University Medical Center New Orleans MyChart, Doctors & Phone Help
This guide helps patients, families and visitors use the right University Medical Center New Orleans route for MyChart login, doctors, phone numbers, emergency care, medical records, billing, parking, visitor check-in, prescription refills and campus directions. It is written for real search intent, so “New Orleans Medical Center,” “UMC New Orleans,” “University Medical Center New Orleans MyChart,” and “UMCNO doctors” are all covered clearly.
Quick Answer: University Medical Center New Orleans Phone, Address, MyChart and Doctors
University Medical Center New Orleans is an LCMC Health hospital at 2000 Canal Street, New Orleans, LA 70112. The main hospital phone number is 504-702-3000. Patients use the LCMC Health Patient Portal (MyChart) to access many online records, test results, appointments, refills, messages and billing tools.
Most-Needed Details
Best Route by Need
University Medical Center New Orleans MyChart Login: Use LCMC Health Patient Portal
The LCMC Health Patient Portal is powered by MyChart and is the correct portal route for University Medical Center New Orleans patients. Use it for many routine online tasks, but do not use it for emergencies or symptoms that need same-day urgent evaluation.
View Results & Records
Use the portal to view health information such as medications, allergies, test results and other released medical-record details.
Appointments
Use the portal to schedule or view appointment details where online scheduling is available. For clinic scheduling, use the clinic directory or direct clinic phone route.
Care-Team Messages
Use portal messaging for routine questions only. LCMC portal messages become part of the medical record and should not replace emergency care.
Prescription Refills
Portal refill requests may be available for eligible medications. UMC also lists a prescription hotline at 504-702-5124.
Guest Bill Pay
The portal login page includes Guest Bill Pay for people who need to pay a bill without signing into a full account.
Proxy Access
Proxy access can allow an adult to view a family member’s record with permission. Use official portal tools instead of sharing passwords.
MyChart / Patient Portal Setup Steps
Start from the official LCMC portal link
Use the official LCMC Health Patient Portal login page before entering your health information. Avoid search ads or pages that do not clearly belong to LCMC Health.
Use the correct username and verification method
The portal uses a Patient Portal username or Epic ID and may require cookies, JavaScript and two-step verification. Use an updated browser or the MyChart mobile app.
Call the portal support line if locked out
For account access, password, two-step verification or login issues, call 866-662-6161 or email PatientPortal@LCMCHealth.org.
Use the right tool for urgent questions
Portal messages are not immediate. For serious symptoms call 911; for non-emergency care navigation call the LCMC Health Nurse Hotline at 504-962-6202.
University Medical Center New Orleans Doctors: Find a Provider, Clinic or Specialist
A search for “University Medical Center New Orleans doctors” can mean several different things: finding a primary care doctor, reaching a specialist, scheduling a clinic appointment, identifying an ER follow-up provider, or locating a hospital-based physician. The best route depends on whether you know the clinic, specialty, provider name or condition.
Use LCMC Find a Provider
- Search by provider name if you already know the doctor.
- Search by specialty if you need trauma, orthopedics, cardiology, surgery, women’s health, behavioral health, cancer care, infectious disease or another specialty.
- Confirm whether the office is inside UMC, the Clinic building or another LCMC location.
- Ask whether a referral or insurance authorization is required.
Use UMC Clinic Directory for Appointments
The UMC contact page says appointments should be scheduled through the Clinic Directory. This is usually better than calling the main hospital line when you already know the clinic or specialty.
Open UMC LocationsDoctor Search Intent Table
| User Search | Real Intent | Best Action | Question to Ask |
|---|---|---|---|
| University Medical Center New Orleans doctors | Find a hospital-affiliated provider | Use LCMC Find a Provider or UMC clinic locations. | “Does this provider see patients at UMC or another LCMC clinic?” |
| UMC New Orleans primary care | Find routine care or follow-up doctor | Use provider search and clinic directory. | “Are they accepting new patients and my insurance?” |
| UMC New Orleans specialist | Find trauma, surgery, orthopedics, behavioral health, women’s health or another specialty | Search by specialty and confirm referral needs. | “Do I need a referral, records or prior authorization?” |
| UMC New Orleans ER doctor follow-up | Know who to see after emergency care | Use discharge paperwork, portal notes and clinic instructions. | “Should follow-up be with PCP, specialist or return to ER?” |
University Medical Center New Orleans Phone Numbers: Main Line, ER, Portal, Records and Billing
Use the correct phone number to avoid long transfers. The main hospital line is useful for general routing, but portal access, medical records, prescriptions, billing, nurse advice and emergency services each have a better direct route.
Main Hospital
Use for general hospital routing, patient information and department transfer help.
Emergency Services
Use for non-911 emergency service information. For active emergencies, call 911.
Portal Support
Use for LCMC Patient Portal account help, login, password and access issues.
Medical Records
Use for Health Information Management and release-of-information questions.
Hospital Bill Questions
Use for UMC hospital bill or detailed hospital bill questions. LCMC customer service also lists 504-702-4862.
University Medical Center New Orleans Emergency Room: When to Use ER, 911 or Clinic
UMC New Orleans emergency care is available 24 hours a day, 7 days a week. The official emergency page says the Emergency Department is on the second floor of the hospital at 2000 Canal Street, and patient drop-off is available at the Emergency Department entrance.
Call 911 / Use ER Now
- Chest pain, pressure, shortness of breath or possible heart attack.
- Stroke symptoms: face drooping, arm weakness, speech difficulty, sudden vision change or sudden weakness.
- Heavy bleeding, large burns, knife or gunshot wounds, severe head injury or spinal injury.
- Loss of consciousness, severe allergic reaction, poisoning, overdose or seizure.
- Persistent vomiting and diarrhea with dehydration signs.
