A practical patient guide for St. David’s North Austin Medical Center in Austin, TX, with the most important details first: ER access, MyHealthONE, phone number, address, medical records, visitor rules, billing help, parking planning, and official hospital links.
Do not wait for a portal reply, nurse callback, or directory page if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious injury, seizure, sudden confusion, or any rapidly worsening emergency.
Quick Answer: St. David’s North Austin Medical Center Details
Austin, TX 78758
What to Do First Before You Go
St. David’s North Austin Medical Center is a major Austin hospital campus serving emergency patients, surgical patients, maternity and newborn families, pediatric patients, rehabilitation patients, transplant patients, and people coming for testing or outpatient registration. The most helpful way to use this guide is to start with your real reason for going, because the best next step is different for an ER visit, a planned surgery, a labor-and-delivery arrival, a NICU visit, a billing question, or a records request.
Call 911 for life-threatening symptoms. If you go to the ER, bring ID, insurance card if available, medication list, allergies, and recent hospital paperwork.
Check your registration instructions, MyHealthONE, text reminder, or doctor’s paperwork. Confirm arrival time, entrance, fasting rules, paperwork, and whether online registration is needed.
Confirm the patient’s room, unit, visitor hours, visitor count, and any special rules before driving to the hospital.
Use MyHealthONE first for common records and online bills, then use the formal medical records or billing resources if you need official copies or account help.
MyHealthONE Portal Login, Results, Records & Bill Pay
St. David’s North Austin Medical Center uses MyHealthONE for patient portal access. This is the most useful starting point for many common post-visit tasks because it can show health records, lab results, imaging reports, physician notes, discharge instructions, post-visit summaries, follow-up appointment information, bill-pay tools, and record-sharing options.
Best uses for MyHealthONE
- After the ER: review discharge instructions, diagnosis notes, prescriptions, and follow-up guidance.
- After lab work or imaging: check available hospital lab results, imaging reports, and physician notes after they are released.
- After surgery or inpatient care: review post-visit summaries and hospital discharge instructions.
- For billing: pay hospital bills through MyHealthONE or the secure online payment options.
- For care coordination: share health records with a physician or caregiver when appropriate.
Portal safety tip
Use the official MyHealthONE website or app directly. For medical and billing privacy, avoid clicking unknown text-message links about bills, password resets, or results. Open the portal manually and check from inside your account.
MyHealthONE support: St. David’s lists MyHealthONE support at 855-422-6625.
St. David’s North Austin ER vs Urgent Care
St. David’s North Austin Medical Center lists a 24-hour emergency department. The key patient reality is triage: the ER does not treat everyone strictly by arrival time. Patients with possible stroke, heart attack, major trauma, severe breathing trouble, serious infection, heavy bleeding, seizure, or a critically ill child may be taken back before a patient with a less urgent condition who arrived earlier.
Chest pain, stroke symptoms, severe shortness of breath, major trauma, serious head injury, uncontrolled bleeding, severe allergic reaction, seizure, severe abdominal pain, suicidal thoughts, or rapidly worsening symptoms.
Minor cuts, mild flu symptoms, ear pain, simple sprains, stable rashes, uncomplicated urinary symptoms, minor infections, or non-life-threatening problems when symptoms are stable.
What to bring to the ER
- Photo ID and insurance card if available.
- Current medication list with dose, timing, allergies, and pharmacy name.
- Recent discharge papers, specialist notes, test reports, or imaging details if relevant.
- Phone charger and emergency contact information.
- Guardianship, caregiver, legal, or power-of-attorney documents if you manage another person’s care.
ER time expectation
Even if a waiting-room estimate looks short, your full visit may take longer. Labs, imaging, medication response, specialist consultation, observation, admission decisions, transfer to another unit, or pediatric evaluation can add time.
Medical Records: How to Request St. David’s North Austin Records
Many common records may be available through MyHealthONE, but formal copies may need to go through the medical records process. St. David’s explains that patients can use the online medical record request portal or complete an authorization form. If using the authorization form, it must be signed and dated, and the request requires a legible copy of valid photo ID for verification.
