This practical guide is for Washington Regional Medical Center in Fayetteville, Arkansas. Use it to quickly find the main phone number, Washington Regional MyChart access, emergency department guidance, medical records release process, billing office details, financial assistance, visitor policy, urgent care options, and official patient links.
Do not use MyChart messages, website contact forms, billing pages, or routine phone routing for chest pain, stroke symptoms, severe breathing trouble, major bleeding, seizure, severe confusion, suicidal or homicidal feelings, or rapidly worsening symptoms.
Quick Answer: Washington Regional Medical Center Details
Fayetteville, AR 72703
ICU: 9 AM–9 PM
Washington Regional Medical Center Overview
Washington Regional Medical Center is located at 3215 N. Northhills Blvd. in Fayetteville, Arkansas. It is part of Washington Regional Medical System and serves Northwest Arkansas patients through emergency care, hospital care, specialty programs, clinics, centers of excellence, imaging, surgery, heart care, neuroscience, women’s services, joint care, senior health, and outpatient services.
This page is designed as a practical patient dashboard, not a generic hospital description. The most important things patients usually need are the right phone number, the right portal, how to request records, what to do in an emergency, how visitor rules work, what billing phone to call, and which official page should be used for current information.
What to Do First Before Calling or Visiting
The best first step depends on the situation. A patient with emergency symptoms, a family member visiting an ICU patient, a person requesting records, a patient paying a bill, and someone trying to schedule a clinic appointment should not all use the same path.
Call 911 for serious or life-threatening symptoms. Washington Regional’s emergency page specifically says to call 911 immediately for serious or life-threatening medical problems.
Use Washington Regional MyChart for appointments, test results, non-urgent care-team messages, prescription tools, hospital-stay information, and billing tools.
Use the official Medical Records Release Form page. Completed forms can be emailed, faxed, mailed, or delivered in person to the Medical Records Department.
Call the Business Office at 479-463-6000 during listed weekday business hours, and check whether your statement is from the hospital or a separate provider group.
💡 One-call preparation tip
Before calling, write down the patient’s legal name, date of birth, visit date, department, physician name, insurance plan, account number, and medical record number if available. Prepared details help reduce transfers and repeat calls.
Washington Regional MyChart: Appointments, Results, Refills, Messages and Bills
Washington Regional MyChart is the system’s patient portal. Washington Regional describes MyChart as a convenient way to manage care from a phone or computer, including scheduling appointments, seeing test results, communicating with the care team, and paying bills.
MyChart can be especially useful after an emergency visit, hospital stay, clinic visit, prescription change, lab test, imaging test, or surgery. It can reduce unnecessary phone calls for routine questions and help patients keep track of follow-up steps.
Use Washington Regional MyChart for
- Scheduling, requesting, rescheduling, or canceling eligible appointments.
- Completing pre-visit tasks from home.
- Sending secure non-urgent messages to your care team.
- Viewing test results when they are available.
- Reviewing historical test results.
- Managing prescriptions, refill status, renewal requests, and available refill details.
- Viewing chart information during a hospital stay, including lab results, diagnoses, medications, education, and after-visit summaries.
- Accessing billing information, setting up payments, and using payment-plan tools where available.
- Managing family health information through approved family or proxy access.
🔐 MyChart help tip
If you need MyChart help, Washington Regional lists the MyChart Help Desk at mychart@wregional.com or 479-463-3777. Avoid unofficial login pages before entering private health information.
Medical Records: Release Form, Email, Fax and Department Address
Washington Regional’s Medical Records Release Form page provides authorization forms to release or obtain medical information. Patients requesting records can download the patient form, while providers use a separate provider request form.
Completed Release of Information forms can be submitted in four ways: email to ROI@wregional.com, fax to 479-463-1239, mail to Washington Regional Medical Records at 3215 N. Northhills Blvd., Fayetteville, AR 72703, or deliver in person to the Washington Regional Medical Records Department at 3318 N. Northhills Blvd., Ste. 110, Fayetteville, AR 72703. For questions, Washington Regional lists 479-463-1158.
Records request checklist
- Use the official Medical Records Release Form page.
- Choose the correct form for patient request or provider request.
- Write the patient’s legal name, date of birth, phone number, and treatment date range clearly.
- Specify exactly what records are needed: discharge summary, ER note, lab result, imaging report, operative report, medication list, or billing record.
- Send the completed form by official email, fax, mail, or in-person delivery.
- Keep a copy of the submitted form and proof of fax, email, mailing, or in-person receipt.
📄 Records tip
Ask the receiving provider what they truly need before requesting a full chart. A focused request for a discharge summary, imaging report, operative note, or lab result is often easier for the next doctor to review.
