A practical patient guide for UMMC in Jackson with the main phone number, MyChart login help, appointment line, adult ER details, medical records, parking costs, billing contacts, financial assistance, visitor planning, and official links.
Do not wait for a MyChart reply, online directory page, or routine clinic callback if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious injury, sudden confusion, or any rapidly worsening condition.
Quick Answer: Most-Needed UMMC Details
Jackson, MS 39216
Open 24 hours
Fax: 601-984-4044
Start Here Before Visiting University of Mississippi Medical Center
University of Mississippi Medical Center, often called UMMC, is Mississippiâs major academic medical center in Jackson. Many patients come to the main campus for adult emergency care, specialist appointments, surgery, imaging, hospital stays, childrenâs care, medical records, follow-up care, and second opinions. Because the campus includes many clinics, hospitals, specialty areas, parking zones, and patient entrances, the most useful first step is to confirm your exact destination before leaving home.
For a normal appointment, use your appointment reminder, UMMC MyChart, referral paperwork, or clinic instructions. Confirm the building name, clinic floor, arrival time, parking area, required paperwork, insurance details, and whether you should complete any pre-visit forms. For emergency symptoms, skip routine appointment routes and call 911 or go to the emergency department.
Call the patient appointment line at 888-815-2005 or use MyChart if your clinic supports online scheduling or appointment management.
The adult emergency room location is listed at 2500 N. State St., Jackson, MS 39216, and official UMMC location information shows it is open 24 hours.
Use UMMCâs official medical record request process. A release form and identification are usually needed, and incomplete forms can delay processing.
Call UMMC Customer Service or ask about financial assistance before an account becomes overdue or confusing.
Doctors, Appointments and Finding the Right UMMC Clinic
For most patients, âUniversity of Mississippi Medical Center doctorsâ can mean several different things. You may need a primary care provider, a specialist, a surgeon, a childrenâs doctor, a cancer doctor, a heart doctor, a neurologist, an OB-GYN, an orthopedics provider, or a follow-up appointment after an emergency visit. Calling the correct appointment line or using the official UMMC provider/clinic tools is more reliable than guessing from a search result.
Best way to prepare before calling
- Write down the patientâs full legal name, date of birth, phone number, and insurance information.
- Know whether this is a new appointment, follow-up, referral, test, procedure, or second opinion.
- Have the referring doctorâs name and diagnosis ready if another provider sent you to UMMC.
- Ask which building, floor, entrance, parking area, and check-in desk you should use.
- Ask whether lab work, imaging, records, fasting, medication changes, or pre-admission testing are required before the visit.
Practical appointment tip
If you are seeing a specialist, ask whether the clinic needs outside records before the appointment. A specialist visit can be less useful if imaging reports, lab results, hospital discharge summaries, or referral notes are missing.
The patient appointment line is listed as 888-815-2005. UMMC also provides general information at 601-984-1000. If you are not sure which department you need, general information or the appointment line can help route you, but you should still verify the exact clinic details before the day of the visit.
UMMC MyChart: Login, Results, Refills and Appointments
UMMC uses MyChart for secure online patient access. The official MyChart login page lists common features such as communicating with your doctor, accessing test results, requesting prescription refills, and managing appointments. For many patients, MyChart is the easiest way to keep track of visit details after a clinic appointment, ER visit, surgery, lab test, or hospital stay.
Use MyChart for these practical tasks
- Before a visit: check appointment details, review clinic instructions, and confirm whether any online check-in or forms are available.
- After a visit: review after-visit summaries, test results, medication lists, and follow-up instructions when available.
- Between visits: request refills for eligible medications, manage appointments, and send non-urgent messages to participating providers.
- For billing: UMMC payment-plan information states that some payment plans can be set up through MyChart.
Portal safety tip
Open MyChart from the official UMMC website instead of clicking unknown text-message or email links. This protects your health information, appointment details, and billing information from phishing or fake login pages.
If you forgot your username or password, use the official MyChart recovery options. Avoid creating duplicate accounts unless UMMC support tells you to do so. Duplicate access can create confusion when you are trying to see test results or appointment details.
Adult Emergency Room at UMMC: When to Use the ER
UMMC lists its adult emergency room at 2500 N. State St., Jackson, MS 39216, with business hours shown as open 24 hours. For true emergencies, do not wait for an appointment line, portal message, or online answer. Call 911 for symptoms such as chest pain, stroke signs, severe breathing problems, major trauma, uncontrolled bleeding, severe allergic reaction, serious burns, seizures, sudden confusion, or severe pain with rapid worsening.
