St. David’s Round Rock Medical Center MyChart/MyHealthONE & ER Guide
People often search for St. David’s Round Rock Medical Center MyChart, but the official St. David’s patient portal is MyHealthONE. This practical guide explains the correct portal, ER phone number, address, records, billing, visitor rules, parking direction, nurse advice, and what to do before you visit.
Quick Answer: Most-Needed St. David’s Round Rock Details
St. David’s Round Rock Medical Center is located at 2400 Round Rock Ave, Round Rock, TX 78681. The main number is 512-341-1000. The official phone directory lists the Emergency Department at 512-341-6428. For patient portal tasks, use MyHealthONE, not a random “MyChart” result.
Hospital Snapshot
Emergency & Urgent Routing
St. David’s Round Rock MyChart Login: The Correct Portal Is MyHealthONE
The title says “MyChart” because many patients search that word for any hospital portal. But St. David’s HealthCare uses MyHealthONE. Use the official MyHealthONE site or app for health records, discharge instructions, imaging/lab results when available, post-visit summaries, follow-up appointment tools, bill payment and record sharing.
Use MyHealthONE For
- Viewing available hospital records, lab results and imaging reports.
- Seeing discharge instructions after an ER visit or hospital stay.
- Viewing post-visit summaries and follow-up instructions.
- Paying hospital bills or using bill-pay tools.
- Sharing health records with a physician or caregiver.
- Using the MyHealthONE mobile app from the App Store or Google Play.
Portal Troubleshooting
- Use the official MyHealthONE page instead of a copied search-result link.
- Check spelling: it is MyHealthONE, not “My Health One Chart.”
- Enable cookies and JavaScript if the login page fails.
- Use the app only from the official app store listing.
- For MyHealthONE support, St. David’s payment page lists 855-422-6625.
| Search Phrase | What User Probably Wants | Correct Action | What Not to Do |
|---|---|---|---|
| St. David’s Round Rock MyChart | Patient portal login | Use MyHealthONE, the official St. David’s portal. | Do not create an account on an unrelated MyChart page. |
| St. David’s Round Rock medical records | Lab results, imaging reports, discharge papers or official record copy | Check MyHealthONE first, then call Medical Records at 512-341-6420 if needed. | Do not ask billing or the ER desk for formal record release. |
| St. David’s Round Rock pay bill | Online hospital bill payment or payment plan | Use official bill-pay or call Billing at 866-391-2017. | Do not pay a confusing bill before checking insurance and itemized charges. |
| St. David’s Round Rock ER wait time | Emergency timing expectation | Use 911 for life-threatening symptoms. ER triage is based on severity. | Do not delay care because an online wait-time number looks high or low. |
St. David’s Round Rock ER Guide: Emergency Department, Trauma Care and Arrival Tips
St. David’s lists 24/7 emergency services for the Round Rock hospital and describes it as a Level II Trauma Center. Emergency departments treat the sickest patients first, so care is based on clinical urgency, not arrival order.
Call 911 or Use the ER For
- Chest pain, pressure, possible heart attack or severe shortness of breath.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion or vision loss.
- Major injury, fall, car crash, head injury, deep wound or uncontrolled bleeding.
- Seizure, fainting, sudden severe headache or new neurological symptoms.
- Severe burns, snake bite, poisoning or severe allergic reaction.
- Pregnancy emergency, severe abdominal pain or symptoms that feel dangerous.
- Suicidal thoughts, violent crisis or sudden severe mental health emergency.
What to Bring to the ER
- Photo ID and insurance card, if available.
- Medication list with dose, schedule and pharmacy name.
- Allergy list and major diagnosis list.
- Recent discharge instructions or specialist notes.
- Emergency contact information.
- Power-of-attorney, guardianship or caregiver documents if you manage someone else’s care.
- Phone charger, glasses, hearing aids, walker/cane and medical device information.
What Happens After You Arrive
Triage checks severity first
A nurse or care team member will evaluate symptoms, vital signs and risk. A person with stroke symptoms, chest pain, severe breathing trouble or trauma may be taken before someone who arrived earlier.
Registration and insurance follow care needs
Emergency care starts with medical need. Bring ID and insurance if possible, but do not delay emergency care to search for paperwork.
Testing may happen before answers
ER evaluation may include labs, imaging, EKG, medication, observation, specialist consult, transfer, admission or discharge planning.
Discharge instructions matter
Before leaving, ask what symptoms should bring you back, which medicines changed, what follow-up is needed, and where results will appear in MyHealthONE.
