A practical guide for patients, caregivers, and visitors who need UVM Medical Center’s main phone number, MyChart access, doctor search, ER directions, parking basics, medical records, billing help, and official patient links before going to the Burlington campus.
Do not wait for a portal reply or routine phone call if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious injury, sudden confusion, or any rapidly worsening emergency.
Quick Answer: Most-Needed UVM Medical Center Details
Burlington, VT 05401
What to Do First Before You Go
University of Vermont Medical Center is the main academic medical center for UVM Health in Burlington, Vermont. Patients may come here for emergency care, specialty doctors, surgery, inpatient hospital care, imaging, lab work, outpatient visits, medical records, billing help, or to visit a family member.
The fastest way to avoid stress is to know your exact purpose before leaving home. A large medical campus can feel confusing if you arrive with only the hospital name in your map app. Confirm your building, entrance, parking area, appointment time, clinic name, and whether you need to use MyChart before check-in.
Use your appointment reminder, MyChart, or clinic instructions. Confirm the exact department, building, floor, arrival time, parking location, and whether forms can be completed before arrival.
Call 911 for severe or life-threatening symptoms. The UVM Medical Center Emergency Department is located at the main campus, West Pavilion, Level 1.
Use the official UVM Health doctor search. Filter by specialty, location, language, accepting-new-patient status, and insurance questions where available.
Use UVM Health’s official medical records and billing pages. Records requests and billing questions have separate support paths, so do not rely only on the main switchboard.
UVM MyChart Login, Test Results, Messages & Bill Pay
UVM Health uses MyChart as its patient portal. For many patients, MyChart is the most useful tool before and after a hospital or doctor visit. UVM says MyChart can help patients communicate with their health care team, request appointments, view test results, request prescription renewals, pay bills, and more.
For a real patient, this matters because many hospital tasks happen after the visit. You may need to check a lab result, confirm a follow-up appointment, review medication changes, send a non-urgent message, download parts of your medical record, or check a billing statement. MyChart keeps several of those tasks in one place.
Use UVM MyChart for these common tasks
- Before your visit: review appointment details, check instructions, update contact information, and prepare questions for the clinic.
- After your visit: view many test results, visit summaries, medication information, and follow-up instructions when released to the portal.
- Between visits: request prescription renewals, message participating care teams, and manage certain appointment tasks.
- For billing: UVM says MyChart can be used to view and pay medical bills, manage payment plans, see itemized bills, and check financial assistance application status.
Portal safety tip
Do not use MyChart messages for urgent symptoms. Portal messaging is not emergency care. If symptoms are serious or rapidly worsening, call 911 or go to the nearest emergency department.
Doctors, Specialists & Appointments at UVM Medical Center
Many people search for University of Vermont Medical Center because they need a doctor, not only a hospital address. The official UVM Health doctor search is the safest starting point because it helps connect patients with provider profiles, specialties, locations, and appointment routes across the UVM Health system.
Before choosing a doctor, think about the exact type of care you need. A patient with chest pain, stroke symptoms, severe abdominal pain, or a traumatic injury needs emergency care. A patient with a chronic condition, specialist referral, surgery follow-up, or second-opinion request may need a specialty clinic. A patient with routine symptoms may be better served through primary care, urgent care, or a same-day clinic depending on severity.
Questions to ask when choosing a doctor
- Is the doctor accepting new patients?
- Does the doctor see adults, children, or both?
- Is the appointment at the main Burlington campus or another UVM Health location?
- Does your insurance require a referral or prior authorization?
- Will your first visit be with a physician, nurse practitioner, physician assistant, resident, or care team?
- Can you complete forms or upload outside records through MyChart before the visit?
Helpful appointment tip
If you are being referred from another doctor, ask that office to send notes, lab results, imaging reports, medication history, and the reason for referral before your appointment. A specialist visit is much more useful when the receiving clinic has the right records in advance.
UVM Medical Center Emergency Department & Trauma Care
The UVM Medical Center Emergency Department is listed at 111 Colchester Avenue, Main Campus, West Pavilion, Level 1, Burlington, VT 05401. UVM lists the Emergency Department phone number as 802-847-2434 and states that it is open 24 hours a day.