Emergency departments use triage. This means patients are not treated strictly in the order they arrive. A patient with possible stroke, heart attack, trauma, sepsis, respiratory distress, or severe bleeding may be taken back before someone who arrived earlier with a less urgent condition. This can feel frustrating when you are waiting, but it is how emergency teams protect patients with the highest immediate risk.
Chest pain, stroke symptoms, severe breathing trouble, serious injury, major bleeding, sudden weakness, seizures, severe allergic reaction, or symptoms that could threaten life, limb, eyesight, or long-term health.
Mild flu symptoms, simple rashes, minor sprains, routine medication questions, ear pain, uncomplicated urinary symptoms, or non-life-threatening issues when symptoms are stable.
What to bring for an emergency visit
- Photo ID and insurance card if available.
- Medication list with doses, allergies, and pharmacy name.
- Recent discharge papers, test results, or imaging reports if they relate to the emergency.
- Phone charger and emergency contact information.
- Caregiver, guardianship, or power-of-attorney documents if you manage care for someone else.
ER wait-time reality
Even if the waiting room looks quiet, total visit time can still be long because labs, imaging, specialist consults, observation, and admission decisions take time. Bring essential medicines, a charger, and a written medication list when possible.
Medical Records: How to Request UMMC Records and Images
UMMC provides several official ways to request medical records and images. Patients can electronically request records through the medical record portal, fax a copy of identification and the release form, email the request with identification and the release form, or mail the release form and ID to the Release of Information address.
Official records request options listed by UMMC
- Electronic request: Use the medical record portal from the official UMMC records page.
- Fax: Send a copy of your ID and release form to 601-984-4044.
- Email: Send the request, copy of ID, and release form to HIM-ReleaseofInformation@umc.edu.
- Mail: 2500 N. State St., c/o Release of Information, Jackson, MS 39216.
How to avoid records delays
- Use the official UMMC Authorization for Release of Health Information form.
- Write the patientâs legal name, date of birth, phone number, and treatment dates clearly.
- Specify the exact records needed: ER note, discharge summary, lab results, imaging report, operative note, billing record, or date range.
- Attach required identification if submitting by fax or email.
- Sign and date the form. UMMCâs patient guide says incomplete authorization may not be accepted.
Helpful records tip
If another doctor needs records for a near-term appointment, ask that doctorâs office whether they can request the records directly. A targeted request for specific dates and record types is usually more useful than asking for the entire chart.
UMMC Jackson Campus Parking Costs and Arrival Tips
Parking is a major practical detail for UMMC visitors because the Jackson campus has multiple garages, lots, entrances, clinics, and hospital areas. UMMCâs official parking information says all parking garages on the Jackson campus require payment, and Lot D also requires payment. Official campus parking rates list the general patient and visitor rate as $1 per hour, with a maximum daily rate of $20 per day.
Patient and visitor parking rates listed by UMMC
| Parking Item | Listed UMMC Rate |
|---|---|
| General patient/visitor parking | $1 per hour |
| Maximum daily rate | $20 per day |
| Three-day patient/visitor pass | $9 |
| Seven-day patient/visitor pass | $14 |
| 30-day patient/visitor pass | $45 |
Arrival tips that matter
- Use your clinicâs instructions before choosing a garage or entrance.
- Take a photo of your parking level, row, and elevator area before leaving the vehicle.
- Arrive early enough for traffic, parking, walking, elevators, check-in, and insurance verification.
- If you expect multiple visits, ask about discounted parking passes instead of paying the daily maximum repeatedly.
- Keep your ticket or payment method with you until you understand the garage payment process.
Visitor Planning: What Families Should Confirm First
Visitor rules can vary by unit, patient condition, age, infection-control needs, and hospital policy. A general patient room may have different rules from the ICU, childrenâs hospital, surgery waiting area, labor and delivery area, transplant service, or emergency department. Do not assume that every unit allows the same number of visitors, the same visiting hours, or the same items at the bedside.
Confirm the patientâs hospital, tower, room number, unit, visitor rules, and whether the patient is currently able to receive visitors.
Avoid visiting if you have fever, vomiting, diarrhea, cough, flu-like symptoms, or a contagious illness. This is especially important around ICU, cancer, transplant, newborn, and pediatric patients.
Flowers, plants, latex balloons, outside food, strong fragrances, and large gifts may be restricted in certain units. Ask the nurseâs station first.
Bring a charger, parking payment method, medication list if you are helping with discharge, and a notebook for instructions from the care team.
