St. Bernards Medical Center MyChart, Doctors & Phone Help
This guide helps patients and families use the right St. Bernards route for portal login, doctors, phone numbers, emergency care, medical records, cost estimates, billing records, proxy access, directions and visit planning. If you searched “Bernards Medical Center MyChart,” the important correction is that the official patient portal is St. Bernards MyHealth / myhealth.stbernards.info, not a generic MyChart page.
Quick Answer: St. Bernards Medical Center Phone, Address, Portal and Doctors
St. Bernards Medical Center is the flagship hospital of St. Bernards Healthcare in Jonesboro, Arkansas. The official location page lists the hospital at 225 East Washington Ave, Jonesboro, AR 72401, main phone 870-207-4100, and 24-hour daily operation. Patients searching for “St. Bernards MyChart” should use the official St. Bernards patient portal instead of assuming the portal is called MyChart.
Most-Needed Details
Best Route by Need
St. Bernards MyChart Login: Use the MyHealth Patient Portal Instead
Many patients type “St. Bernards MyChart” because MyChart is a familiar portal name. St. Bernards’ official portal link is the St. Bernards Healthcare Patient Portal at myhealth.stbernards.info. Use it for available hospital records, portal messages, proxy access and patient account tasks where supported.
Sign In or Create Account
The portal page supports sign-in, account creation and invitation acceptance. For best mobile use, the portal page recommends the MHealth mobile app.
Open Portal LoginFamily / Proxy Access
St. Bernards says patients can give access to parents or healthcare proxies using adult or minor proxy authorization forms.
Portal Help PagePortal Technical Help
For technical portal problems, call Medical Records at 870-207-4169 or email patientportal@sbrmc.org. Portal assistance is listed Monday-Friday, 8 AM to 4:30 PM.
Portal Troubleshooting Checklist
Use the official portal URL
Open the portal from St. Bernards’ official site or type myhealth.stbernards.info directly. Avoid random “MyChart St. Bernards” pages that are not connected to St. Bernards.
Match your identity details
For account creation, use your legal first name, last name, date of birth, email and either Medical Record Number or last four digits of Social Security number when requested.
Check email connection before reset
The reset pages state an email address must be connected to your account for username or password reset. If no email is connected, contact the hospital or Medical Records.
Use proxy forms instead of sharing passwords
Caregivers should use official proxy authorization forms. Do not share usernames, passwords or portal reset emails with family members.
St. Bernards Medical Center Doctors: How to Find the Right Physician
A search for “St. Bernards doctors” can mean a hospital-based physician, a primary care provider, a surgeon, an emergency physician, an OB-GYN, a cardiologist, a pediatrician or a specialist connected to one of many St. Bernards locations. Use the provider and location directory instead of guessing from an old phone number.
Use Provider Search
- Search by provider name if you already know the doctor.
- Search by specialty if you know the care type but not the doctor.
- Check the listed office address before driving because many physicians do not see patients inside the hospital tower.
- Confirm whether the doctor is accepting new patients.
Use Location Search
St. Bernards lists many locations, including the Medical Center, Five Rivers Medical Center, CrossRidge Community Hospital, Paragould Medical Park, First Care clinics and specialty offices. Use the locations page when you know the clinic name but not the provider.
Open Locations DirectoryDoctor Search Intent Table
| User Search | Real Intent | Best Action | Question to Ask |
|---|---|---|---|
| St. Bernards doctors | Find a provider connected to St. Bernards | Use the official provider directory and confirm the office address. | “Does this doctor see patients at the hospital or a separate clinic?” |
| St. Bernards primary care | Find family medicine or internal medicine | Search provider directory or St. Bernards Medical Group locations. | “Are they accepting new patients and my insurance?” |
| St. Bernards specialist | Find cardiology, OB-GYN, orthopedics, surgery, pediatrics or another specialty | Search by specialty and call the office before scheduling. | “Do I need a referral or prior authorization?” |
| St. Bernards ER doctor | Follow up after an emergency visit | Use discharge papers, portal records or medical records request route. | “Should follow-up be with my PCP, a specialist or return to ER?” |
St. Bernards Medical Center Phone Numbers: Who to Call First
Use the correct phone route so you do not get transferred several times. The main hospital number can route general calls, but portal, records, cost-estimate and financial-help questions have more specific contacts.