UVM describes its Emergency Department as the only tertiary care Level 1 Trauma Center in Vermont. The official ER page also notes features such as trauma and major resuscitation beds, a separate pediatric emergency department affiliated with University of Vermont Children’s Hospital, enhanced imaging technology, and 24-hour availability of advanced imaging support such as MRI and ultrasound.
Use the ER or call 911 for
- Chest pain, pressure, or symptoms that may suggest a heart attack.
- Stroke signs such as face drooping, arm weakness, speech trouble, sudden numbness, or sudden confusion.
- Severe breathing trouble, blue lips, severe allergic reaction, or choking.
- Major trauma, serious head injury, uncontrolled bleeding, or severe burns.
- Seizure, sudden loss of consciousness, severe abdominal pain, or rapidly worsening symptoms.
- Any condition where delay could risk life, limb, eyesight, or permanent harm.
When urgent care may be more practical
For stable, non-life-threatening problems such as mild flu symptoms, minor sprains, simple rashes, ear pain, uncomplicated urinary symptoms, or minor cuts, an urgent care or primary care option may be faster and less expensive than an emergency department. UVM’s ER page specifically points non-emergent patients toward UVM Medical Center Urgent Care in Colchester when appropriate.
ER triage reality
Emergency departments treat patients by clinical urgency, not simple arrival order. A patient with a sprained ankle or mild fever may wait while ambulance trauma, stroke, heart, pediatric, or respiratory emergencies are treated first. That is normal triage, not a sign that the staff forgot you.
What to bring for an emergency visit
- Photo ID and insurance card if available.
- Current medication list with doses and timing.
- Allergy list, pharmacy name, and major medical history.
- Recent discharge papers, test results, or specialist notes if they matter to the emergency.
- Phone charger and emergency contact information.
- Caregiver, guardianship, power-of-attorney, or proxy paperwork if you manage care for another person.
Medical Records: UVM Health Records Request Help
For many UVM Health patients, parts of the medical record can be viewed and printed through MyChart. UVM also explains that MyChart cannot be used to send medical records to other health care providers, so patients who need an official release should use the medical records request process.
UVM lists the Medical Records Office contact for questions as 802-847-2846. UVM says the office is available Monday through Friday during daytime business hours. If another doctor, insurance company, attorney, school, or employer needs records, begin the request early because authorization and processing can take time.
Practical records checklist
- Decide what you actually need: discharge summary, ER note, lab result, imaging report, operative note, clinic note, billing record, or a date range.
- Use the patient’s legal name, date of birth, phone number, and treatment dates.
- Write where the records should be sent and why they are needed.
- Use UVM’s official release process when records must be sent outside MyChart.
- Keep a copy of your request and any confirmation details.
Avoid records delays
Do not simply request “everything” unless you truly need the full chart. A narrow request with dates and record type is usually easier for another doctor, attorney, school, or insurer to review.
Parking, Directions & Campus Navigation
UVM Health says the patient and visitor parking garage is located next to UVM Medical Center’s main entrance, with access to the hospital and outpatient services through the main entrance. For the Emergency Department, UVM says the ER is closest to the Colchester Avenue entrance, but patients can get to it from any UVM Medical Center entrance by following the red signs.
Parking and wayfinding matter because a first-time visit can involve Burlington traffic, garage entry, walking, elevators, registration, insurance verification, and finding the right clinic or unit. Do not plan to arrive only a few minutes before check-in if you have never visited the campus before.
Practical arrival plan
- Use the exact address or department instructions, not only the hospital name.
- For ER visits, look for the Colchester Avenue entrance and red Emergency Department signs.
- For outpatient appointments, use the building and entrance listed in your appointment message.
- Take a phone photo of your garage level, row, and elevator area.
- Bring your parking ticket, payment method, appointment instructions, ID, and insurance card.
- Ask the clinic desk or nursing station about validation only if it is offered for your visit type; do not assume it applies.
Visitor Checklist: What Families Should Confirm First
Hospital visitor rules can change because of infection-control needs, patient condition, unit policy, flu or respiratory illness activity, and patient preference. Before bringing children, flowers, food, balloons, or overnight items, confirm the unit’s current rules.
Confirm the patient’s room, unit, visitor limit, visiting hours, parking plan, and whether the patient is able to receive visitors.
Stay home if you have fever, vomiting, diarrhea, cough, flu-like symptoms, or another contagious illness. This protects hospitalized patients.