Records request checklist
- Check MyHealthONE first for common records such as lab results, imaging reports, physician notes, and discharge summaries.
- For formal copies, use the official St. David’s North Austin medical records page.
- Use the online request portal or complete the authorization form.
- Include patient name, date of birth, date of service, facility name, phone number, and exact record types requested.
- Attach a legible valid photo ID if required.
- For radiology images, contact the radiology department directly because image files may follow a separate process.
| Records Need | Best Starting Point |
|---|---|
| View common records online | MyHealthONE portal |
| Formal copy of records | Online request portal or signed authorization form |
| Records request questions | 844-481-0278 |
| Fax request | 844-481-0298 |
| Urgent physician continuity request | Physician office request on letterhead with STAT if urgent |
Records request tip
Do not request “everything” unless you truly need the complete chart. A targeted request like “ER visit note, lab results, imaging report, and discharge summary from the date of service” is easier to process and easier for another doctor to use.
Visitor Rules, Critical Care Limits & Overnight Support
St. David’s North Austin lists visiting hours as 5:00am to 8:00pm daily. The visitor policy also says visitors under age 12 are allowed on campus but must be accompanied by an adult at all times. Critical care units allow no more than two visitors at a time, while other care units allow no more than four visitors at one time.
No more than two visitors are allowed at a time. Staff may still restrict visits during care, shift change, procedures, emergencies, or infection-control situations.
No more than four visitors are allowed at one time. Unit-specific rules may still apply depending on patient safety and clinical needs.
Pediatrics, NICU, labor and delivery, surgery, and end-of-life care may allow one overnight visitor in addition to normal visiting-hour restrictions.
Advocates for elderly, disabled, or impaired patients may be allowed to stay overnight, subject to hospital rules and infection-control protocols.
Before visiting a patient
- Confirm the patient’s room, unit, and current visiting rules.
- Do not visit if you have fever, vomiting, diarrhea, cough, flu-like symptoms, or contagious illness.
- Ask before bringing outside food, flowers, plants, latex balloons, strong fragrances, or large gifts.
- Bring ID, phone charger, parking/payment method, and the patient’s unit name.
- Follow instructions from security, the nurse’s station, and unit staff.
Parking, Entrance & Arrival Tips
St. David’s North Austin Medical Center is located at 12221 N Mo Pac Expressway in Austin. The official location page links to directions, but I did not find a current official parking-fee table for this specific campus during verification. Because of that, this guide avoids invented parking prices and focuses on practical arrival planning.
Arrival plan that reduces stress
- Use the exact hospital address in your map app, then confirm your entrance from appointment instructions.
- For scheduled surgery, mammography, diagnostic testing, registration, labor and delivery, or outpatient procedures, arrive early.
- Take a photo of your parking area, entrance, and elevator location before going inside.
- Keep your ticket, payment method, ID, and appointment paperwork with you.
- If you have mobility needs, call before arrival and ask about drop-off, wheelchair access, and the best entrance.
Austin traffic tip
North MoPac traffic can become slow around commute times and during local disruptions. For scheduled care, do not plan to arrive exactly at the appointment time. Build in time for traffic, parking, walking, registration, insurance verification, and finding the correct desk.
Billing, Online Payment, Estimates & Financial Help
St. David’s North Austin allows patients to pay hospital bills online through secure bill-pay tools, ePay, guest payment, or MyHealthONE. The official payment page says patients may have multiple online payment options, payment plans, help when needed, and recurring payment options. It also warns that pricing information is only an estimate and final bills may differ because of complications, additional tests, procedures, or non-hospital charges.
Before paying a large bill, check these items
- Has your insurance fully processed the claim?
- Is the bill from the hospital facility, physician group, radiology, anesthesia, pathology, emergency physician services, or another provider?
- Can you view or request an itemized statement?
- Do you qualify for financial assistance?
- Do you need a Good Faith Estimate before scheduled non-emergency care?
