UCLA West Valley Medical Center: Doctors, Hours & MyChart

What to Do First Before You Go

UCLA West Valley Medical Center is a 260-bed UCLA Health hospital in West Hills, serving the San Fernando Valley with inpatient, outpatient and emergency services. It was formerly West Hills Hospital and Medical Center and joined UCLA Health in March 2024, so some patients may still see older names in search results, insurance records, past bills or older documents.

The fastest way to avoid confusion is to match your reason for visiting with the right action. For a scheduled test or procedure, use your physician instructions and confirm pre-registration. For an emergency, use emergency care or call 911. For a doctor search, use UCLA’s official find-a-doctor page for the West San Fernando Valley. For records, billing, or portal access, use the department-specific contacts instead of calling the main switchboard repeatedly.

Doctors at UCLA West Valley Medical Center

If your main intent is “UCLA West Valley Medical Center doctors,” the best first step is UCLA’s official doctor-search page rather than a third-party profile list. UCLA’s West Valley doctor resource connects patients to UCLA Health providers and specialty services in the West San Fernando Valley. This matters because a hospital campus may include emergency physicians, hospitalists, surgeons, imaging doctors, specialists, outpatient clinics and affiliated offices, not all of whom use the same appointment workflow.

How to search for the right doctor

• Start with specialty: cardiology, burn care, orthopedics, urology, spine, digestive diseases, general surgery, women’s imaging or wound care.
• Check location carefully: UCLA West Valley Medical Center is at 7300 Medical Center Dr., but nearby UCLA services may use suite numbers or adjacent buildings.
• Check appointment type: some visits may be hospital-based, some may be clinic-based, and some may be available as video visits.
• Verify insurance: use UCLA’s accepted insurance resources and your insurer’s provider directory before assuming coverage.
• Ask about records: if you are transferring from another doctor, ask what imaging, lab results, operative notes or discharge records should be sent before the appointment.

myUCLAhealth: Portal Login, Results, Appointments & Messages

UCLA Health uses myUCLAhealth, connected with MyChart, for secure online access to health information. UCLA says patients can use myUCLAhealth to manage appointments, communicate securely with the care team, view test results, request prescription renewals, pay medical bills, view health summaries and complete precheck-in when available.

For UCLA West Valley Medical Center, the phone directory lists both MyHealthONE Patient Portal support and myUCLAhealth Patient Portal support. This is important because the hospital joined UCLA Health in 2024. If your care or discharge date was during a transition period, you may need to follow the official portal instructions shown on your discharge paperwork or call the relevant support line.

Use myUCLAhealth for these practical tasks

• Review upcoming appointment details and prepare for visits.
• Complete precheck-in when available to reduce paperwork at arrival.
• View lab results, imaging reports and visit notes when released.
• Request prescription renewals for eligible medications.
• Send non-urgent messages to participating UCLA care teams.
• Pay bills through the Billing Summary section when available.

Emergency Department, Helipad & Burn Care Reality

UCLA West Valley Medical Center has a full-service emergency department that is accessible 24 hours a day, 7 days a week. UCLA also describes the campus as having an on-site helipad for rapid transport of critically ill patients. The hospital is especially important for the region because UCLA lists the UCLA Health Regional Burn Center at West Valley, offering acute and reconstructive burn care for adults and children, including a dedicated hyperbaric oxygen chamber.

Emergency departments use triage. This means the sickest or most unstable patients are seen first, not simply the person who arrived first. A patient with chest pain, stroke symptoms, serious burns, traumatic bleeding or severe breathing trouble may be treated before someone with a sprain, mild fever or stable pain. That can feel frustrating, but it is how emergency departments protect patients with life-threatening conditions.

What to bring for an ER visit

• Photo ID and insurance card if available.
• Current medication list with doses, allergies and pharmacy name.
• Recent discharge papers, surgery notes, imaging reports or lab results if relevant.
• Phone charger and emergency contact information.
• Caregiver, guardianship, power-of-attorney or proxy documents if you manage care for another person.

Hospital Hours, Visitor Hours, Café Hours & Arrival Rules

UCLA lists the emergency department as available 24/7. For routine entry, UCLA’s patient resources say visitors and patients should enter through the Main Entrance on weekdays from 5 am – 8 pm, or through the Emergency Department entrance on weekends and after 8 pm. Upon arrival, patients should check in with staff in the Admitting Department.

Visitor rules that matter

UCLA says visitors should be in generally good health and should not have infections, contagious respiratory disease or signs of communicable infection. UCLA also strongly recommends visitors be over age 12, says children in waiting areas must be accompanied by an adult, and states that visitation is generally limited to two visitors per patient at a time unless special circumstances apply.

Parking, Campus Map & Arrival Tips

UCLA’s patient resources for West Valley say there is plenty of free parking at the front and back of the campus. This is useful because many large Southern California hospitals involve paid garages or confusing parking structures. For UCLA West Valley, still give yourself extra time because Medical Center Drive can be busy around appointment blocks, shift changes, school traffic and nearby medical office activity.

Arrival workflow

1. Use the exact address: 7300 Medical Center Dr., West Hills, CA 91307.
2. Park at the front or back of the campus, following hospital signs.
3. Enter through the Main Entrance on weekdays from 5 am – 8 pm.
4. Use the Emergency Department entrance on weekends or after 8 pm.
5. Check in with the Admitting Department or the desk listed on your appointment instructions.

Medical Records at UCLA West Valley Medical Center

For UCLA West Valley Medical Center medical records, the official directory lists Medical Records at 310-825-6021. Medical records are protected health information, so requests typically require identity verification and proper authorization before records are released.

Records request checklist

1. Use the official UCLA Health medical records page or the West Valley medical records page.
2. Write the patient’s full legal name, date of birth, phone number and visit dates.
3. Specify what you need: ER note, discharge summary, lab results, imaging report, operative note, billing records or a date range.
4. State where records should be sent and why they are needed.
5. Keep a copy of submitted forms, confirmation messages and fax receipts.

Billing, Insurance, Price Transparency & Financial Help

UCLA West Valley’s directory lists Billing Department at 310-301-8860, and the West Valley pay-my-bill page lists billing support at 310-825-8021. UCLA Health also provides financial assistance information for eligible low-income, uninsured or under-insured patients, including possible full or partial discounts depending on eligibility.

Before paying a large hospital bill

• Check whether your insurance has processed the claim.
• Ask whether the bill is from the hospital facility, a doctor group, radiology, anesthesia, emergency physician services or a separate provider.
• Request an itemized statement if the total does not make sense.
• Ask about financial assistance before the account becomes overdue.
• Save every bill, estimate, insurance explanation of benefits, payment receipt and call reference number.

Official UCLA West Valley Links

Use these official UCLA Health resources for the latest information. Hospital policies, portal routing, phone numbers, visitor rules, café hours and billing instructions can change.

Frequently Asked Questions