University Medical Centers 2026: Top Academic Hospitals

Quick Patient Plan Before You Go

University Medical Center New Orleans is a large academic medical center located near the New Orleans Central Business District. Patients may come here for emergency care, trauma care, burn care, stroke care, cancer care, heart and vascular care, behavioral health, surgery, imaging, rehabilitation, outpatient clinics, medical records, billing help, or family visitation. Because the campus has separate patient/visitor entrances, garage rules, visitor restrictions, and specialty-service routes, the smartest first step is to know your exact reason for going.

University Medical Center New Orleans Overview

University Medical Center New Orleans is located at 2000 Canal St., New Orleans, LA 70112. Its official website lists the main hospital phone as 504-702-3000 and describes UMC New Orleans as a major academic medical center with services that include emergency care, burn care, cancer care, heart and vascular care, infectious disease care, trauma care, stroke care, surgery, rehabilitation, behavioral health and psychiatry, primary care, and more.

The hospital’s official page states that University Medical Center New Orleans is the only hospital in the Gulf South with the highest national designations for Trauma, Burn, and Stroke care. For patients and families, that means UMC may be the destination for emergencies that require highly specialized teams, including major injury, major burns, and stroke-level care.

Because the hospital is a regional referral and academic medical center, the experience can feel different from a small community clinic. A person coming for a trauma follow-up, burn clinic, cancer appointment, emergency visit, inpatient stay, or records request may need different entrances, forms, call routes, and instructions. Use this guide to organize the first steps, then confirm details through official links.

University Medical Center New Orleans Key Contacts

Use the most specific phone number available. The main hospital phone can help when you do not know where to begin, but billing, records, MyChart, financial counseling, and ICU visitor questions often have direct routes that are faster.

MyLCMCHealth / MyChart: Results, Appointments, Bills and Records

University Medical Center New Orleans uses LCMC Health’s MyChart patient portal, commonly accessed through MyLCMCHealth. LCMC’s medical records guidance says patients can immediately access provider notes, medical test results, lab reports, immunization records, billing information, and appointments through the MyChart patient portal.

MyChart is useful after an emergency visit, hospital stay, outpatient appointment, lab test, imaging study, burn or trauma follow-up, or specialty visit. It can help you see available records without waiting on the phone. It can also be used to request a copy of medical records through the portal when a record is not already visible.

Use MyChart for

• Viewing provider notes, medical test results, lab reports, and immunization records.
• Checking billing information and appointment information.
• Requesting copies of medical records from the portal menu.
• Saving requested PDF records to your personal computer after they appear in the document center.
• Registering for access if you do not already have an activation code.
• Reducing unnecessary phone calls for records already available online.

Medical Records: MyChart, eXpress, ROI Email, Fax and Mailing Address

LCMC Health states that patients can request UMC New Orleans medical records through MyChart, online request, email, fax, or mail. The MyChart route may be the fastest if you already have an account. LCMC says the average turnaround time for MyChart record requests is five to seven business days, and requested records can be saved from the document center.

Patients who do not want to use the portal may use the online eXpress request option. LCMC states this option requires uploading a photo ID, and patient representatives such as healthcare POA, legal guardian, or executive of estate must upload supporting documentation. For email, fax, or mail, LCMC instructs patients to print and complete the authorization form and include a copy of photo ID.

UMC New Orleans records contact details

• ROI phone: 844-324-6205
• ROI fax: 504-962-7016
• Email: ROI@LCMCHealth.org
• Mailing address: University Medical Center – HIM Department, 2000 Canal Street, New Orleans, LA 70112
• MyChart help: 866-662-6161
• eXpress help: 610-994-7500

Records request checklist

1. Check MyChart first for notes, results, immunizations, billing information, and appointments.
2. If the record is not visible, request it through MyChart or use eXpress.
3. For paper/email/fax requests, complete the authorization form and include a photo ID.
4. Write “University Medical Center New Orleans” clearly as the facility involved.
5. Specify exactly what you need: ER note, discharge summary, burn record, trauma follow-up, imaging report, lab report, operative report, or a date range.
6. For a physician’s office request, include the physician name, complete address, phone number, and fax number.

Emergency Care, Trauma, Burn and Stroke: What Patients Should Know

UMC New Orleans highlights three major emergency designations: Trauma, Burn, and Stroke. For a patient or family member, this matters when seconds matter. Major injuries, serious burns, suspected stroke, severe bleeding, severe breathing problems, sudden confusion, seizures, and life-threatening conditions require immediate emergency care.

Emergency departments operate through triage. The sickest patients are treated first, not simply the people who arrived earliest. A person with stroke symptoms, major trauma, severe burns, chest pain, respiratory distress, uncontrolled bleeding, or seizure may be taken back before someone who arrived earlier with a less urgent issue. This can feel frustrating, but it is how emergency departments prioritize life-threatening situations.

