A practical patient guide for Sunrise Hospital and Medical Center in Las Vegas, including MyHealthONE portal access, doctors, phone number, ER planning, medical records, billing help, visitor rules, parking and valet details, dining hours, and official patient links.
Quick Answer: Most-Needed Sunrise Hospital Details
Las Vegas, NV 89109
MyHealthONE Portal Login & Sunrise Medical Records
Sunrise Hospital and Medical Center uses MyHealthONE, the HCA Healthcare patient portal. This is the right portal route for many Sunrise patients who want to view health records, discharge instructions, hospital lab results, imaging results when released, post-visit summaries, follow-up information, and hospital bill tools. It is more practical than searching for “Sunrise MyChart” because Sunrise uses MyHealthONE rather than a standard Epic MyChart login.
Hospital lab results, imaging results, physician notes when available, discharge summaries, post-visit instructions, sharing records with a caregiver or physician, and hospital bill payments.
Official copies, full record requests, attorney or insurance requests, disability requests, physician continuity-of-care requests, radiology image questions, and documents not visible in the portal.
How to request medical records from Sunrise Hospital
- Start with the official Sunrise Hospital medical records page.
- Use MyHealthONE first if you only need common records or discharge information.
- For official copies, use the online medical record request portal or complete the authorization form.
- Sign and date the authorization form. Unsigned forms can delay the request.
- Include a legible copy of a valid photo ID, such as a driver’s license, military ID, or state ID.
- Send the request by the approved route listed by Sunrise. Sunrise lists fax as (844) 481-0298 and medical records status support as (844) 481-0278.
- For urgent physician-to-physician continuity of care, the treating physician’s office can fax a written request on letterhead and mark urgent requests as “STAT.”
💡 Records request tip
Do not request “everything” unless you truly need the full chart. For most follow-up visits, a discharge summary, ER note, operative note, lab results, imaging report, or specific date range is easier for the next doctor to use.
Sunrise Doctors, Specialties & Appointment Help
People searching for “Sunrise Medical Center doctors” usually need one of three things: a doctor who practices at Sunrise Hospital, a specialist connected to a recent hospital stay, or a follow-up appointment after an ER visit or discharge. Sunrise’s official site includes a doctor search, and the Sunrise Health System network lists services across specialties including emergency care, cardiology, burn care, neurology, oncology, pediatrics, women’s care, surgery, orthopedics, urology, pulmonary care, imaging, NICU-related care, and more.
Use your discharge paperwork first. It may list the follow-up specialty, timeframe, medication instructions, test results, and warning signs that require returning to the ER.
Confirm whether your follow-up is with the surgeon, primary care provider, specialist, wound clinic, imaging department, or another outpatient office.
Use Sunrise’s official Find a Doctor page and filter by specialty, insurance, location, and appointment availability when possible.
Call the prescribing office or follow the discharge instructions. For severe reaction symptoms, breathing problems, or swelling of face/lips/throat, call 911.
👩⚕️ Practical doctor-search tip
If a hospitalist treated you in the hospital, that doctor may not become your long-term outpatient doctor. Ask the discharge nurse which office should handle your follow-up, medication refills, lab checks, and paperwork.
Sunrise ER, Level II Trauma Center & Urgent Care Reality
Sunrise Hospital and Medical Center lists 24-hour emergency care and Level II Trauma Center capability. That matters for serious injuries and emergencies, but it does not mean every patient is seen in arrival order. Emergency departments use triage. A patient with stroke symptoms, severe chest pain, breathing failure, major trauma, uncontrolled bleeding, or a dangerous change in mental status will be prioritized ahead of a stable patient with a less urgent condition.
Chest pain, stroke signs, severe shortness of breath, major trauma, head injury, uncontrolled bleeding, seizure, sudden confusion, serious burns, severe allergic reaction, or symptoms that could threaten life, limb, eyesight, or long-term health.
Mild flu symptoms, minor cuts, simple sprains, ear pain, sore throat, mild rash, routine infections, and stable symptoms that do not appear life-threatening.
What to bring to the Sunrise ER
- Photo ID and insurance card if available.
- Current medication list, including dose and schedule.
- Allergy list and pharmacy name.
- Recent discharge papers, specialist notes, imaging reports, or test results if relevant.
- Power-of-attorney, guardianship, or caregiver papers if you manage care for another person.