ER vs Urgent Care vs Consult-A-Nurse: Choose the Right St. David’s Option
St. David’s HealthCare explains that ERs are for serious illnesses and injuries, while urgent care clinics are for non-life-threatening issues. If you are unsure and the situation is not life-threatening, Consult-A-Nurse can help you understand symptoms and where to seek care.
| Care Option | Best For | Not For | Practical Next Step |
|---|---|---|---|
| 911 / Emergency Department | Chest pain, stroke signs, head injury, major bleeding, severe burns, seizure, severe breathing trouble, serious trauma or suicidal crisis | Routine forms, mild cold, stable rash, routine medication refill | Call 911 or go to the nearest ER immediately. |
| St. David’s Round Rock ER | Serious symptoms requiring hospital-level emergency evaluation, imaging, labs, trauma care or admission | Minor stable symptoms that can safely wait for urgent care or primary care | Use the hospital address: 2400 Round Rock Ave, Round Rock, TX 78681. |
| CareNow / Urgent Care | Cold/flu, minor cuts, rashes, sprains, mild burns, infections and non-life-threatening same-day problems | Stroke symptoms, heart attack signs, severe breathing trouble, major injuries or uncontrolled bleeding | Use urgent care only when symptoms are stable and not life-threatening. |
| Consult-A-Nurse | Health questions when you are unsure where to go and symptoms are not clearly life-threatening | Any emergency where waiting could be dangerous | Call 844-706-8773. |
St. David’s Round Rock Phone Numbers: Call the Right Department
Calling the right department saves time. Use the official phone directory numbers below for common patient and visitor needs.
Main + Scheduling
- Main Number: 512-341-1000
- Central Scheduling: 512-341-6414
- Registration/Admissions: 512-341-5155
- Physician Referral: 855-790-3627
Emergency + Clinical
- Emergency Department: 512-341-6428
- Consult-A-Nurse: 844-706-8773
- Radiology: 512-341-6440
- Laboratory: 512-341-6447
Records + Billing + Visitors
- Medical Records: 512-341-6420
- Billing: 866-391-2017
- Gift Shop: 512-341-5233
- Volunteer Services: 512-341-5218
Directions, Parking and Round Rock Arrival Tips
Use the official address 2400 Round Rock Ave, Round Rock, TX 78681. For scheduled visits, follow your appointment instructions because surgery, imaging, maternity, heart services, inpatient rehab, ER and outpatient visits may use different entrances or check-in desks.
Before You Leave Home
- Confirm your department, arrival time and entrance.
- Bring photo ID, insurance card and referral/order if needed.
- Arrive early for registration, parking and elevator time.
- Take a photo of your parking area and entrance.
- Call the department if you need wheelchair or mobility help.
Do Not Guess the Entrance
A hospital campus can have separate access for ER, outpatient testing, surgery, maternity, imaging, rehab and heart services. If your text reminder or doctor’s office gives a specific entrance, follow that first.
Medical Records at St. David’s Round Rock Medical Center
St. David’s says MyHealthONE gives access to many common hospital records from a desktop, laptop, tablet or smartphone. Some records may only be available through the hospital Medical Records office.
Use MyHealthONE First
- Lab results when released.
- Imaging reports when available.
- Physician notes when available.
- Post-visit summaries.
- Discharge instructions.
- Record-sharing tools.
Call Medical Records When
- You need an official copy for another doctor, attorney, school or insurance.
- The record is not visible in MyHealthONE.
- You need a specific date range or record type.
- You need help with release forms or identity verification.
Medical Records: 512-341-6420
Official Medical Records PageRecords Request Checklist
- Patient full legal name and date of birth.
- Visit date or date range.
- Exact record needed: ER note, discharge summary, operative report, imaging report, lab result, itemized bill or full chart.
- Where records should be sent.
- Patient signature or legal authority if you are requesting for someone else.
- Photo ID if requested.
Billing, Online Payment, Estimates and Financial Assistance
St. David’s Round Rock’s phone directory lists Billing Information at 866-391-2017. The official payment page says patients can pay online, arrange payment plans and use MyHealthONE for hospital bill payment tools. The same payment page also warns that price estimate information is an estimate and the final bill may differ.
Pay a Bill
Use official St. David’s bill pay or MyHealthONE. You may be able to log in or pay as a guest depending on the bill type.
Make a PaymentBilling Questions
Call 866-391-2017. Ask whether the bill is a hospital facility bill, physician bill, imaging bill, ER physician bill, anesthesia bill or another professional charge.
Financial Assistance
St. David’s HealthCare lists financial assistance and charity/uninsured discount policies for eligible patients. Review the official policy before assuming help is unavailable.
Financial AssistanceBefore Paying a Large Bill
- Confirm your insurance has processed the claim.
- Compare the hospital bill with your Explanation of Benefits.
- Ask for an itemized statement if the charges are unclear.
- Check whether separate doctors, radiology, anesthesia or ER physician groups will bill separately.
- Ask about payment plans before the account becomes overdue.
- Keep notes: date called, person spoken to, reference number and next action.