What to bring if you can do so safely

• Photo ID and insurance card if available.
• Medication list with doses, allergies, pharmacy name, and recent changes.
• Recent discharge papers, outside-hospital records, or specialist notes if relevant.
• Power-of-attorney, guardianship, or caregiver documents if someone else manages care.
• Phone charger and emergency contact information.

Parking, Validation, Visitor Rates and Arrival Tips

UMC New Orleans says its main patient and visitor entrance is on the lake side of Tulane Avenue, between South Galvez and South Johnson streets. Free patient parking is available in the University Medical Center New Orleans parking garage near the intersection of Tulane Avenue and South Johnson Street. Parking tickets are validated in the care areas where patients receive care, including Clinic, Hospital, and Emergency Department registration.

Patient parking is also available in the surface lot near Tulane Avenue and Galvez Street near the University Medical Center Clinic Building. Visitors may use the parking garage between South Prieur and South Galvez streets. Visitor parking requires taking a ticket when entering the garage.

Parking tips

• Bring your parking ticket with you to your appointment or registration desk for validation.
• Take a photo of your garage level, row, entrance, and elevator area before leaving the car.
• Allow extra time for downtown traffic, garage entry, elevators, registration, and wayfinding.
• If you are going to the emergency department, prioritize care over finding the perfect parking spot.
• For mobility concerns, call ahead and ask about drop-off, wheelchair access, or accessible entrance options.

Visitor Guidelines, ICU Rules, Behavioral Health Rules and Dining

UMC New Orleans visitor guidance says masks must be worn in patient care areas and the Emergency Department waiting room, and visitors should not come with fever higher than 100 degrees or flu-like symptoms. COVID-positive visitors are restricted from visiting patients. Visitor rules can change based on infection-control needs, patient condition, and unit rules, so always confirm before coming.

General patient care units

UMC states that two visitors age 10 or older are allowed from 8 a.m. to 8:30 p.m. One visitor age 18 or older per patient may stay overnight. If staying overnight as the designated guest, a fold-out sofa may be available in the patient’s room, and staff can explain linens and setup.

Critical care units

UMC states that two visitors are allowed at a time per patient between 8 a.m. and 8:30 p.m. One visitor age 18 or older may remain after that time. Fresh flowers are not allowed in critical care units. Families should use a designated representative and code number when calling for updated patient information.

Emergency department and behavioral health visitors

Emergency department patients may have one visitor in the waiting area before placement in an exam room. For the Behavioral Health unit, UMC states a visitor pass is required, visitors must check in with Hospital Public Safety, and visitation is limited to two visitors age 17 and older during listed weekday and weekend windows.

Dining and meals

• The cafeteria is on the first floor of the Hospital building near Patient Tower 3.
• Cafeteria hours are listed as Sunday through Saturday, 6:30 a.m. to 6:30 p.m.
• PJ’s Coffee is located in the dining area near Tower 3 and is listed as open 7 days a week from 6 a.m. to 1 a.m.
• Admitted patients should not use the cafeteria because they may be on special diets.
• Patient meal times are listed as breakfast 6:30 a.m.–10 a.m., lunch 10:45 a.m.–3 p.m., and dinner 3:45 p.m.–6:30 p.m.

Billing, Financial Assistance, Separate Doctor Bills and Payment Plans

LCMC Health says patients can access bills, make payments, and manage more billing tasks through the LCMC Health Patient Portal. Patients can also pay by visiting pay.lcmchealth.org, using links in text or email bill notifications, scanning the QR code on a monthly paper statement, paying by phone using the number on the statement, or mailing a check or money order.

LCMC accepts payment by credit or debit card, electronic check payment, Apple Pay, Google Pay, check, and money order. It also says flexible payment options are available, including custom payment plans and partial payment options through pay.lcmchealth.org. For customer service, LCMC lists 504-702-4862 and email support through LCMC-CustomerService@LCMCHealth.org.

UMC billing guidance also warns that University Medical Center will bill for hospital services, while doctors and other doctors who provide care in the hospital may bill separately. It lists separate professional billing examples for anesthesiology, pathology, emergency medicine, and radiology. This is why one hospital visit can result in more than one statement.

Financial assistance and detailed bills

• Louisiana residents may be eligible for financial assistance.
• UMC encourages patients to visit the Financial Counseling area in the first lobby for screening.
• Financial Counseling and payment-arrangement questions are listed at 504-962-7000.
• Medicare patients with limited resources may contact the Financial Counseling office at 504-702-3500.
• For hospital bill questions or detailed hospital bills, UMC lists 504-401-9287.

Official University Medical Center New Orleans Resources

Use official UMC and LCMC Health resources for current details because portal access, medical records processes, parking rates, visitor rules, dining hours, billing routes, and emergency guidance can change.

Frequently Asked Questions