- Can you set up a payment plan instead of paying the full amount at once?
Billing help tip
Do not ignore a bill you do not understand. Save statements, insurance explanation of benefits, estimates, payment confirmations, and call reference numbers. If the balance seems wrong, contact billing before paying and ask whether insurance has completed processing.
Key Services at St. David’s North Austin Medical Center
The official St. David’s North Austin page describes a broad hospital campus, including emergency care, surgical care, women’s health, newborn care, pediatric services, rehabilitation, kidney transplant services, robotic surgery, and heart and vascular care. This matters because the correct entrance, check-in desk, and phone path can depend heavily on which service you are using.
The hospital lists a 24-hour emergency department and pediatric emergency services.
The hospital lists maternity and newborn care with Level I, II, and III Neonatal Intensive Care Units.
Services include inpatient and outpatient surgery, minimally invasive surgery, traditional surgery, gynecologic surgery, bariatric surgery, neurosurgery, and robotic surgery.
The official page lists kidney transplant, rehabilitation, pediatric services, women’s health services, and heart and vascular care.
Department routing tip
If your paperwork says St. David’s North Austin but the appointment is with a physician office, imaging center, surgical registration desk, or women’s service, call that department directly when possible. The hospital switchboard may not always be the fastest path for appointment-specific instructions.
Official St. David’s North Austin Links
Use official pages for current details. Hospital policies, visitor rules, portal tools, records instructions, payment options, and directions can change.
Frequently Asked Questions
What is the phone number for St. David’s North Austin Medical Center?
The main phone number is 512-901-1000. For MyHealthONE support, St. David’s lists 855-422-6625. For medical records request questions, the records page lists 844-481-0278.
Where is St. David’s North Austin Medical Center located?
St. David’s North Austin Medical Center is located at 12221 N Mo Pac Expressway, Austin, TX 78758. Confirm your exact entrance from your appointment instructions because the campus has multiple services and check-in areas.
What patient portal does St. David’s North Austin use?
St. David’s uses MyHealthONE. Patients can use it to view health records, lab results, physician notes, imaging reports, post-visit summaries, discharge instructions, follow-up appointment information, bill pay, and record-sharing tools.
Does St. David’s North Austin have a 24-hour ER?
Yes. The official hospital page lists a 24-hour emergency department. For life-threatening symptoms, call 911 immediately.
What are the visiting hours at St. David’s North Austin Medical Center?
The official visitor page lists visiting hours as 5:00am to 8:00pm daily. Some areas, including critical care, NICU, labor and delivery, surgery, pediatrics, and end-of-life care, may have special rules.
How many visitors are allowed in critical care?
The official visitor policy says no more than two visitors are allowed in critical care units at a time. Other care units allow no more than four visitors at one time, subject to unit and hospital rules.
Can children visit St. David’s North Austin Medical Center?
The visitor page says visitors under age 12 are allowed on campus but must be accompanied by an adult at all times. Individual units may still add restrictions for safety or infection control.
How do I request medical records from St. David’s North Austin?
Use the official medical records page. St. David’s offers MyHealthONE access for many records and a formal request process that may require the online request portal or a signed authorization form with valid photo ID.
How long do mailed or emailed records take after processing?
The official records page says records delivered by mail are shipped within 5–7 business days after processing, while records delivered by email are received within 1–2 business days after processing.
Can I pay my St. David’s North Austin bill online?
Yes. The official payment page says patients can pay online using secure bill pay, ePay, guest pay, or MyHealthONE. The page also mentions payment plans and recurring payment options.
Does St. David’s offer financial assistance?
St. David’s HealthCare provides patient financial resources and financial assistance information for qualifying patients. Review the official financial resources page early if you are uninsured, underinsured, or worried about a bill.
Can I bring flowers, food, or balloons to a patient?
Ask the patient’s unit first. ICU, NICU, maternity, surgical, pediatric, and infection-control areas may restrict flowers, live plants, latex balloons, outside food, or large gifts for safety reasons.