:30 a.m. to 9:30 a.m.
- Lunch: 11:00 a.m. to 2:00 p.m.
- Dinner: 5:30 p.m. to 10:00 p.m.
- Hours can change, so confirm during holidays or unusual operations.
What visitors should avoid bringing
- Large amounts of cash, jewelry, or valuables.
- Flowers, plants, balloons, or outside food without checking unit rules.
- Extra visitors without confirming the current visitor policy.
- Medications from home unless the care team specifically requests them.
- Large bags that may slow screening or be hard to store.
Billing, Insurance and Cost Questions
Hospital billing can be confusing because one visit may create more than one bill. A patient may receive separate bills from the hospital, emergency physicians, anesthesiology, radiology, pathology, labs, surgeons, or specialists. For scheduled care, solve insurance questions before the appointment whenever possible.
- Is Southern Hills Hospital in-network for my plan?
- Is my specific doctor or surgeon in-network?
- Do I need prior authorization or a referral?
- Will separate physician, anesthesia, lab, or radiology bills apply?
- What copay, deductible, coinsurance, or facility fee may apply?
- Use MyHealthONE to view and pay bills online when available.
- Call the financial counselor at 702-916-9078.
- Ask your insurance plan for network and authorization rules.
- Request an estimate for scheduled services when possible.
- Ask about payment plans or financial assistance if needed.
Southern Hills Hospital Map and Arrival Tips
Southern Hills Hospital and Medical Center is located at 9300 W Sunset Rd, Las Vegas, NV 89148. For emergency patients, follow signs to the Emergency Department entrance. For scheduled services, call ahead or review instructions to confirm whether to use the main entrance, diagnostic area, surgery check-in, labor and delivery, or another department.
Give yourself time for traffic, parking, entrance screening, registration, insurance verification, consent forms, elevators, and finding the right department.
Do not delay emergency care for paperwork. Bring documents if safely possible, but call 911 if the patient is unstable or unsafe to transport.
Major Services at Southern Hills Hospital and Medical Center
Southern Hills describes itself as a full-service medical facility serving southwest Las Vegas. Official hospital pages list emergency services, pediatric emergency care, behavioral health, an accredited Chest Pain Center, stroke care, orthopedic and spine care, OB-GYN, NICU services, diagnostic imaging, oncology, surgical services, and an 80-bed behavioral health unit.
Main-campus ER plus freestanding ER options for adults and children.
The emergency page references chest pain and stroke recognition for emergency evaluation.
The hospital lists behavioral health services and a dedicated Pavilion unit.
Southern Hills lists a dedicated orthopedic and spine unit.
OB-GYN, labor and delivery, NICU and women’s services are part of the hospital’s listed care areas.
Diagnostic imaging and advanced emergency imaging such as CT, MRI, ultrasound and X-ray are listed.
Helpful MyHealthONE Portal Resource
No official Southern Hills-specific portal video was confirmed as necessary for this page. The most useful portal action is to use the official MyHealthONE website or app directly and call MyHealthONE support if you cannot log in, cannot see records, or need proxy access for a loved one.
Official Southern Hills Hospital Links
Use the official pages below for final confirmation. Hospital policies, portal access, wait-time displays, visitor rules, billing routes, and records processes may change.
Southern Hills Hospital and Medical Center FAQs
What is the official name of Southern Hills Medical Center?
The official hospital name is Southern Hills Hospital and Medical Center. It is commonly searched as Southern Hills Medical Center, Southern Hills Hospital Las Vegas, or Southern Hills Hospital and Medical Center.
Where is Southern Hills Hospital and Medical Center located?
Southern Hills Hospital and Medical Center is located at 9300 W Sunset Rd, Las Vegas, NV 89148.
What is the main phone number for Southern Hills Hospital?
The main hospital phone number listed by the official contact page is 702-916-5000.
Does Southern Hills Hospital use MyChart?
No. Southern Hills is part of HCA Healthcare / Sunrise Health, and the official patient portal is MyHealthONE. Many people search for MyChart, but the correct portal for Southern Hills is MyHealthONE.
What is the MyHealthONE support phone number?
The MyHealthONE support phone number is 855-422-6625.
Is Southern Hills Hospital emergency room open 24/7?
Southern Hills lists 24/7 emergency care on the main campus and also lists freestanding ER locations at The Lakes, Desert’s Edge and S. Las Vegas Boulevard. For a life-threatening emergency, call 911.
How do I find doctors at Southern Hills Hospital?
Use the official Sunrise Health / HCA doctor search or call the Find a Physician number at 855-790-3627. Always confirm the doctor’s exact office location, insurance participation, and appointment instructions.
How do I request medical records from Southern Hills Hospital?
Start with MyHealthONE for available recent records. For formal medical record requests, use the official Southern Hills medical records page or call medical records at 702-916-8400. The official records request process also lists 844-481-0278 for request-process questions and fax 844-481-0298.
What entrance should visitors use after hours?
The official visitor page says the main entrance doors are open from 6:00 a.m. to 8:00 p.m. After hours, visitors should use the Emergency Department entrance north of the main entry.
Can I pre-register online for Southern Hills Hospital?
Yes, for eligible scheduled services. The official registration guidance says online pre-registration may be used for scheduled procedures or surgeries, OB labor and delivery pre-registration, and screening mammography appointment requests.
What should I bring to Southern Hills Hospital?
Bring photo ID, insurance card, medication list, allergies, referral or physician order if required, payment method if applicable, and any instructions from the doctor or hospital. For emergency care, bring these only if it does not delay treatment.
Is this the official Southern Hills Hospital website?
No. This is an independent patient navigation guide. Use official Southern Hills, Sunrise Health, HCA Healthcare and MyHealthONE links for current policies, phone numbers, emergency information, billing, records, and visitor rules.