Flowers, plants, latex balloons, food, strong fragrances, and large gifts may be restricted in ICU, cancer, pediatric, surgical, or infection-control areas.
Bring a notebook. Write down medication changes, follow-up appointments, wound care instructions, equipment needs, and warning signs to watch for at home.
Food, waiting areas, and overnight support
Families should use UVM Health’s official visitor information and amenities resources for current dining, waiting-area, vending, gift shop, and overnight support details. If a patient is in ICU, pediatric care, surgery, or isolation, ask the nurse’s station what is allowed before leaving the unit or bringing items back.
Billing, Insurance, MyChart Payments & Financial Help
UVM Health says patients can use MyChart to view and pay medical bills, check financial assistance application status, set up and manage payment plans, view statements, see letters, and find itemized bills. UVM also lists billing customer service Monday through Friday from 8:30 a.m. to 4 p.m. at 1-800-847-8000 or 802-639-2719.
Hospital billing can be confusing because one visit may involve more than one bill. A patient may see hospital facility charges, physician charges, lab charges, imaging charges, anesthesia billing, emergency physician billing, or other professional services. This is why it is smart to review the statement before paying a large balance.
Before paying a large bill, check these items
- Has insurance processed the claim yet?
- Is the charge a facility bill, doctor bill, lab bill, imaging bill, or anesthesia bill?
- Can you request an itemized bill?
- Do you qualify for financial assistance or a payment plan?
- Does MyChart show a different balance than the paper statement?
- Did you receive an explanation of benefits from your insurer?
Billing call tip
When calling billing, write down the date, time, phone number used, representative name if provided, account number, and what you were told. Keep every statement, payment receipt, insurance explanation, and financial assistance letter.
Official UVM Medical Center Links
Use these official UVM Health resources for the latest information. Hospital policies, clinic instructions, parking details, visitor rules, portal features, and billing procedures can change.
Frequently Asked Questions
What is the phone number for University of Vermont Medical Center?
The main phone number for University of Vermont Medical Center is 802-847-0000. The Emergency Department phone number listed by UVM Health is 802-847-2434. For billing customer service, UVM lists 1-800-847-8000 or 802-639-2719.
Where is University of Vermont Medical Center located?
University of Vermont Medical Center is located at 111 Colchester Ave, Burlington, VT 05401. The Emergency Department is listed at the main campus, West Pavilion, Level 1.
What patient portal does UVM Medical Center use?
UVM Health uses MyChart. Patients can use MyChart for tasks such as communicating with the care team, requesting appointments, viewing test results, requesting prescription renewals, paying bills, and accessing portions of their medical record.
How do I find a doctor at University of Vermont Medical Center?
Use the official UVM Health Find a Doctor page. Search by specialty, provider name, location, and appointment needs. Always confirm insurance participation and referral requirements before the visit.
Is UVM Medical Center Emergency Department open 24 hours?
Yes. UVM Health lists the UVM Medical Center Emergency Department as open 24 hours. For life-threatening symptoms, call 911 instead of calling ahead or waiting for portal advice.
Is UVM Medical Center a Level 1 trauma center?
UVM Health describes UVM Medical Center as Vermont’s only tertiary care Level 1 Trauma Center. It also lists trauma and major resuscitation beds, pediatric emergency care, and advanced imaging resources on the official ER page.
Where should I park at UVM Medical Center?
UVM Health says the patient and visitor parking garage is located next to UVM Medical Center’s main entrance. For emergency care, the Emergency Department is closest to the Colchester Avenue entrance, and patients can follow red signs from other entrances.
How do I request medical records from UVM Medical Center?
Many patients can view and print portions of their record through MyChart. For official releases or sending records outside MyChart, use UVM Health’s medical records request process. UVM lists the Medical Records Office phone number as 802-847-2846.
Can I pay my UVM Medical Center bill through MyChart?
Yes. UVM Health says MyChart can be used to view and pay medical bills, check financial assistance application status, set up and manage payment plans, view statements, and find itemized bills.
Can I bring flowers, food, or balloons to a patient?
Ask the patient’s unit before bringing flowers, plants, food, balloons, or large gifts. ICU, pediatric, surgical, cancer, and infection-control areas may have stricter rules than general visitor areas.