A practical guide for patients searching for the University of Nebraska Medical Center, Nebraska Medical Center, One Chart patient portal, doctors, emergency care, phone numbers, medical records, parking, billing, visitor rules, and official links in Omaha.
Do not wait for a portal message, website answer, or routine doctor call if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, loss of consciousness, traumatic injury, sudden weakness, or any rapidly worsening emergency.
Quick Answer: Most-Needed Nebraska Medical Center Details
Omaha, NE 68105
UNMC vs Nebraska Medical Center: Which One Do Patients Need?
Many people search for “University of Nebraska Medical Center” when they actually need patient-care information for Nebraska Medicine’s Nebraska Medical Center in Omaha. The two are closely connected, but they are not the same thing for everyday patient tasks.
UNMC is the academic health sciences center. It is important for medical education, research, health professions training, academic departments, and campus resources.
This is the patient-facing hospital campus operated by Nebraska Medicine. For ER care, hospital stays, appointments, records, billing, parking, and One Chart, most patients need Nebraska Medicine resources.
Nebraska Medical Center is the teaching hospital for UNMC and is described by Nebraska Medicine as a 718-bed acute-care facility with more than 1,000 physicians in major specialties and services. If your goal is patient care, use Nebraska Medicine’s official hospital, One Chart, medical records, billing, directions, and visitor pages.
What to Do First Before You Go
Nebraska Medical Center is a large Omaha campus with many buildings, clinics, towers, specialty areas, and parking routes. A patient going to the emergency department does not need the same entrance as a person going to a scheduled specialist visit, outpatient surgery, cancer care, radiology, transplant clinic, or a family visit. The best first step is to match your purpose with the correct Nebraska Medicine resource.
Use your One Chart message, appointment reminder, referral paperwork, or clinic instructions. Confirm the building name, arrival time, entrance, parking area, and whether you need labs or imaging before seeing the doctor.
The Emergency Department is at the Hixson-Lied Center on level one. Nebraska Medicine lists the emergency address as 4350 Dewey Ave., Omaha, NE 68105.
Call 800-922-0000 or use the official Find a Doctor and appointment tools. Do not rely on old third-party listings for specialist schedules or accepting-new-patient status.
Medical records and billing are separate processes. Records support is listed at 402-559-4024, while billing support is listed at 402-559-3140 or 888-662-8662.
💡 Practical campus tip
Before leaving home, save three things on your phone: the exact department name, the garage/entrance instructions, and the phone number of the clinic or unit you are visiting. This is more useful than only saving the hospital’s general address.
One Chart Patient Portal: Login, Results, Messages & App Help
Nebraska Medicine uses One Chart | Patient as the secure patient portal. Patients can use One Chart to connect with providers and access parts of their medical record online. Nebraska Medicine says One Chart can be used to message a provider, review medications, request renewals, view billing statements, make payments, schedule appointments, and view test results.
Use One Chart for these common patient tasks
- Before a visit: check appointment details, review reminders, update basic information, and confirm whether any preparation is needed.
- After a visit: review test results, medication lists, after-visit information, and care-team instructions when available.
- Between visits: message your provider for non-urgent questions, request medication renewals, and manage future appointments.
- Billing: Nebraska Medicine says patients can view billing statements and make payments through One Chart.
- Family help: proxy access can allow an approved caregiver or family member to view another person’s chart when the correct request process is completed.
Nebraska Medicine app
Nebraska Medicine also promotes its mobile app for tasks such as finding a doctor, scheduling appointments, viewing test results, messaging the care team, exploring locations and parking information, checking clinic hours, and starting video visits when available. Nebraska Medicine notes that users need a One Chart account to log into the app.
🔐 Login safety tip
Use the official One Chart website or Nebraska Medicine app. If you receive a suspicious text or email about a bill, result, or appointment, open the portal manually instead of clicking unknown links.
Doctors, Specialists & Appointment Help
Because Nebraska Medical Center is a large academic medical center, patients may be searching for many different types of doctors: primary care, cancer specialists, cardiology, transplant care, neurology, surgery, orthopedics, women’s health, pediatrics through affiliated children’s services, infectious disease, emergency medicine, and highly specialized second-opinion care.
The most reliable way to find a doctor is to use Nebraska Medicine’s official Find a Doctor or scheduling tools. Provider availability, clinic location, insurance participation, telehealth options, and referral requirements can change. A doctor may see patients in more than one location, and some services may require a referral, prior authorization, or records review before scheduling.
Before calling for an appointment
- Write down the exact reason for the appointment in one sentence.
- Have your insurance card ready, including member ID and group number.
- Ask whether the provider is accepting new patients.