Family caregiver tip
If you are helping a patient after discharge, write down medication changes, follow-up appointments, warning symptoms, home equipment instructions, and who to call after hours. Hospital discharge can be stressful, and written notes help prevent mistakes.
Billing Questions, Payment Plans and Financial Assistance
Hospital bills can be confusing because one visit may include facility charges, physician services, lab work, imaging, anesthesia, emergency care, pharmacy charges, and other professional services. UMMCâs billing questions page lists Customer Service contacts for patient billing questions, including toll-free 844-838-4871 and local 601-496-9303.
Useful UMMC billing and assistance contacts
- Billing customer service: Toll-free 844-838-4871 or local 601-496-9303.
- Payment plans: UMMC states flexible internal payment plans may be available for up to 12 months and can be set up through MyChart or Customer Service.
- Financial assistance: UMMC lists Health Care Benefit Coordinator support at 601-815-9430.
- In-person financial help: UMMC lists the University Hospital Health Care Benefit Office, Room H144, 2500 North State Street, Jackson, MS 39216.
Before paying a large balance
- Check whether insurance has fully processed the claim.
- Ask whether the bill is from UMMC, a physician group, a lab, imaging, anesthesia, or another service.
- Request an itemized statement if the charges are unclear.
- Ask about financial assistance before the account becomes seriously overdue.
- Keep all letters, bills, payment receipts, and phone reference notes.
Billing help tip
Do not ignore a bill just because it looks wrong. Call Customer Service, ask what insurance has processed, and write down the date, time, phone number, representative name if provided, and what you were told.
Common Mistakes to Avoid at UMMC
UMMC is large. Use your exact clinic, tower, garage, and entrance details whenever available.
Parking, walking, elevators, registration, and insurance verification can take longer than expected.
Use 911 or emergency care for urgent symptoms. Portal messages are for non-urgent communication.
Records requests may require forms, identification, review, and processing. Start early.
Check insurance processing, itemized charges, payment plans, and financial assistance options.
Ask before bringing flowers, food, latex balloons, or children to restricted units.
Official UMMC Links
Use these official resources for the latest information. Hospital policies, parking, billing, records, appointments, and visitor rules can change.
Frequently Asked Questions
What is the main phone number for University of Mississippi Medical Center?
The general information number for UMMC is 601-984-1000. The patient appointment line is 888-815-2005. For billing questions, UMMC lists 844-838-4871 toll-free and 601-496-9303 local.
Where is University of Mississippi Medical Center located?
UMMCâs main campus is located at 2500 N. State St., Jackson, MS 39216. Because the campus is large, confirm your exact clinic, tower, entrance, and parking area before visiting.
Does University of Mississippi Medical Center use MyChart?
Yes. UMMC uses MyChart. Patients can use it to communicate with doctors, access test results, request prescription refills, and manage appointments when those features are available for their care.
Is the UMMC adult emergency room open 24 hours?
UMMCâs adult emergency room location page lists the adult ER at 2500 N. State St., Jackson, MS 39216, with business hours shown as open 24 hours.
How do I request medical records from UMMC?
Use UMMCâs official medical records request page. UMMC lists options to request records electronically, fax a copy of ID and release form to 601-984-4044, email HIM-ReleaseofInformation@umc.edu with the request and ID, or mail the form to Release of Information at 2500 N. State St., Jackson, MS 39216.
How much is parking at UMMC in Jackson?
UMMCâs listed patient and visitor parking rate is $1 per hour, with a maximum daily rate of $20. UMMC also lists patient and visitor parking pass rates, including three-day, seven-day, and 30-day options.
Who do I call for UMMC billing questions?
UMMC Customer Service lists billing support at 844-838-4871 toll-free or 601-496-9303 local. Do not use the billing question page for medical questions; medical questions should go to a physician or healthcare professional.
Does UMMC offer payment plans?
UMMC states that flexible internal payment plans may be available with terms of up to 12 months. Patients can set up a plan through MyChart or contact UMMC Customer Service at 601-496-9303.
Does UMMC offer financial assistance?
UMMC lists financial assistance options and Health Care Benefit Coordinator support at 601-815-9430. Patients can also ask for help during a hospital stay, through MyChart, by phone, or in person at listed benefit office locations.
Can I bring flowers, food, or balloons to a UMMC patient?
Ask the patientâs unit before bringing flowers, food, latex balloons, plants, or large gifts. Some intensive care, childrenâs, transplant, cancer, surgical, or infection-control areas may restrict these items for patient safety.