Tufts Medical Center: MyChart, Doctors & Phone 2026

Tufts Medical Center Quick Facts for Patients in Boston

Tufts Medical Center is part of Tufts Medicine and is located in downtown Boston at 800 Washington Street, Boston, MA 02111. The main entrance for patients and visitors is listed at 800 Washington Street, while emergency services for adult and pediatric patients are located at the North Building, 860 Washington Street.

The general Tufts Medical Center phone number is 617-636-5000. For many online patient tasks, the official portal is myTuftsMed. Patients often search “Tufts MyChart,” but the safer wording to use is “myTuftsMed,” because that is the official Tufts Medicine portal brand.

What This Tufts Medical Center Guide Covers

Tufts Medical Center MyChart Login: Use myTuftsMed for Patient Portal Access

Many patients search for “Tufts Medical Center MyChart,” “Tufts MyChart login,” or “Tufts patient portal.” The official Tufts Medicine portal is myTuftsMed. It is the online tool used for many patient tasks, including appointments, test results, bill payment, prescription refills, medical record sharing and communication with care teams.

The portal is useful when your question is connected to your care record. For example, an existing patient may use myTuftsMed to review test results, see visit summaries, manage certain appointment needs, request prescription support or send a non-urgent message. It is not the right tool for a medical emergency.

Find Tufts Medical Center Doctors, Primary Care, Specialists and Services

The official Tufts Medicine Find a Doctor tool is the best starting point for users searching “Tufts Medical Center doctors,” “Tufts primary care doctor,” “Tufts specialist near me,” “Tufts Medicine cardiology,” “Tufts Medical Center orthopedics,” or “Tufts pediatric doctor.” It helps you search within the Tufts Medicine system instead of landing on third-party provider pages that may not show current availability.

Before choosing a doctor, check more than the name. Look at specialty, clinical focus, location, appointment path, language needs, insurance acceptance, referral requirements and whether the provider is appropriate for adult care, pediatric care or a specific condition.

Tufts Medical Center Appointment Request, Primary Care, OB/GYN and Orthopedics Phone Numbers

Tufts Medical Center lists 617-636-5000 for adult appointment help. Helpful phone number resources also list 617-636-5400 for Primary Care, 617-636-2229 for OB/GYN, 617-636-7846 for Orthopedics and 617-636-8100 to make an appointment for a child.

The right scheduling route depends on your situation. Existing patients may use myTuftsMed when online scheduling is available. New patients can use the official Find a Doctor, Request an Appointment or service pages. If you are unsure what department you need, start with the general phone number or official appointment request route rather than calling random department numbers.

Tufts Medical Center Phone Number, Billing Phone, Portal Help and Useful Contacts

The general Tufts Medical Center phone number is 617-636-5000. For adult appointment scheduling, Tufts also lists 617-636-5000. For billing customer service, Tufts Medical Center lists 617-591-5750. The myTuftsMed helpdesk lists 855-422-7300 toll-free and 617-636-5418 local.

Calling the right number matters. A portal login question should go to the myTuftsMed helpdesk, not a clinic front desk. A billing question should go to billing customer service, not your doctor’s office. A medical records question should start with the official Medical Records page or myTuftsMed Sharing Hub instructions.

Tufts Medical Center Billing, Pay a Bill, Insurance and Cost Questions

Tufts Medicine states that patients can pay online through myTuftsMed, pay by phone by calling 617-591-5750, or pay by mail using the address shown on the bill. The billing page also notes that Tufts Medicine no longer accepts cash for deductibles, copayments or coinsurance for outpatient services.

Billing can be confusing because a hospital visit may involve facility charges, physician charges, lab charges, imaging charges, anesthesia charges or insurance claim processing. If a bill looks wrong, gather the bill, date of service, account number, insurance card, explanation of benefits and any prior payment confirmation before calling.

Tufts Medical Center Medical Records Request and myTuftsMed Sharing Hub

Tufts Medicine’s Medical Records page explains that patients can view, download or share records through myTuftsMed. After logging in, patients can use Sharing, then Sharing Hub, then Download your record. Options may include a single visit, date range or all visits, with view, download and send choices.

This is especially useful when you see a doctor outside Tufts Medicine and want to share a visit summary. Before requesting records, know whether you need test results, imaging reports, visit summaries, discharge paperwork, operative reports, medication lists or a broader chart copy.

Tufts Medical Center Address, Parking, Visitor Hours and Main Entrance

Tufts Medical Center’s main entrance for patients and visitors is at 800 Washington Street in Boston. The hospital is open 24 hours a day, 7 days a week, and visiting hours are listed as 11:00 a.m. to 8:00 p.m. daily. Always check current visitor policy before visiting a patient, because hospital visitor rules can change during illness surges, unit-specific restrictions or special care situations.

For parking, Tufts Medical Center lists parking in the garage at 274 Tremont Street, next to the Boch Center/Wang Theatre. The official page also mentions Patient Valet Parking Service between the North and South Buildings on Washington Street, Monday through Friday from 6:00 a.m. to 7:00 p.m., with 617-636-5580 for valet information.

Tufts Medical Center Emergency Department Location and When to Call 911

Emergency services for adult and pediatric patients are listed at the North Building, 860 Washington Street. If you are facing a medical emergency, call 911 or go to the nearest emergency department. Do not wait for portal messaging, callback forms or general appointment scheduling during severe symptoms.

Emergency warning signs may include chest pain, trouble breathing, stroke symptoms, severe bleeding, major injury, sudden confusion, poisoning, severe allergic reaction, suicidal crisis or any situation where delay could be dangerous. When in doubt, use emergency services.

Tufts Medical Center Insurance, Referrals, Records and Appointment Prep

Before a scheduled visit at Tufts Medical Center, confirm whether your insurance is accepted, whether a referral is required and whether your appointment is at the correct Tufts Medicine location. Insurance networks can vary by plan, provider, facility, procedure and date of service.

Prepare a short symptom summary, medication list, allergy list, insurance card, photo ID, referral or authorization if required, outside records, imaging reports and any questions you want answered. If you are seeing a specialist, ask in advance whether records should be uploaded, faxed, brought on paper or shared through myTuftsMed.

Official Tufts Medical Center Links for MyChart, Doctors, Phone, Billing and Records

Use these official Tufts Medicine resources for current patient information. Official pages are safer than third-party directories because they are more likely to contain the current portal link, phone numbers, appointment routes, visitor information, parking details, billing options and medical record instructions.

Tufts Medical Center Map and Directions to 800 Washington Street Boston

Use the map below for the Tufts Medical Center main entrance area. Before driving, confirm whether your appointment is at 800 Washington Street, the emergency department at 860 Washington Street, a different Tufts Medicine clinic, or another Boston campus building.

Tufts Medical Center FAQs About MyChart, Doctors, Phone, Billing and Records

Tufts Medical Center Patient Help Summary

For Tufts Medical Center, start with the official Tufts Medicine website, myTuftsMed, Find a Doctor, helpful phone numbers, billing and medical records pages. The main hospital phone number is 617-636-5000. The main entrance is 800 Washington Street, Boston, MA 02111. Emergency services are listed at 860 Washington Street.

Use myTuftsMed for patient portal tasks, billing access, records, prescription refills and non-urgent care communication. Use the official doctor search or appointment request tools when choosing a provider. For billing, use 617-591-5750. For myTuftsMed help, use 855-422-7300 or 617-636-5418. For emergencies, call 911 or go to the nearest emergency department.