Main Hospital
Use for general hospital routing, patient information and department transfer help.
Healthline
Listed by St. Bernards as Healthline contact routing. Use for general system support where appropriate.
Portal / Medical Records
Use for portal technical help and medical records questions. Email: patientportal@sbrmc.org.
Financial Counselors
Use for financial assistance questions during listed weekday business hours.
Privacy / Complaints
Use for privacy-office questions when appropriate, based on St. Bernards privacy notices.
St. Bernards Emergency Room: When to Use ER, 911 or Portal
St. Bernards Medical Center is listed as open 24 hours and describes the hospital as a 457-bed acute-care setting with the region’s most capable Level III Trauma Center and only NICU. Emergency symptoms should be handled by 911 or emergency care, not portal messages.
Call 911 / Use ER Now
- Chest pain, pressure or possible heart attack.
- Stroke symptoms: face droop, arm weakness, speech trouble, sudden confusion or vision loss.
- Severe breathing trouble, blue lips or loss of consciousness.
- Major bleeding, severe burn, poisoning, overdose or serious injury.
- Seizure, severe allergic reaction, head injury or suicidal crisis.
- Newborn, infant or pregnancy-related emergency symptoms.
Use Portal / Doctor Route Instead
- Routine lab result review after release.
- Non-urgent record or document request.
- Proxy access setup.
- Cost estimate or billing-record question.
- Follow-up appointment planning.
- Finding a primary care doctor or specialist.
St. Bernards Medical Records: Portal, Release Form and Proxy Access
For medical records, St. Bernards says patients can use the release-of-information form and mail it to Medical Records, or visit the Medical Center tower at 225 E. Washington Ave with a picture ID and check in at the main registration desk. The Medical Records office phone listed is 870-207-4169.
Formal Medical Records Request
Mail records forms to: St. Bernards Medical Records #18, 225 E Washington Ave, Jonesboro, AR 72401. Use exact dates and record types to prevent delays.
Open Medical Records PageProxy Access
Adult and minor proxy forms can be returned by email to patientportal@sbrmc.org, faxed to 870-207-6538, mailed or delivered to Medical Records.
Open Proxy FormsRecords Request Checklist
- Use the patient’s legal name, date of birth and contact information.
- Write the facility name as St. Bernards Medical Center.
- Use the exact dates of service if possible.
- Specify what you need: discharge summary, lab results, imaging report, operative note, billing records or full date range.
- Bring picture ID if visiting the Medical Center tower in person.
- If another doctor needs records urgently, ask that doctor’s office to request the specific records directly.
St. Bernards Billing Records, Cost Estimates and Financial Assistance
St. Bernards cost-of-care guidance explains that average prices are only estimates and that actual out-of-pocket cost depends on insurance coverage, deductibles, coinsurance, contracted rates, charity care and the exact services provided. It also notes that professional charges from physicians such as surgeons, anesthesiologists, pathologists, emergency physicians, hospitalists and radiologists may not be included in hospital estimates.
Cost Estimate Help
For estimate questions, call Patient Financial Services at 870-207-7222, Monday-Friday 8 AM to 4:30 PM, or email SBMCestimate@sbrmc.org.
Open Cost of CareBilling Records
For billing records requests, the medical-records page lists St. Bernards Financial Assistance, P.O. Box 1713, Jonesboro, AR 72403.
Financial Assistance
Financial counselor phone numbers listed in St. Bernards assistance materials include 870-207-7227 and 870-207-7228.
Before You Visit St. Bernards Medical Center
St. Bernards Medical Center sits along Matthews Medical Mile in Jonesboro. A little preparation can make an ER visit, surgery day, inpatient stay, imaging appointment, specialist visit or family visit much smoother.
Bring
- Photo ID and insurance card.
- Medication list with doses.
- Allergy list and pharmacy name.
- Referral or authorization if required.