- Problems with pregnancy, coughing or vomiting blood, or any illness/injury that may be life-threatening.
Use Clinic / Portal Instead
- Routine appointment request.
- Non-urgent refill request.
- Test result explanation when symptoms are stable.
- Medical record copy request.
- Billing or insurance question.
- Primary care or specialist follow-up after discharge.
University Medical Center New Orleans Medical Records: Portal First, HIM When Needed
Start with the LCMC Health Patient Portal if you need available results, visit summaries, medication information or routine records. Use Health Information Management when you need a formal record release, records sent to another provider, detailed hospital documents or records not visible in the portal.
Use Patient Portal First
Portal access can show released records, test results, appointments, messages and medication information. It is often faster than a manual record request for common patient needs.
Open Patient PortalUse Medical Records for Formal Copies
For medical records or release-of-information help, UMC lists the Health Information Management office at 844-324-6205.
Open Patient ResourcesRecords Request Checklist
- Use the official facility name: University Medical Center New Orleans.
- Include exact service dates and department, such as ED, clinic, surgery, imaging or inpatient stay.
- Specify the exact records needed: discharge summary, lab results, imaging report, operative note, medication list or full date range.
- Ask the receiving doctor whether they need the written imaging report or the actual image files.
- Use the portal for routine review; use HIM for formal releases.
University Medical Center New Orleans Billing, Guest Pay and Bill Questions
UMC billing information says patients can manage bills through the LCMC Health Patient Portal (MyChart), with digital bill reminders and multiple payment methods. If you do not have a portal account, the portal login page also provides Guest Bill Pay.
Pay Through Portal
Use the LCMC Health Patient Portal to view hospital and physician bills, payment history, reminders and payment options.
Open Portal BillingBilling Phone
For UMC hospital bill or detailed bill questions, call 504-401-9287. LCMC customer service is also listed at 504-702-4862.
Billing Email
LCMC Health customer service email is listed as LCMC-CustomerService@LCMCHealth.org for bill questions.
University Medical Center New Orleans Directions, Parking and Visitor Check-In
UMC’s main patient and visitor entrance is on the lakeside of Tulane Avenue between South Galvez and South Johnson streets. Free patient parking is available in the garage near the intersection of Tulane Avenue and South Johnson Street, and parking tickets are validated in the area where you receive care, including Clinic, Hospital and Emergency Department registration.
Patient Parking
Bring your parking ticket with you to your appointment or registration area for validation. Patient parking is also available in the surface lot near Tulane Avenue and Galvez Street near the Clinic Building.
Visitor Check-In
UMC uses Fast Pass visitor registration at entrances. Visitors may be asked to show valid picture ID and wear a peel-and-stick badge with photo, name, date and destination.
Contact a Patient
Call 504-702-3000 to speak to an operator. If you know the room number, dial 504-702-5555 and enter the four-digit room number.
Campus Rules
UMC describes the campus as smoke-free. Avoid smoking, vaping or tobacco use on campus grounds, buildings and parking areas.
Common Mistakes to Avoid
Calling the ER instead of 911
For chest pain, stroke symptoms, serious injury, heavy bleeding or severe breathing trouble, call 911 first.
Using the wrong portal
Use the LCMC Health Patient Portal for UMC New Orleans. Do not enter private information into unrelated MyChart pages.
Forgetting parking validation
Bring your garage ticket to registration or the care area so it can be validated when eligible.
Requesting “all records” without purpose
Ask the receiving doctor what is needed: discharge summary, labs, imaging report, operative note or full date range.
Official University Medical Center New Orleans Links and Resources
Use these official links for final verification because portal tools, phone numbers, parking rules, billing processes, visitor check-in, records and clinic details can change.
University Medical Center New Orleans FAQs
What is the phone number for University Medical Center New Orleans?
The main phone number for University Medical Center New Orleans is 504-702-3000. For portal help, call 866-662-6161. For medical records/release of information, call 844-324-6205.
Where is University Medical Center New Orleans located?
University Medical Center New Orleans is located at 2000 Canal Street, New Orleans, LA 70112. The Emergency Department is located on the second floor of the hospital.
Does University Medical Center New Orleans use MyChart?
Yes. UMC New Orleans uses the LCMC Health Patient Portal, which is powered by MyChart. Patients can use it for many records, results, appointments, messages, refill requests and billing tasks.
What is the LCMC Health Patient Portal help number?
The LCMC Health Patient Portal Patient Support Line is 866-662-6161. You can also use the portal login page for password recovery and signup.
How do I find doctors at University Medical Center New Orleans?
Use the LCMC Health Find a Provider tool or the UMC clinic and locations directory. Search by provider name, specialty, condition or location, then confirm the exact clinic address before driving.
What is the University Medical Center New Orleans ER phone number?
UMC New Orleans lists 504-702-2450 for emergency services information. For an active medical emergency, call 911 instead of calling the ER desk first.
Where do I park at UMC New Orleans?
Free patient parking is available in the UMC New Orleans parking garage near the intersection of Tulane Avenue and South Johnson Street. Bring your parking ticket to your care area for validation.
How do I request medical records from UMC New Orleans?
Start with the LCMC Health Patient Portal for available records. For formal medical records or release-of-information help, call the Health Information Management office at 844-324-6205.
Who do I call for UMC New Orleans billing questions?
For University Medical Center hospital bill or detailed hospital bill questions, call 504-401-9287. LCMC customer service is also listed at 504-702-4862, with email LCMC-CustomerService@LCMCHealth.org.
What should I bring to University Medical Center New Orleans?
Bring photo ID, insurance card, medication list, allergy list, pharmacy name, referral or authorization if needed, appointment paperwork, and your parking ticket for validation. For emergencies, do not delay care to gather paperwork.