Emergency Department: When to Call 911 and What Triage Means
Washington Regional’s emergency department page says to call 911 immediately for serious or life-threatening medical problems. It lists emergency warning signs such as difficulty breathing, shortness of breath, chest or upper abdominal pain or pressure lasting two minutes or more, fainting, sudden dizziness, weakness, change in vision, difficulty speaking, confusion, any sudden or severe pain, uncontrolled bleeding, severe vomiting or diarrhea, coughing or vomiting blood, suicidal or homicidal feelings, and unusual abdominal pain.
Emergency departments work by triage, not first-come-first-served order. A patient with possible heart attack, stroke, severe breathing trouble, uncontrolled bleeding, sepsis symptoms, severe trauma, suicidal crisis, or dangerous confusion may be treated before someone who arrived earlier with a less urgent issue.
Chest pain, stroke signs, severe shortness of breath, sudden weakness, difficulty speaking, uncontrolled bleeding, severe vomiting or diarrhea, severe pain, suicidal or homicidal feelings, or symptoms that feel dangerous.
Stable, non-life-threatening issues such as minor cuts, mild flu symptoms, simple sprains, ear pain, routine infections, sore throat, or mild rashes when symptoms are not severe or rapidly worsening.
Bring this to the ER
- Photo ID and insurance card if available.
- Medication list with doses, timing, and pharmacy name.
- Allergy list, including medication reactions.
- Recent discharge papers, test results, or specialist notes if relevant.
- Emergency contact information and phone charger.
- Power-of-attorney, guardianship, or caregiver documents if you manage care for someone else.
Urgent Care Options for Non-Life-Threatening Illnesses and Injuries
Washington Regional’s emergency department page points patients with non-life-threatening illnesses and injuries to Washington Regional Urgent Care locations throughout Northwest Arkansas. The listed urgent care locations include Bentonville, Fayetteville, Harrison, Mountain Home, Rogers, and Springdale.
Urgent care can be a better fit for stable problems that need prompt care but are not life-threatening. However, if symptoms become severe, sudden, dangerous, or rapidly worse, emergency care is the safer choice.
| Need | Best Route |
|---|---|
| Chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding | Call 911 or use emergency care. |
| Minor sprain, mild sore throat, simple rash, ear pain, stable flu symptoms | Consider urgent care if symptoms are not severe. |
| Ongoing chronic condition, medication review, follow-up question | Use your primary care or specialty clinic route. |
| Non-urgent message to care team | Use Washington Regional MyChart when appropriate. |
💡 Cost and timing tip
For non-life-threatening conditions, urgent care may reduce wait time and out-of-pocket costs compared with an emergency department. Always choose the ER if you are unsure whether symptoms are dangerous.
Visitor Policy, ICU Rules, OB Rules and Infection Screening
Washington Regional’s visitor policy says visitors should practice proper hand hygiene and should self-screen. Visitors should wear a facemask that covers the nose and mouth while on campus, including patient rooms, if they have respiratory symptoms such as cough, sore throat, fever over 100°F, chills, or loss of taste or smell, or if they have been exposed to someone who tested positive for COVID-19 in the last 7 days.
Visitors should defer non-urgent in-person visitation if they tested positive for COVID-19 in the last 10 days. Washington Regional says remote electronic or telephone visitation options should be made available for those who fail screening criteria.
| Area | Official Visitor Rule Summary |
|---|---|
| Non-ICU inpatient care not related to COVID | Hospital visitation hours for non-intensive care patients are 4:30 a.m.–9 p.m. |
| ICU | ICU visiting hours are 9 a.m.–9 p.m.; one overnight visitor may be accommodated by request; no more than two visitors in a room; no children under 12 unless approved. |
| Emergency Department | Visitors may be asked to wait in the patient room or designated waiting area and follow infection prevention practices. |
| Labor and Delivery | Each patient may have desired visitors, but only two at a time; all labor and delivery visitors must be age 12 or older. |
| Postpartum | Visitors age 12 and above, two at a time, with sibling visit exceptions during specified daytime hours. |
Parking, Campus Navigation and Arrival Tips
Washington Regional’s official pages identify the medical center at 3215 N. Northhills Blvd. in Fayetteville. The maps and directions page should be used for current campus routing. The official pages reviewed for this guide did not provide a simple current public parking-fee table, so this article does not invent parking rates.
First-time visitors should allow extra time for campus navigation. A hospital visit can involve parking, walking, registration, elevators, patient-room location, clinic check-in, or emergency department routing. For ICU, labor and delivery, surgery, and emergency care, ask the unit or registration staff for the correct entrance and waiting area.
Arrival checklist
- Use the main hospital address: 3215 N. Northhills Blvd., Fayetteville, AR 72703.