- Phone charger and emergency contact details.
💡 ER wait-time reality
Even when a posted ER wait time looks short, the full visit can still take longer because labs, imaging, specialist consults, observation, medication response, transfer decisions, or admission paperwork can extend the total time.
Parking, Complimentary Valet & Sunrise Arrival Plan
Sunrise says general parking and valet service are available on campus. The most patient-friendly detail is that Sunrise lists complimentary valet services at the front main entrance and the diagnostic building. This can be especially helpful for older adults, patients with mobility limitations, patients arriving for tests, and families trying to avoid unnecessary walking in Las Vegas heat.
Official valet details to know
- Main Entrance valet: Monday through Friday, 8:00am to 5:00pm.
- Diagnostic Center valet: Monday through Friday, 9:00am to 4:00pm.
- After-hours key retrieval: Security Desk located in the Emergency Department or call (702) 961-8350.
Arrival checklist
- Enter your exact destination into maps: hospital, ER, diagnostic center, children’s hospital, or physician office.
- Bring your appointment instructions because different departments may use different entrances.
- Take a photo of where you parked or where valet gave you instructions.
- Arrive earlier than the appointment time to allow for traffic, check-in, elevators, and registration.
- If visiting after business hours, Sunrise says patients and visitors needing campus access may do so 24/7 via the emergency department.
Visiting Hours, ICU Rules, Children’s Hospital, Dining & Guest Services
Sunrise Hospital’s visitor rules are more detailed than a simple “open” or “closed” answer. Sunrise states that public access entrances are open from 4:30am to 9:00pm, and patients or visitors needing access to the campus may do so 24/7 through the emergency department. For medical, surgical, emergency and maternity floors, visitors are allowed 24 hours a day, with children under 18 supervised by an adult at all times.
Visitors are allowed 24 hours a day. Med-surgical patients are allowed four visitors at a time. Emergency patients are allowed up to two visitors 24/7.
Visitors are allowed 24 hours a day with some exceptions. Up to two visitors are allowed at one time in any ICU and semi-private rooms.
Sunrise Children’s Hospital does not allow minor visitors under 18 between 9:00pm and 4:30am, except parents of the patient.
NICU visitation is limited to four designated visitors for the duration of the stay. Only parents and grandparents may visit unless an alternate visitor has been identified.
Dining and visitor amenities
- Sunrise Café: Main floor of Sunrise Hospital; hot entrées and to-go items; seven days a week, 5:30am to midnight.
- Coffee cart: Main lobby; Starbucks, gourmet coffees and pastries; Monday-Friday 6:30am-7:30pm, Saturday 6:30am-noon, closed Sunday.
- Gift shop: Located in the lobby of Sunrise Children’s Hospital with flowers, books, toys, snacks and more.
- Floral kiosk: Located in the main lobby and available for flower purchases.
- Guest Services: Main lobby; Sunrise lists weekday hours 8:00am-5:00pm, with limited flexible weekend hours. Call (702) 961-9256.
👪 Visitor tip
Before bringing children, flowers, balloons, food, or overnight items, ask the nurse’s station. ICU, NICU, pediatric intensive care, semi-private rooms, infection-control situations, and patient preference can change what is allowed.
Billing, Online Payments, Estimates & Financial Assistance
Sunrise Hospital’s billing resources connect patients with online bill pay, MyHealthONE bill tools, pricing estimates, standard charges, Good Faith Estimate information, and financial assistance. Sunrise states that its secure online bill pay system allows patients to make payments, arrange payment plans, get help when needed, and set up recurring payments.
Billing routes that matter
- Pay online: Use Sunrise’s official Make a Payment page, ePay, guest pay, or MyHealthONE bill tools.
- Portal support: MyHealthONE Support Team: (855) 422-6625.
- Cost estimates: Sunrise offers a Patient Payment Estimator for commonly scheduled services.
- Good Faith Estimate: Uninsured and self-pay patients may request an estimate under federal law before scheduled care.
- Financial assistance: Sunrise says assistance may be available for qualifying patients who need help with emergency or medically necessary care.
💡 Before paying a large bill
Check whether insurance has processed the claim, ask whether the bill is facility-only or includes separate professional charges, request an itemized statement if needed, and ask about financial assistance before the account becomes seriously overdue.