- Prior records or imaging reports if relevant.
Confirm
- Correct facility or clinic location.
- Provider office versus hospital tower.
- Arrival time and registration desk.
- Fasting or medication instructions.
- Insurance network and estimated out-of-pocket cost.
Ask
- “Will I receive separate physician bills?”
- “Which records will my next doctor need?”
- “Can I use the portal for this request?”
- “Do I need a proxy form for family access?”
- “Who handles follow-up after discharge?”
St. Bernards Services People Commonly Search For
St. Bernards Medical Center is commonly searched for emergency care, trauma care, NICU, heart and vascular care, women’s health, surgery, radiology, pediatrics, hospice, medical records, billing help and primary care locations. Use the service intent below to choose the right next step.
Emergency / Trauma
Use 911 for life-threatening symptoms. Use main hospital routing only for non-911 department questions.
NICU / Newborn Care
The location page describes the hospital as having the region’s only neonatal intensive care unit.
Heart & Vascular
Use provider search or specialty location pages for cardiology, heart-care follow-up and vascular services.
Radiology / Imaging
Use MyHealth portal and records request for available reports; ask if your doctor needs images, not just written reports.
Common Mistakes to Avoid
Searching only “MyChart”
St. Bernards uses its own MyHealth patient portal. Searching only for MyChart can lead to unrelated portal pages.
Calling for emergencies
For chest pain, stroke symptoms, severe breathing trouble, major injury or suicidal crisis, call 911 first.
Using one address for every clinic
Many St. Bernards doctors practice at separate offices, not only inside the Medical Center. Confirm the office address before driving.
Requesting all records without purpose
Ask the receiving provider whether they need discharge summary, labs, imaging report, operative note, pathology or full chart.
Official St. Bernards Links and Resources
Use these official links for final verification because portal access, phone numbers, forms, costs, providers and department instructions can change.
St. Bernards Medical Center FAQs
What is the phone number for St. Bernards Medical Center?
The main phone number for St. Bernards Medical Center in Jonesboro, Arkansas is 870-207-4100. St. Bernards also lists Healthline at 870-207-7300.
Where is St. Bernards Medical Center located?
St. Bernards Medical Center is located at 225 East Washington Ave, Jonesboro, AR 72401. The hospital is located along Matthews Medical Mile in Jonesboro.
Does St. Bernards Medical Center use MyChart?
St. Bernards’ official patient portal is St. Bernards MyHealth at myhealth.stbernards.info. Many patients search “St. Bernards MyChart,” but the correct official portal route is the St. Bernards patient portal.
How do I get help with the St. Bernards patient portal?
For portal technical help, call St. Bernards Medical Records at 870-207-4169 or email patientportal@sbrmc.org. Portal assistance is listed Monday through Friday from 8 AM to 4:30 PM.
How do I find doctors at St. Bernards Medical Center?
Use the official St. Bernards provider directory to search by doctor name, specialty or location. Because many doctors practice at separate offices, confirm the exact clinic address before your visit.
Is St. Bernards Medical Center open 24 hours?
Yes. The official St. Bernards Medical Center location page lists the hospital as open 24 hours daily. Individual clinics and provider offices may have separate hours.
How do I request St. Bernards medical records?
Use the official medical records page and Release of Information Form, or visit the Medical Center tower at 225 E. Washington Ave with a picture ID and check in at the main registration desk. Medical Records can be reached at 870-207-4169.
Can family members access the St. Bernards portal?
Yes. St. Bernards says family members such as parents or healthcare proxies can be given portal access through adult or minor proxy authorization forms. Forms can be returned by email, fax, mail or delivery to Medical Records.
Who do I call for a St. Bernards cost estimate?
For cost estimate questions, call Patient Financial Services at 870-207-7222, Monday through Friday from 8 AM to 4:30 PM, or email SBMCestimate@sbrmc.org.
What should I bring to St. Bernards Medical Center?
Bring photo ID, insurance card, medication list, allergy list, pharmacy name, referral or authorization if needed, prior records if relevant and payment method. For emergencies, do not delay care to gather paperwork.