- Confirm whether you are going to the main medical center, emergency department, clinic, imaging, women and infants center, or another Washington Regional facility.
- Arrive early for parking, walking, registration, insurance verification, and wayfinding.
- Take a phone photo of your parking area and entrance used.
- Ask information desk staff for wheelchair assistance or directions if needed.
Billing, Business Office, Separate Bills and Financial Assistance
Washington Regional’s Business Office page explains that bills may include hospital facility charges as well as fees charged by Washington Regional employed providers. It also says patients may receive additional bills from anesthesiologists, pathologists, physician consultants, or physicians who are not integrated into the Washington Regional billing system.
The Business Office is listed at 2683 Quality Lane in Fayetteville, with phone 479-463-6000 and hours Monday through Friday from 8:00 a.m. to 4:30 p.m.. Payments and correspondence should be mailed to 3215 N. Northhills Blvd., Fayetteville, AR 72703, and the page says not to mail anything to 2683 Quality Lane.
Washington Regional’s Financial Assistance page says the system provides financial assistance for medically necessary, non-elective, emergent and urgent services for uninsured and underinsured inpatients and outpatients. To reach a financial counselor, the page lists 479-463-6000.
Before paying a confusing bill
- Confirm whether insurance has fully processed the claim.
- Check whether the bill is from Washington Regional, an employed provider, anesthesiology, pathology, a consultant, or another physician group.
- Ask for an itemized statement if charges are unclear.
- Ask whether financial assistance, public benefits, payment plans, or other support applies.
- Keep every statement, explanation of benefits, payment receipt, financial assistance application, and call reference number.
💡 Billing tip
Do not assume duplicate-looking bills are duplicates. A hospital facility bill and a separate professional provider bill can arrive after the same visit.
Official Washington Regional Medical Center Links
Use these official Washington Regional resources for current details. Portal access, records instructions, visitor rules, urgent care locations, billing policies, and department routing can change.
Internal Link Check
Related internal medical-centers.org links are intentionally not included in this version because I could not confirm a live, relevant Arkansas medical-center guide URL from site search for this post. Add internal links later only after related Arkansas pages are live and verified in the sitemap or site search.
Frequently Asked Questions
Where is Washington Regional Medical Center located?
Washington Regional Medical Center is located at 3215 N. Northhills Blvd., Fayetteville, AR 72703.
What is the main phone number for Washington Regional Medical Center?
The main phone number listed for Washington Regional Medical Center is 479-463-1000.
Does Washington Regional use MyChart?
Yes. Washington Regional uses Washington Regional MyChart for appointments, test results, care-team messages, prescription tools, hospital-stay information, billing tools, and family health access where available.
What is the Washington Regional MyChart Help Desk phone number?
Washington Regional lists the MyChart Help Desk at 479-463-3777 and mychart@wregional.com.
How do I request medical records from Washington Regional?
Use the official Medical Records Release Form page. Completed forms may be emailed to ROI@wregional.com, faxed to 479-463-1239, mailed to 3215 N. Northhills Blvd., or delivered in person to 3318 N. Northhills Blvd., Ste. 110.
What is the medical records phone number?
For medical records questions, Washington Regional lists 479-463-1158.
When should I call 911 instead of using MyChart?
Call 911 for serious or life-threatening symptoms such as chest pain, difficulty breathing, stroke symptoms, uncontrolled bleeding, severe pain, confusion, sudden weakness, coughing or vomiting blood, or suicidal or homicidal feelings.
What are Washington Regional visiting hours for non-ICU patients?
The visitor policy lists non-intensive care inpatient visitation hours as 4:30 a.m. to 9 p.m. for inpatient care not related to COVID.
What are Washington Regional ICU visiting hours?
The visitor policy lists ICU visiting hours as 9 a.m. to 9 p.m. One overnight visitor may be accommodated by request, no more than two visitors may be in a room at once, and children under 12 are not allowed unless approved by ICU leadership or house supervisor.
Can labor and delivery patients have visitors?
Washington Regional’s visitor policy says labor and delivery patients may have their desired number of visitors during their stay, but only two visitors may be present at a time, and labor and delivery visitors must be age 12 or older.
Who should I call for billing questions?
The Washington Regional Business Office phone number is 479-463-6000. Listed hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.
Does Washington Regional offer financial assistance?
Yes. Washington Regional’s Financial Assistance page says assistance may be available for medically necessary, non-elective, emergent and urgent services for eligible uninsured and underinsured patients. The listed financial counselor contact route is 479-463-6000.
Can I receive more than one bill after a Washington Regional visit?
Yes. Washington Regional says bills may include hospital facility charges and Washington Regional employed provider charges, and patients may also receive separate bills from anesthesiologists, pathologists, consultants, or physicians not integrated into the Washington Regional billing system.