Visitor Hours, Family Rules and Patient Support Tips
St. David’s Round Rock visitor information lists visiting hours from 5:00am to 8:00pm. Visitors under 12 are allowed but must be accompanied by an adult. Unit-specific rules can still apply, especially for critical care, NICU, labor and delivery, surgery and infection-control situations.
Visitor Policy Basics
- No visitors outside standard visiting hours unless an exception applies.
- Up to two visitors are allowed at one time in critical care units.
- Up to four visitors are allowed at a time in other care units.
- One overnight visitor may be allowed in pediatrics, NICU, labor and delivery, surgery and end-of-life care.
- One overnight visitor may be allowed for an elderly, disabled or impaired patient advocate.
Family Helper Checklist
- Confirm room number and unit before driving.
- Ask whether the patient can receive visitors.
- Do not visit with fever, cough, vomiting, diarrhea or contagious symptoms.
- Bring a phone charger and notebook for discharge instructions.
- Ask before bringing flowers, food, latex balloons or strong fragrances.
- Respect privacy and keep noise low.
Common Mistakes That Waste Time
Searching MyChart instead of MyHealthONE
St. David’s uses MyHealthONE. “MyChart” is the keyword many users type, but it is not the best official route for this hospital.
Using the portal during an emergency
Portal messages are not urgent care. Call 911 for dangerous symptoms.
Calling the main number for records or billing
Use Medical Records at 512-341-6420 and Billing at 866-391-2017 to reduce transfers.
Assuming ER care is first-come, first-served
ER triage is based on severity. A patient who arrives later may be treated first if symptoms are more dangerous.
Official St. David’s Round Rock Medical Center Links
Use these official pages for final confirmation because portal links, visitor rules, billing routes, phone numbers, pricing policies and emergency guidance can change.
St. David’s Round Rock Medical Center FAQs
What is the address for St. David’s Round Rock Medical Center?
St. David’s Round Rock Medical Center is located at 2400 Round Rock Ave, Round Rock, TX 78681. Use your appointment instructions for the exact entrance because ER, imaging, surgery, maternity, heart services and outpatient visits may have different check-in areas.
What is the main phone number for St. David’s Round Rock Medical Center?
The main phone number is 512-341-1000. The official phone directory also lists Emergency Department at 512-341-6428, Medical Records at 512-341-6420, Billing at 866-391-2017 and Central Scheduling at 512-341-6414.
Does St. David’s Round Rock Medical Center use MyChart?
St. David’s HealthCare uses MyHealthONE as its secure patient portal. Patients may search “MyChart,” but the correct official portal for St. David’s Round Rock hospital records, discharge instructions, bill pay and post-visit information is MyHealthONE.
What can I do in MyHealthONE?
MyHealthONE can help patients view available health records, lab results, imaging reports, physician notes, post-visit summaries, discharge instructions, follow-up appointment tools, hospital bill payment and record-sharing features.
Is St. David’s Round Rock Medical Center ER open 24/7?
St. David’s lists 24/7 emergency services for St. David’s Round Rock Medical Center. For life-threatening symptoms, call 911 instead of waiting for a portal reply, ER wait-time display or routine phone callback.
What is the ER phone number for St. David’s Round Rock Medical Center?
The official phone directory lists the Emergency Department phone number as 512-341-6428. For true emergencies such as chest pain, stroke signs, severe breathing trouble, major bleeding or serious injury, call 911.
Is St. David’s Round Rock Medical Center a trauma center?
Yes. St. David’s describes St. David’s Round Rock Medical Center as a Level II Trauma Center. Emergency departments still use triage, so patients are treated based on severity and medical risk.
Who do I call for medical records?
Call Medical Records at 512-341-6420. You can also check MyHealthONE first for available lab results, imaging reports, physician notes, post-visit summaries and discharge instructions.
Who do I call for billing questions?
The official St. David’s Round Rock phone directory lists Billing Information at 866-391-2017. Before paying a confusing bill, ask whether insurance has processed it, whether an itemized statement is available and whether financial assistance or a payment plan applies.
What are the visiting hours at St. David’s Round Rock Medical Center?
The official visitor page lists visiting hours from 5:00am to 8:00pm. Visitors under 12 must be accompanied by an adult. Unit-specific rules may apply for critical care, NICU, labor and delivery, surgery, end-of-life care or infection-control situations.
Should I go to the ER or urgent care?
Use the ER or call 911 for serious symptoms such as chest pain, stroke signs, severe breathing trouble, seizure, severe burns, snake bite, major bleeding, head injury or trauma. Urgent care may be appropriate for stable non-life-threatening issues such as cold or flu symptoms, rashes, sprains, mild infections and minor cuts.
What is Consult-A-Nurse and when should I call?
Consult-A-Nurse is a St. David’s phone resource for non-emergency health questions and help deciding where to seek care. Call 844-706-8773 when you are unsure and symptoms are not clearly life-threatening. For dangerous symptoms, call 911.