- Ask whether you need a referral from your primary care doctor.
- Ask which building, clinic desk, entrance, and parking area you should use.
- Ask whether lab work, imaging, medical records, or medication lists are needed before the visit.
📞 Simple call script
“I need an appointment for [problem]. I am a new/existing patient. My insurance is [plan]. Do I need a referral or records first? Which building and parking area should I use?”
Emergency Room at Nebraska Medical Center: Triage Reality
Emergency Services at Nebraska Medical Center is open 24 hours a day and is located on level one of the Hixson-Lied Center. Nebraska Medicine lists the emergency address as 4350 Dewey Ave., Omaha, NE 68105, with the main entrance reached by turning south onto 44th Street from Farnam Street. The official directions page also notes that security clearance is required to enter the Emergency Department.
Emergency departments use triage. That means a patient with possible stroke, chest pain, severe breathing difficulty, trauma, uncontrolled bleeding, loss of consciousness, or dangerous infection may be treated before someone who arrived earlier with a less urgent problem. This is not poor service; it is how emergency medicine protects the sickest patients first.
Chest pain, irregular heartbeat, trouble breathing, severe abdominal or pelvic pain, deep cuts that will not stop bleeding, suspected major fracture, dehydration, loss of consciousness, sudden dizziness, numbness, weakness, or difficulty speaking.
Stable, non-life-threatening problems such as mild flu symptoms, simple rashes, minor cuts, routine infections, medication questions, or mild sprains. Nebraska Medicine lists Immediate Care Clinics, video visits, and primary care visits as non-emergency options.
What to bring to the ER
- Photo ID and insurance card, if available.
- Current medication list with doses and allergies.
- Recent discharge papers, test results, or specialist notes if relevant.
- Phone charger and emergency contact information.
- Power-of-attorney, guardianship, caregiver, or proxy documents if you manage care for someone else.
Medical Records: How to Request Your Nebraska Medicine Records
Nebraska Medicine says the easiest way to access health information is to sign up for One Chart | Patient. For formal medical records requests, Nebraska Medicine provides online and mail request options. Medical records support is listed at 402-559-4024, Monday through Friday, 8 a.m. to 5 p.m.
Records request checklist
- Use One Chart first if you only need basic health information or test results available in the portal.
- Use Nebraska Medicine’s official medical records request page for formal copies.
- Write the patient’s legal name, date of birth, phone number, and treatment dates clearly.
- Specify the records needed: ER note, discharge summary, lab results, imaging report, operative report, visit note, billing records, or a date range.
- If records are going to another doctor, confirm whether that doctor’s office can request them directly.
📄 Cost and timing tip
Nebraska Medicine states there is no charge for sending medical records directly to another medical facility or doctor, while records requested for personal reasons may involve a fee. Start early if records are needed for a second opinion, school, disability paperwork, legal matter, or insurance review.
Parking, Valet & Arrival Tips for Nebraska Medical Center
Nebraska Medical Center and UNMC share a large campus. Nebraska Medicine warns that with more than 80 clinics and departments across campus, it can be hard to know where to start. The official directions page recommends using the Find a Location tool to search by name, specialty, or provider and to find specific parking instructions, maps, and turn-by-turn directions.
| Need | Official Practical Detail |
|---|---|
| Emergency Department | Located on level one of the Hixson-Lied Center. Use the lower-level garage just south of the main entrance. ADA-accessible spaces and valet service are available. |
| Valet Parking | Nebraska Medicine lists free valet service for patients at Durham Outpatient Center/University Tower and Clarkson Tower, Monday through Friday, 7:30 a.m. to 5 p.m. |
| Campus Wayfinding | Use the official location tool or campus map because clinics, towers, and specialty departments may use different routes. |
| Security | Emergency Department entry requires security clearance, so allow extra time if you are accompanying a patient. |
🅿️ Arrival plan that helps
Arrive early, take a photo of your garage level and elevator area, keep your appointment message available, and ask the front desk or volunteer desk for directions before walking across campus.
Visitor Hours, Overnight Support & Amenities
Nebraska Medicine’s visitor information lists general visitor hours as 6 a.m. to 10 p.m., seven days a week. The same visitor information notes that most inpatient areas can have two healthy visitors at a time, and overnight visitor hours are 10 p.m. to 6 a.m. with one adult family support person age 19 or older allowed during that time. Unit-specific guidelines may vary based on the patient’s condition or location.
Confirm the patient’s room, unit, visitor limit, and whether infection-control rules apply. Do not visit if you have fever, vomiting, diarrhea, cough, flu-like symptoms, or a contagious illness.
