Watauga Patient Route Finder
Use this 2026 Watauga Medical Center guide before you call, search MyChart, find a doctor, request records, pay a bill, use the emergency department, check hospital hours, or drive to the Boone campus.
Fast correction: the official UNC Health route is My UNC Chart. For Watauga Medical Center care, use UNC Health / UNC Health Appalachian official pages before entering private health information.
What Do You Need from Watauga Medical Center?
Watauga Medical Center Phone Numbers
| Need | Phone / route | Use it for | Before calling |
|---|---|---|---|
| Main hospital | 828-262-4100 | General hospital routing, department transfer and campus questions. | Know patient/unit/department name if possible. |
| Emergency Department | 828-262-4167 | ED department listing and non-life-threatening route questions. | Call 911 for serious or rapidly worsening symptoms. |
| Find a doctor | 984-974-CARE | UNC Health doctor search and help finding/scheduling care. | Have specialty, ZIP, insurance and preferred location ready. |
| My UNC Chart support | 888-996-2767 | Portal login, activation and account assistance. | Use official My UNC Chart only. |
| Medical records | 828-262-9581 | Watauga Hospital Health Information Management / records help. | Ask whether My UNC Chart is enough or if authorization is required. |
| Records fax | 828-265-5014 | Faxed authorization or records workflow if instructed. | Include signed authorization and required identity details. |
| Billing customer service | 800-594-8624 / 984-974-2222 | UNC billing questions, payment, itemized statement and account help. | Have account number and patient identifiers ready. |
| Nearby EMS billing/transport | 828-264-9486 | Watauga Medics billing/transport questions, not the hospital bill. | Only use if your charge is ambulance/transport-related. |
Watauga MyChart? Use My UNC Chart
Use My UNC Chart for
- Send secure non-urgent messages to your care team.
- View test results, allergies, medications, immunizations and medical history.
- Request medication renewals.
- View appointments and schedule selected services.
- Use eCheck-In / “Get Ready” before eligible visits.
- Pay bills, get estimates and sign up for paperless billing.
- View proxy accounts when authorized.
- Download or share available records and images.
Do not use My UNC Chart for
- Emergency symptoms or same-day life-threatening concerns.
- Questions that need immediate ED triage.
- Ambulance billing when the bill is from Watauga Medics.
- Wrong-hospital confusion; confirm Watauga Medical Center vs Cannon Memorial vs a clinic office.
- Provider coverage guesses; call the office or insurance plan before scheduling.
Doctors, Appointments and Provider Search
Watauga Medical Center is part of UNC Health Appalachian. A provider may be employed, contract-affiliated, hospital-based, or located in a nearby clinic. That can affect scheduling, billing and insurance.
Search official doctors
Use UNC Health’s doctor search by name, specialty, condition or location. For help, call or text 984-974-CARE.
Confirm the location
Some providers see patients at Watauga Medical Center, AppFamily Medicine, Watauga Surgical, Heart & Vascular Center, Cancer Center or another Boone/Linville site.
Ask about billing
UNC listings warn hospital-based clinics may include additional facility charges. Check insurance coverage before the visit.
Before booking, ask these exact questions
- Is this provider accepting new patients?
- Is the visit at Watauga Medical Center or a separate clinic office?
- Do I need a referral or prior authorization?
- Will there be hospital-based facility charges?
- Can I use My UNC Chart for forms, results and follow-up?
- Which records should I bring or request before the visit?
Hours: Hospital, ED and Clinic Difference
| Place / service | Hours listed | What it means | What to verify |
|---|---|---|---|
| Watauga Medical Center hospital | Open 24 hours a day, 7 days a week | The hospital facility is open 24/7. | Clinic, imaging, lab, surgery, cafeteria and office hours may differ. |
| Watauga Medical Center ED | Open 24/7 | Emergency Department is available around the clock. | Use 911 if unsafe to drive or symptoms are severe. |
| Heart & Vascular Center at Watauga | Mon-Fri 8 AM-5 PM; closed weekends on UNC listings | Specialty clinic hours are not the same as the hospital. | Call 828-264-9664 for current appointment instructions. |
| Medical Oncology – Watauga | UNC listings show weekday clinic/service windows | Hospital-based oncology clinic hours differ from 24/7 hospital access. | Ask about infusion, lab and provider appointment timing. |
| Billing customer service | UNC billing page lists weekday customer-service hours | Billing support is not 24/7. | Use My UNC Chart message or call during listed hours. |
| Medical records | Office processing, not 24/7 | Records requests may need authorization and processing time. | Call 828-262-9581 or use My UNC Chart first. |
Emergency Care: Watauga ED vs Routine Routes
Use 911 / ER now for
- Chest pain, stroke signs, severe breathing trouble or fainting with concern.