Map & Directions to Sunrise Hospital and Medical Center
Sunrise Hospital and Medical Center is located at 3186 S Maryland Pkwy, Las Vegas, NV 89109. If you are using GPS, search the exact hospital name and address rather than only “Sunrise Medical Center,” because similar names may appear in other states or clinic systems.
📍 Direction tip
For emergency care, follow ER signage. For scheduled tests or outpatient appointments, use the entrance shown on your appointment instructions. For after-hours access, Sunrise says patients and visitors may access campus 24/7 through the emergency department.
Common Mistakes to Avoid Before Visiting Sunrise Hospital
Sunrise uses MyHealthONE, not a standard Epic MyChart portal. Use the official MyHealthONE portal for hospital records and billing tools.
Sunrise requires a legible copy of valid photo ID for certain medical records requests. Missing ID can delay processing.
Overnight rules vary by private room, semi-private room, ICU, children’s hospital, NICU and pediatric areas.
Allow time for Las Vegas traffic, parking, valet, check-in, registration, elevators and wayfinding.
Urgent care can be faster and less expensive for non-life-threatening problems, while the ER is the right choice for serious symptoms.
If you cannot pay a bill, ask about assistance, payment plans, estimates and itemized statements early.
Official Sunrise Hospital Links
Use these official resources for the latest information because hospital policies, visitor access, portal features, billing procedures and parking details can change.
Frequently Asked Questions About Sunrise Hospital and Medical Center
What is the phone number for Sunrise Hospital and Medical Center?
The main phone number for Sunrise Hospital and Medical Center is (702) 961-5000. For patient advocacy, Sunrise lists (702) 961-9430. For guest services, Sunrise lists (702) 961-9256.
Where is Sunrise Hospital and Medical Center located?
Sunrise Hospital and Medical Center is located at 3186 S Maryland Pkwy, Las Vegas, NV 89109. Use the exact address in your map app to avoid confusing it with similarly named clinics or hospitals.
Does Sunrise Hospital use MyChart?
Sunrise Hospital uses MyHealthONE, not standard Epic MyChart. MyHealthONE helps patients view hospital records, discharge instructions, post-visit summaries, follow-up details, imaging and lab information when available, and billing tools.
How do I find Sunrise Hospital doctors?
Use the official Sunrise Hospital Find a Doctor page. For discharge follow-up, start with your discharge instructions because they may name the correct specialty, timeframe and office route.
Is Sunrise Hospital an emergency hospital?
Yes. Sunrise lists 24-hour emergency care and Level II Trauma Center capability. For life-threatening symptoms, call 911. Emergency departments use triage, so the most urgent patients are treated first.
What are Sunrise Hospital visiting hours?
Sunrise states that medical, surgical, emergency and maternity floors allow visitors 24 hours a day. Public access entrances are listed as open from 4:30am to 9:00pm, with 24/7 access through the emergency department for patients or visitors needing campus access.
What are the ICU visitor rules at Sunrise Hospital?
Sunrise states that CCU and ICU visitors are allowed 24 hours a day with some exceptions, with up to two visitors at one time in any ICU and semi-private rooms. Overnight stays depend on room type and unit rules.
Can children visit Sunrise Children’s Hospital patients?
Sunrise Children’s Hospital does not allow minor visitors under age 18 between 9:00pm and 4:30am, except parents of the patient. NICU and pediatric intensive care areas have additional restrictions.
Does Sunrise Hospital have valet parking?
Yes. Sunrise lists complimentary valet services at the front main entrance and diagnostic building. Main Entrance valet is listed Monday-Friday 8:00am-5:00pm, and Diagnostic Center valet is listed Monday-Friday 9:00am-4:00pm.
How do I request medical records from Sunrise Hospital?
Use Sunrise’s official medical records page. For patient requests, Sunrise lists the online request portal, authorization form, valid photo ID requirement, fax (844) 481-0298, and medical records support at (844) 481-0278.
What are the cafeteria hours at Sunrise Hospital?
Sunrise lists the Sunrise Café on the main floor, serving hot entrées and to-go items seven days a week from 5:30am to midnight. The lobby coffee cart has separate weekday and Saturday hours and is closed Sunday.
Does Sunrise Hospital offer financial assistance?
Sunrise says financial assistance may be available for qualifying patients who need help with emergency or medically necessary care. Patients should use the official financial assistance page and ask about help before bills become seriously overdue.
🔗 Related Internal Links
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