Ask the nurse before planning to stay overnight. Nebraska Medicine lists overnight visitor hours, but unit needs and patient condition can change what is allowed.
Live or dried flowers may not be allowed in some patient care areas. Ask the nurse or gift shop before bringing flowers, plants, latex balloons, food, or strong fragrances.
Nebraska Medicine says valuables should be checked in with security when admitted. Security can be reached at 402-559-5111 for questions about valuables or safety concerns.
Dining, gift shops and practical comfort
Nebraska Medicine has hospital amenities, gift shops, convenience stores, and food options on campus, but hours can vary by location and date. For families waiting during surgery or a long emergency visit, it is smart to bring a charger, sweater, water bottle if allowed, medication list for the patient, and a written notebook for care instructions.
👨👩👧 Family communication tip
If many relatives are asking for updates, choose one family spokesperson. This helps the care team communicate clearly and prevents repeated calls to the nurse’s station.
Billing, Insurance, Estimates & Financial Help
Nebraska Medicine lists billing support at 402-559-3140 or 888-662-8662, Monday through Friday, 8 a.m. to 5 p.m. Patients may also email billing questions to pfsquestions@nebraskamed.com or message through One Chart | Patient using the Nebraska Medicine app and choosing the billing option.
Before paying a large hospital bill
- Check whether insurance has processed the claim.
- Ask whether the bill is a hospital facility bill, physician bill, lab bill, imaging bill, anesthesia bill, or separate professional charge.
- Request an itemized bill if the charges are unclear.
- Ask about payment plans, financial assistance, and financing options before the account becomes overdue.
- Keep notes from every call, including date, account number, representative name if provided, and reference number.
💡 Financial counselor help
Nebraska Medicine says financial counselors can help patients understand options, apply for assistance, and get cost estimates before a visit. If you are uninsured, underinsured, or worried about a bill, contact billing support early instead of waiting until collections notices arrive.
Official Nebraska Medical Center Links
Use these official Nebraska Medicine and UNMC resources for the latest details. Hospital policies, phone routing, parking, visitor rules, billing, portal features, and records procedures can change.
Frequently Asked Questions
Is the University of Nebraska Medical Center the same as Nebraska Medical Center?
No. UNMC is the academic health sciences center, while Nebraska Medical Center is the patient-facing Nebraska Medicine hospital campus and teaching hospital for UNMC. For patient care, portal access, ER, records, parking, and billing, most people need Nebraska Medicine resources.
What is the main phone number for Nebraska Medical Center?
Nebraska Medicine lists the main Nebraska Medical Center phone number as 402-552-2000. For appointments, Nebraska Medicine also lists 800-922-0000.
What is the address for Nebraska Medical Center?
Nebraska Medical Center is listed at 4350 Dewey Ave., Omaha, NE 68105. The broader UNMC campus is around 42nd and Emile Streets in Omaha, so use your appointment instructions for the exact entrance and parking area.
What patient portal does Nebraska Medicine use?
Nebraska Medicine uses One Chart | Patient. Patients can use it to message providers, review medications, request renewals, view billing statements, make payments, schedule appointments, and view test results.
Where is the emergency department at Nebraska Medical Center?
The Emergency Department is located on level one of the Hixson-Lied Center. Nebraska Medicine lists the emergency address as 4350 Dewey Ave., Omaha, NE 68105, and the ER phone as 402-559-6637.
How do I request medical records from Nebraska Medicine?
Use Nebraska Medicine’s official medical records page. Records support is listed at 402-559-4024, Monday through Friday, 8 a.m. to 5 p.m. One Chart may be the easiest way to access basic health information, while formal records requests may require online or mail request steps.
What are general visitor hours at Nebraska Medicine?
Nebraska Medicine lists general visitor hours as 6 a.m. to 10 p.m., seven days a week. Overnight visitor hours are listed as 10 p.m. to 6 a.m., with one adult family support person age 19 or older allowed during that time. Unit-specific rules can vary.
Where should I park for the emergency department?
Nebraska Medicine says the Emergency Department is on level one of the Hixson-Lied Center and instructs visitors to use the lower-level garage just south of the main entrance. ADA-accessible spaces and valet service are available.
Who do I call for billing questions?
Nebraska Medicine lists billing support at 402-559-3140 or 888-662-8662, Monday through Friday, 8 a.m. to 5 p.m. Patients can also email pfsquestions@nebraskamed.com or message through One Chart using the billing option.
Can I bring flowers or balloons to a patient?
Ask the unit before bringing flowers, plants, balloons, outside food, or strong fragrances. Nebraska Medicine notes that live or dried flowers are not allowed in some patient care areas.