- Major bleeding, poisoning, seizure, severe allergic reaction or serious injury.
- Suicidal crisis, danger to self/others, sudden confusion or rapidly worsening symptoms.
- Severe abdominal pain, serious infection concern or high-risk fever.
- Mountain/travel injury where driving yourself is unsafe.
Use routine routes for
- Doctor search, primary care, referrals and specialty visits.
- Non-urgent My UNC Chart messages.
- Billing questions, estimates and itemized statements.
- Medical-record copies for personal or provider use.
- Follow-up after an ED/hospital visit when stable.
Medical Records: My UNC Chart, Mail, Fax or Drop-Off
| Record need | Best route | Watauga detail | Action tip |
|---|---|---|---|
| Basic records access | My UNC Chart first | Most UNC Health patients can use My UNC Chart for electronic access. | Check portal before submitting a formal records request. |
| Formal copy request | Authorization form | UNC Health says complete the authorization form for mail/drop-off requests. | Use the right entity and include required identity details. |
| Watauga Hospital records phone | Call 828-262-9581 | Listed for UNC Health Appalachian / Watauga Hospital HIM. | Ask if portal, fax, mail or provider-to-provider request is best. |
| Watauga records fax | Fax 828-265-5014 | Listed for Watauga Hospital records workflow. | Send only if instructed and include signed authorization. |
| Mail / drop-off address | Watauga Hospital, PO Box 2600, 336 Deerfield Road, Boone, NC 28607 | UNC records page lists this for UNC Health Appalachian Watauga Hospital. | Write clearly which records/date range you need. |
| Records for provider | Provider office request or portal sharing | Some records/images can be shared through My UNC Chart. | Ask the receiving provider exactly what they need. |
Billing, Guest Pay, Estimates and Itemized Charges
Pay online
UNC Health billing can be managed in My UNC Chart. Guest pay is also available if you do not want to set up an account.
Call billing
UNC Health billing customer service: 800-594-8624 toll-free or 984-974-2222 local.
Mail payment
UNC Health Care, PO Box 603158, Charlotte, NC 28260-3158. Include account details so payment posts correctly.
Before paying, check these issues
- Is the statement for Watauga Medical Center, a physician, clinic, lab, imaging, anesthesia, ambulance or another provider?
- Has insurance processed the claim and issued an Explanation of Benefits?
- Do you need a free itemized list of charges?
- Could financial assistance or a payment plan apply?
- Did a hospital-based clinic or facility charge affect your cost?
- Are billing notifications coming through My UNC Chart by text or email?
Services and Nearby Boone Care Routes
Hospital care
Watauga Medical Center is listed as a 24/7 hospital in Boone under UNC Health Appalachian.
Emergency Department
ED is listed open 24/7 at the Watauga Medical Center campus, with phone 828-262-4167.
Heart & Vascular
Heart & Vascular Center at Watauga lists phone 828-264-9664 and weekday clinic hours.
Medical Oncology
Medical Oncology at Watauga is listed as a hospital-based clinic. Ask about infusion/provider timing and possible facility charges.
Wound care / surgical
Some Watauga Surgical and Wound Care routes are nearby but may use separate office scheduling and billing.
Primary care
Use UNC Health doctor search or AppFamily Medicine listings for primary care instead of calling the hospital switchboard for every clinic need.
Arrival, Access and Visit Prep
Before you drive to 336 Deerfield Road
- Confirm whether you need the hospital, ED, oncology, heart & vascular, surgical, primary-care or records office.
- Ask which entrance/parking area is best for your department.
- Bring photo ID, insurance card, medication list, referral/order and appointment instructions.
- Use My UNC Chart eCheck-In / “Get Ready” when available for your appointment.
- Allow extra time for Boone traffic, weather, mountain roads and campus wayfinding.
Accessibility and transportation
UNC Health listings mark Watauga Medical Center and the Watauga ED as handicap accessible and public transportation accessible. Detailed parking rules were not clearly listed in the official snippets available, so call the department or main hospital before a mobility-sensitive visit.
Official Links After You Know the Right Route
Map and Directions
Use the emergency route or call 911 if symptoms are serious or driving is unsafe.
Use My UNC Chart eCheck-In when available and confirm department-specific arrival instructions.
Call before driving; many tasks can be done by portal, phone, fax, mail or guest pay.
Watauga Medical Center Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts That Get Faster Answers
My UNC Chart
Hi, I need help with My UNC Chart for Watauga Medical Center. My issue is [activation / login / missing result / message / billing / proxy access]. What is the correct support step?Doctor search
Hi, I need a provider near Boone for [specialty/condition]. Can you help me find UNC Health Appalachian options and confirm accepting-new-patient, insurance and referral requirements?Medical records
Hi, I need Watauga Medical Center records from [date/service]. Can I access them in My UNC Chart, or do I need an authorization form, fax, mail or provider request?Billing
Hi, I received a bill for [date/service/account]. Is this hospital, physician, clinic, imaging, anesthesia or ambulance billing, and can I request itemized charges or financial assistance review?Arrival
Hi, my appointment is for [department/provider]. Which building or entrance should I use at Watauga Medical Center, and do I need to complete My UNC Chart eCheck-In before arrival?Emergency route
I am calling about [symptom/situation]. Is this appropriate for routine advice, or should I call 911/go to the emergency department now?Watauga Medical Center FAQ
Where is Watauga Medical Center located?
Watauga Medical Center is located at 336 Deerfield Road, Boone, NC 28607.
What is Watauga Medical Center’s main phone number?
The main phone number is 828-262-4100.
Is Watauga Medical Center open 24/7?
Yes. UNC Health lists Watauga Medical Center as open 24 hours a day, 7 days a week.
Does Watauga Medical Center use MyChart?
Yes. The UNC Health portal route is My UNC Chart. Use the official My UNC Chart login or UNC Health pages for Watauga Medical Center care.
Who do I call for My UNC Chart help?
UNC Health lists My UNC Chart Customer Service at 888-996-2767, Monday-Friday, 8:00 AM-5:00 PM.
What can I do in My UNC Chart?
My UNC Chart can help patients send secure non-urgent messages, view test results, request medication renewals, view appointments, complete eligible eCheck-In steps, pay bills, get estimates, use proxy access, and view or share available records.
How do I find doctors connected to Watauga Medical Center?
Use UNC Health Find a Doctor or call/text UNC Health at 984-974-CARE for help finding a provider. Confirm location, insurance, referral needs and whether the visit is hospital-based.
What is the Watauga Medical Center Emergency Department phone number?
The Watauga Medical Center Emergency Department phone number is listed as 828-262-4167. For life-threatening symptoms, call 911.
How do I request medical records from Watauga Medical Center?
Use My UNC Chart first for available records. For formal Watauga Hospital records help, UNC Health lists phone 828-262-9581, fax 828-265-5014, and mail/drop-off address Watauga Hospital, PO Box 2600, 336 Deerfield Road, Boone, NC 28607.
Who do I call for UNC Health billing questions?
UNC Health billing customer service is listed at 800-594-8624 toll-free or 984-974-2222 locally. My UNC Chart can also be used for billing messages and online payment.
Can I pay a Watauga Medical Center bill online?
Yes. UNC Health says patients can pay online through My UNC Chart or use guest pay without setting up an account.
Can hospital-based Watauga visits have extra facility charges?
UNC Health location pages state that hospital or hospital-based clinic visits may include an additional facility charge, and insurance plans may reimburse differently. Check with your insurance before the visit.
Is Watauga Medical Center accessible by public transportation?
UNC Health location listings mark Watauga Medical Center and the Watauga Emergency Department as handicap accessible and public transportation accessible. Call the department if you need detailed mobility or parking guidance.
Is this the official Watauga Medical Center website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, billing, records, emergency, visitor and appointment details with UNC Health or UNC Health Appalachian.